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What is Emotional Intelligence ?

IQ (Intelligence Quotient) and EQ

(Emotional Intelligence Quotient) are
acronyms that are often quoted in the
literature related to psychology and
management. Let’s see them one by one.
How do we, at Socialigence, see Social & Emotional
We, at Socialigence, define ‘Social & Emotional
Intelligence’ as the “Ability to adapt one’s
behavior on the basis of awareness of one’s own
emotions and attunement with others’ emotions”.

As one of the Top-10 Future Work

Skills according to The Institute for
the Future (IFTF), it is the keystone
competence for self-management
and interpersonal effectiveness
across all the industries, functional
areas and levels of hierarchy.
IQ – Intelligence quotient – formulated by psychologists like Alfred Binet and
later conceptualized by psychologist William Stern, includes qualities like
analytical skills, logical reasoning, ability to relate multiple things, and ability
to store and retrieve information. For a long time, IQ was considered as the
true measure of one’s potential and unquestioned standard of one’s
excellence in life and work. It was also considered to be set in our genes, and
hard to develop or improve.

Then came EQ – Emotional Intelligence. Conceptualized by psychologists

like Michael Beldoch, formulated by John Mayer & Peter Salovey, and later
popularized by psychologist Daniel Goleman, EQ includes four key
competencies which then have further sub-competencies:
Emotional awareness Self-control Empathy Synchrony
Self-assessment Trustworthiness Attunement Self-presentation
Self-confidence Commitment Empathic accuracy Influence
Conscientiousness Adaptability Social cognition Concern
Can Social & Emotional Intelligence be developed, and
how is it beneficial?
Over the years, numerous studies have found that Social &
Emotional intelligence can be developed and is beneficial:

In 2002, UNESCO began a worldwide initiative to promote Social and Emotional

Intelligence, sending a statement of ten basic principles for implementing SEI to the
ministries of education in 140 countries.
In meta-analysis of 668 evaluation studies of SEI programs for children from
preschoolers through high school by Roger Weissberg, it was found that SEI
programs produced a strong benefit in academic accomplishment.
In participating schools of SEI training, up to 50 percent of children showed improved
achievement scores and up to 38 percent improved their grade-point averages.
SEI programs also made schools safer: incidents of misbehavior dropped by an
average of 28 percent; suspensions by 44 percent; and other disciplinary actions by
27 percent.
As a result of SEI programs, attendance rates rose, while 63 percent of students
demonstrated significantly more positive behavior.
The Harvard Business Review hailed emotional intelligence as “a ground-
breaking, paradigm-shattering idea,” one of the most influential business
ideas of the decade.
The Rutgers University-based Consortium for Research on Emotional
Intelligence in Organizations (CREIO), founded in 1996, has been
successfully collaborating with organizations to develop SEI competencies.
A study (Hulsheger et al., 2012) found that two weeks of Mindfulness & SEI
training increased well-being, decreased emotional exhaustion at work, and
even increased job satisfaction.
Mindfulness & SEI has been found to increase brain cortex thickness and
activation in regions associated with emotional awareness and emotion
management (Tang et al., 2015)
Training in the emotional intelligence skill of compassion has been shown to
reduce interpersonal stress and improve relationships (Singer 2016; Kok et
al. 2013).
At Weatherhead School of Management at Case Western Reserve
University, MBA students were asked to assess their ESI competencies,
choose which competencies they wish to strengthen, and be guided by and
individualized learning plan for the same. The gains lasted for years for
them. Up to two years after MBA, they still showed 47% improvement on
self-awareness competencies and 75% for competencies such as empathy
and team leadership.
Researcher Lyle Spencer found that for every 1 percent improvement in the
service climate, there’s a 2 percent increase in company’s revenue.
Researchers Boyatzis, Goleman & Rhee did an analysis of the partners’
contributions to the profits of a large accounting firm. If the partner had
strengths in self-management, he or she added 78% more incremental profit
than did partners without those strengths. Likewise, the added profits for
partners with strengths in social skills were 110% greater, and those with
strengths in the self-management added a 390% incremental profit – in this
case, $1,465,000 more per year. By contrast, significant strengths in
analytical reasoning abilities added just 50% more profit. Thus purely
cognitive abilities help, but the ESI competencies help far more
Socialigence is a unique venture
specializing in the development
of Social & Emotional
Intelligence through its online
courses & customized