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Kapil Dev Singh
Parijat Chakraborty Vishaal Bhatnagar Dinendar Sharma Naresh Singh Himanshu Singh Pratik Singh
Sanjit Sinha Shiladitya Sarkar Nirupam Chaudhuri Praveen Sengar Avinash Sachdeva
Cyber House B-35, Sector 32, Institutional Gurgaon 122002 Haryana, India
The Indian domestic IT market is into a growth phase and 2005 witnessed huge traction. Coming out of a slowdown in 2003, the industry entered the next business cycle showing consistent growth in 2004 and 2005. IDC predicts the growth story to continue in 2006 keeping ‘the fastest growing IT market in AP region’ crown for India safe. The India domestic IT market is estimated to grow at 19% in 2006 over 2005. "In 2003, the market was just out of a slowdown and it was a phase when strategic choices were made and trends were at the tipping point. 2004 and beyond was predicted to be a period of operationalising these strategic decisions and trends were predicted to enter the mainstream. Year 2006 will see some of these key trends witnessing further traction and will be governed by the underlying theses of mobility, convergence and infrastructure management", according to Kapil Dev Singh, Country Manager, IDC (India) Limited. As per IDC's 2004 and 2005 predictions, the industry convergence, consolidation and realignment was around two themes – dynamic IT in the enterprise space and the advent and increasing proliferation of digital devices in the consumer space. These themes will further get defined and enhanced with increasing penetration of IT in households and growing depth in the enterprise segment. The ecosystem in terms of PC adoption, broadband usage and increasing relevance of IT to small enterprises will fuel growth and increasing integration of IT with business in enterprises will drive depth.
INDIAN IT MARKET PREDICTIONS FOR 2005: LOOKING BACK
Before we move into the year 2006, we attempt to look at the predictions made for 2005, and the situation one-year since then:
Filing Information: January 2006, IDC #1, Volume: 1 India IT and Telecommunications Markets: Executive Insights
All above categories will witness more than 30% growth over 2004. In 2005. are all expected to have beaten projections based on IDC estimates up to 3Q 2005. IT outsourcing services etc. Some of the big vendors aligned their offerings with each other to make this prediction come true.TABLE 1 Comparison of IDC Top 10 Predictions 2005 against those actualized S. This theme is expected to continue for the entire business cycle till 2010. Shipments of notebook PCs. security software.taxi drivers. Pharmaceuticals etc. 3 Commoditization will continue define the hardware side to The external storage market shipments from January through September averaged 2687 TB per quarter. SHDs. digicams. smart handheld devices. Automobiles & Auto components. with ASV dropping by 34%. information access and delivery software. and IT outsourcing. the market is expected to have grown over the 21% prediction. Textiles and Garments. Wireless will touch the lives of the common person. security software. mobility reached completely new hands . 4 Dynamic IT will impact the Indian market 5 A decade of mobility: Wireless to go mainstream in 2005 Adding over 25 million subscribers during the course of the year. Action will shift towards more untouched regions of the country. helped the Indian domestic IT market to grow at a healthy pace in 2005. vegetable hawkers. while the ASV is expected to drop in excess of 32%. Reliance and Tata unleashed their second phase of expansion . network and system management software. No. The external storage market will witness shipments beyond 2500 TB per quarter in 2005.adding thousands of 2 #1 ©2006 IDC . 2 Mobility. delivery boys… Expansion was top-of-mind with service providers like BSNL already talking of a 60 million-line GSM tender even as it added more than 20 million lines of capacity during 2005. 1 Category Prediction Actualization India Domestic IT Market to be the fastest growing in the Asia/Pacific region India domestic market predicted to grow at 21% in 2005 over 2004 A strong economic performance at home and buoyant exports in sectors like IT Services/BPO. convergence and IT management will drive growth in 2005 The high growth categories in 2005 will be notebooks. Based on early estimates. inkjet MFDs. there will be major opportunities for the upper stack and lower stack leaders in dynamic IT to work more closely with each other particularly around targeted solutions.
