You are on page 1of 6

CROSSTABS

/TABLES=Tangible Reliability Responsivenes Assurance Emphaty BY


Kepuasan_pasien
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT ROW TOTAL
/COUNT ROUND CELL.

Crosstabs

Notes
Output Created 02-Nov-2017 21:41:10
Comments
Input Data C:\Users\mei\Videos\TESIS ARIF (SARI
MUTIARA)\data arif oke.sav
Active Dataset DataSet1
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 115
Missing Value Handling Definition of Missing User-defined missing values are treated as
missing.
Cases Used Statistics for each table are based on all the
cases with valid data in the specified
range(s) for all variables in each table.
Syntax CROSSTABS
/TABLES=Tangible Reliability
Responsivenes Assurance Emphaty BY
Kepuasan_pasien
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT ROW TOTAL
/COUNT ROUND CELL.

Resources Processor Time 00:00:00,016


Elapsed Time 00:00:00,062
Dimensions Requested 2
Cells Available 174762

[DataSet1] C:\Users\mei\Videos\TESIS ARIF (SARI MUTIARA)\data arif oke.sav

Case Processing Summary


Cases
Valid Missing Total
N Percent N Percent N Percent
Tangible * Kepuasan_pasien 115 100,0% 0 ,0% 115 100,0%
Reliability * Kepuasan_pasien 115 100,0% 0 ,0% 115 100,0%
Responsivenes * 115 100,0% 0 ,0% 115 100,0%
Kepuasan_pasien
Assurance * Kepuasan_pasien 115 100,0% 0 ,0% 115 100,0%
Emphaty * Kepuasan_pasien 115 100,0% 0 ,0% 115 100,0%
Tangible * Kepuasan_pasien

Crosstab
Kepuasan_pasien
Tidak Puas Puas Sangat Puas Total
Tangible Tidak Baik Count 30 14 1 45
% within Tangible 66,7% 31,1% 2,2% 100,0%
% of Total 26,1% 12,2% ,9% 39,1%
Baik Count 12 48 3 63
% within Tangible 19,0% 76,2% 4,8% 100,0%
% of Total 10,4% 41,7% 2,6% 54,8%
Sangat Baik Count 1 4 2 7
% within Tangible 14,3% 57,1% 28,6% 100,0%
% of Total ,9% 3,5% 1,7% 6,1%
Total Count 43 66 6 115
% within Tangible 37,4% 57,4% 5,2% 100,0%
% of Total 37,4% 57,4% 5,2% 100,0%

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 34,395a 4 ,000
Likelihood Ratio 31,151 4 ,000
Linear-by-Linear Association 24,613 1 ,000
N of Valid Cases 115
a. 5 cells (55,6%) have expected count less than 5. The minimum expected
count is ,37.
Reliability * Kepuasan_pasien

Crosstab
Kepuasan_pasien
Tidak Puas Puas Sangat Puas Total
Reliability Tidak Baik Count 31 9 0 40
% within Reliability 77,5% 22,5% ,0% 100,0%
% of Total 27,0% 7,8% ,0% 34,8%
Baik Count 11 54 5 70
% within Reliability 15,7% 77,1% 7,1% 100,0%
% of Total 9,6% 47,0% 4,3% 60,9%
Sangat Baik Count 1 3 1 5
% within Reliability 20,0% 60,0% 20,0% 100,0%
% of Total ,9% 2,6% ,9% 4,3%
Total Count 43 66 6 115
% within Reliability 37,4% 57,4% 5,2% 100,0%
% of Total 37,4% 57,4% 5,2% 100,0%

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 44,338a 4 ,000
Likelihood Ratio 46,049 4 ,000
Linear-by-Linear Association 34,861 1 ,000
N of Valid Cases 115
a. 5 cells (55,6%) have expected count less than 5. The minimum expected
count is ,26.
Responsivenes * Kepuasan_pasien

Crosstab
Kepuasan_pasien
Sangat
Tidak Puas Puas Puas Total
Responsivenes Tidak Baik Count 31 6 0 37
% within Responsivenes 83,8% 16,2% ,0% 100,0%
% of Total 27,0% 5,2% ,0% 32,2%
Baik Count 12 53 2 67
% within Responsivenes 17,9% 79,1% 3,0% 100,0%
% of Total 10,4% 46,1% 1,7% 58,3%
Sangat Baik Count 0 7 4 11
% within Responsivenes ,0% 63,6% 36,4% 100,0%
% of Total ,0% 6,1% 3,5% 9,6%
Total Count 43 66 6 115
% within Responsivenes 37,4% 57,4% 5,2% 100,0%
% of Total 37,4% 57,4% 5,2% 100,0%

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 71,742a 4 ,000
Likelihood Ratio 65,948 4 ,000
Linear-by-Linear Association 51,758 1 ,000
N of Valid Cases 115
a. 4 cells (44,4%) have expected count less than 5. The minimum expected
count is ,57.
Assurance * Kepuasan_pasien

Crosstab
Kepuasan_pasien
Tidak Puas Puas Sangat Puas Total
Assurance Tidak Baik Count 37 15 0 52
% within Assurance 71,2% 28,8% ,0% 100,0%
% of Total 32,2% 13,0% ,0% 45,2%
Baik Count 5 48 4 57
% within Assurance 8,8% 84,2% 7,0% 100,0%
% of Total 4,3% 41,7% 3,5% 49,6%
Sangat Baik Count 1 3 2 6
% within Assurance 16,7% 50,0% 33,3% 100,0%
% of Total ,9% 2,6% 1,7% 5,2%
Total Count 43 66 6 115
% within Assurance 37,4% 57,4% 5,2% 100,0%
% of Total 37,4% 57,4% 5,2% 100,0%

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 55,769a 4 ,000
Likelihood Ratio 56,631 4 ,000
Linear-by-Linear Association 41,770 1 ,000
N of Valid Cases 115
a. 5 cells (55,6%) have expected count less than 5. The minimum expected
count is ,31.
Emphaty * Kepuasan_pasien

Crosstab
Kepuasan_pasien
Sangat
Tidak Puas Puas Puas Total
Emphaty Tidak Baik Count 34 17 0 51
% within Emphaty 66,7% 33,3% ,0% 100,0%
% of Total 29,6% 14,8% ,0% 44,3%
Baik Count 9 46 1 56
% within Emphaty 16,1% 82,1% 1,8% 100,0%
% of Total 7,8% 40,0% ,9% 48,7%
Sangat Baik Count 0 3 5 8
% within Emphaty ,0% 37,5% 62,5% 100,0%
% of Total ,0% 2,6% 4,3% 7,0%
Total Count 43 66 6 115
% within Emphaty 37,4% 57,4% 5,2% 100,0%
% of Total 37,4% 57,4% 5,2% 100,0%

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 87,399a 4 ,000
Likelihood Ratio 58,772 4 ,000
Linear-by-Linear Association 45,343 1 ,000
N of Valid Cases 115
a. 5 cells (55,6%) have expected count less than 5. The minimum expected
count is ,42.

You might also like