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ETAP Knowledge Base

Problems related to Installation of ETAP

PROBLEMS RELATED TO INSTALLATION OF ETAP

Description: General Problems Related to Installation of ETAP


Category: Installation
Type: Setup, Troubleshooting
Keywords: Installation, Uninstall, Exception, Stand-Alone, Network, USB Key, Parallel Port key,
License Manager, Activation Code, Firewall, Crystal Reports

This document provides information and instructions on how to resolve general problems
related to the installation of ETAP.

Item1: ERROR: “An invalid Activation Code was entered. Please retry!”

Item2: Stand Alone vs. Network configuration

Item3: Function of Reset License Manager Tool

Item4: LAN Vs WAN Network License

Item5: What files compose an ETAP project?

Item6: How to determine who is using ETAP

Item7: Types of ETAP security keys and Operation System compatibility

Item8: Aladdin HASP USB-1600 key is not detected

Item9: Error: “ETAP failed to receive authorization from the ETAP License Manager”

Item10: Latest ETAP License Manager compatibility with previous versions of ETAP

Item11: “Error – 1603 Fatal error during installation” appears during the installation of ETAP
License Manager 7.1.0.

Item12: Cannot uninstall previous versions of ETAP License Manager

Item13: Verifying if the latest version of the ETAP License Manager is correctly installed

Item14: Selecting the Nameplate tab causes an exception and ETAP shuts down

Item15: ERROR: “UFL „u2lstrng‟ that implements the function is missing”

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
Operation Technology, Inc. All Rights Reserved.

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ETAP Knowledge Base

Problems related to Installation of ETAP

Item16: Exception occurs when launching ETAP

Item17: ERROR: “ETAP failed to continue the license from LM due to time zone discrepancy”

Item18: ERROR: “ETAP project file name and path is limited to 128 characters”

Item19: ERROR: “The Project file you are trying to open is marked as Read-Only. ETAP cannot
open this file!”

Item20: ERROR: “The parameter is incorrect”

Item21: ERROR: “Could not find file „(unknown)‟. Driver‟s SQLSetConnectAttr failed”

Item22: Error: “ETAP key is not found or the License Manager is not ready!” message appears

Item23: Error: “Could not read key!” message appears when using ETAP 556 with Aladdin
HASP USB-1600 Stand Alone key

Item24: Activation Code is required every time ETAP is launched

Item25: Is ETAP compatible with Citrix?

Item1:
ERROR: “An invalid Activation Code was entered. Please retry!”

Error Message appears when an invalid activation code has been entered.

Verify that the Activation Code you entered is correct. Note that the activation code is case
sensitive. Also, each release of ETAP has a unique activation code. This code can be found on
the DVD sleeve.

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
Operation Technology, Inc. All Rights Reserved.

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ETAP Knowledge Base

Problems related to Installation of ETAP

If you have received the activation code through e-mail, copy and paste this code into the ETAP
Activation Code editor to avoid any typos. Copying any extra characters or space will make the
code invalid.

If the error message continues to be displayed, e-mail a screen capture of the Activation Code
editor showing the activation code you have entered to support@etap.com. We will verify the
activation code for you.

Item2:
Stand Alone vs. Network configuration

Stand Alone: In this configuration, the ETAP License Manager, the security key and ETAP
reside on the same machine.

Network Configuration: In this configuration, the ETAP License Manager and key reside in the
server (ETAP can also reside in the server). The ETAP License Manager server is responsible
for providing access to ETAP clients allowing them to run ETAP.

Item3:
Function of Reset License Manager Tool

In ETAP 7.0.0, the Reset License Manager option serves as a tool to:

 Automatically change from one security key model to another


 To clear all ETAP clients connected to the ETAP LM server

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
Operation Technology, Inc. All Rights Reserved.

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Problems related to Installation of ETAP

In a stand-alone configuration, selecting the option to Reset the License Manager will stop and
start the ETAP License Manager Service within the machine. This will cause ETAP to close.

