Building Enterprise CMDB

Building the
Enterprise CMDB
Bill Iffland
Enterprise Configuration Manager
10
Our Company
Technology Profile
IT&T Staff Worksta(ons & Printers Applica(ons
 700+  9,264 desktops  850+ in PorGolio
 3,892 laptops
 854 Rugged Laptops
End Users  2,323 networked printers Servers
 13,800+  926
Loca(ons Mainframe
 1,854  1,800 MIPS
Service Desk Storage

 181,000+ contacts/yr  300+ Terabytes – Online
 460+ Terabytes – Tape
Communica(ons Communica(ons Infrastructure

 22,340 voice ports  2,300+ miles of fiber
Security
 5,000 Cell phones  10,000+ firewall rules
 388 Base StaCons
 700+ Blackberries  39 VPNs
 124 towers
 3,088 pagers  108 firewalls
 99 PBXs
 4,300+ two-‐way radios
10
Good to Great
Culture of Discipline
“Sustained great results depend upon
building a culture full of self-disciplined
people who adhere to a consistent system
with freedom and responsibility within the
framework of that system.”
- JIM COLLINS, author of ‘Good To Great’
10
Configuration Management Process
Configuration Management System
10
• A set of tools and databases that are used to
manage the IT configuration data:
– Incidents, Problems, Known Errors, Changes,
Releases
– May contain employee, supplier, location,
customer, business unit, and user data
– Tools for collecting, storing, managing, updating
and presenting CI and relationship data
10
• A set of tools and databases that are used to
manage the IT configuration data:
– Incidents, Problems, Known Errors, Changes,
Releases
– May contain employee, supplier, location,
customer, business unit, and user data
– Tools for collecting, storing, managing, updating
and presenting CI and relationship data
“The CMS should prevent changes from being
made to the IT infrastructure or service
configuration baseline without valid
authorization via Change Management.”
10
Configuration Management
Disciplined Thought – Process Maturity
10
No Inventory
10
No Inventory Asset Inventory
10000 1200
3000 200
5000 15000
1000 600
500 2000
10 3500
10
Asset
Management
10000 1200
3000 200
5000 15000
1000 600
500 2000
10 3500
10
Asset
Management
Serial Numbers
10000 1200
Status
LocaCon
3000 200
Financials/Contracts
Vendor
5000 15000
Manufacturer
Licenses
1000 600 Upgrades
Version
500 2000 Department
Change Requests
10 3500 Incidents
Problems
10
Asset ConfiguraCon
Management Management
Serial Numbers
10000 1200
Status
LocaCon
3000 200
Vendor
5000 15000
Manufacturer
Licenses
Version
500 2000 Department
Change Requests
10 3500 Incidents
Problems
10
Asset ConfiguraCon
Serial Numbers
10000 1200
Status
LocaCon
3000 200
Vendor
5000 15000
Manufacturer
Licenses
Version Asset RelaConships

500 2000 Department User CorrelaCon
Change Requests Impact Analysis

10 3500 Incidents Predictable Change
Problems ProacCve PM & KB
10
Asset ConfiguraCon
Serial Numbers
10000 1200
Status
User
LocaCon
3000 200
Vendor
5000 15000
Manufacturer
Licenses


10
Asset ConfiguraCon
Serial Numbers
10000 1200
Status
User
LocaCon
3000 200
Vendor
5000 15000
Manufacturer
Licenses


10
Our “World”
Disciplined Thought – Identification
10
Our “World”
People
10
Our “World”
People
OrganizaCon
10
Our “World”
Tickets
People
OrganizaCon
10
Our “World”
Tickets
People
OrganizaCon
Group
10
Our “World”
Tickets
People
OrganizaCon LocaCon
Group
10
Our “World”
Tickets Service
Asset

CIs
People
OrganizaCon LocaCon
Group
10
Our CMS in the beginning
Disciplined Thought – No Hedgehog Concept
Tickets Loca%on Hardware

Assets
People People
Hardware
Group
Assets
Tickets Loca%on Loca%on
People
10
Our CMS Yesterday
Disciplined Thought – Concept Developing
Group
Hardware/
Soaware
Assets
People
Tickets LocaCon
People
LocaCon
10
Our CMS Yesterday
Disciplined Thought – Concept Developing
Group
Hardware/
Soaware
Assets
People
Tickets LocaCon
People
LocaCon
Desktop
Assets
10
Our CMS Today
Disciplined Thought – Concept Matured
People
OrganizaCon
CIs
Tickets Service
Assets
Asset
Services

