FACT SHEET

WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. WNS
offers business value to 300+ global clients by combining operational excellence with deep domain expertise in key
industry verticals, including banking and financial services, consulting and professional services, healthcare,
insurance, manufacturing, media and entertainment, retail and consumer packaged goods, telecommunications and
diversified businesses, shipping and logistics, travel and leisure, and utilities and energy. WNS delivers an entire
spectrum of business process management services such as customer care, finance and accounting, human
resource solutions, research and analytics, technology solutions, and industry-specific back-office and front-office
processes. WNS has delivery centers world-wide, including China, Costa Rica, India, the Philippines, Poland,
Romania, South Africa, Sri Lanka, Turkey, UK and US.

CORPORATE INFORMATION

Established Stock Symbol Employees

1996 NYSE - WNS 34,000+

DIFFERENTIATORS

nClient-centric Approach n Technology-enabled BPM n Vertical Approach

FINANCIAL STRENGTH (Year ending March 31, 2017)

Net Revenue (Revenue Less Repair Payments - Non-GAAP): USD 578.4 Million

MAJOR CLIENTS
Over 200 Global Clients Consumer electronics giant
§ Leading hospitality firm
§
Major U.S. retail bank
§ Global market research company
§ Major U.S. building supply
§
European airline
§ Leading U.S. financial advisory firm
§ company
Leading European travel conglomerate
§ Major U.S. auto insurers
§ Global reinsurer
§
Leading U.S. residential mortgage bank
§ Two global investment banks
§ Global telecom provider
§
Major North American airline
§ Leading global CPG brand
§ Leading Australian insurance
§
company
North American travel agency
§ Leading global beverage brand
§
Leading U.K. insurer
§ Leading logistics company
§
Global cosmetics company
§ Major energy and gas utility company
§

INDUSTRY RECOGNITION

Domain Leadership Technology and BPM Leadership

§ A “Leader” in Everest Group’s Property
and Casualty Insurance BPO – Service
Provider Landscape with PEAK Matrix™
Assessment 2015, 2016, 2017
§ A “Major Contender” in Everest Group’s
Finance and Accounting Outsourcing
(FAO) – Service Provider Landscape with
PEAK Matrix™ Assessment 2013,
2014, 2015, 2016
§ An “Execution Powerhouse” in HfS
Research’s Blueprint Report Digitally
Enabled Contact Center 2016
§ A “Leader” in NelsonHall’s NEAT for
Customer Management Services through
Analytics 2016
§ A “Major Performer” in IDC
MarketScape: Worldwide Business
Analytics BPO Services 2016 Vendor
Assessment
Quality Leadership § AON Hewitt - AON Best Employer
§ Innovative CIO Award 2016 for India 2016, 2017
Innovation § Recognized as a LEADER in IAOP
Global Outsourcing 100 ranking
§ DSCI Excellence Awards 2016:
§ Golden Peacock Innovation
Best Privacy Practices in IT-BPM
-
Management Award 2016
Sector
- Privacy Leader of the year § SSON Excellence Awards 2016:
Golden Star Six Sigma Awards for Best
§ § Golden Peacock Global Award for
use of Six Sigma in Customer Service Corporate Social Responsibility
Golden Peacock National Training
§ § Stevie Awards for Excellence in Sales
Award 2016 & Customer Service
CIO 100 Award in ‘Business
§ § Business World HR Excellence Award
Transformation Category’ 2015 for Excellence in Talent Acquisition
Silver EDGE Award for Best Use of IT by
§
Information Week
EMC Transformers Award 2013, 2014
§

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INDUSTRY-FOCUSED SOLUTIONS

Banking and Financial Services Banking Operations Asset Management and Investment Banking
nCheck processing Brokerage Services n Pitch books, company
nLock-box processing nAccount setup and profiles and financial
maintenance analysis
nACH processing
nBroker and advisor n Financial models, forecasts
nAdjustments and record
support services and updates
retrievals
nCustomer service n Research reports
nNew account setup and
nTransfer agency related preparation and authoring
maintenance
processing n Business intelligence and
nCredit card operations
nPortfolio administration analysis
nSAR and fraud operations
nInvestment research
Lending Services
n Loan origination and
processing
nLoan underwriting
nLoan closing and funding
nPost closing and
due-diligence
nLoan servicing

