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Michael Patrick Ibbotson (303) 638-9599
Desk Side Support – Computer Technician – Network Technician
Professional desktop support - refresh technician and computer, printer, fax and copier repair technician. Successfully installed over
$50,000 dollars worth of computers and printers for US Bank and installed over $1,500,000 dollars worth of computers at Xcel.
 CompTIA Certifications - Lifetime: A+ Windows and A+ Macintosh-OS
 Troubleshot, resolved configuration/operating problems using Windows XP, 7 and 10
 Deployed computers using Active Directory and SCCM to install customers’ software
 Utilized Remedy and HP Service Manager to track installations, customers’ machines and trouble tickets
 Provided excellent customer service
 Testing of Cisco circuits, configuring same and resolving technical issues with Cisco routers and attached circuitry in college
laboratory Cisco classes

Desk Side Support Proximity PC Technician Denver, CO
Peak Systems, Inc. for BNP Paribas, Denver, CO 02/2018 – 03/2018
 In refresh support: configured/installed virtual Dell PC’s and laptops. Uused SCCM to load software on laptops using
primarily Windows 7 system software. Provided desktop support for customers at Denver location and prepared Dell VDI
PC’s and printers for backup site in Aurora. Configured printers for use at both sites.
 Supported customers with their computer and printer needs. Troubleshot issues both remotely and especially in-person.
Contract PC Installation Technician Denver, CO
Insight Global for CompuCom at US Bank, Denver, CO 01/2017 – 07/2017
 In refresh support: backed up old computers and deployed new computers on the network as well as decommissioned
PC’s using Windows 7 system software
 Installed new printers and decommissioned old printers
Contract Dell Desk Side Support PC Technician Denver, CO
Peak Systems, Inc. for Xcel Energy 03/2012-12/2016
 In desk side and refresh support: configured, troubleshot and deployed 1,000’s of computers using primarily System 7
software on the network as well as decommissioned PC’s
 Remotely and locally installed software for customer
 Resolved McAfee encryption issues
 Utilized Active Directory to locate customers and ascertain their user rights in terms of software they were allowed to use
 Located, identified and deleted computers in Active Directory, and checked if customers had been locked out
 Utilized Remedy, HP Service Manager and Quickbase to document repairs and hardware/software installations and to deal
with customers
Contract PC Technician Denver, CO
Equitrac – Denver, CO 07/2010 – 03/2012
 Serviced, installed Equitrac copy and fax counter terminals using Windows XP and Win 7
 Troubleshot, resolved configuration/operating problems with Equitrac equipment
Full-Time Student – Westwood College - Graduated 12/2011 Denver, CO
B.S., Information Technology: Systems Security 05/2009-06/2010
 Emphasis in network security. Hands-on creation and troubleshooting of information technology networking systems
 Built and programmed Cisco LAN and WAN routing and switching circuits using the Cisco Command Line Interface
 Other courses/labs included Wireless Technologies, Active Directory, UNIX, LAN Security and more
 Created comprehensive, company-specific security policy/plan which included risk management considerations and an
incident response plan
Field Service Technician Denver, CO
Frontier Business Products 12/2002-04/2009
 Repaired HP printers, Ricoh printers, FAX machines, scanners and photocopiers
 Provided technical support over-the-phone and in-person, utilizing interpersonal and troubleshooting skills
 Top producer in terms of over $15,000 to $20,000 monthly, billable income and $100,000 monthly, service contract work