dunnhumby in India
Information about Core Delivery and Operations teams
What started as a hard bound plan on a 14 page document became one of the many successful leadership stories for dunnhumby. In June 2007 the vision for a global services hub in India became a reality with our first office opening. The creation of this hub was deemed critical to dunnhumby's ambitions to expand globally. The first phase involved getting the right people on board as the foundation for future growth. The aim was to get the right geniuses who displayed the dunnhumby values - passion, curiosity, collaboration and customer first. Since hiring its first people in November 2007, the team has grown to well over a hundred strong, based in our Gurgaon Office. Both operationally and culturally, the team sits at the heart of dunnhumby and this document is intended to explain a bit about us.
In our 30 large data warehouses, we store and analyse terabytes of transactional data on a daily basis - more than a billion rows of data are processed each week. Our people liaise with retailers' IT teams to identify and source data. This data is then processed and fed into a variety of dunnhumby tools, allowing colleagues worldwide to deliver clear customer insight to their clients - retailers and manufacturers alike - to enable better business decisions. As part of this process, we also develop in-house software applications to ensure that all of dunnhumby's solutions are effective and efficient on a global scale. We work closely with dunnhumby staff across the globe, providing data solutions and analysis for all clients in all markets. Analyst teams (called Operations) and technology teams (called Core Delivery) partner in providing solutions to our clients. The following sections will describe the roles and responsibilities of each of these teams.
© dunnhumby 2010 | confidential
The team is responsible for installing. They manage and operate all desktops. and help desk facilities around the world. Core Delivery offers a broad range of IT and management roles to shape an exciting career. ETL procedures. We manage some of the world’s largest and most complex databases using the latest technology. The team is composed of trained information technology professionals with experience in database design. Data services are responsible for the creation. All our work starts with data. All dunnhumby people are supported by our Technology Services team each day. The team charged with this responsibility is Core Delivery. automation specialists and technology experts. for all clients in all markets. Based in India. managing and maintaining millions of pounds of hardware and software. These tools aid the process of making business solutions for our retail and manufacturer clients. The team is composed of service desk personnel.Core Delivery
dunnhumby is world renowned for the customer insight and consultancy we provide to our clients. The majority of our positions within Core Delivery reside in three of their largest teams: Technology Services. We use common methods to ensure our organisation can scale rapidly and cost effectively. Core Delivery manage all technological infrastructure. Data Services or Product Development. Our Technology Services team purchases millions of pounds of technology assets each year and has a vital role in ensuring the ongoing success and growth of dunnhumby globally. We embrace key concepts such as ITIL (v3) and invest in our team by ensuring they are trained in the latest technology – whether internal or from external industry experts and conferences.
© dunnhumby 2010 | confidential
. data management and application development at dunnhumby and are at the centre of all operations. This team is responsible for the management of all technology vendors and experimenting with new technologies to provide competitive advantages to our overall businesses. quality control and automation capabilities. telephones. networks. production and disaster recovery data centres. technical engineers. Data Services The data services team gets involved in the very early stages of each client engagement. video conferencing equipment. They ensure that all published data conforms to quality standards and is in a uniform structure for subsequent use by our colleagues and applications. Our team works closely and directly with dunnhumby staff across the globe. printers. laptops. and stay involved throughout. which are highlighted below: Technology Services Technology Services is the engine room of the company. They create and support the operation of standard and flexible technology platforms which facilitate a suite of tools. IT at dunnhumby is a shared service which supports all of our partners and clients globally. United Kingdom and the United States. All three teams work together to serve our markets but have distinct responsibilities. Core Delivery represents approximately a fifth of dunnhumby people. maintenance and enhancements to all of our retailer database solutions.
net and C#. building and leveraging relationships with key client contacts Understanding dunnhumby propositions and assuming complete responsibility for some client deliverables Developing project briefs with aid from the Client Leader or Lead Analyst in the market Querying large databases using available software tools and manipulating/analysing this data to develop analytical results Distilling insights from the analysis to offer actionable recommendations In some cases. these must be balanced with strong analysis (critical thinking) and consulting skills. project managers and architectural personnel. We take data quality very seriously. including best in class developmental practices such as Agile (a combination of SCRUM and XP). The team is composed of software developers.
© dunnhumby 2010 | confidential
. While we write in a number of software languages. our analysts are not necessarily strong programmers. The vast majority of our products are delivered through a Software as a Service (SaaS) approach. along with Waterfall where appropriate. They use software industry best practices to develop and enhance our products. we predominantly author our products in Adobe Flex. In collaboration with our technology and data service teams. using available tools. Our organisation and our clients depend heavily upon this high profile unit. handling over 1 billion rows of data per week for some of the world’s largest retailers. software testers. . They ensure that our tools are able to be globally scaled and that our applications are fully tested to ensure quality. The technology we use provides reliable and efficient answers to the strategic questions posed by our people and our clients. resolving quality and integrity issues before any potentially erroneous results are published.
The role of the Analysis team in India is to deliver actionable insights to our clients. Currently we use more than ten software tools around the globe. Some of the major responsibilities of an Analyst include • • • • • • Identifying. responsible for the design and development of all software applications. The main aim of this team is to be responsive to dunnhumby people in the development of our applications.This unit supports our 30 data warehouses. but are able (through training and knowledge sharing) to program efficiently enough to deliver on a timely basis. This often involves working with clients to put in place initiatives to prevent problems from recurring in the future. present the insights to the client from a remote location
Analysts take the output of the product and data teams and use a variety of tools to create information upon which insights are built. These tools generate hundreds of millions of pounds in revenue for the organisation. with the Client Leader. Hence. While technical skills are critical to the role. The team must be proactive in the diagnosis and repair of faulty data. Product Development Product Development are the application development arm of Core Delivery. but most importantly deliver genius insights and actions for our clients. they ensure our hardware and data systems are able to support our tools.