Consulting and Professional Services Finance & Accounting
n Transaction accounting
n Finance optimization
services
n Corporate finance and
accounting
n Risk management and
Compliance
n Strategic initiatives
Customer Interaction
Services
n Customer service
n Technical help desk
n Collections
n Sales / up-sell / cross-sell
n Customer retention
n Credit management
Research and Analytics
nMarket research
nBusiness research
nFinancial research
nCRM analytics
nData solutions and
management

Transformation Solutions
Legal Services n Consulting services
n Residential conveyancing n Program management
n Bid management n Process re-engineering
n Vendor contract n Quality and Six Sigma
management
services
n Secretarial and regulatory n Technology services
services
n Employment contract
management and litigation
support

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Healthcare Providers
n Revenue cycle management
n Medical coding
n Bill preparation
n Receivables management
n Payment posting
n Debt analysis
Payer
nClaims administration
nMember and provider
services
nClinical support
nOverpayment recovery
nFraud detection and
investigation
DME Manufacturers
nOrder management
nBilling and submissions
nFulfillment support
nCollections
nPatient services
nCollection analytics

Pharmaceutical and Consumer Enterprise Shared Services

Health nFinance and accounting
nCompetitive Intelligence nWorkflow / platforms
nPipeline Analysis nResearch and analytics
nProduct Profiling (KPO)
nKPI Reporting nTechnology solutions
nEpidemiology Analysis nFront end / mailroom
nMarket Opportunity nContact center
Assessment
nSocial Media Analysis

Insurance Agency Services New Business Support Claims

nCorrespondence
nRenewals
nTerminations
nCommissions
nSpecial compensation
Policy Administration
nPolicy benefits
nPolicy reinstatements
and quotes
nPolicy changes
nInbound customer service
nEndorsements
nRenewals
nPre-renewals / expiry
premium
nLapses
nIndexing and logging
nSpecialist line (marine,
engineering, high net worth)
nMid-term changes (specific
to healthcare)
nMotor insurance database
updation
Investment Management
n Trade compliance
n Performance measurement
n Credit research
n Data management
n Real estate
nSales
nConversion
nQuote acceptance
nCross-selling and up-selling
nCustomer enquiries
nActuarial services
nExposure assessment
nNew business data entry
nRules-based underwriting
nPolicy issuance
Premium Administration
n Fund applications
n Refunds
n Billing
Premium mode changes
n nThird-party claims
Bank information changes
n nSubrogation
Account reconciliation
n nSupplier payments
U.K. Motor Accident
Management Provision
nFirst notification of loss
(24/7 provision)
nRepair management and
engineering
nLiability handling
nThird-party capture
nSubrogation
nNon-fault claims management
nClaims handling process
technology
nClaim setup
nExamination
nReview
nSettlement
nCorrespondence
nTax compliance
nFirst notification of loss
nPolicyholder and broker
claim enquiries
nClaim notification
processing adjustments,
endorsements and renewals
nClaim assessment
nNegotiations and litigation
nRecovery check processing
nClaims progression
nBodily injury claims
nDelegated authority
payments
nClaims bill payment
nClaims adjudication
Manual claims intervention
n
nTransfers and withdrawals
nLoss adjusting transcription

