You are on page 1of 68

BROCHURE OF TECHNICAL SERVICES

CONSULTING ENGINEERING AND RISK MANAGEMENT

RE

BROCHURE OF TECHNICAL SERVICES

ITSEMAP is a company that belongs to the MAPFRE System having over 25 years experience in
rendering Safety and Environment Technical Services. Our purpose is the permanent search for
technological leadership, the greatest quality of the work and the commitment to customer satisfaction.

We have a broad range of Consulting Services providing solutions to our clients and to insured
companies.

ITSEMAP’s specialty areas are the following:

Safety Division

• Fire Safety
• Emergency and Self-Protection Plans
• Risk Management
• Industrial Safety

Environment Division

• Environmental Risk Identification and Evaluation
• Environmental Management Improvement Plans

In addition to this technical range, ITSEMAP offers solutions in the Training and Computer Science
fields within the scope of Safety and the Environment.

The objectivity and impartiality in all of ITSEMAP’s actions are basic action premises. Our greatest
asset is the team of human resources that constitutes our organization.

ITSEMAP’s scope of action is global, for which it has several international affiliate companies.

enero 2007 RE

BROCHURE OF TECHNICAL SERVICES INDEX

INFORMATION SPREADING
Basic Safety and Environment guides

CONSULTING ENGINEERING. RISK MANAGEMENT
Property Safety
Regulatory compliance reports
Fire safety advice reports + Theft annex
Reports on fire safety and evacuation conditions in high-rise buildings (HRBs)
Risk inspection, analysis and assessment for damage underwriting-profit loss, civil and engineering liability
Construction work supervision and tracking (CAR-ALOP)
Asset evaluation for insurace purposes
Electrical risk analysis by thermography
Full audit of the electrical installation
Technical assistance for the adequacy and implementation of safety improvements in electrical installations
Functional machinery safety analysis based on predictive maintenance technologies
General audit of fire protection installations
Fp installation maintenance management system audit. Maintenance program
Fire protection installation acceptance tests
Project and project management

Self-protection
Emergency plan preparation
Emergency plan updating
Emergency plan audit
Emergency plan establishment

Environment and Industrial Safety
Comprehensive inspection
Environment – industrial safety
Annual safety adviser service for the transportation of hazardous products
Preliminary ground pollution situation report
Execution of the integrated environmental authorization
Inspection of the waste management facilities and operations
Industrial safety service
Contingency plan service

STAFF TRAINING
Theoretical and practical training courses for emergency intervention personnel
Preliminary specific risk analysis workshop and theoretical-practical course to train intervention personnel
Theoretical and practical training courses for emergency intervention personnel
Theoretical courses and advisory workshops

enero 2007 RE

BROCHURE OF TECHNICAL SERVICES INDEX SOFTWARE PACKAGES Irmap© computer system (for tablet pc and multilanguage) Rimax© computer system (multilanguage) Orion© computer system Emergex network© computer system Dimap© computer system Gesmap© computer system Riskmap© computer system Tunnel fire simulation system© enero 2007 RE .

Management of Safety in Construction and Assembly Works .Safety in General Installations .Basic Guide for Safety in Wood Workshops .Boilers .Basic Smoke Exhaust Guide . enero 2007 RE .Toxic Substances .Basic Guide for Safety of Carriage of Dangerous Goods .Storage of Goods .Verification Self-Test .Cogeneration .Compartmentalization .Processing Centres . and Causes for Rupture or Wear .Control of the Risk of Fire in Logistics Warehouses .Reservoirs and Tanks: Types.Basic Water Spray Guide .Establishment and Maintenance of Emergency Plans .Safety in Data Processing Centres . dated November 8th) .Basic Guide for Safety in Textile Mills .Basic Guide for Safety in Plastics Industries .Basic FP Installation Maintenance Guide: .Welding .Fixed Lightning Rod Installations .Order and Cleaning .Insulations .Storage and Handling of Flammables . Maintenance. 44 Basic Safety Guides and 5 Basic Environment Guides have been published since its creation.Basic Guide for Safety in Meat Industries . INFORMATION SPREADING BASIC SAFETY AND ENVIRONMENT GUIDES 1. SOME TITLES PUBLISHED – SAFETY AND ENVIRONMENT GUIDES .Basic Guide for Safety in Vehicle Repair Shops .Dust Explosions: Prevention and Explosion .Safety in Work Equipment (R. Safety Conditions .D.Storage and Handling of Gases .The Pertinence of a Safety Management System in Hospital Centres .Suction of Solid Wastes in Powder Form .Special Electric Installations in Environments with Risk of Fire and Explosion .2002 Low Voltage Electronic Rules and Regulations.Safety in Painting Operations .Good Environmental Practices Guide for the Wood Workshop Sector .Grounding . 1215/1997) .Cold Storage Facilities .Occupational Risk Prevention Act (Act 31/1995.Corrosion .Good Environmental Practices Guide in the Anodized Material Sector .Good Environmental Practices Guide for the Vehicle Repair Shop Sector .Electricity and Safety .Good Environmental Practices Guide for the Ceramics Sector .Safety in Facilities with Insulation Panels . General Description of the Service A massive service for the technical dissemination of good practices on Safety and the Environment for the internal training of the insured client’s staff.Maintenance of Fire Protection installations .

Guide for Minimizing the Environmental Risk in Greenhouses. Minimization of the Environmental Risk in Slaughterhouses 4. maintenance.Good Environmental Practices Guide for Cement Factories . This service complements or replaces. Integrated Pollution Prevention and Control. In general.Guide for Minimizing the Environmental Risk for Biowaste Managers. occupational risk prevention and risk management departments. Sectoral Fire Safety Manuals: .Basic Guide for Safety in Teaching Institutions .Exposition of good practices with respect to the problems of the study .National regulatory reference . other customized services that are provided to the clients.Manual for Safety in Print and Graphic Arts Works. .Associated precautions and liabilities . .Basic Guide for Safety in Artistic-Historic Buildings .Guide of Good Practices for the Prevention of Legionnaires’ Disease in Public Meeting Buildings. . Identification of Potential Clients Insured Industrial or Service Companies. Titles scheduled for 2007 Basic Environment Guides: .Personal protections.Updated subject matters of problems of general risks or risks associated with specific activity sectors. as the case may be.Good Environmental Practices Guide for Paint Facilities .Guide of Good Practices in Cutting.Annexes with additional information such as operation protocols 3. Welding and Hot works. .INFORMATION SPREADING . .Synthetic and short-length documents.Insurance application. Minimization of the Environmental Risk in the Fertilizer Industry 3.Guide for Minimizing the Environmental Risk for Hazardous Waste Managers (Transference Stations). Basic Civil Liability Guides: . Directive 96/61/CE and Bill 2.Manual for Safety in Vehicle Repair Shops. enero 2007 RE . . Minimization of the Environmental Risk in the Textile Industry 2.Good Environmental Practices Guide for RSU Dumps 1. Main Features of the Guides .Safety Handbook in Metal Shops. Each guide includes the following contents: . 4. . .Guide for Minimizing the Environmental Risk of Recycling End-of-Life Vehicles (ELV). .A compilation of the whole collection of titles is carried out in CD format every two years.Good Environmental Practices Guide for Sugar Refineries . the staff of their safety. Minimization of the Environmental Risk in the Manufacture of Paper Pulp 5. .Introduction and description of the problems to be studied and of the main associated dangers . if any .Manual for Safety in Joiners’ Workshops.

by means of verifications and diagnostics (facilities. which must be at the technician’s disposal for its analysis. General Description of the Service The purpose of preparing the regulatory compliance report is to identify those situations that violate both mandatory and. etc. design parameters.CONSULTING ENGINEERING. 2.). reference regulatory requirements. The regulatory analysis may also be performed at the project level. processes. specified below. Methodology The regulatory analysis will be carried out on the basis of the supplied documentary information. with regard to the activity carried out. as the case may be. The scope of this service is the following: · Fire Safety (Active/Passive Systems) · Industrial Safety · Occupational Risk Prevention · Carriage of Dangerous Goods · The Environment The specific regulations that apply in each case will be taken as the reference regulations for the analysis of the conditions. preferably before the visit: · · enero 2007 RE . RISK MANAGEMENT (PROPERTY SAFETY) REGULATORY COMPLIANCE REPORTS 1.