With tariffs dropping to Rs 300 per month and operators bundling broadband with PSTN telephone lines. through greater investment in business consulting and process expertise. IPTV did get tested out by the leading broadband companies. as well as greater focus on Business Process Outsourcing (BPO). they could not make a dent in the consumer market. As predicted global IT Services/BPO players like IBM. Triple play remained a hype. ©2006 IDC #1 3 . No. of India. That added up to more than 10% of the Internet subscriber base but still fell short of the stiff target of 3 million subscribers set by the Govt. broadband access as defined by TRAI grew phenomenally. wireless established itself as the main medium of communication.TABLE 1 Comparison of IDC Top 10 Predictions 2005 against those actualized S.and relevant content will remain an issue. as operators were not ready with the content required for the third medium video. IBM is expanding its BPO services by investing in setting up new 7 Offshore services accelerate in 2005 and BPO will The "offshoring" industry will continue to shift its capabilities and offerings closer to business processes and value. From almost nothing. For example. but usage will be limited to basic access Broadband will mature into a primary Internet access segment from being a niche segment broadband subscribers to constitute 10% of the Internet subscriber base. this sector took off like never before. Bharti was restricted by the limited reach of its fixed line network and though the Metro Ethernet Services of Reliance and Tata Indicom did start off. But broadband adoption will remain limited to basic access . have invested large sums of money for their expansion plans in India. Oracle etc. with a subscriber base touching 1 million mainly on account of the ADSL services offered by the incumbents BSNL and MTNL. These large players invested for both organic as well as inorganic growth. Category Prediction Actualization towns and villages to the mobile footprint. With a mobile subscriber base of 70 million. clearly speeding away from the fixed line subscriber base of 45odd million. but it remained at the pilot stage in 2005. 6 Internet access market to undergo structural shift in 2005: Broadband to emerge.
International ISVs increasingly partnered with Indian ISVs. HP . Players like JP Morgan. invested to expand and ramp-up their captives units. to acquire expertise as well as access Indian markets. There was thus more business for the one-stop shops. Customers would look for single point of accountability. from providing services at the lowest end of delivery chain like maintenance of legacy machines to the higher end offerings such as consulting expertise. sectors like Government and Manufacturing also showed traction in such deals. 8 End-to-end services model has really come of age.TABLE 1 Comparison of IDC Top 10 Predictions 2005 against those actualized S. implement it and also manage it in the long run managed to get business in large deals and this trend is expected to continue. Indian IT services exports grew by 27% in 2005 and are expected to grow at a 16% CAGR over the next 5 years. Vendors 9 SMB focused Enterprise Applications business will be driven by verticalization. The service providers. AXA. We have seen Wipro .Sanmar. Vendors will continue to identify niche verticals they have strength in. TCS DCA. Category Prediction Actualization delivery centres at Chandigarh. This has become evident from the type of indicator deals that were struck in 2005. Domestic BPO is growing at a rate of almost 100% because of the small base and the increased focus on serving domestic customers. and are expected to grow at a CAGR of 32% over the next 5 years. and marketing strategies will hinge on vertical specific 4 #1 ©2006 IDC . Indian BPO exports grew at 45% over the past year. will become mainstream in 2005 IDC predicts that the end-to-end solutions delivery model would become mainstream in 2005. who were able to consult on a solution. IBM . No.BoB and the likes where the client increasingly relied on the full bandwidth of services from the providers. Accordingly.Bharti. Oracle acquired a 61% stake in iFlex Solutions. 2005 has witnessed significant action in the SMB market where large vendors together struck more than 100 deals. Goldmann-Sachs etc. Kolkata and Pune. service providers are scaling up to provide solutions as "one-stop-shops". Adding to BFSI and Telecom.
2006 ©2006 IDC #1 5 . thus registering a growth of 6% over 2004. regional partners who are focused on clusters or industry belts are being appointed and trained by larger vendors. Moreover. vendors will increasingly restructure their SMB focused business around vertical specific teams. continued high oil prices. The smaller markets are witnessing further action and smaller. worked closely with partners who had developed pre-configured 'templates' for different verticals thus reducing cost and time of implementation. and the same general level of unrest in the world. Vertical packaged applications will gradually replace the customized application deployment in SMB space. based on assumptions of a slightly cooler world economy. the strongest growth is likely to be in infrastructure software (including security). Category Prediction Actualization partners. Source: IDC. No. a mild rebound in Western Europe.069 B in 2005 based on preliminary IDC estimates. handheld devices. 10 Worldwide IT Spending: Continued moderate growth in 2005 will continue to drive the tale of two industries IT spending growth for 2005 is expected to be 6. Worldwide IT Spending is estimated to have touched nearly US$ 1. network equipment. By sector. and outsourcing services.TABLE 1 Comparison of IDC Top 10 Predictions 2005 against those actualized S.1% worldwide.