In a Network configuration, selecting the option to Reset the License Manager in the ETAP LM
server will stop and start the ETAP LM Service in the server. This will cause all clients
connected to the ETAP server to lose access with ETAP. As a result, ETAP will close. In a
network configuration, selecting to Reset License Manager from a client machine will not have
any effect on that machine, other client machines or the ETAP server. This is due to the fact that
the actual ETAP LM service is being provided by the server (machine in which the security key
is connected) and not the client. The Reset License Manager option was originally included in
ETAP 6.0.0 as the Setup Maintenance option. This function was intended to make it easier for
users to change the security key from one model to another since the program automatically
configures the License Manager for the selected key.

Item4:
LAN Vs WAN Network License

ETAP distinguishes if a network license key is used in a LAN or WAN network. If the network is
WAN, users who are licensed for and have an ETAP activation code for a LAN will not be able
to run ETAP and the ETAP License Wizard will generate the following message:

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
Operation Technology, Inc. All Rights Reserved.

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Problems related to Installation of ETAP

To determine whether a LAN or WAN license is installed, ETAP looks at the IP addresses of
both the server and the local computer. The rules that ETAP uses are outlined here:

 If the server name is “.”, “LocalHost”, or the local computer name, it is a LAN.

 If the server name is anything else, translate the server name to its IP address and
follow the rules below.

Rules:
If the IP address is one of the following and in the indicated range, it is a LAN:

If the IP address does not fall into the above ranges, it is a routable IP address and therefore a
WAN license is required.

If the user has a WAN IP address and they are licensed for LAN use, they must either upgrade
the license to a WAN or install the software and the ETAP License Manager on a PC with a LAN
IP address.

Contact ETAP Sales at sales@etap.com for pricing to upgrade to a WAN.

Item5:
What files compose an ETAP project?

An ETAP project consist of the following files, these files must have the same filename:

<filename>.mdb
<filename>.oti
<filename>.pso (This file exists if you have OLE objects in your projects)

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
Operation Technology, Inc. All Rights Reserved.

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Problems related to Installation of ETAP

<filename>.cpx (This file exists if you have cable pulling projects)


<filename>.grd (This file exists if you have ground grid systems)

Item6:
How to determine who is using ETAP

Determining who is using an ETAP License can be done by opening ETAP, going to Help\About
ETAP… and clicking on the License Tab of the ETAP Enterprise Editor. A screen like the one
below appears providing such information.

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
Operation Technology, Inc. All Rights Reserved.

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Problems related to Installation of ETAP

Item7:
Types of ETAP security keys and Operation System compatibility

Types of ETAP security keys

Aladdin HASP Dallas 1-Wire


Parallel Port
USB - ETAP-OTI 1600 USB – ETAP-OTI 1410

Table that depicts compatibility of ETAP keys with different operating systems

OPERATING SYSTEM 32-bit 64-bit

Microsoft Windows 7 (Professional, Ultimate) Hasp USB (green) Hasp USB (green)
1-Wire Parallel

Windows Vista (SP1) (Home Premium, Business, Enterprise) Hasp USB (green) Hasp USB (green)
1-Wire USB (blue)
1-Wire Parallel
Microsoft Windows XP (SP 3) (Professional or Home Edition) Hasp USB (green) Hasp USB (green)
1-Wire USB (blue)
1-Wire Parallel
Microsoft Server 2008 (SP2) Hasp USB (green) Hasp USB (green)
1-Wire USB (blue)
1-Wire Parallel
Microsoft Server 2003 R2 (SP 2) Hasp USB (green) Hasp USB (green)
1-Wire USB (blue)
1-Wire Parallel
Microsoft Server 2003 (SP 2) Hasp USB (green) Hasp USB (green)
1-Wire USB (blue)
1-Wire Parallel

Note:

 Microsoft Windows 7 only supports the Aladdin HASP and Parallel security keys.