The Audit Report. and it will be required that it is accompanied by a technician who knows the facilities to be audited (the visit may carry on for one or several days according to the complexity of the facilities. will be prepared with the data reflected in the previous documentation and the data obtained during the verification visit. Identification of Potential Clients Insured industrial or service companies with relevant associated risks of own damage or damage to third parties. 4.DWG format for AUTOCAD. Generally the person responsible for maintenance of the facilities is usually the appropriate person. and the adequacy recommendations that must be made in order to correct the detected deficiencies. which will include the analysis of the condition the facilities are in. In the case that the report is not exclusively carried out on the project. A copy of the selected portions will be requested. a paper copy will be required for field work. In case of the drawings being available as computer files(1). Potential clients in the activity startup phase prior to the concession of administrative licenses or captive clients in the phase of expansion of their facilities. and a disk copy in *. preferably that which already has the means and facilities. or otherwise in *. a verification visit will also be made by technical staff from ITSEMAP. where the inadequacy of its facilities to the regulations may have a significant impact on the warranty and reliability level of the protection installations. CONSULTING ENGINEERING. (1) In case of having the information in CAD format. A photographic report is included.DXF format. enero 2007 RE . 2006 version or earlier. in relation with the specific regulations. · Access to the project and project documentation. RISK MANAGEMENT (PROPERTY SAFETY) · Updated scale drawings of the facilities/buildings object of the audit. both personal injuries and property damage. Companies required by the administration to adapt their facilities to the regulations. and in some cases the accredited maintenance company shall be present. so it is convenient to have anticipated this situation). a copy thereof will be provided.

the following may be studied: · Projects for FP installations that have been presented to them. becoming a very interesting help tool for the company’s risk management policy. · Evacuation and internal order: it provides a measure of the protection coming from the human factor. General Description of the Service The fire safety advice service analyzes the set of measures that appear in the General Action Plan for the Reduction of Fire Risks laid out by MAPFRE Empresas. etc. the report means an excellent opportunity to inspect the risk again and thus obtain a second opinion on it. RISK MANAGEMENT (PROPERTY SAFETY) FIRE SAFETY ADVICE REPORTS + THEFT ANNEX 1. to confirm the appropriate handling thereof. · Specific issues unknown to the client. Said measures fall in four broad groups. As for the usefulness of the report for the insurance company. it gives the client the opportunity to express any questions in connection with its safety. · Fire protection installations: active protection. The report classifies the improvements by priority.CONSULTING ENGINEERING. which are shown below: · Installations and processes: their study allows the detection of potential ignition sources. the company may gradually reduce the risk of fire regarding both the probability and the impact. which may lead to subsequent greater advice. existence of sandwich panels. · Constructive measures: passive protection. On the other hand. enero 2007 RE . For example. detected risks to the workers. We will carry out a first assessment of the matter. By simultaneously acting on each one of these broad groups. of a very diverse nature: use of highly-oxidizing salts. given that the contents of the report are so broad.

systems and devices is envisaged as an added service to the Fire Safety Advice Report. emergency plans. Said information may already exist in the insurance company’s dossier or it shall be requested from the company. allows to rigorously analyze topics as disparate as: adequacy of the FP systems. in many cases by means of organizational improvements or through small investments. the project for FP installations. RISK MANAGEMENT (PROPERTY SAFETY) 2. as well as the recommendations in this regard derived from the analysis. The quality of the final report strongly depends on the client understanding that this type of visits are not inspections related to the underwriting. enero 2007 RE . etc. emergency plans. or vulnerability of the company to loss of profits. Methodology In order to obtain the greatest possible added value in this type of works it is essential to have a great amount of information before the visit (scale drawings. 4. complemented with the visit to the facilities and an exhaustive interview with the client. rather actions included in the continuous improvement promoted by the risk management. any insured company may count on the opinion of a risk analysis expert. The report can have as many annexes as deemed appropriate in order to help the client have a better knowledge of its risk. Identification of Potential Clients With this service. Annex: Intrusion and Theft An assessment of the safety conditions of the risk with regard to the anti-intrusion and -theft conditions.CONSULTING ENGINEERING. The office work. capable of improving its security. 3.). loss estimate (PML).

floor and building exits.CONSULTING ENGINEERING. General Description of the Service In the report on the fire safety and evacuation conditions in high-rise buildings (HRBs) the condition of this type of buildings is analyzed from the standpoint of their peculiarity. the required adequacy and improvement measures allowing the reduction of the existing risk. if necessary. · Evacuation calculations in accordance with current regulations (minimum staircase width. The following aspects are analyzed: · Constructive measures: passive protection. · Evacuation and internal organization: it provides a measure of the protection coming from the human factor. · Execution of evacuation drills. · Technical installations: their study allows the detection of potential ignition sources. · Preparation of emergency plans. · Compartmentalization adequacy projects. enero 2007 RE . the person responsible for the building’s safety has enough facts to implement.). with the provided information. · Fire protection installations: active protection. RISK MANAGEMENT (PROPERTY SAFETY) REPORTS ON FIRE SAFETY AND EVACUATION CONDITIONS IN HIGH-RISE BUILDINGS (HRBs) 1. resulting in the request of other types of consulting-engineering services such as: · Projects of FP installations. The report includes the global improvement recommendations that are derived from the building’s analysis such that. the report means an excellent opportunity to inspect the risk again and thus obtain a second opinion on it. As for the usefulness of the report for the insurance company. Subsequent improvement actions may be derived from the conclusions of the report. with special attention to the protection of their occupants in a fire situation. etc.

The report can have as many annexes as deemed appropriate in order to help the client have a better knowledge of its risk. enero 2007 RE . etc. Identification of Potential Clients The heightened awareness in recent times related to great catastrophes in which very large buildings have played a major role makes this type of services a marketing tool of the highest order with the clients and managers of these buildings. any insured company may count on the opinion of a risk analysis expert.CONSULTING ENGINEERING.). With this service. 3. in many cases by means of organizational improvements or in some cases through small investments. Methodology In order to obtain the greatest possible added value in this type of works it is essential to have a great amount of information before the visit (scale drawings. RISK MANAGEMENT (PROPERTY SAFETY) 2. the project for FP installations. capable of improving its security. emergency plans.

ANALYSIS AND ASSESSMENT FOR DAMAGE UNDERWRITING-PROFIT LOSS. as well as that responsible for production. Field Work The collection of data will be carried out by technical staff from ITSEMAP and it will be required that they are accompanied by a technician who knows the facilities to be inspected (the visit may take from half a day to all day long according to the complexity of the facilities. so it is convenient to have anticipated this situation). Generally. the estimate of the consequences in economic terms and even the prioritized improvement proposals which is advisable to recommend to the clients: ü To provide insurance covers with adequate quality levels. CIVIL AND ENGINEERING LIABILITY 1. control-reduction. ü To successfully deal with the following steps of an appropriate Risk Management (risk elimination. retention.. providing technical support to their contracting organs by means of a detailed identification of the scope of the existing risks. 2. And with coverages tailored to the client. ü To maximize the capacity of the companies. enero 2007 RE . financing and insurance transference). the person responsible for maintenance. of the facilities is usually the most appropriate person during this phase to provide an appropriate knowledge of the risk. RISK MANAGEMENT (PROPERTY SAFETY) RISK INSPECTION. General Description of the Service This service is mainly aimed at Insurance and Reinsurance Companies. Several report typologies are laid out according to the type of insurance to be contracted: · Damage and Profit Loss Insurance · Civil Liability Insurance · Engineering Insurance Which allow the acquisition of knowledge of the features of the existing safety means.CONSULTING ENGINEERING.

A photographic report will be carried out by express authorization request to the inspected property. such as documents relating to Occupational Risk Prevention. those determined by the insurance company. technical means of protection (active p r o t e c t i o n ) . Report Contents Damage and Profit Loss ü Description of constructive aspects (passive protection). ü Calculation of the PML and VME according to ICEA calculation criteria or. p r o c e s s r i s k s . m a i n t e n a n c e o p e r a t i o n s . etc. ü Quantitative risk assessment. with large insured amounts and a need for placing the excess capitals under contract in a Facultative Reinsurance. enero 2007 RE . Methodology Process drawings and diagrams must be provided besides the other technical documentation on Safety. s ta ff t r a i n i n g . e t c . ü Prioritized basic proposal of corrective measures Civil or Engineering Liability ü Description of process risks ü Prioritized basic proposal of preventive measures 3. where the basic premises thereof are technical rigor and objectivity. as the case may be. Potential Clients The intended recipients of this service are the Technical Departments (subscription) of the insurance companies so as to facilitate the contracting of risks from complex activities. electrical tests and certifications. MESERI method.CONSULTING ENGINEERING. maintenance programmes. RISK MANAGEMENT (PROPERTY SAFETY) 2. Those companies that decide to apply the Risk Management methodology to the management of their company and do not have their own technical resources for its implementation are also the targets of this service. Such that the issued reports provide an additional analysis element.

according to the conditions of the policy. This reference document will be the one that the Insurance company. · The General Safety Conditions of the construction work in its different phases appreciated during the inspection visits. having enough room to maneuver in the corrective action decision-making. Methodology Each of the visits to the construction site envisages the following tasks: · Meeting with the project management in order to discuss general aspects and know first-hand its impressions about the general development of the work. the decisions adopted. enero 2007 RE . General Description of the Service The object of this service it to have permanent knowledge of the actual situation of the execution conditions of the construction work by paying special attention to: · The degree of compliance with the Work Chronogram set up in the Project. · Carrying out a digital photographic report of the most relevant aspects that have been seen. the modifications to the initial planning. 2. has included as an integral part thereof.CONSULTING ENGINEERING. etc. the problems that have arisen. RISK MANAGEMENT (PROPERTY SAFETY) CONSTRUCTION WORK SUPERVISION AND TRACKING (CAR-ALOP) 1. Thus it is possible to act in long-term construction works in a preventive manner. · Checking the state of representative or singular points in situ.

enero 2007 RE .CONSULTING ENGINEERING. Identification of Potential Clients Long-term construction works in which a permanent tracking of possible delays affecting the ALOP coverage (Advance Loss of Profits) must be carried out. 3. it being advisable at least once quarterly. RISK MANAGEMENT (PROPERTY SAFETY) The periodicity of the visits depends on the length of the work.