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Manufacturing Supply Chain Management
nSupplier management
and analysis
nSourcing support
nMarket intelligence
nSpend analytics
Logistics
n Logistics management
n Scheduling and planning
analytics
n Market intelligence
n MIS and reporting
Retail and Smart Strategy Solutions
Consumer Packaged Goods Market
n entry strategy,
balancing portfolio investments for demand-driven supply chain
Consumer and market insights,
n and retail execution
innovation strategies
Power brand strategy,
n
marketing spends optimization
Revenue Management Solution suppliers)
nTransaction and interaction-
based campaign strategies
nLoyalty management
nCredit control and collections
Shipping and Logistics Air Express / Shipping / Rail and Road / Terminals
Sales / Trade Management
nTariff update
nRate quotes
nGlobal tender management
nSales reports and analytics
nFreight bookings
nYield analysis
nService contract / rate
agreement maintenance
Customer Interaction Services
nCustomer help desk
neCommerce registration
nService / rate enquiries
nPre-advice and arrival
notifications
nCargo claims
nBooking desk
nContact center
nCustomer and data file
administration
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Sales, Marketing and
Customer Care
nService delivery
nCustomer feedback
management
nTele-marketing
nCustomer order support
nMarket research
nAcquisition analytics
nRetention analytics
nMarketing effectiveness
Supply Chain Solutions
Retailer-supplier
n collaboration nSimplified, shared global self-
management window
Supply intelligence, supplier
n Information Technology, Indirect
performance and risk
monitoring, contract
management (partners and
Supply chain orchestration –
n for specialized services (tax,
global trade shared services,
trading partner helpdesks,
logistics
Documentation
nBill of lading and airway
bill management
nFreight corrections and
reporting
nBilling and invoicing
nFreight audit
nData transmission
nAdvance manifest
information
nCustoms and port
compliances
Operations
nPO creation
nDriver logs and fuel tickets
nGlobal tracking
nEquipment control
nTerminal operations
nTranshipment and
cross-docking
Operations
nFault management
nChange management
nChronic and RCA reporting
nSales performance reports
nStore planning
nMarket intelligence
neMarketing
Shared Services
nBilling queries
nMarketing analytics support
nBilling support
nDebt collection
One Global Back-office Solution
service organization model with
local business partners for Finance
& Accounting, Human Resource,
Procurement
nEnd-to end low cost shared services
for transaction processes and
virtual Centers of Excellence (COEs)
internal audit, IT architecture)
Next Gen Customer Service Solution
nMoving from customer relationship
management to trans-channel
enhanced customer experience,
multi-channel commerce initiatives
Finance
n Accounts payable
n Accounts receivable
n Credit and collections
n Vendor help desk
n Detention and demurrage
reporting
n Cost reporting, audit and
vendor reconciliation
n General ledger / bank
reconciliation
n Management reporting
Schedule maintenance
n
Routing – creation and
n
maintenance
Stowage planning
n
Hazardous cargo approvals
n
Telecommunications Customer Acquisition Operations and CRM Order Provisioning and Order
nOrder entry nInbound contact center Management
nOrder fulfillment nLogging and monitoring nNew product and services,
service requests service delivery process
nContract management creation
nLead generation nDirectory publishing
nOrder provisioning
nOutbound sales nChurn analysis and support
nTechnical validation and
nSales analytics nUsage analytics support
nCross-selling and nCRM analytics nRejected order tracking
up-selling analytics nCollection analytics nMulti-vendor tracking
nTraffic routing planning Order tracking
Sales and Contracts n

Administration nWeb correspondence nProactive order management

nTelemarketing nNetwork utilization reporting nTest delivery conformance
and analytics
nInside sales nBilling
nPricing and contract nData management
preparation (forms, administrations)
nSales order taking
nOrdering support
nInbound contact center

Travel and Leisure Sales and Customer Operations Platform-based Service

Interaction Services nFare filing and loading Offerings
n Customer service nRevenue management nPassenger revenue accounting
n Sales and reservations solution
nFares and ticketing
n Loyalty program nVerifare PlusSM - Automated
nQueue processing
management Web-based fare audit solution
nPNR servicing
n Customer relations nSmartProSM - Automated Pro-
nCargo operations support ration engine
n Lost baggage tracing and
customer support nRePAXSM- Automated flight
Shared Services
disruption management
n Website navigation nPassenger / cargo revenue solution
n Specialty help desk accounting and auditing
nQbaySM – Back-office
services
productivity and workflow
nCorporate finance and management
accounting
nTransactional accounting
nHuman resource
management
nFraud prevention and
control
nAnalytics and MIS

Utilities and Energy Sales Management Meter Operations and Billing Customer Service Management
nCampaign management n Customer billing nService order management
nSales management n Management of prepaid nService contract
nAccount and contact accounts nComplaints and requests
management n Billing of unmetered services management
nIntegrated sales planning nElectronic customer services
and analysis Supply Chain and nAccount management
Distribution Management
Customer Financial
nContract management
nOrder provisioning and order
Management management
nReceivables and nSales and contract
collections management administration
nReconciliation nTechnical support help desk
nBill disputes and client nImport and export
queries documentation management
nFreight bill auditing services
nProcurement support services