and industry focused BPO. Consolidation with Business Analytics will gain momentum in 2006 Cost no more the key factor in Colour Adoption: Quality. Anywhere Information Availability to drive Shift towards Policybased Security Management and Administration in 2006. but low PSTN tariffs will constrain VoIP usage Verticals Orientation to Speed up Internal Organisational Restructuring and Change Go-To-Market Strategies of IT Vendors: Industry-specific Solutions to be major driver of corporate IT Spending in 2006 and beyond Application Integration. 9. 5. 3.000 shipments in 2006: Need to deliver higher performance across Business Functions and Consolidation to pave the road to Dynamic IT Outsourcing Services to outgrow Technology Product Services (standalone) in 2006: To contribute largest chunk of 24% of Indian IT Services market Anytime. 6 #1 ©2006 IDC . 4.INDIA TOP 10 ICT MARKET PREDICTIONS 2006 1. 6. 8. lay roadmap for Federated Security environments 2006 . Worldwide IT and Business Services: Focus on SMEs. Home Internet connections to grow more than 100% Unrestricted IP Telephony will boost IP-PBX shipments to over 25% of PBX line shipments by end-2006. These predictions have been further elaborated on the subsequent pages. global assets. global sourcing for innovation. the fundamental building-block of IT infrastructure to cross 100.The Year of the Digital Home Revolution: 100% growth expected in Digital Camera shipments. 10. to continue to grow at 19% in 2006 with the other Asian giant China growing at 12% Servers. 7. Availability and Competitive Need to witness Colour Laser shipments growing by 50% in 2006 over 2005 2. India to continue to be the fastest growing domestic IT market in the AP region.
IP Phones (50%). 2006 Domestic IT Market Growth: 2006 over 2005 19% 14% 12% 8% 6% Domestic IT market in India is predicted to grow* by 19% in 2006 over 2005. to continue to grow at 19% in 2006 with the other Asian giant China growing at 12% TABLE 2 Country India Philippines China Malaysia Thailand Source: IDC. Smart Handheld Devices or SHDs (30%). IS Outsourcing (23%) *in revenue terms ©2006 IDC #1 7 . Security Software (29%). The major growth will come in the following areas: Hardware WLAN Equipment (94%).1. Digicams (70%). and Notebook PCs (20%) Software Application Life Cycle Management Software (32%). India to continue to be the fastest growing domestic IT market in the A/P region. BI Software (24%). IP-PBX Systems (43%). Information and Data Management Software (20%) IT Services Application Management (32%). Inkjet MFDs (21%). Content Applications (24%). Network Management Software (20%). Software Deployment and Support Services (29%). Network Consulting and Integration Services (24%). System Management Software (20%).
Users have realized their IT infrastructure has become quite complex over a period of time as they continued to add different types of servers. 3.000 shipments in 2006: Need to Deliver Higher Performance across Business Functions and Consolidation to pave the road to Dynamic IT The challenge facing CIOs in 2006 would be to deliver higher IT service-level performance to meet diverse business needs while lowering the costs of infrastructure . IT consolidation is the discipline that will help organizations meet the business goals of flexibility. virtual hosted clients will gain traction. which 8 #1 ©2006 IDC . manufacturing. So far. In environments. server shipments in India increased year-on-year in excess of 20% until 3Q05. The server market in India is expected to cross the 100. Against this backdrop. Servers. The trend towards Dynamic IT will necessitate an increasing need for server consolidation in 2006. IDC research shows that server demand is becoming increasingly broad-based with a healthy uptake across telecommunications and media. and cost saving. paving the way for Dynamic IT. while growth in spending was equally impressive. It will help simplify the existing complexity.a tough balance to strike. After struggling for years to register consistent growth. storage. leading to greater efficiencies within the organization. Servers are among the fundamental building blocks of a solid infrastructure in the making. the computing capacity offered by individual servers is frequently under-utilized by the applications that they host. the organization is expected to dynamically allocate resources to meet unpredictable demands. in turn. Meanwhile.2. speed. The rise in commoditization has led to a proliferation of devices that will amount to increasing managerial costs and growing sluggishness. The milestone will enable India to supersede Australia as the second largest server market in the APEJ region in terms of unit shipments.000-unit shipments mark in 2006 for the first time ever. where compliance and ease of management are key drivers. For the past 10 consecutive quarters. Furthermore. the server market in India is now poised for strong gains over the next five years. government. and education segments. Apart from financial services as well as IT software and services segments that have been the perennial growth engines of server demand in India for the past several years. server consolidation would be an integral part of the process of IT consolidation. Virtual hosted clients — in which client/PC workloads migrate to a server which hosts multiple clients — will drive additional growth in the server market in 2006. and software. Outsourcing Services to outgrow Technology Product Services (standalone) in 2006: To contribute Largest Chunk of 24% of Indian IT Services Market IDC believes that the Indian market is moving towards an era of Outsourcing Services in the domestic space. the fundamental building block of IT Infrastructure to cross 100. the domestic market has been dominated by plain vanilla support services like software and hardware deployment and support.