· The differentiation of the service with regard to other insurance companies: . 2.Company mergers.Client involvement . enero 2007 RE . the client may furthermore obtain a series of added values: · The use of the report for other. . · The possibility of fixing “agreed values” under the particular conditions. . such as: . .Legal and judicial costs. .CONSULTING ENGINEERING. and as a result of this study.Initial public offerings. · The possibility of reducing the costs in case of an accident: . .Adjuster’s fees.Sale of assets.Winning over the client From the analysis of the insurable assets.Financial operations. a series of benefits will be obtained: · The elimination of the underinsurance/overinsurance issue. General Description of the Service The main purpose for preparing the Asset Valuation Report is to determine the value of the insurable assets. non-insurance purposes. · Actual value (usually applied to the contents). Methodology According to the conditions and types of values set up and accepted by the parties in the insurance contract.Audits .Control of assets. a dual methodology may be used to draft the report: · Value as new (usually applied to the buildings). RISK MANAGEMENT (PROPERTY SAFETY) ASSET VALUATION FOR INSURACE PURPOSES 1.Integral service . etc.

A copy of the selected chapters will be provided. · A flowchart of the productive process in case the assessment envisages the analysis of the machinery and installations. The aforementioned report will have the following structure: · Exposition of the assessment methodology. · Inventory of assessed assets. etc. 5. makes. RISK MANAGEMENT (PROPERTY SAFETY) 3.DWG format for AUTOCAD. the person responsible for maintenance of the facilities is usually the most appropriate person to take part in this phase of the work. The documentation about the selected facilities will be provided. the Asset Evaluation Report. performances. A copy thereof will be provided. enero 2007 RE .DXF format. 4.). if necessary. The documentation that the technician must have at its disposal prior to the visit and inspection of the facilities will be the following: · Updated scale drawings of the risk situations. and it will be required that it is accompanied by a technician who knows the facilities subject to study (the visit may carry on for one or several days according to the complexity of the facilities. regarding the execution of constructions and civil works. so is convenient to previously set up an schedule of actions with the sole purpose of optimizing the times of the human resources assigned to such end). will be drafted. a copy thereof will be provided. 2006 version or earlier. · Value certificate. preferably that which already has the means and facilities. a paper copy will be required for field work. CONSULTING ENGINEERING. Report Preparation With the collected information. · Accounting lists and invoice inquiry. In case of the drawings being available as computer files(2). models. Generally. and a disk copy in *. which will include the analysis of each risk situation. Identification of Potential Clients All types of insured industrial or service companies with own damage risks. · An inventory of the assets and all documentation relative thereto (technical features. · Access to the initial project and to the projects of the modifications/extensions. if any. (2) In case of having the information in CAD format. or otherwise in *. Field Work The collection of data will be carried out by technical staff from ITSEMAP. · Graphic and photographic documentation.

this technique is very useful to detect. even months in advance. Since in the majority of cases electrical failures are preceded by the increase of temperature at the weakest point of the installation. locating phase imbalances keeping processing centres far off their optimum operation. General Description of the Service Thermography is a technique that allows to measure. couplings.CONSULTING ENGINEERING. etc. In order to make the best use of a thermographic analysis. It is likewise advisable during the commissioning of the activity for the first time (quality of the electrical installation). Thermography is not only applicable to electrical installations (in the broadest sense of the expression. boilers. such as: gear reducers. RISK MANAGEMENT (PROPERTY SAFETY) ELECTRICAL RISK ANALYSIS BY THERMOGRAPHY 1. it must be performed in a time of normal electricity demand of the installation (at full production and never lower than 10% of the maximum load) and repeated annually to check that the implemented corrections have had the intended effect. such as for example when detecting insulation flaws in cold rooms. furnaces. mechanical clutches. from the processing plant or production equipment to the receiving element). by using a camera sensitive to the range of values of the electromagnetic spectrum corresponding to the infrared. the surface temperature of different elements. inadequate aspects that may lead to a fault with a process shutdown or a fire at worst. but to any other heat generating member and therefore any potential fire source. bearings. enero 2007 RE . etc. brakes. t may also mean savings in process costs.

· Grade 2: temperature differences between 6ºC-30ºC. rotary equipment or any other devices that carry an electrical load. It is particularly recommended for companies that involve a special risk. 3. RISK MANAGEMENT (PROPERTY SAFETY) 2. explosive atmospheres. connections. The recommendation will vary between correcting as soon as possible or repairing whenever it is possible. cables. Methodology The systematics used in the thermographic analysis consists of: · An inspection of the physical. · Grade 3: temperature gradient lower than 5ºC. a summary chart of the detected deficiencies. due either to the process (high fire load. It is usually associated with temperature differences greater than 30ºC (3) . · A desk research for interpreting the data provided by the thermography and. CONSULTING ENGINEERING. so they may be a tremendous help in winning over clients and boosting the image of the insurance company. removing all necessary covers before the inspection and analyzing in each case the switches. In order to simplify the processing of the information contained in the thermographic study. etc. enero 2007 RE . Does not require the adoption of measures. sorted according to the following criteria. writing a brief technical report indicating: ü Exact location of the problem: location of the “hot spot”. but the MAPFRE system is the first one to provide it at no charge to its clients. Identification of Potential Clients This service is beginning to be offered by consulting companies worldwide. but may indicate deficiencies and hence must be indicated in the report so that they are subject to observation by the company’s maintenance team. the selection of said normal temperature being left at the discretion of the technician performing the thermography. ü Potential causes for the temperature increase. The obtained results are very useful and the technique is very novel. electrical and mechanical conditions of the element. ü Temperature difference between the hot spot and the reference area at the normal temperature. (3) The temperature difference is set with regard to the temperature that is considered the normal operating temperature in the studied element. mechanisms. is shown before it: · Grade 1: situations entailing a SERIOUS DEFICIENCY and that therefore must be IMMEDIATELY corrected. disruptors. together with the information gathered during the visual inspection.) or to the building material (flammable web sandwich panel).

The scope of the verification by examination and tests carried out on the low-voltage electrical installations is indicated below: Verification by examination · Compliance of the installation with the single-line drawing (in case it exists and closely mirrors reality).). · Tests . · Verification by examination .With measuring instruments. The scope of the Thermographic Report is described in detail in the corresponding file. complementing the thermographic report. for controlling and minimizing this type of risk. General Description of the Service Taking into consideration that the electrical installation is one of the most frequent ignition sources in the development of fire accidents. · Appropriate dimensioning of the protections against short circuits. they mainly focus on the protections put into practice against direct contacts and indirect contacts. · Analysis of the electricity supply quality. etc.CONSULTING ENGINEERING. As for the visual inspection and analysis. RISK MANAGEMENT (PROPERTY SAFETY) FULL AUDIT OF THE ELECTRICAL INSTALLATION 1. this service means one more step. · Conformity of the components to the ambient conditions (humidity. dust. The full audit of the electrical installation comprises the following aspects: · Thermographic report. · Appropriate rated conductor voltage. · Conformity of the regulatory prescriptions regarding conductor sectioning. enero 2007 RE . · Appropriate use and protection mode of the conductors.Visual inspection and analysis of the main and secondary boards. · Efficiency of the protections against electrical contacts (direct or indirect). · Appropriate dimensioning of the protections against overloads. presence of water.

Recommended actions with causes. it is much more recommendable in those that have a greater electricity consumption given their activity or in those in which a significant machinery expansion has been carried out in view of the possibility that the redimensioning of the electrical installation has not been performed correctly. 3. etc. Visual inspection – to determine execution flaws existing therein. 3. · Trip current of differentials (that may trip). · Accessibility of the ground connections (boxes.). 2.CONSULTING ENGINEERING. · Appropriate dimensioning (no smaller than the allowed maximum) of the diffusers and ground and protection conductors. Test · Voltage and frequency. · Trip time of differentials (that may trip). enero 2007 RE . giving priority to those tests that must protect people. greater even than short circuits. · Suitability of the connections. nevertheless. locations and solutions of the flaws found in the installation. · Line or ground loop impedance. RISK MANAGEMENT (PROPERTY SAFETY) · Minimum section of the conductors in conformity to the regulations (section calculation is not carried out). as the prolonged overheating of these lines is the main cause of fires of electrical origin. tubes. in order mainly to analyze the appropriate protection of all lines by means of their corresponding magnetothermal protections. · Connections to the ground connection of the grounds that may be directly observed. · Appropriate physical dimensions of the pipes (gutters. · Appropriate use of conductor colors. which ensure that more intensity than the maximum acceptable of the conductor cannot pass through each section. · Ground resistor (if possible connect the auxiliary rods).). · Short circuit currents/expected fault current. The procedure to be followed is the following: 1. conduits. Identification of Potential Clients All companies are potential users of this service as electricity is used in all of them. etc. Tests – the indicated tests will be performed taking into account that some of them must be carried out without voltage.

enero 2007 RE . this service means the first step in controlling the electrical hazard. · Input voltage measurement. · Verification of the key design aspects. · Random load tap sampling. preventing future risks. General Description of the Service Considering that the electrical installation represents one of the most usual ignition sources in the development of fire accidents. · Verification of the adjustment of the executed part to the project. The technical assistance service for the adequacy and implementation of safety improvements in electrical installations comprises the following aspects: Electric Project Analysis: · Verification of the applied regulations and the adjustment of the project to the latter (electrical calculations are not checked). Acceptance Tests: · Visual inspection. · Ground connection measurement. RISK MANAGEMENT (PROPERTY SAFETY) TECHNICAL ASSISTANCE FOR THE ADEQUACY AND IMPLEMENTATION OF SAFETY IMPROVEMENTS IN ELECTRICAL INSTALLATIONS 1. given that it treats the problem from the moment of its assembly and installation.CONSULTING ENGINEERING.

