You are on page 1of 11

Troubleshooting

T24Updater tool - TAFJ

Information in this document is subject to change without notice.

No part of this document may be reproduced or transmitted in any form or by any means,
for any purpose, without the express written permission of TEMENOS HEADQUARTERS SA.

© 2016 Temenos Headquarters SA - all rights rese


Troubleshooting - T24Updater tool (V2.7)

Table of Contents

Document History .......................................................................................................................................... 3


Introduction.................................................................................................................................................... 4
Troubleshooting TAFJ Updates: ................................................................................................................... 4
1. SEVERE: Internal TAFJ error - Exception : java.lang.NoClassDefFoundError ............................ 4
2. Update failed ................................................................................................................................. 5
3. Update failed: T24.UPDATE.INSTALLER with msg FailUpdate<<update name>>, Unable to
open updates directory .......................................................................................................................... 6
4. Xml is invalid Content is not allowed in prolog. ............................................................................. 7
5. Update jars are copied to TAFJ Home directory and the service BNK/T24.UPDATES failed to
install the updates. ................................................................................................................................. 9
6. Cannot run program "/TAFJ/bin/tRun": error=2, No such file or directory .................................. 10
Conclusion:.................................................................................................................................................. 11

Core Infra Temenos PACS 2


Troubleshooting - T24Updater tool (V2.7)

Document History

Author Version Date

Charles John 1 22-Jul-14

Maria Priyanka D 1.2 26-Apr-16

Celine Seba Preethi L 1.3 18-Nov-16

Maria Priyanka D 1.4 22-Feb-17

Comments:

Core Infra Temenos PACS 3


Troubleshooting - T24Updater tool (V2.7)

Introduction
The purpose of this document is to troubleshoot the errors faced while installing updates using T24Updater
tool in a TAFJ environment.

Troubleshooting TAFJ Updates:

1. SEVERE: Internal TAFJ error - Exception : java.lang.NoClassDefFoundError

Error Message:

SEVERE: Internal TAFJ error - Exception : java.lang.NoClassDefFoundError:


com/temenos/t24/STORE_OVERRIDE_cl - Cause : java.lang.ClassNotFoundException: No
ClassLoaders
found for: com.temenos.t24.STORE_OVERRIDE_cl - Message :
com/temenos/t24/STORE_OVERRIDE_cl - LocalizedMessage :
com/temenos/t24/STORE_OVERRIDE_cl

Figure 1 – Error Message

To Resolve this

The reported error message occurs if the class file is missing inside the .jar file. Here,
STORE_OVERRIDE_cl.class is missing. In order to resolve the problem, we need to recut the update and
send it to client.

Core Infra Temenos PACS 4


Troubleshooting - T24Updater tool (V2.7)

2. Update failed

Error Message:

Figure 2 – Error Message

To resolve this:

Please note that system will refer the executable specified in <installprogram> tag.

<service name="T24" pathType="EXEC" updateType="AUTO">

<path>C:\Temenos\ModelBank-R13-TAFJ\T24\Programs\TAFJ\bin\tRun.bat
T24Version</path>

<installpath>C:\Temenos\ModelBank-R13-
TAFJ\T24\Env\MB\Data\UD\updater\updates\tmp</installpath>

<installprogram>C:\Temenos\ModelBank-R13-
TAFJ\T24\Programs\TAFJ\bin\t24Updater.bat</installprogram>

</service>

Figure 3 – Updater.xml

Below changes in t24Updater.bat will resolve the problem:

Before modification:

set "RUN_CONF=%DIRNAME%tafj_conf.bat"

After modification:

set "RUN_CONF=%DIRNAME%\tafj_conf.bat"

Core Infra Temenos PACS 5


Troubleshooting - T24Updater tool (V2.7)

3. Update failed: T24.UPDATE.INSTALLER with msg FailUpdate<<update


name>>, Unable to open updates directory

Error Message:

T24 Updater V2.7

Input Summary:
T24Updates-2016-4-26-854.zip
201603_SY_ModelBank_1_JAVA_1.7.jar
installing class fr.jayasoft.ivy.url.IvyAuthenticator
Update failed for 201603_SY_ModelBank_1_JAVA_1.7.jar : Message: Failed
T24.UPDATE.INSTALLER with msg FailUpdate 201603_SY_ModelBank_1, Unable to open
updates directory
/u01/app/temenos/T24/current/UD/201603_SY_ModelBank_1_JAVA_1.7

Figure 4 – Error Message

To resolve this

1. In Windows:
For Windows OS, add the following in updater.bat present in \UD\updater\bin directory.

set T24_HOME=<<UD_DIRECTORY>>

set TAFJ_HOME=<<TAFJ_HOME>>

set JAVA_HOME=<<JAVA_HOME>>

set PATH=%JAVA_HOME%\bin;%PATH%

Figure 5 – updater.bat settings

Open the command prompt from the path UD directory and append the updater\bin path to PATH variable
as below.

set PATH=<<UD_Directory>>\updater\bin;%PATH%

Then run the updater.bat from UD directory.

