Neelam Ghuliani – Global Services Executive - BS/MSEE, MBA, PMP, CSM, ITIL

(916) 912-2001 - San Francisco Bay Area

neelamghuliani@gmail.com
www.linkedin.com/in/neelamghuliani
Objective
Opportunities that utilize my engineering and management experience to lead as a Global Services & Digital
Transformation / Knowledge Management customer support development and infrastructure services.

Global Services - Enterprise Applications Technical Skills

Designed and implemented over 1,000 large scale architectures
spanning from enterprise wide computing, manufacturing automation,
electric utility upgrades, telecommunication networks, distributed
architectures with 50+ sites. Applied service oriented architectures,
enterprise web services architectures, network design, client server
architecture, software system and design, high availability architectures
over multiple geographic locations, system wide optimization, data
management and flow designs, interoperability designs and mission
critical operations designs.
● Executive level interaction, communication and influencing
● Enterprise Transformation and Integration for diverse emerging IT
technologies and business functions
● Enterprise service & operations management architecture (ITSM/
ITIL), DMAIC, BOST, SDLC.
● Strategy, Architecture and Roadmap and governance to Iteratively
modernize (cloud enable) enterprise IT Shared services and
automation - CI/CD.
● Application service management architecture – Knowledge
Management, Billing, Operations, Inventory, Governance, and
Legal.
● IT Acquisitions - framework, divestitures, integrations - planning/
design/ execution
● Proof of Concepts and demo working models to the end users.
● Business analysis, change management, and governance.
● Capturing and formalizing customer requirements and
communicating customer needs back to various functions within the
company - heat mapping, value selling, and identify trends.
Stanford Innovation and Entrepreneurship Certificate
Project Management Certification
Product Management Certification
Technical Management Certification
PMP from PMI (Active)
Six Sigma Certificate (Active)
Certified Scrum Master (CSM) (Active)
ITIL V2 (Active)
● Cloud Computing - IaaS, PaaS, SaaS, MPaaS, IIaS
● Cloud Architecture Design & Hosting (Public / Private /
Hybrid)
● Cloud infrastructure (e g OpenShift, AWS, Microsoft
Azure, Cloud Foundry)
● Cloud Operations - monitoring, configuration and
change management, monitoring, event and alert
management, capacity management, compliance using
Force.com migration tools.
● Fault Tolerance & High Availability Cloud Architecture
● Migration from On-Premise to Cloud Infrastructure
● Sales & Service Cloud modules in Salesforce.com
● Converged Infrastructures: Cisco HyperFlex UCS
platform - traditional, converged, and hyperconverged
systems with common policies and infrastructure
management.
● Databases: Oracle (11i & R12), SAP, Microsoft SQL
● Knowledge Management: Remedy, Salesforce,
Bloomfire, Siebel, Zendesk, Central Point, Shelf,
Service Now.
● Big Data (Apache Hadoop, Apache Cassandra),
Middleware (Tibco).
● Data Center Virtualization: VMware, Xen Hypervisor,
Virtual Iron (Oracle)
● Storage Technologies: SAN / NAS leveraging SAN
storage to create a fault-tolerant iSCSI or Fibre Channel
based cluster of virtual nodes.
● Cisco Networking & Security technologies
● Experience in programming in SCADA/EMS protocols -
Modbus, RP-570, Landis & Gyr, Conitel and standard
protocols IEC 60870-5-101 or 104, Profibus and DNP3.

Employment
Varian Medical Systems, Palo Alto CA October 2017 - Current
Consultant, Program Manager of FullScale 2.0

 FullScale 2.0 managed service in the Private Cloud (IaaS & PaaS) offering on Microsoft Azure environment as a strategic method
to improve service operations. FullScale product is the day-to-day management responsibilities refer to the IT management of the
technical environment used to deploy and operate Varian software patient delivery applications Eclipse, ARIA RTM, MIRS, ARIA
RO1, ARIA RO2, ARIA MO, IEM / Aria Connect, and Velocity.

Neelam Ghuliani Resume 1

 Neelam Ghuliani – Global Services Executive - BS/MSEE, MBA, PMP, CSM, ITIL
(916) 912-2001 - San Francisco Bay Area
neelamghuliani@gmail.com
www.linkedin.com/in/neelamghuliani
 Experience in Varian ecosystem applications and knowledge of Unity (Salesforce / SAP / BMI), Service Now, Genesys.
Working with SIR - PSE website / installation, Clinical Helpdesk, and V-Desk.