RISK MANAGEMENT (PROPERTY SAFETY) Example of actual flaws observed in installations: Individual protections must be placed for each lighting circuit. There are lines unprotected against overloads. 2. thus preventing that several circuits derive from the same protection and may cause an inappropriate clamping. 2. causing contact flaws.CONSULTING ENGINEERING. analysis and approval report. Installation visit and acceptance test. 3. Methodology 1. as they derive from magnetothermal protections with amperage greater than the maximum intensity acceptable in the lines. Identification of Potential Clients All newly established companies or those existing companies being refurbished in which the electrical installation is remodeled. Acceptance of the definitive Project. enero 2007 RE .

· Preparing internal operation forms or purchasing new equipment. etc. General Description of the Service Predictive maintenance is essentially based on detecting a failure before it occurs in order to have enough time to correct it without damaging the service or stopping production. vibration phase analysis and other complementary techniques (oil analysis. diagnostic tools and non-destructive devices and test such as: Vibration Analysis: By means of which the mechanical and electric issues most common in rotary machines are detected before they fail by using spectral analysis. · Makes the analysis of faults easier. RISK MANAGEMENT (PROPERTY SAFETY) FUNCTIONAL MACHINERY SAFETY ANALYSIS BASED ON PREDICTIVE MAINTENANCE TECHNOLOGIES 1. · Allows to follow the evolution of a flaw in time. shock pulse analysis). production system. · Decision making on shutting down a row of machines at critical moments. · Optimizes maintenance staff management. For that purpose. enero 2007 RE . These controls may be carried out periodically or continuously according to the types of equipment. · Allows knowing the history of actions in order for it to be used in predictive maintenance. Predictive Maintenance Advantages: · Reduces the accident rate. · Reduces shutdown times. etc.CONSULTING ENGINEERING.

· On-line control of big machinery. · Information workshops on predictive maintenance. behind walls. The obtained results are very useful and the technique is very novel. each situation must be specifically analyzed by the technician in order to determine the methodology and technique to be applied in each case. underground. but the MAPFRE system is the first one to provide it at no charge to its clients. etc. RISK MANAGEMENT (PROPERTY SAFETY) Ultrasound Inspection: The ultrasound analysis technique allows the detection of failures not observable with vibration analysis or thermographies. heat exchangers. boilers. 2. · Advice for underwriting the machinery breakdown insurance in expensive equipment. It is particularly advisable in companies that have machinery of high precision and economic and strategic value. 3. Other services: · Establishment of predictive maintenance plans. Methodology Given the great variety and typology of machinery.CONSULTING ENGINEERING. so they may be a tremendous help in winning over clients and boosting the image of the insurance company. Identification of Potential Clients This service is beginning to be offered by consulting companies worldwide. The technique allows the detection of leaks in compressed air systems. enero 2007 RE . · Practical classes for clients.

· Fire hose cabinet systems. · Dust extinguishing systems. · Outer pillar hydrant systems. · Gaseous agent extinguishing systems. · Firefighting water supply systems. · Low expansion foam extinguishing systems. to check their appropriate operational and efficiency state by carrying out functional tests on the equipment that allows it. · Water spray extinguishing systems. enero 2007 RE . world-renowned standard criteria such as NFPA and Factory Mutual will be followed. The following FP installations are part of the scope of application of this service: · Automatic fire detection systems. the necessary recommendations for the adequacy and expansion of the required systems. RISK MANAGEMENT (PROPERTY SAFETY) GENERAL AUDIT OF FIRE PROTECTION INSTALLATIONS 1.CONSULTING ENGINEERING. The analysis and verification of the state of the available fire protection installations provide a clear image of the current state of the risk in order to establish. and on the other hand. General Description of the Service The purposes of the execution of the Fire Protection (FP) Installation Audit are the following: on the one hand. · Dry hydrant systems. In those aspects where national regulations do not completely define the requirements. to analyze whether the design. as a final conclusion. · Manual fire alarm systems. · Automatic water sprinkler extinguishing systems. · Fire extinguishers. execution and maintenance conditions of the facilities are in accordance with the regulations that regulate them. or for those specific systems that are not regulated by a national rule.

With indication of the surface areas intended for each production process or storage. for example the use of stairs or the presence of operators to operate equipment.). Industries or warehouses of high concentration value and in particular premises with great influx of people where the effectiveness of the Fire Protection Systems must be ensured. Methodology The collection of data will be carried out by technical staff from ITSEMAP and it will be required that they are accompanied by a technician who knows the facilities to be audited (the visit may take all day long according to the complexity of the facilities. (4) In case of having the information in CAD format. Furthermore. where it is necessary to discharge great quantities of water). A copy of the selected portions will be requested.g. or otherwise in *. etc. for example hotels. shopping malls. this documentation must be at the auditor’s disposal no later than the day of the visit. certificates. In case of the drawings being available as computer files(1). the report will be accompanied by a photographic report in order to make its reading easier. 3. as well as the typology. a paper copy will be required for field work. The analysis of the state of the installations will be performed on the basis of the data obtained from the tests and visual inspection. · Updated scale drawings of the facilities object of the audit. flow rate measurement tests. etc. during some of the tests interference in the normal course of the activities may occur (e. the characterization of the risk and installation needs in application of the Safety Rules and Regulations in industrial establishments and finally the PRIORIZED improvement recommendations that must be carried out to correct the detected flaws. high-rise buildings. preferably that which already has the means and facilities. the results of the tests carried out. and a disk copy in *. Generally. the person responsible for maintenance of the facilities is usually the appropriate person (or the accredited maintenance company). hospitals. both personal injuries and property damage.DWG format for AUTOCAD. 2006 version or earlier. in order to characterize the risk it will be indispensable to have the documentary information which is specified between. amounts and heights thereof. so is convenient to have anticipated this situation). RISK MANAGEMENT SEGURIDAD PATRIMONIAL (PROPERTY SAFETY) 2. will be drafted using the collected information. The Audit Report. CONSULTING ENGINEERING. · In order to carry out certain tests additional material and human resources may be necessary. enero 2007 RE . a copy thereof will be provided.DXF format. Identification of Potential Clients Insured industrial or service companies with relevant associated risks of own damage or damage to third parties. · Access to the project and documentation relating to the installation of the equipment (technical features. The following considerations must be anticipated in order to perform the tests: · Testing on equipment and installations will always be performed with the client’s express consent. which will include the analysis of the state which the fire protection installations are in.

MAINTENANCE PROGRAM 1. Among the points to be analyzed are: · Documentation management. Maintenance book. · Review of the maintenance contract and approval of the accredited maintenance company. a meeting with the heads of the company will be held where all necessary documentary information will be gathered. the latter includes: · Valid maintenance contract. enero 2007 RE . 2. · General state of the installations with the identification of the symptoms of the lack of maintenance. General Description of the Service The appropriate maintenance of the fire protection installations turns out to be one of the one of the unresolved matters in fire risk management. · Accredited FP installation maintenance company certificate.CONSULTING ENGINEERING. Both the identification of the deficiencies of the instituted maintenance system and the support to the persons responsible during the introduction of a program suitable for the characteristics of their facilities are the aims of the proposed audit. · Frequency of maintenance operations. Methodology The work takes place in two clearly differentiated spheres: visit to the facilities for symptom detection and desk work to analyze the documents provided. · Integration of the specific maintenance program of the FP installations in the industry’s general program. · Records of the maintenance work carried out. RISK MANAGEMENT (PROPERTY SAFETY) FP INSTALLATION MAINTENANCE MANAGEMENT SYSTEM AUDIT. · Analysis of maintenance operations. installation reports. Prior to the visit of the facilities. etc. · Technical documentation of the fire protection installations. · General maintenance plan. · Inventory of existing fire protection installations.

with special attention given to the client’s own characteristics: type of existing facilities. shopping malls. in which the potential flaws in the installation maintenance management will be stated. The Audit Report. The main purpose of the report is to lay out the improvement actions or recommendations for the appropriate FP installation maintenance management. with the inclusion of inventory files. general maintenance plan. state thereof. RISK MANAGEMENT SEGURIDAD PATRIMONIAL (PROPERTY SAFETY) Afterwards.CONSULTING ENGINEERING. All this with a clear practical nature. for example hotels. The person responsible for maintenance of the facilities is usually the appropriate person. both personal injuries and property damage. a data collection visit will be carried out by ITSEMAP’s technician. Identification of Potential Clients Insured industrial or service companies with relevant associated risks of own damage or damage to third parties. etc. enero 2007 RE . maintenance work for each installation and its periodicity. so is convenient to have anticipated this situation). although the presence of any representative of the accredited maintenance company would be advisable. 3. in which it will be required that he is accompanied by a technician who knows the facilities to be audited (the visit may take all day long according to the complexity of the facilities. high-rise buildings. hospitals. Industries or warehouses of high concentration value and in particular premises with great influx of people where the effectiveness of the Fire Protection Systems must be ensured. will be drafted with the information collected. production systems.

With the present service it will be confirmed that in the execution of the planned facilities the regulations applicable to each type of system have been followed and that the operation thereof is that planned in both the project defining them and the rules and regulations according to which they have been designed. · Fire extinguishers. which is not always performed with the necessary strictness. · Manual fire alarm systems. · Gaseous agent extinguishing systems. is essential to ensure the correct operation of the systems in the future. The following are among the fire protection installations which can be subject to acceptance tests: · Automatic fire detection systems. a construction work is deemed finished when the systems are handed over to the promoter in their operating conditions. · Automatic water sprinkler extinguishing systems. · Dry hydrant systems. General Description of the Service In the fire protection installation execution process. · Dust extinguishing systems. This act. RISK MANAGEMENT (PROPERTY SAFETY) FIRE PROTECTION INSTALLATION ACCEPTANCE TESTS 1. · Water spray extinguishing systems. · Firefighting water supply systems. · Outer pillar hydrant systems. · Fire hose cabinet systems.CONSULTING ENGINEERING. enero 2007 RE . · Low expansion foam extinguishing systems.