Core Infra Temenos PACS 6


Troubleshooting - T24Updater tool (V2.7)

2. In Unix/Linux:

export T24_HOME=<<UD_DIRECTORY>>

export TAFJ_HOME=<<TAFJ_HOME>>

export JAVA_HOME=<<JAVA_HOME>>

export PATH=$JAVA_HOME\bin:$PATH

Figure 6 – updater.bat settings

Open the command prompt from the path UD directory and append the updater\bin path to PATH variable
as below.

export PATH=<<UD_Directory>>\updater\bin;$PATH

Then run the updater.bat from UD directory.

4. Xml is invalid Content is not allowed in prolog.

Error Message:

$ updater
Bad level value for property: .level
Bad level value for property: java.util.logging.ConsoleHandler.level

T24 Updater V2.7

Input Summary:

T24Updates-2016-6-13-615.zip

R15_AA_ModelBank_5_JAVA_1.7.jar

R15_AA_Settlement_1_JAVA_1.7.jar

installing class fr.jayasoft.ivy.url.IvyAuthenticator

Jun 26, 2016 10:18:31 AM com.temenos.versionutil.SystemDescription validateXML

SEVERE: Xml is invalid Content is not allowed in prolog.

Core Infra Temenos PACS 7


Troubleshooting - T24Updater tool (V2.7)

Warning: [/live/t24appl/TAFJ/bin/tRun T24Version] is not a valid xml

description of a system

null

Figure 7 – Error Message

To resolve this
The reported problem in any of the below scenarios.

1. Check if the below property set to "true" in TAFJTrace.properties file present inside
$TAFJ_HOME/conf directory

log4j.debug=true

Set it to false to resolve the reported problem.

log4j.debug=false

2. Check the output of T24Version if it has any Java Memory warnings other than the output of
T24Version. The error occurs in EB.GET.UPDATES.XML as the below content also gets added in
the generated xml which makes invalid content.

"Java HotSpot(TM) 64-Bit Server VM warning: INFO: os::commit_memory(0x00000007bfe00000,


717225984, 2097152, 0) failed; error='Cannot allocate memory' (errno=12); Cannot allocate large
pages, falling back to regular pages"

Figure 8 – Java Memory issue

Resolve the above Java memory issues and check the output of “tRun T24Version”. Then run the
updater.

Core Infra Temenos PACS 8


Troubleshooting - T24Updater tool (V2.7)

5. Update jars are copied to TAFJ Home directory and the service
BNK/T24.UPDATES failed to install the updates.

Error Behaviour:

Figure 9 – Extraction of JARs under TAFJ home

To resolve this
Comment the below section in updater.xml to resolve the problem:

<service name="TAFJ" pathType="EXEC" updateType="AUTO">


<path>/U01/t24dm1/t24unit/TAFJ/bin/tVersion</path>
<installpath>/U01/t24dm1/t24unit/TAFJ</installpath>
<installprogram>/U01/t24dm1/t24unit/TAFJ/bin/tUpdater</installprogram>

</service>

Figure 10 – Solution

Core Infra Temenos PACS 9


Troubleshooting - T24Updater tool (V2.7)

NOTE: For installing T24 updates in TAFJ environment, it is enough to uncomment service name T24.

6. Cannot run program "/TAFJ/bin/tRun": error=2, No such file or directory

Error Behaviour:

Figure 11 – Error Message

To resolve this

Modify the updater.xml file to execute the updater from shell prompt as below

<service name="T24" pathType="EXEC" updateType="AUTO">


<path>sh /usr/TAFJ/bin/tRun T24Version</path>
<installpath>usr/UD/updater/updates/tmp</installpath>
<installprogram>sh /usr/TAFJ/bin/t24Updater</installprogram>
</service>

Core Infra Temenos PACS 10


Troubleshooting - T24Updater tool (V2.7)

Conclusion:

The procedures suggested in the document will ensure that the errors mentioned will be resolved.

After installation of updates, all the INAU files, which are released in updates installation should be
authorised. If CONVERSION.DETAILS records are released, it should be authorised and verified, so that
the corresponding data conversion is done.

Core Infra Temenos PACS 11