Cisco Systems, San Jose CA 2011 – October 2017

Senior Enterprise Information Architect - Digital Transformation / Acquisitions

● Managed and led the integration of emerging hybrid-cloud technologies into Cisco while developing unique eligibility criteria and
training / enablement to better enable partners to adopt, implement, and support those technologies.
● Drove development of strategic partner enablement and training across installation, implementation, configuration, and
troubleshooting for a key hybrid-cloud technology and acquisition.
● Led the design and development of a Partner Services Playbook to improve partner consumption and understanding of cloud /
hybrid cloud strategy across 5 strategic technologies.
● Established foundational partner managed services engagement model to address growing customer and partner services
requirements for hybrid-cloud strategy.
● Executed cloud consumption services - Metapod in cloud and option of on/off premise with "premier white glove" managed support
services which was integral part of creating new ways to managed customers in cloud and allowing them to focus on their core
businesses.
● Defined the service value proposition, messaging for managed services, knowledge management readiness roadmap for
training operations / sales, created dashboard using BI / analytics, and worked with delivery team for resource allocation.
● Interacted with key internal partners and supported external partner strategy. I managed multiple project managers in cross
functional teams, and executed project plans in Agile framework.
● Led cross-functional teams of 6 to 10 people across multiple layers of the organization in the integration of 5 strategic technology
acquisitions into Cisco with an average time to integration of 3 months per acquisition.
● Created a knowledge base framework which revamped Cisco's Global Services Operations integrating Cisco – SAP,
Oracle, SQL, Hadoop, Salesforce, Shelf, MDM, Remedy, Centralpoint. Siebel, Remedy, Zendesk, Bloomfire.
● Analyzed the acquisition’s industry-specific market conditions, products, service strategies, and competitive landscape to develop
the business plans, project plans, and integration strategies for product development.
● Successfully interacted with the acquisition’s executive teams to develop the appropriate service strategy and provide a smooth
transition of the acquisition’s customer base into Cisco’s processes and support programs.
● Defined the entitlement strategy and roadmap for new Cisco business models including the Data Center Networks (Cloud
Computing), Small Business Market Segment, and Video Distribution.
● Led assessment (Business Strategy, Business Case, Business & Localization needs) of various countries Russia/KSA, India &
Italy, Brazil, Germany, Australia, and China which included getting these countries to execute commit. Accountable for managing
scope, schedule, budget, interdependencies for enabling Brazil and Australia product and service selling company on Oracle R12
platform.
● Established Smart Services adoption in Partner Support Services, and SmartNet Total Care across premier partner network and
direct customers in Asia Pacific, Japan and China (APJC), Americas, Europe, Middle East, Africa, and Russia (EMEAR) regions.

Intel Corporation, Folsom, CA 2008 - 2011

Enterprise Architect, Digital Enterprise Group - Cloud Technology

● Deployed new revenue healthcare cloud managed services across enterprise - infrastructure as services, IT platform services, and
software as service for MSPs, ISVs, OEMs, ODMs and worked with matrix organizations for order management, billing process,
tax implications, FDA regulations, web portal, pricing model, and created technical support services model.
● Contributed to Intel IT support group to include support services, as well as the designed, developed and implemented cloud
support services as short term tactics and long term plans.
● Created support services documents that included customer communication flow diagrams, technical support flow
diagrams, escalation paths, knowledge base – Solution, How To, frequently asked questions (FAQs) and developed plan
to resolve gaps in knowledge base systems.
● Maintenance of support team and user materials included team handbook, operations manual, training documentation, web portal.
● Tracked issues status, resolution, identify trends for research; follow up of customer issues and escalations to Tier I, II and III.
● Manage communication with customers with escalation status and communicated service level agreements with customers and
technical support staff.
● Created and managed reports, tracking for support system performance, root cause analysis and tracked tools, along with
engineering release validation team.
● Implemented support systems, created processes and practices for contract and risk management to ensure the contract is
deliverable to the customer while risk is managed or reduced.
Neelam Ghuliani Resume 2
 Neelam Ghuliani – Global Services Executive - BS/MSEE, MBA, PMP, CSM, ITIL
(916) 912-2001 - San Francisco Bay Area
neelamghuliani@gmail.com
www.linkedin.com/in/neelamghuliani
Ragingwire, Sacramento, CA 2007 - 2007
Senior Engineering Manager - Cloud Data Center

● Led Data Center Engineering team that managed applications, network provisioning, data center virtualization, data analytics,
VMware, Oracle, Storage, data center architecture, and selection of cloud technology.
● Cloud Product Development and customer data migration from managed services and cloud offerings, this shift presented a
significant opportunity for Ragingwire to established high margin, contractually monthly recurring revenue streams (MRC); also with
the intent of merger / buy off, and led team which gave presentations to private equity players who were buying managed service
providers.

Covance, Reno, NV 2006 – 2007

Director of Information Technology Data Center Services

● Accountable for the reliability and scalability of Covance managed hosting environment. Responsibilities included
working closely with engineering, hosting groups, focal technical experts within the global operations group to support
knowledge management, case escalation, infrastructure deployment, and installation.
● Developed and executed IT Master Plan with the Cardiac Safety Business leadership team and defined the information technology
capabilities needed to support those plans and developed training programs to enhance operation skill-sets.
● Established and maintained internal and external contacts to position Business Technology Services to implement Sarbanes-Oxley
legislation practices. Maintained currency with professional organizations and publications.
● Assess, design, procure, deploy, and support corporate wide IT infrastructure to support Fortune 100 client base worldwide.
Services provided include hardware and application requirements including telecom, networking, email archiving, server
monitoring, server management, VPN, firewalls, source control system, database monitoring, database management, and
established IT best-practices for highly available security, storage, virtualization, disaster recovery, and daily backup systems.

