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:‫السام‬ ‫بسم ا الرحمن الرحيم‬ ‫الجاماعة السإلماية – غزة‬

:‫الرقم الجامعي‬
‫ قسم الدإارة‬-‫كلية التجارة‬
‫ مااجد ماحمد الفرا‬.‫دإ‬.‫أ‬

Business Administration (2)


Final exam 2012\2013
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First Question: True/False ‫( ضع الشإارة على الجانب اليأسر مان السؤال‬18 grades)
1. When managers meet organizational goals, they are efficient and effective.
2. Directing and goal setting are part of the controlling function.
3. Resource allocation and disturbance handling are both considered decisional roles.
4. Technical skills become less important as manager moves into lower levels of management.
5. Budgeting is a skill that is related to both planning and controlling.
6. Geert Hofstede is associated with the behavioral management approach.
7. Fayol is most associated with the principles of scientific management.
8. One could say that Fayol was interested in studying micromanagement issues, whereas Taylor
was interested in studying macromanagement issues.
9. Follett is the scientist who is most closely associated with the Hawthorne studies.
10. In MBO, or Management by Objectives, goals are often less well-defined, giving managers and
employees more flexibility to respond to changing conditions.
11. An MBO program consists of four elements: loose goals, participative decision making, an
explicit time period, and performance feedback.
12. In today’s dynamic business environment, successful firms recognize that planning is an
ongoing process.
13. In the study of management, communication generally refers to interpersonal communication.
14. During the communication process, the message is converted to symbolic form, called encoding.
15. According to Mintzberg’s management roles, the informational role involves receiving,
collecting, and disseminating information.
16. Coaching and budgeting are skills closely related to the management function of leading.
17. Concern for employee motivation is most closely associated with organizational behavior.
18. Hugo Munsterberg created the field of industrial psychology.
19. Programmed decisions tend to be repetitive and routine.
20. The ideal situation for making decisions is low risk.
21. People who have a low tolerance for ambiguity and are rational in their way of thinking are said
to have a directive style.
22. Individuals with a conceptual style tend to be very broad in their outlook and will look at many
alternatives.
23. Goals are the foundation of organizational planning.
24. In traditional goal settings, goals often lose clarity and unity as they make their way from the
top to the bottom of the organization.

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25. Planning is a waste of time in an unstable environment.
26. A well-designed goal should be written in terms of outcomes, not actions, and the goals should
be measurable.
27. Division of labor is the degree to which tasks in an organization are divided into separate jobs.
28. Grouping jobs on the basis of product or customer flow is termed customer departmentalization.
29. Responsibility is the rights inherent in a managerial position.
30. An organic organization would likely be very flexible.
31. Innovators need the efficiency, stability, and tight controls of the mechanistic structure.
32. The strength of the functional structure is that it focuses on results.
33. Bureaucratic control emphasizes adherence to organizational authority and relies primarily on
unwritten social norms to control employee behavior.
34. Clan control is found almost exclusively in small family-owned businesses, and is dependent
upon the individual and the group to identify appropriate and expected behaviors and
performance measures.
35. The control process is a two-step process that compares actual performance against a standard
and taking managerial action to correct deviations or inadequate standards.
36. Management, by walking around, is the best-known form of concurrent control.

1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

11. 12. 13. 14. 15. 16. 17. 18. 19. 20.
21. 22. 23. 24. 25. 26. 27. 28. 29. 30.
31. 32. 33. 34. 35. 36.

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Second Question: ‫( اختر الجابة الصحيحة‬20 grads)
1) Organizational design is based on decisions about ____________.
a. work specialization and departmentalization
b. chain of command and span of control
c. centralization and decentralization d. all of the above
2) On what basis are jobs grouped in order to accomplish organizational goals?
a. departmentalization b. centralization
c. formalization d. coordination
3) What kind of departmentalization would be in place in a government organization where
different public service responsibilities are divided into activities for employers, children,
and the disabled?
a. product b. geographic
c. outcome d. customer
4) The continuous line of authority that extends from the upper levels of management to the
lowest levels of the organization is ____________.
a. authorized line of responsibility b. unity of command
c. responsibility factor d. chain of command
5) Trends in the past few years have centered on a ____________ span of control to reduce
costs and speed decision making.
a. narrower b. wider
c. deeper d. stable
6) Organizations that are highly flexible and adaptive are described as ______________.
a. organic b. mechanistic
c. rational d. intuitive
7) Which type of environment is best suited for mechanistic organizations?
a. dynamic b. manufacturing
c. service d. stable
8) Listening is an active search for meaning, whereas __________ is passive.
a. speaking b. encoding
c. decoding d. hearing
9) Which of the following describes the number of different messages that can be transmitted
using a particular method of communication?
a. complexity capacity b. breadth potential
c. confidentiality d. encoding ease
10) All of the following are mentioned in the textbook as barriers to effective interpersonal
communication except ____________.
a. filtering b. selective perception
c. feedback d. defensiveness
11) Communication problems are less likely to occur in organizations if the managers
use __________.
a. body language. b. feedback
c. verbal intonation d. filtering
12) Active listening is enhanced by developing ______________.
a. apathy with the sender
b. a system to minimize the noise in the area
c. paying attention to the body language of the sender
d. empathy with the sender

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13) Organizational communication that is not defined by the organization’s structural
hierarchy is called ____________.
a. theoretical b. hypothetical
c. informal d. formal
14) Techniques organizations utilize to exchange standard business transaction documents,
such as invoices or purchase orders, using direct computer-to-computer networks are
called _____________.
a. voicemail b. fax
c. electronic data interchange d. teleconference
15) Which of the following leadership styles describes a leader who provides both directive
and supportive behavior?
a. telling b. selling
c. participating d. delegating
16) The main role of the leader is to facilitate and communicate in which of the following
leadership styles?
a. telling b. selling
c. participating d. delegating
17) According to path-goal theory, a leader who is friendly and shows concern for the needs of
subordinates is termed _______________.
a. directive b. achievement oriented
c. participative d. supportive
18) A leader who sets challenging goals and expects very high performance levels from
subordinates would be classified as what type of leader, according to path-goal theory?
a. supportive b. participative
c. achievement oriented d. democratic
19) A leader, such as Bill Gates of Microsoft, who can inspire followers above their own self-
interests and can have a profound effect on their performance, are known as
_____________.
a. transactional leaders b. directive leaders
c. informational leaders d. transformational leaders
20) Managers can’t really know whether their work units are working properly until they’ve
evaluated what activities have been done ______________.
a.with those that remain
b.and have compared actual performance to a desired standard
c.and evaluate the performance of each of their employees
d.none of the above
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Third Question: (‫ دإرجات‬10) ‫يأجاب عليه مان الطلبة الذيأن لم يأتقدماوا الى الماتحان النصفي‬
1) In a short essay, discuss the work in scientific management done by Frank and Lillian
Gilbreth.

2) In a short essay, discuss the difference between well-structured and poorly-structured


problems. Include specific examples of each type of problem to support your answer.

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Fourth Question: (22 grads)
1) In a short essay, list and discuss the four contingency variables that should be
considered in determining an appropriate structure in organizational design.

2) What is Verbal intonation

3) In a short essay, list and discuss three sources in which leader power has been
identified. Include specific examples of each source of power to support your answer.

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4) In a short essay, list and discuss two of the main performance control tools used for
monitoring and measuring organizational performance.