Group
CIs
LocaCon
10
Configuration Items
Disciplined Thought – CIs defined
Framework Categories
10
Configuration Items
Hardware
Any computer, storage, network transport, telecommunicaCon, or tesCng

device, and facility infrastructure or equipment.
10
Configuration Items
Hardware
10
Configuration Items
Hardware Hostname
Any name given to computer hardware running a network operaCng system
acCng as a server, or network hardware providing data transport.
10
Configuration Items
Hardware Hostname
10
Configuration Items
Hardware Hostname Resource
A logical name for an infrastructure, database, mainframe, or web services.
10
Configuration Items
Hardware Hostname Resource
10
Configuration Items
Hardware Hostname Resource Soaware
Any program execuCng on hardware (i.e.by consuming resources supplied

by hostnames)
10
Configuration Items
Hardware Hostname Resource Soaware
10
Configuration Items
Hardware Hostname Resource Soaware Business

Service
Any unique collecCon of the other CIs. Typically defined by a set of Soaware
CIs or common afribute.
10
Configuration Items

Service
10
CI Relationships
Disciplined Thought – Topology defined
Technology/Infrastructure PerspecCve

Service
10
CI Relationships

Service
Upstream Downstream
10
CI Relationships

Service
Upstream Downstream
AutomaCc
10
CI Relationships

Service
Upstream Downstream
AutomaCc
Manual
10
CI Relationships
Business Service PerspecCve
Business Soaware Resource Hostname Hardware

Service
Downstream Upstream
AutomaCc
Manual
10
CI Topologies
Disciplined Thought – Basic Patterns
10
CI Topologies
Database ReporCng
Report
SW DB1 HST1 SRV1
10
CI Topologies
Database ReporCng
Report
SW DB1 HST1 SRV1
C/S ApplicaCon with External Database
AppSvc HST10 SRV3
AppX
DB2 HST11 SRV4
10
CI Topologies
Disciplined Thought – Reusable Patterns
10
CI Topologies
Intranet ApplicaCon with External Database
WW1::WORLD WIDE
WEB PUBLISHING
SERV
WWW1 SRV101
WW2::WORLD WIDE
PNET WEB PUBLISHING
WWW2 SRV102
SERV
PNET WW3::WORLD WIDE
PORTAL
WEB PUBLISHING
SERV WWW3 SRV103
DBP DB101 HST5 SRV5
10
CI Topologies
10
CI Topologies
Client/Server ApplicaCons on Virtual Servers
SXD HST50
WW1::WORLD WIDE
WEB PUBLISHING
SERV
APPX VM5 VSRV1
DBP
SYD HST51
DBX HST60
APPY VM6 VSRV2
DBP
DBY HST61
10
Our “World View”
Disciplined Thought – CMS Framework
10
10
10
10
10
10
10
GetITT: CI – centric
Disciplined Action
10
GetITT: CI – centric
Disciplined Action
10
GetITT: Dependency Analysis
Disciplined Action
10
GetITT: Impact Analysis
Disciplined Action
10
ITIL V3 Service Lifecycle Model
Moving Good to Great – Our Culture Matures
10
Configuration Mgmt Roadmap
Disciplined Thought – Charting our course
10
22
Config. Mgmt &
10
22
Config. Mgmt & Consolidate
Auto-populate
10
22
Auto-populate
Build CI
10
22
Auto-populate
Build CI ‘Federated’
10
22
Auto-populate
Build CI ‘Federated’
Assess
10
22
Auto-populate
Build CI ‘Federated’ GetITT CMDB & Config. Mgmt
Assess
10
22
Auto-populate
Build CI ‘Federated’ GetITT CMDB & Config. Mgmt
Integrated CMDB
Assess
10
22
Auto-populate
Build CI ‘Federated’ GetITT CMDB & Config. Mgmt Circuit DB in
Integrated CMDB
Assess
10
22
Auto-populate
Build CI ‘Federated’ GetITT CMDB & Config. Mgmt Circuit DB in
Integrated CMDB Run book
Assess
10
22
Our near-term CMS/CMDB Vision
Disciplined Action
10
Disciplined Action
• Business Services defined as CIs
10
Disciplined Action
• Integrated Service Catalog used to provision IT
services (internal and external)
10
Disciplined Action
• GetITT is the ‘system of record’ for Asset and
Services CIs
10
Disciplined Action
Services CIs
• Integrated Auto-discovery used to populate and
reconcile CMDB data
10
Disciplined Action
Services CIs
reconcile CMDB data
• Undocumented changes captured through
baseline/discovery
10
Disciplined Action
Services CIs
reconcile CMDB data
• Undocumented changes captured through
baseline/discovery
• Dashboard thresholds used to direct pro-active
Problem Mgmt efforts
10
Measure with Reporting
Disciplined Thought - Face the Brutal Facts
10
Measure with Reporting
Disciplined Thought - Face the Brutal Facts
What’s the best that can happen?
Optimization
What will happen next?
Predictive
Modeling
What if these trends conCnue?
Forecasting
Why is it happening?
Informa(on Advantage
Statistical
Analysis
Alerts
What acCons are needed?

