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CCM

Assignment 01
2/21/2018

Muhammad Rizwan Khokhar
Sp14-bba-067
Bba-6

“Tim. Recent stress in the office had caused her symptoms to flare. I can’t do this anymore. Joy called her husband sobbing during her lunch hour. who cautioned her to “pace” herself and to “limit the amount of walking” she did until the flare subsided. I’m going to quit!” Tim listened patiently and said. “Joy. just walk down the hall and work out the details in person. Joy spent time in prayer. “People are complaining. Why not talk with human resources to see if they can help?” Joy agreed to meet with human resources. In fact. She confessed her pride. asking God to reveal those sinful attitudes in her life that contributed to the conflict. her rebellion and her anger that recently had begun to seep out in sarcastic comments. you’ve tried to talk with you supervisor and she didn’t hear what you were saying.” she said. Her easy-going boss had received a well-deserved promotion. In the days leading up to the meeting. she spoke with her doctor. Crushed. she just did not understand and responded harshly. instead of emailing team members about the project. Joy’s supervisor confronted her about a complaint lodged against her by a co-worker. I think you should take it to the next level. . Workplace Conflict: One Woman's Story The Problem Joy loved her job. Prayer and Preparation The director of human resources suggested she schedule a meeting that she would mediate with her boss and her boss’ supervisor. When she tried to explain her limitations to her boss. One morning. “Joy. but recently had considered quitting. leaving her with a new supervisor—one that Joy found challenging to work for. She asked for the women in her Bible study to pray for her.” Joy struggled with an “invisible disability” that sometimes made walking difficult and painful.

Joy was ready. handing each a copy. But as much as I’d like to change it. perhaps team members can come down to my office.Joy prepared practically.” she continued. I’m confident we can reach an agreement that meets your objectives.” she suggested. Further. explaining her condition. I’m sorry. As Joy spoke. Joy shared with her boss and others in the meeting the information she had brought with her. too. yet takes into consideration my limitations. "On other days. It was unprofessional. describing her illness. Joy Speaks Up After the human resources director opened the meeting. Suggest Alternatives During the conversation. Joy acknowledged her boss’s preference that she works with team members in person. I admit that I’ve struggled with the changes at the office. maybe you can pick up the phone and talk with team members rather than e-mailing.” interjected her boss. she copied portions from a book her doctor had given her. She began. I’d like to give you a little more information about my illness so that we can work together to resolve the problem. how to manage it and how to remain productive at work. When the day of the meeting arrived. I look forward to helping you meet your objectives for many years to come.” “I understand my co-worker’s frustration at how my disability limits my personal interaction. we’ll meet in theirs. she saw her boss’s face soften. “It frustrates me.” For the next half hour. I can’t. “I enjoy working for this organization. However. too. I’ve been frustrated and angry and I’ve allowed that to spill over into my relationship with you and my co-workers.” “And on days that’s not possible. “On days when I’m having problems walking. . “Of course!” said Joy. she invited Joy to voice her concerns. her limitations and ways she could work around them. She asked her doctor for a letter.

“It’s the most satisfying job I’ve had in my entire professional career. “If I had quit when I wanted to. She continued to pray about the situation and asked members of her Bible study to pray as well. she continued to struggle with aspects of her boss’ management style. I would have missed this opportunity to gain new skills.The meeting concluded and both had what they needed. God’s Intervention While the meeting addressed Joy’s immediate concern. A few months later. She loves her job and looks forward to going to work each day.” Joy explains. Joy felt validated and heard and that her supervisor had a new understanding of her illness.com/lifechallenges/relationship- challenges/conflict-resolution/workplace-conflictone-womans-story .” she says. Joy was placed under a different supervisor. Reference:https://www.focusonthefamily. there was a second reorganization. one whose management style worked well for her and which gave her an opportunity to gain new skills.

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