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STS3022 Introduction to Etiquette LTPJC 3 0 0 0 1

Course Pre- None


requisites
 To develop skills on etiquette, thought process, quantitative, verbal and
Objectives reasoning.
Expected  Creating in the students an understanding of decision making models and
Outcome generating alternatives using appropriate expressions
Unit No. Topics Hours SLOs
Impression Management 8 3,10,13,18
Types and techniques
1. Importance of impression management
2. Types of impression management
3. Techniques and case studies
4.Making a good first impression in an interview (TEDOS
technique)
1 5. How to recover from a bad impressions/experience
6. Making a good first impression online
Non-verbal communication and body language
1. Dressing, Appearance and Grooming
2. Facial expression and Gestures
3. Body language (Kinesics)
4. Keywords to be used
5.Voice elements (tone, pitch and pace)
Group Discussion: 4
1.Awarness
2.Information gathering
2
3.Intuition about speaker
4.Structuring thoughts
5.Articulation
Beyond Structure 4
Art of questioning
1.How to frame questions
2.Blooms questioning pyramid
3.Purpose of questions
Etiquette
3
1.Business
2.Telephone etiquette
3.Cafeteria etiquette
4.Elevator etiquette
5.Email etiquette
6.Social media etiquette
Quantitative Ability-L2 9
Profit and Loss
1.Cost Price & Selling Price
2.Margins & Markup
Interest Calculations
4 Simple Interest, Compound Interest, Recurring
Mixtures and solutions
1.Ratio & Averages
2.Proportions
Time and Work
1.Pipes & Cisterns,
2.Man Day concept
3.Division Wages
Time Speed and Distance
1.Average speed, Relative speed, Boats and streams.
Proportions & Variations
Reasoning Ability-L2 11
Logical Reasoning
1.Sequence and series
2.Coding and decoding
3.Directions
Visual Reasoning
5
1.Abstract Reasoning
2.Input Type Diagrammatic Reasoning
3.Spatial reasoning
4.Cubes
Data Analysis And Interpretation
1.DI-Tables/Charts/Text
Verbal Ability-L2 9
Grammar
1.Spot the Errors
6 2.Sentence Correction
3.Gap Filling Exercise
4.Sentence Improvisations
5.Misc. Grammar Exercise
Total Hours 45 Hours

Mode of Evaluation: Mode of Evaluation: FAT, Assignments, Projects, Case studies, Role plays,
3 Assessments with Term End FAT (Computer Based Test)

References
Kenneth H. Blanchard and Spencer Johnson(2003) The One Minute Manager. New York City.William
Morrow
David Allen( 2002) Getting Things done : The Art of Stress -Free productivity. New York City.
Penguin Books.
FACE(2016) Aptipedia Aptitude Encyclopedia. Delhi. Wiley publications
ETHNUS(2013) Aptimithra. Bangalore. McGraw-Hill Education Pvt. Ltd.

Websites:
www.chalkstreet.com
www.skillsyouneed.com
www.mindtools.com
www.thebalance.com
www.eguru.ooo

STUDENT LEARNING OUTCOMES (SLO)


3. Having an ability to be socially intelligent with good SIQ (Social Intelligence Quotient) and EQ
(Emotional
Quotient)
10. Having a clear understanding of professional and ethical responsibility
13.Having cross cultural competency exhibited by working in teams
18.Having critical thinking and innovative skills

Date of approval by the Academic Council: 15.6.2017