It will be verified that this documentation is appropriate and reflects the executed facilities. for which it will be required that he is accompanied by a technician of the company that knows the facilities to be audited (the visit may take all day according to the complexity of the facilities. Identification of Potential Clients Insured industrial or service companies with relevant associated risks of own damages or damages to third parties. · In order to carry out certain tests additional material and human resources may be necessary. the measures deemed more appropriate for their correction will be proposed. Potential clients in the activity startup phase prior to the concession of administrative licenses or captive clients in the phase of expansion of their facilities. where it is necessary to discharge great quantities of water). Companies required by the administration to adapt their facilities to the rules and regulations. failing that. for example the use of stairs or the presence of operators to operate equipment. With the results from the previous tests. 3. About the deviations that may appear. The installation acceptance test report will thus contain. both personal and material. Visit to the facilities object of the acceptance by ITSEMAP’s technician. RISK MANAGEMENT SEGURIDAD PATRIMONIAL (PROPERTY SAFETY) 2. Methodology The following steps will be followed in order to draft the acceptance test report. the desk work will mainly be based on the design project of the accepted facilities. which will be compared with those expected. for each one of the facilities. Forming part of the required acceptance of the facilities is the handing over to the ownership by the installer of the final dossier of the facilities. flow rate measurement tests. etc must be included. wherein among other things the final construction work drawings. the start parameters which the facilities where designed for. so is essential to have said document or. thereby delivering a verdict about the adequacy of the executed systems. The installing company is considered the appropriate figure to give this support. where the failure of its facilities to comply with the rules and regulations may have a significant impact on the warranty and reliability level of the protection installations. In order to carry out the tests the assistance of the installing company that has executed the construction work is deemed essential. the technical documentation of the installed equipment. the tests performed with the obtained results. so is convenient to have anticipated this situation). during some of the tests interference in the normal course of the activities may occur (e. The following considerations must be anticipated in order to perform the tests: · Testing on equipment and installations will always be performed with the client’s express consent.CONSULTING ENGINEERING.g. enero 2007 RE .

2006 version or earlier. (5) In case of having the information in CAD format. · Design project of the evacuation conditions (evacuation routes and elements dimensioning) required by the rules and regulations binding on each risk typology. · Implementation of the actual fire protection installation execution project (active and passive protections). · Site management of the execution of the work and provisional acceptance tests.DXF format. a paper copy will be required for field work. or otherwise in *.DWG format for AUTOCAD. which must be at the technician’s disposal before the start of the work and the potential visit: · Updated scale drawings of the facilities/buildings object of the project as computer files(5). preferably that which already has the means and facilities. RISK MANAGEMENT (PROPERTY SAFETY) PROJECT AND PROJECT MANAGEMENT 1. General Description of the Service This service may cover several aspects in the final aim of providing buildings and industries with adequately-assembled and -accepted fire protection installations. Below are listed the different installation typologies included in the scope of this service: · Fire detection and alarm · Suction detection · Sprinklers and water spray · Water supply and general network · Automatic gaseous agent extinguishing · Automatic dust extinguishing · Automatic foam extinguishing · Water spray extinguishing · Fire hose cabinet and hydrants · Smoke exhaust · Passive protection (compartmentalization) · Emergency lighting and signaling · Evacuation design 2. enero 2007 RE . and a disk copy in *. Methodology The regulatory analysis will be carried out on the basis of the supplied documentary information specified below. CONSULTING ENGINEERING.

after which the acceptance tests are performed and a “provisional acceptance agreement and report” is subsequently issued. until the final acceptance.CONSULTING ENGINEERING. the authorized maintenance company. and it will be required that it is accompanied by a technician who knows the existing buildings and facilities and provides access to the different areas (the visit may carry on for one or several days according to the complexity of the facilities. 3. the person responsible for maintenance of the facilities is usually the appropriate person and. both due to regulatory compliance and in order to introduce their own safety standards. in some cases. which is made one year later. RISK MANAGEMENT SEGURIDAD PATRIMONIAL (PROPERTY SAFETY) In the case the project to be carried out is about existing industrial buildings or facilities. Identification of Potential Clients Industrial or service companies in need of undertaking the establishment of their fire protection installations. a verification visit will also be made by technical staff from ITSEMAP. Generally. The Project. so is convenient to have anticipated this situation). enero 2007 RE . which will include the following points. will be prepared with the previous documentation and the data obtained during the verification visit: · Specification · Conditions · Budget · Drawings During the site management phase it is preceptive to carry out periodic visits to the construction site until its completion. Companies in which design anomalies have been detected in their FP installations after an audit.

1: EMERGENCY PLAN. b) Having organized and trained people ensuring that emergency control actions are taken in a fast and effective manner. c) Keeping all building occupants informed about how to act in an emergency. according to the potential emergency situations. In order to meet these objectives. Document No. Information necessary for the operationality of the Plan. the Emergency Plan of the industries or buildings will be drafted. the necessary measures as regards firefighting and worker evacuation. enero 2007 RE . the document has three sections. 2: ESTABLISHMENT. Document No. action plans and human teams taking part. as well as reducing the consequences in case of accident. RISK MANAGEMENT (SELF-PROTECTION) EMERGENCY PLAN PREPARATION 1. Document No. as well as the drawings. carrying out drills. designing and training to this end the personnel in charge of putting into practice these measures and periodically checking their proper operation. are of particular significance. 3: ANNEXES. training personnel. It sets out the guidelines for disseminating and establishing the Plan.CONSULTING ENGINEERING. General Description of the Service For an appropriate protection it is necessary that the company adopts. The files with instructions for action for the different emergency and intervention groups. The objectives which are sought by drafting this document may be summarized as: a) Preventing emergency causes. and revising the Plan to update it. In order to comply with the above. It envisages all emergency hypotheses.

of people per shift. Estimated duration: 1 hour. fire hose cabinet. Estimated duration: 1/2 hour. so it is convenient to have anticipated this situation). Police Stations). processes. During the visit. etc. fixed extinguishing means. 3. etc. most likely physical location. List of workstations provided with radio transmitters. of people. most likely location. · Updated maintenance lists of the fire protection means existing in the facility (fire extinguishers. personnel dependent on subcontracting. hydrants. water spray. preferably one with the protection means already. Shift Supervisor. 3.). schedules. enero 2007 RE . · Internal telephone list. Tour of the facilities for data collection. 2. RISK MANAGEMENT (SELF-PROTECTION) 2. Production Manager. fixed extinguishing installations (CO2. Generally.). with indication of locations (plant. the following documentation will be required: · Updated Plant layout drawing(7). · List of hazardous products used. supervisor. shift and schedule. function. offices. indicating their usual location. etc.DWG format for AUTOCAD v. · The company’s organizational chart: General Manager.) and industrial companies of any sort which are subject to the abovementioned legal obligations. etc. identifying the different work shifts by indicating: No. description of the activity. hotels. indicating: Work shifts. CONSULTING ENGINEERING.) where the following is indicated: Type of extinguishing means. fireplugs. Presentation of the service. Potential Clients Public and private buildings (shopping malls. (6) In case of having the information in CAD format. · Description of the activity.2006. List of pagers in case of having them. fire extinguishers (provided they have said location). department. Fire Departments. the Production Manager (when there are processes of certain complexity) or the person responsible for maintenance of the facilities is usually the most appropriate person. and location. a hard copy would be required for field work. and a disk copy in *. No. Work Methodology In order to carry out the service a data collection visit with the following program is suggested: 1. The technician from ITSEMAP who has traveled to the facilities must be accompanied by a technician who knows the facilities and processes (the visit of the facilities may carry on for one or several days according to their complexity. Attendance is recommended for the future persons responsible for establishing the emergency plan (commissioning). main features. etc. Meeting for general data collection with the persons responsible for the risk: organization. with indication of the location of the following fire protection means: hydrants. List of closest emergency telephones (Hospitals. hospitals. etc. maximum quantities and product safety data sheets. · List of subcontracted companies that usually have staff in the field. as well as for the head of the facilities or his delegate.

RISK MANAGEMENT (SELF-PROTECTION) EMERGENCY PLAN UPDATING 1. for which a series of reviews are programmed: · Regular periodic review: 1 year. . This service is applicable to Emergency Plans previously prepared by ITSEMAP.CONSULTING ENGINEERING. General Description of the Service In order to fulfill its function. Modification of the current legislation or the administrative regulations. . Modifications to the configuration of the facilities and their operation. . · Extraordinary review: for one of the following reasons: . the emergency plan must be updated. enero 2007 RE . Flaws observed in the Plan either from doing drills or due to actual emergencies. Establishment of new protection installations.