Query
Drilldown
Ad Hoc What exactly is the problem?
Reports
Standard
Reports How many, how oaen, where?
What happened?
Maturity of Repor(ng Capabili(es
10
This diagram has been adapted from SAS Inc.
Measure Software Asset CIs
Disciplined Action – New metrics
10
• 2 sub-categories of software asset CIs:
– Application
– Infrastructure
10
– Application
– Infrastructure
• 2 measurements:
– Completeness = Critical fields are populated, specific Group and
User relationships exist and specific topological dependency
relationships exist.
– Validity = The required fields are true and relationships are made
with active/deployed Groups, Users, and other CIs.
10
– Application
– Infrastructure
• 2 measurements:
– Completeness = Critical fields are populated, specific Group and
User relationships exist and specific topological dependency
relationships exist.
– Validity = The required fields are true and relationships are made
with active/deployed Groups, Users, and other CIs.
• Each measurement includes:
– 9 fields
– 5 role relationships
– 2 CI relationships
10
Configuration Mgmt Audit/Verify
Disciplined Thought and Action
10
Production
Environment
10
auto-‐discover
report reconcile
Production
Environment
10
CMS/CMDB
auto-‐discover
report reconcile
Production
Environment
10
GetITT: Integrated Auto-Discovery
Disciplined Action
10
Disciplined Action
• Identifies computers, servers, applications, network devices, printers, and UPS’
10
Disciplined Action
• Can find most IP-based devices connected within enterprise network
10
Disciplined Action
• Finds what software is running and related TCP connections between application and
dependent systems
10
Disciplined Action
• Finds what software is running and related TCP connections between application and
dependent systems
10
GetITT: Actionable Dashboards
Disciplined Action
10
Disciplined Action
• Automatically populates the CMDB with results of its explorations
10
Disciplined Action
• Coalescing ensures an accurate accounting of operating environment
10
Disciplined Action
• Baselining allows changes to be tracked against last CI known ‘states’
10
Disciplined Action
• Baselining allows changes to be tracked against last CI known ‘states’
10
Our long-term CMS Vision
Integrating CMDBs – Lofty Goals (BHAG)
Tech. Strategic
Plan
Key
IniCaCves ETP Plan
People
OrganizaCon Business Tech

Plans
Service
Tickets
Asset

CIs
Group Service Strategy CMDB Projects
Test Plans Design

Documents
Loca(on
Requirements
SpecificaCons
Service Transi3on/
Opera3on CMDB Service Design CMDB
10
Questions & Answers
bill.iffland@pgnmail.com
10

Building Enterprise CMDB

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Building Enterprise CMDB

Uploaded by

Copyright:

Available Formats

Building the

Service Desk Storage

Communica(ons Communica(ons Infrastructure

Version Asset RelaConships

Change Requests Impact Analysis

Problems ProacCve PM & KB

Version Asset RelaConships

Change Requests Impact Analysis

Problems ProacCve PM & KB

Version Asset RelaConships

Change Requests Impact Analysis

Problems ProacCve PM & KB

Tickets Loca%on Hardware

Tickets Loca%on Loca%on

Any computer, storage, network transport, telecommunicaCon, or tesCng

Hardware Hostname Resource

Hardware Hostname Resource

Hardware Hostname Resource Soaware

Any program execuCng on hardware (i.e.by consuming resources supplied

Hardware Hostname Resource Soaware

Hardware Hostname Resource Soaware Business

Hardware Hostname Resource Soaware Business

Hardware Hostname Resource Soaware Business

Hardware Hostname Resource Soaware Business

Hardware Hostname Resource Soaware Business

Hardware Hostname Resource Soaware Business

Business Service PerspecCve

Business Soaware Resource Hostname Hardware

C/S ApplicaCon with External Database

AppSvc HST10 SRV3

DB2 HST11 SRV4

PNET WW3::WORLD WIDE

DBP DB101 HST5 SRV5

APPX VM5 VSRV1

APPY VM6 VSRV2

Config. Mgmt &

Config. Mgmt & Consolidate

Config. Mgmt & Consolidate

Config. Mgmt & Consolidate

Config. Mgmt & Consolidate

Config. Mgmt & Consolidate

Build CI ‘Federated’ GetITT CMDB & Config. Mgmt

Config. Mgmt & Consolidate

Build CI ‘Federated’ GetITT CMDB & Config. Mgmt

Config. Mgmt & Consolidate

Build CI ‘Federated’ GetITT CMDB & Config. Mgmt Circuit DB in

Config. Mgmt & Consolidate

Build CI ‘Federated’ GetITT CMDB & Config. Mgmt Circuit DB in

Integrated CMDB Run book

What acCons are needed?

Maturity of Repor(ng Capabili(es

OrganizaCon Business Tech

Test Plans Design

You might also like