enterprises will need to design a centralized security policy. HP – Bank of India. service providers would be able to provide more value in the contracts. Applications management. anytime. ©2006 IDC #1 9 . Utilities etc. This trend will increasingly set the boundaries that govern security management and administration policies in enterprises. Deals like IBM – Bharti. So far traction in the managed services space has been mainly from the BFSI and Telecom sectors. Therefore. pushing enterprises for high availability of information to enable better and faster decision-making. lay roadmap for Federated Security environments Businesses are rapidly changing with growth and competition. which takes into consideration the needs of employees and partners alike. are also hugely popular and clients availing these managed services could go in for comprehensive outsourcing depending on the relationship and satisfaction they have from the discrete managed services operators in existing deals. Anywhere Information Availability to Drive Shift towards Policybased Security Administration and Management in 2006. Discrete activities like Network & Desktop management. IDC estimates that Managed Services (Outsourcing Services) would be 24% of the total domestic IT Services market vis-à-vis 22% for Technology Product Services (TPS) in CY 2006. but in the coming times IDC expects more traction from untapped sectors like Manufacturing. Anytime. This. With the emergence of end-to-end operators in the services space and with more confidence on outsourcing service providers. Thus. show a definite change in the mindset of even the PSU/Government vertical to go for similar deals. 4. in turn would enable enterprises to respond to changing market needs in a shorter time-span. end-users are awarding more contracts with long-term perspectives in mind. IAM solutions will also help enterprises realise the dual benefits of simplified compliance management and centralized security management for a diverse set of applications.includes revenue streams like AMC (Annual Maintenance Service Contract) revenues. Government and niche verticals like Retail. ASP services etc. Higher mobility and faster decision-making require information to be made available anywhere. Wipro – Sanmar group. The need for higher availability coupled with compliance to regulations will put Identity & Access Management (IAM) solutions in the mainstream in 2006. Enterprises are networking with both their downstream and upstream partners in the ecosystem so as to streamline and optimise their value chain. where the complete headache of IT Infrastructure can be taken up by the specialist providers. TCS – Department of Company Affairs etc.
unbridled and with full features. In 2006. Broadband. Satellite Radios. Unrestricted IP Telephony will boost IPPBX shipments to 25% of total PBX line shipments by end-2006.5. but low PSTN Tariffs will constrain VoIP usage The Indian IP Telephony Enterprise Equipment Market is finally emerging out of the shackles of government-enforced restrictions. i. IP telephony. Given the fast dropping costs of IP phones and IP-PBX equipment. 2006 The Year of the Digital Home Revolution: 100% growth expected in digital camera shipments. IDC predicts that the unit sales of Digital Cameras in 2006 are going to more than double in 2006 from what was observed in 2005. have shown very healthy growth in the year 2005. IDC predicts that the next year is going to be even rosier for a host of digital products aimed for this mass market. is what 2006 will see becoming a reality. zoom and other high-end features. The cost of owing a Broadband Internet connection (primarily ADSL) has come down drastically. be it for calling within the user's closed group or outside. It makes perfect sense for Home PC users and Small Offices to opt for a Broadband connection today and stop using PSTN dial-up. Indian consumers are maturing from ‘casual clickers’ to ‘serious buyers’. Home Internet Connections to grow more than 100% Finally the Indian consumer segment is coming into its own. IDC has observed phenomenal growth in the adoption of digital devices and technologies that clearly signals the trend towards fructification of the concept of a Digital Home. Digital Camera. IP telephony will stop being a tool used for niche applications by early adopters to become a multipurpose communication medium used by a diverse set of enterprises. High-end Television. The utilitarian features of a Digital Camera. 6. Home PC. All major indicators. MP3 Players etc. irrespective of whether the called party is outside India or inside India. it 10 #1 ©2006 IDC . with increased attention towards higher pixels. Low cost Broadband is another market where India is going to see unprecedented growth. where one is forced to take prints of each shot) justify the higher initial investment for the product. thanks to the bundling and offerings available from service providers. And it does not matter whether the receiver is on an IP phone or a normal PSTN phone or even the now more common mobile phone. The Digital Camera market is undergoing a sea change in the country. The recent announcement further opening up IP telephony means that IP telephones and equipment will be able to freely interconnect with normal TDM lines..e. India will see a few products enjoying more than 100% growth with Digital Cameras and Consumer Broadband connections becoming the flag bearers of this triumphant march. coupled with the ease-of-use and low cost of experimentation (vis-à-vis an analog camera. While the overall Broadband subscriber base is expected to go up by 64% in 2006 over 2005. the consumer segment is expected to literally grow through the roof and clock a year-onyear growth of more than 100% in 2006.
