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PLANNING AND ORGANIZING: Defines expectations and tasks clearly.

Plans and organizes work, coordinates with

others, establishes appropriate priorities. Allows sufficient time for completion of assignments. Delegates
authority when appropriate. Determines appropriate action and follows through in a timely and decisive manner.
Is well organized and uses time productively. Ensures that work products and services consistently meet needs of

Communication Skills
1. Effectively manages communication at all levels (lateral, upward, or downward flow of communication)
2. Effectively manages and facilitates meetings and group discussions
3. Promotes action/task oriented meetings
4. Effectively enforces company values and polices without evoking negative reactions
5. Effectively communicates with clients
Interpersonal Skills
1. Builds effective working/professional relationships with…
2. Understands the needs of peers and offers a helping hand to…
3. Promotes synergy within the team by….
4. Follows and abides by the company culture and inspires the same amongst peers
5. Builds on understanding and mutual reliance
Innovation Skills

1. Tries to innovate even under adverse conditions

2. Looks out for innovative solutions
3. Contributes towards innovative strategies
4. Fosters a spirit of innovation within the team
5. Actively participated in innovation events by …..
Collaboration Skills

1. Encourages team bonding activities

2. Brings new ideas and techniques to promote collaboration within the team
3. Harbors and builds strong relationships with the team members
4. Displays a cooperative and harmonious nature
5. Proactively shares expertise with the rest of the team

1. Is punctual and consistently on-time to meetings

2. Arrives at meetings on time and is always prepared
3. Attained perfect attendance over X period
4. Schedules time-off according to company policy
5. Completes deadlines as promised
Customer Experience

1. Works effectively with clients

2. Builds strong rapport with clients he/she interacts with
3. Has a pleasant and friendly tone over the phone
4. Consistently drives effective customer experience strategies
5. Is empathetic towards customer issues
6. Is direct, yet helpful in dealing with customer concerns
7. Displays an effective cadence when working with clients on projects. Is effective, not overbearing
8. Can handle difficult customers with grace
Learning Skills
1. Displays keenness towards learning new methods/techniques/skills
2. Is a rapid learner and adapts rapidly as well to changing situations
3. Quite open to share his or her learning experience with the peer group
4. Encourages and promotes a learning culture in the team
Creative Abilities

1. Ability to think out of the box in the most challenging situations

2. Ability to think of alternatives such as …..which produced brilliant results
3. Constantly strives to experiment to drive results
4. Has initiated and executed creative ideas such as……
5. Looks out for new approaches and ideas
Management and Supervisory Skills

1. Consistently provides support to the team

2. Promotes one on one communication with the team members to …..
3. Provides the team with the required resources to achieve results
4. Provides support to the team during times of organizational transitioning
5. Provides timely feedback to employees
6. Gives credit and recognition to deserving team members
7. Always available to lend an ear and support to team members
8. Ensures that employees understand their roles and responsibilities clearly
Critical Thinking and Problem Solving Skills

1. Capable of developing creative solutions

2. Look out for creative solutions with a practical approach towards problem solving
3. Understands and effectively solves problems instead of focusing on the symptoms
4. Posses the ability to propose options in times of need
5. Quite resourceful by showing skills to turn problems into opportunities…
Productivity and Time Management Abilities

1. Consistently delivers beyond expectations

2. Exceeds the normal standards of output delivery
3. Substantially contributes towards the continued growth and operation of the organization
4. Is an important pillar of success for the department
5. Always meets deadlines consistently
6. Displays respect towards the time of others
7. Maintains the schedule of meetings
Potential of an Employee

1. Is capable of taking up a higher role with additional responsibilities

2. Is capable of being entrusted with bigger assignments and projects
3. Can enhance his or her skills further by participating in various classroom or external training programs
4. Has the potential to learn new and additional skills for future career advancement

