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Jennifer R.

Hart
123 Fox Lane
Baltimore, MD 21111
(443)555-5555
jhart555@yahoo.com

OBJECTIVE STATEMENT

My career objective is to work with a progressive company that continues to evolve within the
industry, challenge my current skills, while allowing me to contribute to the continued growth and
success of the organization.

AREAS OF EXPERTISE

 Superior customer service skills  Excellent Communication

 Retail Leadership  Organization and Merchandising

TECHNICAL SKILLS

Microsoft Office (Word, Excel, Outlook), DAS Order link System, IRMA, MA Store Ops, KPI Reports,
Smore’s Reports, Labor Reports, SLIM

WORK EXPERIENCE

Graul’s Market, Lutherville, MD


CHEESE DEPARTMENT MANAGER (2017-Present)
Drive sales
Adhere to all food safety practices and maintain Serve Safe certification
Inventory control and all department ordering
Schedule team based on labor budget and sales
Merchandising
Maintain strong partnerships with vendors
Assist store managers with daily store operations
Provide outstanding customer service

Target, Baltimore, MD
FOOD SERVICE/STARBUCKS TEAM LEAD (2015 – 2017)
Lead food service team; ensure guest service is impeccable for both cafe and Starbucks.
Uphold all health and food safety best practices
Drive sales
Promote team member growth and accountability

LOGISTICS TEAM LEAD (2014-2015)


Lead a team of 40
Oversaw all products that enter and leave the building.
Unload trucks and oversees the entire process from receiving trucks to product placement on
sales floor, location accuracy on sales floor and all back-stock areas.
Prepare ship-from-store merchandise for guest shipping
Ensure all flexible fulfillment merchandise is picked accurately and timely for guest pick up

CONSUMABLES TEAM LEAD (2013)


Responsible for entire consumables section including dry grocery, produce dairy and frozen.
Lead a team of 10 to properly stock and rotate all products.

Whole Foods Market, Baltimore, MD


SPECIALITY TEAM LEADER (2012 – 2013)
Managed a team of four members, scheduled and trained members to perform all tasks
Purchased and merchandised for three sub teams
Prepared foods for demonstrations and sales
Inventory and margin control
Customer service
Interdepartmental relationships

SPECIALITY ASSISTANT TEAM LEADER (2011 – 2012)


CHEESE BUYER (2009 – 2011)
FLORAL SPECIALIST/BUYER (2008 – 2009)
CUSTOMER SERVICE SUPERVISOR (2008)

Giant Food, Baltimore, MD


GROCERY CLERK/HBC CLERK (2007 – 2008)
Assisted in managing flow of stock in grocery store

Built weekly sale ad end-cap displays

Assisted in keeping inventory counts correct in CAO system

Wrote orders for the grocery department and helped maintain low overstock inventory

Managed grocery department and created a higher boost in sales. Successful change in end
cap merchandising.

CASHIER, PRODUCE, BAKERY (2007)


Assisted grocery shoppers in finding products

EDUCATION

CCBC Dundalk, Business Administration, In Progress

REFERENCES

Gina Gibson Debbie Odachowski Amanda Ellenburger


(443)888-8888 (410)987-5555 (410)867-5309
gg123@hotmail.com do456@yahoo.com ae789@yahoo.com