Methodology In order to carry out the data collection visit the following program is suggested: 1.) and industrial companies of any sort which are subject to the abovementioned legal obligations. function. CONSULTING ENGINEERING. main features. preferably one with the protection means already. Meeting with the persons responsible for the Emergency Plan in order to determine the scope of the review and the changes that have occurred: changes in risk processes and facilities. fire extinguishers (provided they have said location). indicating: Work shifts. (7) In case of having the information in CAD format. · Changes in the hazardous products used: usual location. so it is convenient to have anticipated this situation). with indication of locations (plant. the Production Manager (when there are processes of certain complexity) or the person responsible for maintenance of the facilities is usually the most appropriate person. Potential Clients Public and private buildings (shopping malls. water spray. fixed extinguishing means. Tour of the facilities for data collection. with indication of the location of the following fire protection means: Hydrants. etc. Shift Supervisor. FP means. etc. · Changes in activity: work shifts. Police Stations).2006. most likely physical location. · Updated maintenance lists of the fire protection means existing in the facility (fire extinguishers. of people. and location. 3.DWG format for AUTOCAD v.). etc. · The company’s organizational chart: General Manager. department. The technician from ITSEMAP who has traveled to the facilities must be accompanied by a technician who knows the facilities and processes (the visit of the facilities may carry on for one or several days according to their complexity.). and product safety data sheets. List of workstations provided with radio transmitters. indicating No. etc. offices. of people per shift. · Internal telephone list. etc. fire hose cabinet. hydrants. shift and schedule. fireplugs. RISK MANAGEMENT (SELF-PROTECTION) 2. most likely location. List of closest emergency telephones (Hospitals. Production Manager. No. fixed extinguishing installations (CO2. a hard copy would be required for field work. etc. 2. Generally. Fire Departments. During the visit the following documentation will be required according to the changes that have occurred: · Updated plant layout drawing(8). and a disk copy in *. organization and personnel. maximum quantities.) where the following is indicated: Type of extinguishing means. supervisor. enero 2007 RE . hotels. List of pagers in case of having them. · List of subcontracted companies that usually have staff in the field. Estimated duration: 2 hours. hospitals.

– Emergency plan drawings. procedures of action in emergencies. Self-protection structure 7. Emergency typology. – Emergency plan (last review). etc. Members of the teams 8. Severity levels 6. Risk evaluation 2. etc. Staff training. Human resources 4. Alert and alarm procedures 9. Drills 2. Evacuation procedures 10. Establishment level. Procedures of intervention according to the emergency 11. RISK MANAGEMENT (SELF-PROTECTION) EMERGENCY PLAN AUDIT 1. 12. Technical means of protection 3. Work Methodology The following program is suggested in order to perform the service: Document collection The emergency plan analysis will be carried out on the basis of the supplied documentary information specified below. Graphic information: Drawings 5. An analysis of the organization of the human and material resources available for ensuring the immediate evacuation and intervention in case of an emergency situation and of the establishment level in the workplace is performed in accordance with the following sections: 1. General Description of the Service This service covers different aspects related to the emergency plans that buildings or industries must have.CONSULTING ENGINEERING. – It must include all documents that are a part thereof. which must be at the technician’s disposal before the start of the work and the potential visit. enero 2007 RE . self-protection structure.

ii. Records of the training carried out. the following documentation will be required: i. etc. enero 2007 RE . Potential Clients Insured industrial or service companies and public and private buildings (shopping malls. a series of improvement recommendations being suggested. Reports of drills carried out. RISK MANAGEMENT (SELF-PROTECTION) Field Work Technical Visit – Meeting with the person responsible for the establishment of the Emergency Plan or person in which he delegates. Programs and attendees. complemented with the visit to the facilities and an interview with the person responsible for its implementation. Estimated duration: 1 hour.) already having an Emergency Plan and needing to find out the degree to compliance with the regulations and the establishment level thereof in the organization. 3. Members of the self-protection teams. – Tour of the facilities accompanied by a technician that knows the facilities and processes. offices. hotels.CONSULTING ENGINEERING. iii. allows the analysis of the compliance with the regulations in this respect as well as its establishment degree. hospitals. Desk Work The desk study of the corresponding documentation of the Emergency Plan. – During the visit.

· Specific theoretical and practical courses for the members of the Self-Protection structure. Presentation of the service before the person responsible for the establishment of the Emergency Plan or person in which he delegates. Designation of the members of the Self-Protection Teams. Estimated duration: 1/2 hours. RISK MANAGEMENT (SELF-PROTECTION) EMERGENCY PLAN ESTABLISHMENT 1. Work Methodology The following program is suggested in order to perform the service: 1. and entails the following actions: · Designation of the members of the Self-Protection Teams. · Emergency Plan Establishment Program · General dissemination courses for all personnel. 2. Preparation of the establishment plan together with the person of the company responsible for the establishment. · Emergency drill. 2. ITSEMAP will advise and collaborate with the heads of the company to determine which persons are the right ones to become part of the different self-protection teams. General Description of the Service The establishment consists of disseminating the Emergency Plan and training the staff for putting it into practice according to the criteria and guidelines laid out therein. 3.CONSULTING ENGINEERING. enero 2007 RE . A profile for each one of the self-protection structure teams will be prepared.

Finally. a report is issued with the final assessment of the conclusions derived from carrying out the Emergency Plan. 3. 5. etc. offices. Emergency Plan Establishment Courses The specific dissemination and training actions necessary for the members of the Action Groups that are defined in the Emergency Plan will be carried out. The combustible and extinguishing materials for the real fire drills will be provided by the client.CONSULTING ENGINEERING. RISK MANAGEMENT (SELF-PROTECTION) 4. Once the corresponding training is given. enero 2007 RE . 6. All courses will take place in the client’s facilities. The following typical training actions are specifically considered: Name Duration Course for the Intervention Team 7 hours Alarm and Evacuation Team Course 3 hours Support Team Course 4 hours Emergency Chief and Intervention Chief Courses 5 hours Course for the Control Centre 3 hours Awareness sessions for the rest of the staff 1. 7.) and industrial companies of any sort. Potential Clients Public and private buildings (shopping malls. Emergency drill. A specific documentation for each of the teams is prepared.5 hours The scope and duration of the different training actions and courses in each of the levels shall be determined at the right moment according to the needs laid out in the Emergency Plan. hospitals. hotels. an emergency drill will be designed and carried out in order to check the operationality of the Emergency Plan and familiarize the teams with the existing evacuation routes and protection means.

Collecting preliminary information thereof. Identification of the most significant risks of the facility. General Description of the Service The essential purpose of this service is to identify all those defaults concerning both the environmental legislation (air. 2. soil. Risk Management Improvement Plan. · Visit of the facility accompanied by technicians responsible for the Environment and Industrial Safety Areas. applied Methodology. Purpose and Scope of the Report. an action plan focused on ensuring compliance with the applicable laws as well as on sensitizing the client about the need to undertake a plan for continuously improving the management of the safety and environmental risks of the facility. waste.) and that legislation relating to the prevention of severe accidents (Seveso Directives I and II). pollution prevention and control. as well as that relating to the different interlocutors involved. On the basis of the identified defaults. This visit will be made throughout a period that may range between 2-6 hours depending on the characteristics of the facility. · Preparation of a draft Inspection Report which will be structured in the following manner: Background.CONSULTING ENGINEERING. · Approval by the client and dispatch of the definitive Preliminary Inspection Report. RISK MANAGEMENT (ENVIRONMENT AND INDUSTRIAL SAFETY) COMPREHENSIVE INSPECTION ENVIRONMENT – INDUSTRIAL SAFETY 1. Work Methodology The following methodological procedure is going to be laid out in order to perform this service: · Organization and planning of the visit to the facility. water. Analysis of the applicable Regulatory Compliance. etc. noise. enero 2007 RE . Conclusions and recommendations.

organic solvent consumption. waste management. One possible list of activities in which this service could be applied would be the following: Combustion facilities.CONSULTING ENGINEERING. agribusiness and cattle industry. metalworking. etc. metal production and processing facilities. fuel storage. enero 2007 RE . carbon industry. RISK MANAGEMENT (ENVIRONMENT AND INDUSTRIAL SAFETY) 3. textile industry. paper and cardboard industries. leather industry. chemical industries. mineral industries. Potential Clients This product is especially intended for all those industrial activities clients of the ceding insurers with the purpose of helping to reduce their environmental and industrial safety risks (severe accident prevention).

To whom?: All companies responsible for hazardous good loading and/or unloading operations (flammable liquids. explosives. · Establishment of functions and responsibilities of the Company. On one hand there are the recipient companies and on the other the companies responsible for loading and the carriers. enero 2007 RE .CONSULTING ENGINEERING. · Verification of procedures aimed at minimizing the risks. environmentally hazardous waste. infectious sanitary waste. radioactive waste. How?: · Meeting to appoint the Safety Adviser. RISK MANAGEMENT (ENVIRONMENT AND INDUSTRIAL SAFETY) ANNUAL SAFETY ADVISER SERVICE FOR THE TRANSPORTATION OF HAZARDOUS PRODUCTS What?: Having a Safety Adviser that manages the risks associated with the loading and unloading activities in those companies affected by the RD 1566/99. etc.). · Preparation of an annual report. gases. corrosive substances. · Establishment of hazardous goods. hazardous waste.