NEC Solutions America, Rancho Cordova, CA 2003 – 2006

Senior Manager, System Engineering & High Availability Services

● Led system engineering of high performance computing solutions (Itanium 64bit), fault tolerant solutions, disaster recovery
solutions and storage systems. Responsibilities included solutions development, project management, system assurance, and
fulfilling business needs of customers.
● Promoted and maintained standards for security-conscious awareness and behaviors. Maintained knowledge of security and audit
policies (especially related to Sarbanes-Oxley legislation) and enforced those policies across the enterprise.
● Led proof of concepts for servers which can be configured with up to 32 of Intel's new 64-bit processors, with Windows Server™
2003 Enterprise and Datacenter Edition, 64-bit configuration used for database consolidation, including a NEC IA64 servers and
storage fiber channel RAID or SAN.

Exodus Communications, Santa Clara, CA 1998 – 2003

Director of Professional Services - Cloud / Data Center

● Engaged with sales team and acted as consultative role; to design, plan, implement, and support Data Center / hosting
custom managed and support services.
● Prepared technical proposals ($500k to $3 million) for Custom Managed Web Hosting was an automated provisioning and
management service for bandwidth, connectivity, 24 x 7 monitoring and application management, database administration,
storage, security, network caching, scalable clustering, fault tolerant, disaster recovery and performance testing required by
mission-critical web operations.
● Coordinate Network Operations Center (NOC) support team schedules, assignments, projects; assessed technical skills.
● Created knowledge base in SAP / Remedy / Saleforce – solutions, how to, frequently asked questions (FAQs) and
resolved changes in systems and processes.
● Maintenance of support team and user materials included team handbook, operations manual, training documentation,
web portal; tracked issues status, resolution, identify trends for research, follow up of customer issues and escalations
to levels II and III.
● Manage communication with customers with escalation status and communicated service level agreements with customers and
technical support staff.
● Created and managed reports, tracking for system performance, root cause analysis and tracked tools, along with release
validation planning group in engineering.
Neelam Ghuliani Resume 3
 Neelam Ghuliani – Global Services Executive - BS/MSEE, MBA, PMP, CSM, ITIL
(916) 912-2001 - San Francisco Bay Area
neelamghuliani@gmail.com
www.linkedin.com/in/neelamghuliani
Siemens Automation, CA 1995 – 1998
Design Engineering Manager - SCADA / EMS

● Managed critical project of 5-year capital program aimed at moving real-time local control (IoT) to a real-time distributed
control scheme EMS / SCADA for a major utility’s Hydro Power Stations and Nuclear Power Plant (Diablo Canyon).
● Managed $30 million budget, approved schedule, developed integrated project plans, controlled project activities, implemented
practices and procedures to standardize with industry.
● Achieved completion of a challenging SCADA / EMS with broadband wireless access network project of $20 million over three
years for a Smart Utility / City in Saudi Arabia.
● Tracked project cost, schedule, and technical requirements. Performed project life cycle analysis for multiple utilities grid -
generation, transmission, distribution projects (50-80) simultaneously from order to startup.
● Successfully positioned company as a leading SCADA / EMS provider (Landis & Gyr / Telegyr) in international markets
including Norway, Netherlands, Belgium, France, Poland, Czech, Germany, Italy, Switzerland, Austria, Singapore, China, Korea,
Brazil, Venezuela, Mexico, Saudi Arabia, Egypt, and Bulgaria.
● Created strategic alliance blanket contracts with major engineering firms. Initiative included term sheets, establishing rules of
engagements, and partnership agreements. Contracts were designed to closely link the goals of the successful firm with those of
major utility, for example target costing for individual projects and a mechanism to allocate cost savings and cost overruns between
major utility and the strategic alliance.
● Co-authored white papers and research reports for R&D on High Availability (HA) design, automating industries’
semiconductor devices on electronic drives (4 series), power options in semiconductor fabrication process, testing & measuring –
transients, DSP Analysis on harmonics waveforms on power system.

Education
Executive MBA – University of California, Santa Cruz, CA
Masters of Science in Engineering in VLSI – San Jose State University, San Jose, CA
Bachelor of Science in Electrical Engineering in Robotics – San Jose State University, San Jose, CA

Certificates
Stanford Innovation and Entrepreneurship – In Progress - 2019, Stanford, CA
Project Management Certification, University of California, Santa Cruz, CA
Product Management Certification, University of California, Santa Cruz, CA
Technical Management Certification, University of California, Santa Cruz, CA

Neelam Ghuliani Resume 4