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
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Problems related to Installation of ETAP

 64-bit Operating Systems only support the Aladdin HASP key. All other security keys are
not compatible.

For key replacement information, please contact the ETAP sales department at
sales@etap.com and provide the following information:

Your Name
Company Name
ETAP Serial Number
Information on the sticker of your existing key
Shipping Address
Contact information

Item8:
Aladdin HASP USB-1600 key is not detected

If ETAP failed to detect the USB 1600 (Green) key, go to the Device Manager (Start menu\
Control Panel \ System | Hardware \ Device Manager) and check if the key is displayed as
shown on Figure 1.

Figure 1

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Problems related to Installation of ETAP

If there is a HASP HL 3.21 device entry with a yellow exclamation mark under Other devices
section as shown on Figure 1, it indicates an installation problem with the key.

For proper installation of the key, please proceed with the following steps:

(1) Go to the Windows start button and open the Run window (leave this window open).

(2) Go to C:\Program Files\Operation Technology Inc\ETAP License Manager XXX folder


and locate the executable file named haspdinst.exe. where XXX represents the latest
version number of ETAP being used. Drag and drop this file into Run Window as shown
in Figure 2.

Figure 2

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Problems related to Installation of ETAP

Once you have dropped this file into the Run windows, an entry will appear, and at the end of
the entry enter a space followed by –install

The complete entry should read (as shown in Figure 3): "C:\Program Files\Operation
Technology Inc\ETAP License Manager XXX\haspdinst.exe" –install

Figure 3

After clicking on the OK button, the message shown in Figure 4 should appear.

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Problems related to Installation of ETAP

Figure 4

You will be notified that the installation of the driver for the key was successful by the message
shown in Figure 5.

Figure 5

After clicking OK, you will begin to see the messages shown in Figure 6 and Figure 7. Please
note that if these messages do not appear, please disconnect the USB key and re-connect it
once again.

Figure 6 Figure 7

If the drivers were properly installed, in the Device Manager you will see that the HASP HL 3.21
device entry is no longer listed with a yellow exclamation mark under Other devices section as
shown on Figure 1. Instead, you will see that the Aladdin USB key is listed under Universal
Serial Bus Controllers section as shown in Figure 8.

Figure 8
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Problems related to Installation of ETAP

Item9:
Error: “ETAP failed to receive authorization from the ETAP License Manager”

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
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Problems related to Installation of ETAP

 Make sure that you have installed the latest version of License Manager. The latest
ETAP License Manager is provided in the DVD containing the latest version of ETAP.

 Go to the server and from Services, verify that the License Manager (ETAP Lic Mgr)
service is started (Control Panel \Administrative Tools \ Services). Alternatively, you can
go to windows.

 If the service starts but the client machine fails to receive authorization, check the
License Manager computer to ensure that the Windows' firewall is not blocking incoming
traffic. To do this, go to the computer on which you have the license manager installed
and select "Run/Control Panel/Windows Firewall". On the General page, note whether
the Firewall is on or off. If it is on, go to the exceptions page and see if the License
Manager is listed and checked. If not, you should select the Add Port... button. Enter
Etap License Manager for Name: and enter 6260 as the Port Number: Ensure that TCP
is selected. Also check the check box that requests a notification if a program is blocked
and click ok, continue clicking OK on previous pages until you return to the control panel.
If your IT department controls the Windows Firewall, you may have to coordinate with
them to get the port open on the computer running the License Manager software.

Go to your client computer and select "Run/Control Panel/Windows Firewall". If it is on,


go to the exceptions page and check the check box that requests a notification if a
program is blocked and click ok, continue clicking OK on previous pages until you return
to the control panel.

 If the service does not start, go to the Event Viewer Application Logs and view the ETAP
License manager Application log for clues regarding why the service does not start.
Every attempt to start the service generates several entries. Review all logs.