.

have occurred or will occur. as well as that relating to the different interlocutors involved. • Preparation of a draft report. In order to prepare the report it will be necessary to gather information relating to: • General activity data. RISK MANAGEMENT (ENVIRONMENT AND INDUSTRIAL SAFETY) PRELIMINARY GROUND POLLUTION SITUATION REPORT 1. in accordance with that laid out in the scope of RD 9/2005 (refer to the previous point). 2. • Historical activities. • Generated by-products or waste. • Materials used. • Intermediate or final products of a hazardous nature. • Surface or underground deposit. enero 2007 RE . The purpose thereof is to provide to the corresponding persons responsible for management an assessment of whether significant pollutions to the ground. This visit will be made throughout a period that may range between 2-6 hours depending on the characteristics of the facility. • Storage. on which the facility is built or has been built. •· Production areas. General Description of the Service This Service is aimed at preparing the Soil Situation Report in accordance with the legal requirements established in each country. indicating its characteristics. Collecting preliminary information of the facility.CONSULTING ENGINEERING. • Visit of the facility accompanied by a person responsible thereof with historical and current knowledge. Work Methodology The following methodological procedure is going to be followed in order to perform this service: • Organization and planning of the visit to the facility. object of this report.

fiber cement. wholesale trading of fuels. processing of metals. lamps. paper and cardboard. rubber. production of greases and oil. chemicals. fertilizers. wood. tanned hides. vehicles. etc. metals and minerals. ceramic. electrical wires and cables. basic chemicals. enero 2007 RE .CONSULTING ENGINEERING. textiles. tanks. paints and varnishes. batteries and accumulators. Potential Clients Potentially polluting activities such as: Extraction of oil and minerals. machines. RISK MANAGEMENT (ENVIRONMENT AND INDUSTRIAL SAFETY) INFORME PRELIMINAR SITUACIÓN CONTAMINACIÓN DEL SUELO 3. impregnated fabrics.

leather industry. • Phase I: Gather the basic information on the facility necessary for preparing the Documentation relating to the Environmental Authorization. organic solvent consumption. affected by said directive. as well as development of an Environmental Monitoring Program that entails adequately tracking and controlling the identified risks. chemical industries. To whom?: Companies. • Phase III: Development of specific work centreed on finding out the environmental impacts of the air. textile industry. agribusiness and cattle industry.CONSULTING ENGINEERING. water and external noise management of the facility. • Phase IV: Preparation of the Integrated Environmental Authorization Documentation. carbon industry. metal production and processing facilities. Industrial sectors that have a greater potential for pollution: Combustion facilities. as well as in developing the documentation necessary for its completion. waste management. clients of the insurance company. paper and cardboard industries. enero 2007 RE . mineral industries. • Phase II: Investigation of the Ground Quality in order to issue a preceptive Report on the Ground Quality of the Facility. How?: •· Phase O: Analysis of the administrative legal requirements for preparing the Integrated Environmental Authorization centreed on identifying the facility-specific administrative and documentary demands and planning the data collection. according to the requirements of the European Directive 96/61/CE. RISK MANAGEMENT (ENVIRONMENT AND INDUSTRIAL SAFETY) EXECUTION OF THE INTEGRATED ENVIRONMENTAL AUTHORIZATION What?: Technical Assistance to support the organization in requesting the Integrated Environmental Authorization.

.

particularly checking the packaging. labeling and containment measures in case of spill. · Finally. To whom?: Hazardous waste-producing companies. the operational management procedures will be reviewed. How?: · Inspecting the facilities destined for waste storage in the facility. enero 2007 RE . · Additionally.CONSULTING ENGINEERING. associated environmental or safety risks. an optimization program with the aim of improving the integral management of the waste generated in the facility itself will be provided. identifying potential. RISK MANAGEMENT (ENVIRONMENT AND INDUSTRIAL SAFETY) INSPECTION OF THE WASTE MANAGEMENT FACILITIES AND OPERATIONS What?: Inspection of the waste management facilities and operations within the framework of the current legislation in each country with regard to waste.

.

T. enero 2007 RE .M. S. facilitating and/or improving: · The survival of the business · The management of the risk · The image of the company · The loyalty of the employees ITSEMAP. and the procedures to be followed when faced with a crisis in order to ensure the continuous availability of the critical processes. the essential services and the key operations of the business until returning to normality. that is.CONSULTING ENGINEERING. employees and its reputation. covers all the needs of any organization derived from planning contingencies in both the design and the establishment phase. These plans must ensure that contingencies are managed in a coordinated manner so that operations may be resumed as soon as possible. any business must be prepared for the worst. the responsibilities to be assumed. Developing and establishing a contingency plan is essential for any business and requires careful preparation and planning that must be based on the identification. minimizing the impact to customers. . clients and staff are informed about its progress and the situation does not result in a disaster. assessment and control of the risk. the resources to be used. RISK MANAGEMENT (ENVIRONMENT AND INDUSTRIAL SAFETY) INDUSTRIAL SAFETY SERVICE CONTINGENCY PLAN SERVICE 1. it must define a contingency plan laying out the actions to be taken. which makes the business a safer place to work in and contributes to financial stability. General Description of the Service Nowadays.

CONSULTING ENGINEERING. RISK MANAGEMENT
(ENVIRONMENT AND INDUSTRIAL SAFETY)

2. Work Methodology

1. Identification of contingencies and establishment of crisis
scenarios.

2. Evaluation of the risk associated with any of these scenarios.

3. Definition of the plans for operation in a crisis situation and
for recovering normality.

4. Definition of teams, roles and procedures.

5. Preparation of the Communication Plan.

3. Potential Clients

Any company interested in minimizing, by means
of foresight, business interruptions, loss of clients,
damage to its reputation, loss of profits, etc.

enero 2007 RE

STAFF TRAINING

THEORETICAL AND PRACTICAL TRAINING COURSES FOR
EMERGENCY INTERVENTION PERSONNEL

1. General Information about the Service

The purpose is to train the client company’s intervention personnel in general concepts about the risks
present in their activity and achieve that its assigned personnel has the appropriate competence and
attitude when faced with emergencies. The following courses are designed to this end.

NAME 1: FIRE INTERVENTION BRIGADES
AIMED AT: Personnel of the same company of any activity that could respond and intervene
in fire incidents at the first intervention level.
Personnel of several companies of any activity that could respond and intervene
in fire incidents at the first intervention level.
OBJECTIVES: Teaching them the general concepts of the risks present in their company and
achieve a positive attitude in emergencies.
Generating self-confidence to successfully intervene during false alerts and alert
situations.
GENERAL SYLLABUS: Basic general concepts about fire, the properties of fuels and other risks at their
THEORY: company and the response and evacuation organization.

PRACTICE: FOR ONLY ONE COMPANY
· “In company”
– Extinguishing real fires from liquids and solids with fire extinguishers and
hoses (if any).
– Emergency response organization exercises.
· In practice range
– Extinguishing of real fires from liquids and solids with fire extinguisher
and hoses.
– Emergency response organization exercises.
– Indoor behavior of fire.
– Study of the neutral plane of a fire.

FOR SEVERAL COMPANIES
In practice range
DURATION: 5 to 6 hours No. of PARTICIPANTS: Max. 20 (according to specific
risks).

enero 2007 RE

STAFF TRAINING

NAME 2: SPILL INTERVENTION AND CONTROL
AIMED AT: Personnel from companies that manufacture, handle or
storage liquid substances subject to spills.
OBJECTIVES: Training the attendees in the use of the methods and means
to control spills as well as the required safety measures.
GENERAL SYLLABUS: Review of the properties of the substances in the company.
THEORY: Spill control methods and means.
Leak plugging methods and means.
Safety methods.

PRACTICE: Examination of the means.
Deployment of the means.
Intervention organization.
Spill control.
Waste removal.

DURATION: 6 to 14 hours (1 or 2 days) according to the nature of the
company.
Maximum No. or participants: 12

NAME 3: EVACUATION ORGANIZATION AND DEVELOPMENT

AIMED AT: Persons that must organize and control the evacuation of their workplace.

OBJECTIVES: Teaching how to organize the evacuation of people in a building or other place
in an efficient and safe manner.

GENERAL SYLLABUS: Human behavior in emergencies.
THEORY: Evacuation organization. Evacuee control.
Disabled person attention.
Search of low occupancy locations.
Meeting Point Organization.

PRACTICE: Tours of the evacuation routes and exits.
Movement of disabled people.
Movement of hospital patients (if applicable).

DURATION: 2 1/2 to 4 hours. No. of PARTICIPANTS: Max. 25

NOTE: This course may be adapted to buildings of specific type/use such as HRB
(high-rise buildings), hotels, hospitals, large shopping malls.

enero 2007 RE

20 (according to specific risks). enero 2007 RE . THEORY: Touring the client’s facilities with the personnel and identifying the risks and existing FP means and installations. PARTICIPANTS: OBJECTIVES: Teaching them the particular concepts of the risks present in their entity and achieve a positive attitude in emergencies.STAFF TRAINING JPRELIMINARY SPECIFIC RISK ANALYSIS WORKSHOP AND THEORETICAL-PRACTICAL COURSE TO TRAIN INTERVENTION PERSONNEL 1. GENERAL Identifying the particular risks of the client’s facilities. Training in the handling of FP means and installations. Generating self-confidence to successfully intervene during false alerts and alert situations. instructing the staff about SYLLABUS: the consequences of an emergency therein. General Information about the Service The purpose is to train the client company’s intervention personnel in particular concepts about the risks present in their activity and achieve that its assigned personnel has the appropriate competence and attitude when faced with emergencies. The following courses are designed to this end. NAME 1: FIRE INTERVENTION BRIGADES* NAME 2: SPILL INTERVENTION AND CONTROL* NAME 3: EVACUATION ORGANIZATION AND DEVELOPMENT* NAME 4: PRELIMINARY SPECIFIC RISK ANALYSIS WORKSHOP OBJECTIVE CLIENT Personnel of companies of any activity that could respond and intervene in fire AND incidents at the first intervention level. of PARTICIPANTS: Max. DURATION: 5 to 6 hours No.

.

