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DECLARATION

DECLARATION

I Kshipra Rai of Rajarshi School of Management & Technology

Varanasi, of BBA VIth SEM, here by declare that the Survey Report having

the title "CUSTOMER SATISFACTION DUE TO SERVICE PROVIDED BY E-

SHOPING SITES" is the outcome of my own work and the same has not

been submitted to any university/college.

Kshipra Rai
BBA-VI Semester
Roll No. 11815100015
ACKNOWLEDGEMENT
ACKNOWLEDGEMENT

It is a great pleasure for me to be assigned this topic. First of all, I


would like to thank god who showered his blessings upon me in each and
every step. I am immensely grateful to Mr. Brijendra Kumar, for providing
us available opportunity to prove our skill and shoulder the
responsibilities. I am highly grateful to him for him consistent guidance
and inspiration. I would also like to extend my wholehearted gratitude
towards my Research Report coordinator Dr. Preeti Singh.

I especially wish to thank all my respondents and my friends for


their valuable support unless completing this report would not have been
possible.

Kshipra Rai
BBA-VI Semester
Roll No. 11815100015