Managed Services Pricing

Managed Services Essentials
$1,000 annually

Let’s Get Down to Business.
Corporate Office: 23 N Broadway, Suite 400 Fargo, ND 58102 SummitGroupSoftware.com

SM

Managed Services Advanced

10% of SLP for existing customers billed annually ($2,000 min) 15% of SLP for new customers billed annually ($3,000 min) 11% of SLP for existing customers billed quarterly ($2,200 min) 16% of SLP for new customers billed quarterly ($3,200 min)

Managed Services Premium

20% of SLP for existing customers billed annually ($4,000 min) 30% of SLP for new customers billed annually ($6,000 min) 22% of SLP for existing customers billed quarterly ($4,400 min) 32% of SLP for new customers billed quarterly ($6,400 min)

Managed Services

Let’s Get Down to Business.

SM

SummitGroupSoftware.com

Note: Support services are delivered remotely. Charges will apply for necessary consulting services such as business analysis/scoping, customization of reports, customization of application windows or functionality, building integrations, or other consulting services not specifically listed as a benefit. All travel time and expenses to be billed to client. All benefits expire at end of 12 month contract with the exception of prepaid hours. SLP (System List Price) is calculated based on the defined Microsoft System List Price and the cost of included third party/ISV products. All Managed Services contracts will specifically call out the covered third party/ISV products. All customers must be registered with Summit Group Software and be current with their annual enhancement plan for Microsoft Dynamics and covered ISV products for the length of the Managed Services contract. Nonrefundable.

000 $1. Project Management Project Management related to products covered under Managed Services. Resource based in Fargo. Unlimited Technical Support Same day response 8AM central to 5PM central. Resource based in Fargo. Monthly invoicing Net 30 terms.000 Applied to services. Available on a first come first serve basis. Monthly invoicing Net 30 terms.000 Applied to services. Convergence credit memo for $1. System Down 24 x 7 support access. Credit Memo given after attending Convergence. 12 month consulting rate lock Hourly rate is locked through length of contract. Remote User/security administration Remote setup and administration of Microsoft Dynamics users. Convergence credit memo up to $2. Unlimited Training Free access to all Summit Group Software scheduled classroom or online training. 12 month consulting rate lock Hourly rate is locked through length of contract. Unlimited Technical Support Same day response 8AM central to 5PM central. System Down 24 x 7 support access. Discount on prepaid blocks of hours (25/50/100/200 at 8%/10%/12%/15% discount) Managed Services Premium Monthly Remote Server Diagnostic and Report Scheduled and performed remotely by our support team. ND. Discount on prepaid blocks of hours (25/50/100/200 at 10%/12%/16%/20% discount) .Managed Services Essentials Monthly Remote Server Diagnostic and Report Scheduled and performed remotely by our support team. Microsoft Dynamics GP Resource Staffing Available resource trained in day to day transaction processing in Microsoft Dynamics GP with background in accounting processing. Available on a first come first serve basis. Charge of $800 per week applies. Monthly Account Management Meetings Scheduled and done monthly with account manager. Microsoft Dynamics GP Resource Staffing Available resource trained in day to day transaction processing in Microsoft Dynamics GP with background in accounting processing. Resource based in Fargo. Managed Services Advanced Monthly Remote Server Diagnostic and Report Scheduled and performed remotely by our support team. Applied to services. Available on a first come first serve basis. ND. Discount on prepaid blocks of hours (25/50/100/200 at 6%/8%/10%/12% discount) Convergence credit memo for $1. Database/company setup Setup of new company databases. Microsoft Dynamics GP Resource Staffing Available resource trained in day to day transaction processing in Microsoft Dynamics GP with background in accounting processing.000 services credit memo per first two attendees. Upgrade Services includes remote test upgrades and necessary service pack updates. Credit Memo given after attending Convergence. Monthly Account Management Meetings Scheduled and done monthly with account manager. Charge of $800 per week applies. ND. Charge of $800 per week applies. Credit Memo given after attending Convergence. Monthly invoicing Net 30 terms. Monthly Account Management Meetings Scheduled and done monthly with account manager. 12 month consulting rate lock Hourly rate is locked through length of contract.

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