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Elvia P.

Lopez
Patriciaquezada1201@gmail.com

Administrative Skills:

• Bilingual (English/Spanish)
• Data Entry
• Internet Savvy
• 10-Key by touch
• Filing
• Multiple phone lines
• UPS World Ship
• FedEx
• Accounts Receivables
• Customer Service
• Microsoft Office
• Collection/Over dues
• Scheduling
• Maintaining inquires/records
• Scanning documents
• Quick Books
• Mas 200
• Excellent communication skills
• Knowledge of principles/processes for customer satisfaction
• Shipping And Receiving
• Maintaining Amazon , eBay, Houzz Accounts

Experience:
Partners Alliance Corp Poway CA,
May 2016 – Present

 Excellent reasoning and critical thinking abilities


 Good ability to self-manage time and work independent of supervision
 Strong written and verbal communication skills
 Very analytical and detail-focused
 In-depth knowledge of the claims adjustment process and what factors influence the amount
 Fully trained and able to take on a role as a claims adjuster for Progressive
 Strong understanding of Progressive’s insurance business model and procedures
 Strong understanding of insurance rules laws and regulations governing the claims process
 Strong investigatory and statistical analysis skills
 Good team member and able to take direction from supervisors
 Conducted damage assessments to vehicles and property and authored reports.
 Worked under the supervision of an experienced claims adjuster.

 Used statistical programs to input factors for claims amount determinations.


 Looked for evidence of fraudulent claims and reported them to insurance investigators.

ADM Bathroom Design Vernon Ca,


Office Administration Sep 2014 – Mar-2016

• Contacted carrier representatives to make arrangements or to issue instructions for shipping


and delivery of materials.
• Determined shipping methods, routes, or rates for materials to be shipped.
• Scheduled freight
• Processed Payments
• Maintained websites account Amazon, EBay, and Houzz.
• Processed Orders
• Answered telephones and gave information to callers, take messages, or transfer calls to
appropriate individuals.
• Greeted visitors or callers and handle their inquiries or direct them to the appropriate
persons according to their needs.
• Set up and maintained paper and electronic filing systems for records, correspondence, and
other material.
• Examined shipment contents and compared with records such as manifests, invoices, or
orders to verify accuracy.
• Prepared documents, such as work orders, bills of lading, or shipping orders, to route
materials.