as against the traditional horizontal. Textiles & Garments. product category-oriented structures b) Developing and providing specific. 7. This is visible across segments as diverse as Automotive. Pharmaceuticals & Biotechnology. IDC expects that by the end of 2006. Oil & Gas. Banking & Insurance. Consumer Durables. Though there will also be a lot of interest generated by unrestricted IP telephony services. industry segments facing the heat of competition are gearing up to compete internationally. bandwidth prioritisation for VoIP. a quarter of PBX lines shipped will be IP lines compared to the 15 percent today. the actual usage will be restricted to niche segments like hosted IP-PBX services targeted towards the early adopters amongst SMB organisations. and the need of uninterrupted power supply for VoIP will have to be ironed out before VoIP services can become a real alternative to PSTN voice services. These would be the issues that the VoIP service providers will tackle in 2006. Telecom et al. Manufacturers. easily customizable and cost-effective (high RoI/low TCO) solutions to their customers ©2006 IDC #1 11 . Verticals Orientation to Speed up Internal Organisation Restructuring and Change GoTo-Market Strategies of IT Vendors: Industry-specific Solutions to be Major Driver of Corporate IT Spending in 2006 and Beyond As the Indian economy integrates and aligns more and more with the global economy. business partners and shareholders.will not only be the call centres and software houses who will adopt IP telephony – many other organisations such as Banks. According to IDC IT vendors/solution providers will be: a) Re-orienting their internal organisation structures to cater to the specific and emerging needs of their industry vertical focused customers. IDC believes that this trend is going to gain traction in 2006. Retailing. This in turn is forcing IT vendors/solution providers in India to realign their internal organisation structures as well as their go-to-market strategies in order to be able to adequately address these new market realities. This unprecedented scenario has made Indian companies scout for world-class enterprise applications/solutions from IT vendors to help them upgrade their legacy systems/applications in order to meet their goals as well as the expectations of their customers. The biggest drivers for IP telephony among enterprises would be investment protection and convergence – businesses would look at investing on the latest technology that will give them the best return in the long run. Educational institutions and Government departments would begin adding IP telephones and IP-PBXs to their networks. Issues such as numbering scheme for public IP lines.
thus reducing the number of servers deployed. Application with Business in 2006 Integration. 8. IT Consulting (20%). PCs (21%). IT vendors and ISVs would bring to market products/solutions that have 'in-built' industry-specific customisation capabilities or templates. Ontrack (specialising in solutions for the Pharmaceuticals industry). better service to cost control. Increasingly. Textrade (specialising in solutions for the Textiles industry) and so on.c) Tying up with industry-specific solution partners who possess deep domain expertise and have access/proximity to local geographical industry clusters Some of the local partners/solution providers who are engaged with global IT vendors/ISVs include Bristlecone (specalising in Automotive industry solutions). Enterprises have deployed multiple applications with a mix of standardized packaged and custom-developed legacy applications. reporting and analytics will also happen to speed up faster decision making. The different critical application databases will be integrated. so that the organisation can have a real-time view of business critical data. which is expected to provide a positive boost to revenues (2006 over 2005) in such major product segments as Servers (9%). Tata Infotech (specialising in Automotive industry solutions). Analytics will Consolidation gain momentum Enterprises in India are growing rapidly and the need has arisen to have better control on growth and decision-making based on real time enterprise wide data. These disparate applications pose challenges like: • Difficult to manage. ASP (20%). higher cost of maintenance etc. Enterprise Storage Solutions (13%). Software Deployment & Support (29%) as well as Enterprise-wide IS Outsourcing services (23%). Network Management (26%). This trend is expected to come into its own in 2006 and hold sway for the foreseeable future. High revenue growth would be witnessed in vertical-specific applications across-theboard. They will also reduce the number of applications wherever possible and rollout applications from a single location. Packaged Software (20%) and key IT Services like Application Management (32%). Closer integration between data warehousing. Data interface and exchanges between applications is difficult Difficulty in getting a single-point view of enterprise wide critical business data • • 2006 will witness enterprises integrating multiple applications running within the organisation. The business drivers across industries are different and range from compliance. Network Consulting & Integration (24%). hosted on multiple servers. 12 #1 ©2006 IDC .