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CROSS-INDUSTRY SOLUTIONS
Customer Interaction Services
Finance and Accounting
Human Resource Solutions
Legal Services
Transformation Solutions
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Services
nCustomer service
nCustomer complaint
resolution
nSales (cross-sell / up-sell)
nLoyalty program
management
nB2B and B2C collection
nHR support
nComputer-aided Telephonic
Interviews (CATI)
nTechnical help desk
nSpecialty help desk
nCustomer care analytics
Procure-to-Pay
nAccounts payable
nExpense reports
nPayment processing
Record-to-Report
nGeneral accounting
nFixed assets
nTax filing and reporting
nCost accounting
nInter-company accounting
nStatutory reporting
nMonth-end reporting and
consolidation
n HR Analytics
n Recruitment Process
n Payroll
Property Law
nFreehold and leasehold
conveyancing
nMortgage re-financing legal
processing
nTitle checking services
nHIP back-office
Consulting and Program
Management Services
n Transformation strategy
definition and planning
nGlobal, multi-domain
solution definition /
development
nTransformation roadmap and
business case development
nProgram and change
management
nBusiness case realization
and validation
Channels
nVoice (inbound / outbound)
nE-mail
nWhite mail
nChat
nSocial Media
Order-to-Cash
nAccounts receivable
nBilling and cash application
nOrder management
nCredit control
nCollections
Corporate Functions
nTreasury
nCash management
nFinancial planning and
analysis
nTax and compliance
nDecision support
nManagement accounting
n Travel Services
n Employee Data
Management (Workforce
Management)
Law Firm Back-office
nDigital dictation
transcription
nAccounts payable and
general ledger
nEmployee data
management and payroll
Process and Quality Services
n Quality program strategy
and establishment
n Problem definition and root
cause analysis
n Performance enhancement,
benchmarking and metric
definition
n Process re-engineering
(Six Sigma, Lean)
n Program and change
management
Languages
nArabic
nDutch
nEnglish
nFrench
nGerman
nItalian
nNordic
nPortuguese
nSpanish
Supply Chain Finance
nProduct costing
nInventory accounting
nManufacturing accounting
Industry-specific Accounting
nPassenger revenue
accounting
nRevenue audit and recovery
nClaims management
nLoan account maintenance
nRoyalty accounting
nFiduciary accounting
n Compensation and Benefits
n Learning and Performance
Management
Corporate Legal Support
nContract management
nLegal research
nLitigation support
Personal Injury Claims
nNew claims processing
nMedical evidence evaluation
nClaims settling and closing
Technology Services
n Enterprise solution / ERP
optimization
n Application development,
maintenance and support
n Business process management
n Business intelligence and
analytical solutions
n Infrastructure and network
services
Research and Analytics Analytics Consulting
nBig Data consulting
nAnalytics maturity consulting
nData maturity consulting
nVisualization needs
assessment
Operations Analytics
nContact center analytics
nCSAT / NPS analytics
nSpend analytics
nDemand and inventory
analytics
nSales and operations
planning
nSourcing and procurement
analytics
nSupplier capability profiling
Marketing Analytics
nCustomer analytics
Acquisition / retention
- Market basket analytics
Cross sell / Up sell (CLTV /
- Category analytics
Segmentation)
nCampaign management and
analytics
nLoyalty management
nSales analytics
nMarket / Media mix modeling
nMarket research analytics
nPricing analytics
Procurement Category Management
nCategory management
governance
nCategory management
methodology and tools
nCategory manager training
and competency
development
nCategory strategy / plan
development
nStakeholder management
nMarket intelligence and
spend analytic
nCategory knowledge
Sourcing Services
nStrategic sourcing
nRFx execution and
management
nAuction execution and
management
nOpportunity assessments
and sourcing wave plans
nCategory cards and
playbooks
nTail spend management
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Financial Analytics Digital Analytics
nRisk analytics nSocial media analytics
nCapital asset pricing modeling nWeb analytics
nActuarial analytics nText mining
nCollections analytics
Data and Visualization Services
nBudgeting and forecasting
nData cleansing and
nBalance sheet analytics
aggregation
nWorking capital analytics
nData stitching and analysis
HR Analytics nReports and dashboards
nSmarter workforce solution nVisualization tools
nEmployee satisfaction
Research
analytics
nBusiness Research
nAttrition analytics
Strategic market
-
Domain Based Analytics intelligence
nInsurance analytics (Claims / Competitive research
-
Fraud / Distribution) nFinancial Research
nBanking and capital market Credit research
-
analytics
Equity research
-
nRetail analytics
M&A research
-
-
Fixed income research
-
-
nMarket Research
Category evolution model
-
Survey programming
-
nCPG domain analytics -
Telephone (CATI) and web
-
Segmentation and portfolio
surveys
strategy
nPharmaceutical commercial Data processing
-
analytics
nTravel revenue analytics
nAsset management analytics
Contracting Services Procure-to-Pay Services
nContract strategy and nTransactional procurement
management Requisition to PO
-
nContract authoring management
nContract negotiation (simple Spot buy / tactical buy
-
to strategic)
Catalogue development
-
nContract administration, and management
approvals and archive
Master data management
-
nContract compliance
Centralized procurement
-
monitoring, auditing and
service desk
expiration analysis
nAccounts payable services
nLegal terms playbooks
Invoice and payment
-
Supplier Management processing
nOverall strategy and supplier Exception handling
-
management framework AP helpdesk
-
development
T&E processing
-
nSupplier onboarding and
segmentation Vendor statement
-
reconciliation
nRisk management strategy
and execution
nSuppler development and
performance management
nSupplier relationship
management and
collaboration
nInnovation channel
management and
continuous improvement
GLOBAL PRESENCE