 If the problem is caused by failure of the application to find the key, then verify that the
key is installed properly.

For Dallas 1-Wire USB Key – ETAP-OTI 1410

For verification of the proper installation of the USB key – ETAP-OTI 1410, go to the
Control Panel \ System \ Hardware\ Device Manager. If the1-Wire Devices is shown in
the Device Manager, then the key is installed properly.

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
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Problems related to Installation of ETAP

For USB Aladdin HASP Key – ETAP-OTI 1600

For verification of the proper installation of the USB key – ETAP-OTI 1600, go to the
Control Panel \ System \ Hardware\ Device Manager and you should see Aladdin drivers
under the Universal Serial Bus Controllers.

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
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Problems related to Installation of ETAP

Item10:
Latest ETAP License Manager compatibility with previous versions of ETAP

The latest ETAP License Manager is compatible with previous versions of ETAP. To be able to
use the latest version of ETAP, you need to use the latest or a newer version of the ETAP
License Manager.

Item11:
“Error – 1603 Fatal error during installation” appears during the installation of ETAP
License Manager 7.1.0.

In some cases, the HASP drivers installed from previous installation cannot be removed.

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
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Problems related to Installation of ETAP

The un-installation process is then aborted with a 1603 Fatal Error message.

The previous drivers may be removed manually with the following steps:

(1) Go to C:\Program Files\Operation Technology Inc\ETAP License Manager 700

(2) In this folder, look for the Hasp program file named Haspdinst.exe

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Problems related to Installation of ETAP

(3) Right click on this file and create a shortcut

(4) Go to shortcut Properties and edit the shortcut Target "C:\Program Files\Operation
Technology Inc\ETAP License Manager 700\Haspdinst.exe" -r -fr

(5) Run this short cut to remove Hasp drivers

(6) Install ETAP 7.1.0 License Manager

Item12:
Cannot uninstall previous versions of ETAP License Manager

If uninstalling a previous versions of the ETAP License Manager is not possible through the
Control Panel feature (take for example the case when uninstalling ETAP 6.0.0 after ETAP 7.0.0
has already been installed), please proceed with the following procedure:

Insert the ETAP CD of the version you want to uninstall (in this case ETAP 6.0.0 CD), browse to
the CD folder and launch the file called setup.exe.

A window shown in the image below will appear. Select the Modify Option and click on Next.

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Problems related to Installation of ETAP

The uninstall process will proceed with the following window. Please uncheck ETAP License
Manager and click Next (This will uninstall ETAP License Manager 6.0.0.).

If you want to completely uninstall all the applications related to ETAP (in this case ETAP 6.0.0),
please uncheck all. Note that any unchecked items will be uninstalled.

Item13:
Verifying if the latest version of the ETAP License Manager is correctly installed

To verify if the Latest version of the ETAP License Manager is correctly installed, please do the
following:

Go to Control Panel and in the Add/Remove programs section, verify that the latest License
Manager is listed as shown in the following image. If it is not listed, please install the latest
version of the License Manager. If it is listed, proceed to the next step.

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
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Problems related to Installation of ETAP

Go to Windows Start Button and type in services.msc

A window with a list of services will appear. Please verify that an Etaps Lic Mgr service appears
on the list of services. If it appears, select the Etaps Lic Mgr service. Right click and in the list of
options that appear, select Properties.

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Problems related to Installation of ETAP

In the Etaps Lic Mgr Properties window, verify that the path to executable is pointing to the
latest version of the License Manager. The full path should read:
C:\Program Files\Operation Technology Inc\ETAP License Manager XXX\Etapslmt.exe
where XXX represents the version number of the latest License Manager (in this case its 710).

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
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Problems related to Installation of ETAP

Item14:
Selecting the Nameplate tab causes an exception and ETAP shuts down

Completely close ETAP. Run the REG.BAT file in ETAP XXX\pvdt40 folder, where XXX
represents the latest version of ETAP.