• Has greatly improved on hitting production goals on (x) since last review
• Has not displayed consistent productivity improvement since last appraisal
• Exceeds output expectations set out for his/her department
• Makes a large contribution to the overall success of his/her department through excellent productivity
• Consistently falls below others on the team regarding work output
Communication Skills

• Displays improved listening skills in meetings with colleagues and managers

• Excels at communicating project expectations to those he/she manages
• Needs to work on fully understanding a situation before making defensive explanations
• Effectively communicates with team members on projects and delegates when necessary
• Builds company morale and cooperation through effective group facilitation

• Effectively collaborates with other team members to get projects finished efficiently
• Shows improvement delegating tasks to others when overwhelmed
• Excels at sharing knowledge and tips with new team members to help them become part of the team
• Could work on helping team members complete tasks for overall success of project
• Has a tendency to make others feel hesitant asking him/her for help as they do not know the reaction they will

• Shows ability to come up with new solutions for problems when old ways of thinking are ineffective
• Tends to shut down instead of finding new ways of working when expectations are not met
• Displays improvement in taking on new tasks or changing workflow when situation requires
• Rigidly sticks to traditional methods of project management even when results do not warrant it
• Consistently uses constructive criticism to improve his/her skills and work processes

• Shows curiosity for new ways to thinking and communicating to improve projects and customer satisfaction
• Continually pushes for more responsibility and shows willingness to put in extra hours
• Is continuously striving to improve skills and production
• Lacks the initiative to willingly take on more complicated tasks or projects
• Tends to wait for projects to be handed to him/her rather than requesting more responsibility

• Needs to work on talking to employees on their level without being condescending

• His/her team often comments on how he/she makes them feel comfortable in voicing opinions and ideas
• Clearly understands strengths of team members and delegates accordingly
• Displays a strong worth ethic that effectively motivates team members to excel
• Promotes a culture of learning and understand that team members respond well to

• Appears to be hesitant when it comes to taking creative risks that are outside the box
• Has a vision for the future of the company and applies creative ideas to help implement it
• Always contributes fresh ideas at team meetings and on projects
• Fails to reward those under his/her management for innovative ideas or suggestions
• Strives to always take new information into account and adjust plans accordingly

• Has displayed capability to solve complex problems independently, but tends to defer to others on the team
• Shows creativity and initiative when tackling complicated problems
• Tends to make excuses and blame others on team when problems arise instead of working to solve them
• Recognizes problems when they are at early stages and implements solutions proactively
• Empowers those he/she manages to solve problems on their own
Giving employee performance reviews is never easy, though they are certainly necessary. They are also convenient
for both your staff and supervisors to come together and find common ground. Keep in mind that these phrases
are valuable for employees who are exceeding expectations and for those who might be falling short. All
employees should be given goals to work towards during performance reviews.

You must also realize that all employees have room for improvement. By using some of the above performance
review phrases, you can make employee appraisals a positive and empowering event. They can also help
younavigate cross-cultural differences effectively and provide gentle guidance while still maintaining morale.You
will find that your employees will feel better about their performance and even strive for greatness, as these
valuable phrases will certainly give them confidence.