THEORY: optimum use of resources. OBJECTIVES: Teaching the emergency organization and management concepts to achieve positive and safe actions and interventions. NAME: PERSONS RESPONSIBLE FOR FIRE INTERVENTION OBJECTIVE CLIENT Persons responsible for managing emergencies in companies. PRACTICE: · Intervention exercises in extinguishing fires from solids (A) and liquids (B). of PARTICIPANTS: Max. · Spill control exercises. Emergency Chief AND PARTICIPANTS: and Intervention Chief. incident intervention. resource mobilization. No.STAFF TRAINING THEORETICAL AND PRACTICAL TRAINING COURSES FOR EMERGENCY INTERVENTION PERSONNEL 1. Positive emergency management. human and material resource organization and mobilization. control. GENERAL SYLLABUS: Emergency Plans. accident assessment. due to their activity. 16 enero 2007 RE . and resolution. intervention teams that must have an adequate direction and coordination. training by specialized professionals is offered to the insured companies for the personnel who will have the responsibility of directing and coordinating the intervention teams in their companies. · Exercises of management. DURATION: 2 days / 15 hours. The objective clients are companies that have. General Information about the Service With these courses. size or legal requirement.

the insurance company offers to its clients the possibility of receiving this training from real professionals specialized in teaching fire extinguishing intervention principles with more than 15 years of experience. intervention team preparation. as well as the personnel assigned to Fire Brigades in industries and buildings with other uses such as hospitals. joint operations. The deadline period for place admission will be 15 days before the start of the course. · Personal protection equipment and means. REGISTRATION The registration to the course will take place by means of direct invitation of the insurance company EMPRESAS. · Preliminary emergency planning. and 25 mm hose lines. PRACTICE: · Extinguishing class A and B fires with fire extinguishers. DATES AND DURATION To be determined 2 days VENUE To be determined TEACHING STAFF Specialist technicians from ITSEMAP with more than 15 years of experience in teaching the fire intervention and evacuation methodology. THE COURSE INCLUDES · Bus trip to the training centre. · Public emergency services. projection angles. · Accident insurance. AIMED AT: Fire Intervention Chiefs. open to the public. · Problem of the losses in fires. · Protection of exposed adjoining buildings. · Extinguishing with foam: foam equipment assembly. · Intervention and control technique principles. · Basic fire concepts. THEORY: · Awareness of the risk of fire. · Handling and arranging 70. · Ventilation principles. · Fire prevention. dispenser location. Automatic sprinkler discharge. · Emergency intervention and control tactics. nozzle location. hotels. · Coffee breaks and lunch both days. etc.STAFF TRAINING PRACTICAL COURSE FOR FIRE INTER VENTION CHIEFS PURPOSE OF THE COURSE With this course. · Detection and extinguishing installations. · Use of fire extinguishers and hoses as well as all personal materials and protections necessary for doing practice. 2ND DAY. intervention of external services. 45. enero 2007 RE . · Field inspection of fire protection installations. · Extinguishing class A and B fires with hoses. PROGRAM 1ST DAY. The definitive registration will be confirmed once this period has expired. Preventive operation and maintenance. verifications.

Emergency Plan Preparation and Establishment . although they are always between 1 and 2 days long. 25 attendees max. in order to attempt to ensure a minimum job impact due to the absence of the course attendees. And also achieve an improvement in the technical and commercial management of the business as well as a reduction of the accident rate. Loss of Profits . Other subjects of interest by request enero 2007 RE . internal staff or mediators the training and knowledge about aspects relating to Integral Safety and Risk Management. Construction Risks and Insurance . Some available subjects: . The methodology of this training in particularly based on doing practical cases and even taking part in actual situations and viewing abundant audiovisual material. By applying the acquired knowledge it will be possible to improve the safety levels of the company. The courses vary in length. Environmental Risk . Risk Management . Both general risk aspects and subject matters and specific sectoral problems are dealt with. General Information about the Service The purpose of this service is to disseminate and improve among the insured companies. with the resulting adjustment of the cost of its risks.STAFF TRAINING THEORETICAL COURSES AND ADVISORY WORKSHOPS 1. Risk Inspection and Assessment . Fire protection Installations and Systems .

No. The process of establishing the emergency plan. Objectives and contents of an operational emergency plan.General Risk Management Principles. . Financial and Insurance Directors and their (insured clients) Brokers. PRACTICE: Regulatory and legislative framework in connection with the emergency plans. The personnel training plan. Definition and execution of drills. Control and Minimization.Risk Inspection. DURATION: 1 day / 5 hours. OBJECTIVES: Analyzing the conditions that an emergency plan in place in the company must meet. Risk Managers. No. of PARTICIPANTS: Max. GENERAL SYLLABUS: . Human Resource Managers. Grounds. . Technical Managers. DURATION: 2 days / 12 hours.Risk Financing. 25 NAME: INTRODUCTORY RISK MANAGEMENT COURSE AIMED AT: Risk Managers. Emergency plan maintenance. Actions to be carried out in the company for a proper establishment.STAFF TRAINING Examples of programs NAME: ESTABLISHMENT AND MAINTENANCE OF EMERGENCY PLANS: THE UNFINISHED BUSINESS AIMED AT: Plant Managers. GENERAL SYLLABUS: Designing a training and learning action plan for all personnel with the aim of THEORY: establishing the Emergency Plan. 25 enero 2007 RE . Analysis and Assessment. Human Resources Managers. Loss and Consequence Assessment. . Safety Heads. Safety Heads. Risk Insurance Transfer. of PARTICIPANTS: Max. Technical Managers.Loss Prevention. General Managers. OBJECTIVES: To convey to the attendees the basic knowledge of the Risk Management discipline that allows them to start applying these principles to business management criteria. Employers’ liability. Internal organization for commissioning.

English. and Portuguese. etc. ü Load technical-economic data ü Assist in asset evaluation ü Assessment of risks (equity. SOFTWARE PACKAGES IRMAP© COMPUTER SYSTEM (for Tablet PC and Multilanguage) • It allows to analyze risks in the field by using a mobile device that gathers the parameters required to evaluate and generate inspection reports for subscription. • Report sending from the field to the Central Subscription Services takes place via the internet in real time and through a bi-directional 2G telephone connection. RIMAX© COMPUTER SYSTEM (Multilanguage) • It offers the assisted development and the simulation of results from Risk Management Programs applied in actual companies. apply the MAPFRE MESERI methodology for fire risk assessment and automatically prepare the Inspection Report. • It allows to take photographs. French. • Multilanguage application: Spanish. • Recipients: SME risk inspectors of MAPFRE RE ceding insurers. IT ALLOWS TO: ü Establish boundary conditions and base economic premises. • The purpose is mainly to teach although it also allows to validate different risk management strategies.) with specific methodologies ü Loss Assessment (PML and MFL) ü Risk control measure design (FP) ü Insurance and Withholding Program Design ü Multiannual result simulation enero 2007 RE .

allowing for an optimum and instantaneous communication between the different points of interest to take place. such that upon any alarm situation it is capable of extracting the required action patterns and decision responsibilities.SOFTWARE PACKAGES ORION© COMPUTER SYSTEM © • ORION is a tool that generates emergency plans from the introduced data structure and the configured templates. flexible and easy-to-use application allowing to generate one or several action plans adapted and customized for the company. § It allows to collect information about the emergency. ü Places ü Annexes ü Material elements ü Hierarchical elements ü Human resources ü Direct linkage to Word ü Complex structures ü Log files ü Templates ü DB configurable ü Emergency plans ü Multilanguage EMERGEX NETWORK© COMPUTER SYSTEM • It contains all relevant information gathered in the Emergency Plans. • Versatile. once it has been assessed. and to have it available from any place. enero 2007 RE .

it provides tools for recognizing. etc. Likewise.SOFTWARE PACKAGES DIMAP© COMPUTER SYSTEM Global analysis and self-diagnosis of the main aspects related to the environmental management of the company. managing regulations and manuals. By planning preventive activities. monitoring and health damage. Likewise. assessing and controlling the risks to which workers are exposed to their jobs. enero 2007 RE . it allows to perform the environmental risk GESMAP© COMPUTER SYSTEM GESMAP allows having an appropriate Occupational Risk Prevention Management.

time. ü Workflows. tasks the final product of our application. assess (personal) injuries for the adoption of control measures and minimize the consequences. processes and subprocesses independently analyze and manage each one of the different risks defined for each business ü Factors to be assessed sector. ü Action Plan. Results: According to: ü Evacuated persons ü Type of fire and location thereof ü State of affectation ü Use of ventilation (direction. ü Questionnaire generation ü Users assignment In order to properly manage the risks. The best way to obtain a clear and fast overview of the ü Aggregations qualitative risk is by preparing risk maps. it must ü Areas and types of risk be precisely known and understood what are ü Risk Maps: Generation the risks faced by the company.SOFTWARE PACKAGES RISKMAP© COMPUTER SYSTEM It is an application the purpose of which is to ü Activities. etc.) ü Evacuation time ü Evacuation start time enero 2007 RE . warnings TUNNEL FIRE SIMULATION SYSTEM© The program allows to simulate fire scenarios inside tunnels.

.

28004 Madrid T [+34] 91 581 16 00 F [+34] 91 581 64 00 ITSEMAP Servicios Tecnológicos Mapfre S. RE Mapfre Reaseguros.A. Bárbara de Braganza. S. 14 . Pº de Recoletos.A.28004 Madrid T [+34] 91 581 33 70 F [+34] 91 581 33 80 . 25 .