If the issue does not get resolved, go to Control Panel\Add or Remove Programs, locate the
latest version of the ETAP program, click on Change and then select Repair.

Item15:
ERROR: “UFL „u2lstrng‟ that implements the function is missing”

When opening certain ETAP reports, the following error appears: “UFL „u2lstrng‟ that
implements the function is missing” and the selected report will not open.

This error message shows that installation of Crystal Reports, which is the software used for
generating ETAP reports has been overridden by other installations. To resolve the issue, do
the following:

(1) Copy the u2lstrng.dll and u2lsqrt.dll files from the ETAP program directory (C:\ETAP...)
to the C:\Program Files\Common Files\Business Objects\3.0\bin directory

(2) If the above solution does not correct the problem, go to the Control Panel \ Add or
Remove Programs select Change and Repair ETAP.

(3) If Repair does not correct the problem then uninstall ETAP and re-install it again.

Item16:
Exception occurs when launching ETAP

An exception occurs and a general error message shown below appears when launching ETAP.

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Problems related to Installation of ETAP

This is a general error message and it can be due to a number of reasons.

 User does not have Read, Write and Execute permissions to the ETAP application folder
and other project folder(s). This issue can be resolved by providing these permissions or
by moving the project files to a location in which user has these permissions.

 If the problem does not get resolved, try the following:

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Problems related to Installation of ETAP

(1) Run Mdac_typ.exe file from the ETAP XXX\Other folder (Where XXX, represents
the latest version number of ETAP)

(2) Run Jet40SP3_Comp.exe file from the ETAP XXX\Other folder

(3) Restart computer

(4) Run ETAP

 The error can also be project dependent. This can be determined by opening other
projects. If other projects are successfully opened except one, the problem might be
limited to that specific project. Please contact support@etap.com

Item17:
ERROR: “ETAP failed to continue the license from LM due to time zone discrepancy”

This error message occurs when the clock on your machine (client) and the clock on the PC
with the license manager (server) contain a difference of more than 5 minutes. To avoid this
issue, the clocks on both computers (client and server) should have the correct date and time
for time zone in which they reside.

If you believe the time and date is correct, please send us screen captures of both computer‟s
date and time via e-mail. This can be done by going to Control Panel and Selecting the Date
and Time feature.

Item18:
ERROR: “ETAP project file name and path is limited to 128 characters”

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Problems related to Installation of ETAP

This error appears when the name and path of the project you are trying to open contain more
than 128 characters.

The issue can be fixed by reducing the path length.

Please note that opening the project from the network itself can cause this problem. It is
recommended to have the project file on your local drive at all times when accessing from
ETAP.

Item19:
ERROR: “The Project file you are trying to open is marked as Read-Only. ETAP cannot
open this file!”

Error appears when the project files are set to Read Only. Remove the Read Only attribute.
This can be done by selecting all files related to the project. Right click, select Properties, and
the Properties Editor will appear. Un-check the Read-only option, click on Apply and then the
OK button.

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others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
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Problems related to Installation of ETAP

Item20:
ERROR: “The parameter is incorrect”

Error appears because ETAP is unable to open project files that are stored on a disk.

The project can be opened by copying the project and related files to your local drive.

Item21:
ERROR: “Could not find file „(unknown)‟. Driver‟s SQLSetConnectAttr failed”

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
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Problems related to Installation of ETAP

User receives the following error message when attempting to open an ETAP project.

 You will receive the above message when attempting to open an ETAP project if the
project filenames are not the same. ETAP projects consist of the following files and they
must have the same filename:

<filename>.mdb
<filename>.oti
<filename>.pso (This file exists if you have OLE objects in your projects)
<filename>.cpx (This file exists if you have cable pulling projects)
<filename>.grd (This file exists if you have ground grid systems)

 ETAP compacts project Access database after saving and closing of the project. The
compaction function is an MS Access feature, which is activated by ETAP.
You will probably notice the mdb filename truncation when the project resides across the
network. This is due to your File System Type. Please refer to the following link for more
information on File Naming in Windows XP Professional:
http://technet.microsoft.com/en-us/library/bb457112.aspx

If your project name contains 8 characters or less, you will not see this problem. Also, if
the project is not across the network, you will not see this problem.