This drive will begin to see results from 2006 onwards. The factors that will drive the adoption of colour printing are: • • Prices to drop considerably across all products Businesses have a latent need for colour printing and would really begin to look strategically at what benefits colour could provide Vendors would continue to introduce products that will offer better print speeds. the installed base will keep on increasing thereafter. As a result organizations are looking towards laser technology for meeting their colour printing needs. quality and consistency of print. by the end of 2006 organisations will start deploying cross-functional BI applications for tracking all critical enterprise parameters. Cost No More the Key Factor in Colour Adoption: Quality. while 2006 is likely to witness an increase of about 50% over 2005 shipments. and is often a deterring factor when an organisation contemplates widespread deployment of colour devices. Marketing and Sales would drive the use of colour in offices. Over the past two years there has been a concerted drive by the industry to develop and enhance the range of colour laser devices that they offer. But the question of cost usually arises when colour is mentioned. Although incremental and departmental implementation of BI software will continue to be the norm in the short run. The CAGR for the next five years is predicted to be about 40%. However there are a few challenges that both the printer vendors and offices (end-user organisations) themselves have to overcome. These are: • • • Increased costs – one time cost as well as recurring costs Cost allocation between various departments Colour printing through networked devices ©2006 IDC #1 13 . While 2006 will witness an increased adoption of colour lasers in offices. There are an increasing number of devices that employ technologies that deliver colour output to businesses. The phenomenon is likely to spread to other groups gradually. Colour has traditionally been limited only to inkjet devices. and there is an increasing awareness amongst organizations that colour can bring great benefits to their businesses. Availability and Competitive Need to witness Colour Laser Shipments growing by 50% in 2006 over 2005 IDC believes that adoption of colour printing in the laser space will take off from 2006. However that results in poor print quality coupled with high costs of maintenance/consumables. 9.Vendors in the BI (Business Intelligence) value chain will work closely to provide endto-end solutions. which would enable a number of businesses to print many of their colour documents in-house • To begin with.
508.com/offices.com to learn more about IDC subscription and consulting services. Global Assets. Visit www. an increase in the number of players. target “non-IT” opportunities.343. involve different ecosystems of partnerships. To view a list of IDC offices worldwide. telebriefings. Global Sourcing for innovation. and a reduction in total deal value.idc. These organisations will gain an early advantage over their competitors and this would then lead to widespread adoption of colour in Indian offices.to include newer service capabilities. These developments reflect increased competition and expansion in the marketplace and are continuing to put pressure on traditional outsourcers to alter their business models in order to successfully compete in the coming years . analyst interactions.7988) or sales@idc. 14 #1 ©2006 IDC . ext. IT and business services vendors will continue to see major market changes. 10. providing written research. 7988 (or +1. All rights reserved. Reproduction is forbidden unless authorized. visit www. and seek new customers in the SME and consumer spaces as well as emerging markets.4952.988. including a dramatic shift to more business process outsourcing. Copyright Notice This IDC research document was published as part of an IDC continuous intelligence service. Copyright 2006 IDC. and industry focused BPO In 2006. thereby overcoming the above hurdles successfully.com for information on applying the price of this document toward the purchase of an IDC service or for information on additional copies or Web rights. Worldwide IT and Business Services: Focus on SMEs.idc. and conferences.IDC expects a few organisations to act as innovators towards adopting colour printing cost effectively. Please contact the IDC Hotline at 800.
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