Learning Ability

51. Displays an ability to learn rapidly and adapt quickly to changing situations

52. Shares learning experience with peers

53. Promotes a learning culture

54. Committed to continuously learning through [example]

55. Responds quickly to new instructions, situations, methods, and procedures

Management Ability

56. Provides team with support through [example]

57. Collaborates with individual team members to establish a development path

58. Holds employees accountable for their own results

59. Provides team with the resources needed to attain results

60. Provides support during periods of organizational change

61. Develops workable action plans

62. Creates flexible plans to meet changing opportunities

63. Effectively puts plans into action

64. Excels in developing strategic alternatives

65. Effectively formulates strategies, tactics, and action plans to drive X results

66. Is capable of distinguished performance in a higher-level position

67. Has reached the level for promotional consideration

68. Can handle bigger projects and assignments

69. Is making a strong effort to acquire greater experience and skills to increase potential for advancement

70. Is enhancing growth potential through additional education and training

Problem Solving

71. Displays a practical approach to solving problems

72. Develops creative solutions

73. Turns problems into opportunities

74. Effectively solves problems rather than symptoms

75. Is skilled in proposing optional solutions


76. Exceeds normal output standards

77. Continuously produces more than expected

78. Is an important contributor to the successes of the department

79. Makes a substantial contribution to the continued operation and growth of the organization

80. Consistently exceeds performance goals

Project Management

81. Completed X project with X results

82. Sets realistic timetables to keep projects on target

83. Is transparent with a project's progress

84. Makes effective use of all available resources when given a project

85. Clearly establishes project goals and objectives

Supervisory Skills

86. Gives consistent recognition to employees

87. Maintains a work situation which stimulates the growth of individual employees

88. Makes certain that employees have a clear understanding of their responsibilities

89. Is readily available for support to employees

90. Recognizes and deals with signs of employee burnout

Time Management

91. Consistently meets all deadlines

92. Prepares meeting agendas that are concise and time-saving

93. Keeps meetings on schedule

94. Respects the time of others

95. Makes effective use of discretionary time


(Necessary knowledge of the elements of work assignments. Consider each duty, responsibility noted in job

Demonstration: Employee learns, understands, and retains the elements of work assignments, duties, and
responsibilities. Follows through on instructions of job tasks without repeated interventions from supervisor.

1. QUANTITY OF WORK: (The progress made on tasks that result in the expected quantity of
work, or the expected outcome and time frame for a particular task. Consider each duty, responsibility noted
in job description).

Demonstration: Employee meets the established standards for expected quantity and/or outcome of
work/tasks. Employee uses time effectively and efficiently.

(The extent to which the work meets the required or expected standards for quality. Consider each duty,
responsibility noted in job description)

Demonstration: Employee organizes and checks work to meet required or expected standards or objectives.
Thoroughly and accurately accomplishes job duties. Results are consistently dependable.

(The ability to manage time effectively. Consider each duty, responsibility noted in job description).

Demonstration: Employee uses sound judgment in determining work priorities. Employee makes effective
use of time. Employee is well organized and maintains effective methods for work efficiency.
(The capacity to adapt to new or changing situations. Consider each duty, responsibility noted in job

Demonstration: Readily copes and adapts to changes in routine, workload, schedule, work assignments,
redefined expectations and other changes.

(The capacity to undertake and perform job duties independently, but with appropriate and responsible usage
of supervisory support. Consider each duty, responsibility noted in job description).

Demonstration: Is a self-starter, but also seeks supervisory assist and guidance when necessary. Contributes
new ideas and improved methods to the work process.

6. DEPENDABILITY: (Reliability in following assigned work schedules,

attendance standards, and assignment completion. Consider each duty, responsibility noted in job

Demonstration: Employee regularly follows assigned schedules, meets attendance standards, and

completes assignments in a timely manner.


(Compliance with the standards and expectations of personal behavior established to maintain effective job
performance, including contributing to a safe and healthful work environment. Consider each relevant duty or
responsibility in job description).

Demonstration: The employee regularly complies with the standards of personal behavior, reflecting the
values and goals of the agency, and at all times acting with personal integrity.


(Compliance with the standards and expectations of personal behavior established to maintain effective job
performance, including contributing to a safe and healthful work environment. Consider each relevant duty or
responsibility in job description).

Demonstration: The employee regularly complies with the standards of personal behavior, reflecting the
values and goals of the agency, and at all times acting with personal integrity.


(Is collaborative, responsive, respectful, and maintains positive relationships with coworkers, clients, and extra-
agency individuals. Seeks to create team consensus where appropriate, and implements team strategies.
Consider each relevant duty or responsibility in job description).

Demonstration: Employee takes active responsibility to establish and maintain positive working relationships,
in such a way that agency or team goals are facilitated by employee’s personal interactions.