Item22:
Error: “ETAP key is not found or the License Manager is not ready!” message appears

 Verify that the ETAP License Manager is installed in the designated computer. If it is
not, Install the License Manager and make sure there is no firewall interference.

 The ETAP License Manager Service is not running. Reset the License Manager from
Start\All programs\ETAP XXX\Reset License Manager.

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
Operation Technology, Inc. All Rights Reserved.

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Problems related to Installation of ETAP

 ETAP key is not properly connected to the computer or key drivers are not installed
properly. Verify that the key is securely attached to the computer. Refer to the ETAP
User Guide, Chapter 2 for details.

 The ETAP License Manager is installed in a Virtual Machine. ETAP prevents the
operation of the License Manager on a virtual machine. This is due to the nature of
virtual machines that makes it possible to replicate the ETAP License Manager in
violation of its intended number of users per ETAP License Grant and Agreement.
Please contact sales@etap.com for more details.

Item23:
Error: “Could not read key!” message appears when using ETAP 556 with Aladdin HASP
USB-1600 Stand Alone key

This error message appears because when you are using an Aladdin HASP USB-1600 Stand
Alone key with ETAP 5.5.6, you have selected the Stand Alone key option.

When you launch ETAP 5.5.6, the ETAP License Wizard prompts you to choose between a
Stand Alone Key and Network Key. You MUST select Network Key regardless of whether
your ETAP configuration is for a Stand Alone or Network license.

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
Operation Technology, Inc. All Rights Reserved.

© Operation Technology, Inc. Page 27 of 29 ETAPKB


ETAP Knowledge Base

Problems related to Installation of ETAP

If a Network Key is used, specify the computer name or IP address of ETAP License Server.
For a Stand Alone key, enter a period (“.”) or type in “LocalHost”. Click Next to continue.

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
Operation Technology, Inc. All Rights Reserved.

© Operation Technology, Inc. Page 28 of 29 ETAPKB


ETAP Knowledge Base

Problems related to Installation of ETAP

Upon successful detection of the key, click Finish to complete the ETAP License Wizard.

Item24:
Activation Code is required every time ETAP is launched

This occurs when user switches between different versions of ETAP and all of these versions
are using the same etaps.ini file stored in C:\Windows. Since each version has its own
activation code, switching between different versions will prompt you to enter the activation
code.

To avoid having to enter the Activation Code every time ETAP is launched, follow these steps:

(1) Go to C:\Windows

(2) Copy the etaps.ini file

(3) Paste this file into the Application folder of the version that prompts you to enter the
Activation Code

(4) Launch ETAP for version and update the activation code

The next time you launch ETAP, you will no longer be requested to enter an activation code.

Item25:
Is ETAP compatible with Citrix?

CITRIX is officially not supported for ETAP because we do not test against it. We do support
Microsoft‟s Terminal Services which is basically the same. We are not aware of any specific
limitations for using Citrix (a number of our customers do use Citrix) but a network license for
ETAP is required. Additionally, ETAP is a demanding application (depending on project size) on
both PC real time and graphics, so a Terminal Services (or Citrix) arrangement is not always the
most responsive.

This document is confidential and proprietary to Operation Technology, Inc. and may not be reproduced, published or disclosed to
others without the written authorization of Operation Technology, Inc., 17 Goodyear, Suite 100, Irvine, CA 92618, USA. © 2010 by
Operation Technology, Inc. All Rights Reserved.

© Operation Technology, Inc. Page 29 of 29 ETAPKB