Americas Europe Africa, Asia Pacific and Middle East

Costa Rica Denmark Romania Australia Singapore
USA France Turkey China South Africa
Germany UK India Sri Lanka
Poland The Philippines UAE

Our network of 52 global delivery centers respond to needs for language, cultural alignment,
redundancy and 24/7 operations.

MANAGEMENT TEAM

Corporate Keshav R. Murugesh Sanjay Puria R. Swaminathan

Management Team
Chief Executive Officer Chief Financial Officer Chief People Officer
WNS Group WNS Group WNS Group

Ronald Gillette Sanjay Jain Vikas Saggi

Chief Operating Officer Chief Business Chief Strategy Officer
Transformation Officer

Krishnan Raghunathan Suhrid Brahma Manish Vora

Chief Capability Officer Chief Technology Officer Global Sales leader
Horizontal offerings (F&A, CIS,
Analytics, Procurement and HRO)

Yogendra Goyal Nimesh Akhauri Tarun Tandon

Head of Sales, Head of Sales, Head of Sales for the Asia
North America Europe Pacific and Middle East region

Business Unit Gautam Barai Sulakshana Patankar Deepak Gupta

Management Team
Business Unit Leader,
Banking and Financial
Services, Healthcare,
and Insurance
Business Unit Leader,
Utilities, Retail,
Manufacturing, Telecom,
Diversified Businesses and
India Business
Business Unit Leader, Travel,
Shipping & Logistics Services;
Head, International Delivery
Locations; Capability Practice
Leader, Contact Center
Operations

Arun Kharbanda Akhilesh Ayer

Business Unit Leader, Head, Research &
Consulting and Professional Analytics Unit
Services

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India USA UK
Gate No. 4, Godrej & Boyce Complex 15 Exchange Place Malta House,
Pirojshanagar, Vikhroli (West) Jersey City, 36-38 Piccadilly,
Mumbai 400 079 New Jersey 07302 London, W1J 0DP

Australia The Philippines Sri Lanka

Suite 902 B, Level 9, 1880 Building, HNB Towers, Level 12
61 Lavender Street, Eastwood City Cyberpark 479, T B Jayah Mawatha
Milsons Point, Sydney NSW 2061 Bagumbayan, Quezon City 1100 Colombo 10

China Poland Turkey

30F, Shun Tak Business Center, Luzycka Office Park Kozyatagi Mahallesi
246 Zhongshan Road 4, ul. Luzycka 6D, Degirmen Sokak NidaKule
Guangzhou 510000 81-537 Gdynia 8 /19-B Kat: 10 Kadikoy
Istanbul
Costa Rica Romania
3rd Floor, Building H, Forum I Westgate Park, Building H1 UAE
Business Park 24 Preciziei St. 3W 113
Santa Ana, San Jose Bucharest 062204 Dubai Airport Free Zone,
P O Box 54378,
France Singapore Dubai
WNS Global Services (UK) Limited 3, Anson Road,
(Branch) (France), #07-01, Springleaf Tower
40, rue des Blancs Manteaux, Singapore 079909
75004 Paris
South Africa
Germany Knowledge Park 2
VE Value Edge Gmbh, a WNS Company, Heron Crescent, Century City
Frankfurt, Germany VE Value Edge GmbH, Cape Town, 8001
Friedrich-Ebert-Anlage 36,
Frankfurt Am Main-60325

For a complete listing of all offices, please visit http://www.wns.com/about-wns/global-presence

For more information, please write to us at marketing@wns.com

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