3Com U.S.

Robotics
56K Message Modem

User’s Guide & Reference

This manual covers installation and operating instructions for the following modem: • 3Com U.S. Robotics 56K Message Modem® external modem

IMPORTANT MESSAGE: In accordance with the ITU-I standard for 56K transmissions, this modem is capable of 56Kbps downloads. However, the download speeds you experience may be lower due to varying line conditions and other factors. Uploads from users to server equipment travel at speeds up to 31.2 Kbps. An analogue phone line compatible with the ITU-T 56K standard (V.90) or x2 technology, and an Internet provider or corporate host site with the ITU-T 56K standard (V.90) or x2 technology are necessary for these high-speed downloads. Visit our Web site at http://www.3com.co.uk for future updates and enhancements.

3Com, the 3Com logo, and U.S. Robotics are registered trademarks and Total Control, Courier, x2 and the x2 logo are trademarks of 3Com Corporation or its subsidiaries. Windows is a registered trademark of Microsoft Corp. Any other trademarks, trade names, service marks, or service names owned or registered by any other company and used in this manual are the property of their respective owners. © 1999 3Com Corporation 220 Wharfdale Road Winnersh Wokingham Berkshire RG41 5TP All Rights Reserved
P/N: 2.024.288-A

Table of Contents

WELCOME TO 56K* INFORMATION ACCESS..................................1 PRODUCT FEATURES........................................................................2 FAX STANDARDS .................................................................................2 SUMMARY OF FEATURES .................................................................4 REMOTE VOICE RETRIEVAL ..................................................................7 T ELEPHONE HANDSET DTMF DIGITS FOR REMOTE MESSAGE RETRIEVAL .8 INDEPENDENT MODE FACSIMILE (FAX) FORWARDING ...............................8 CALLER ID FEATURE (APPLIES IN THE UK ONLY).....................................9 PART I : EXTERNAL MODEM INSTALLATION ................................10 SECTION A: EXTERNAL MODEM INSTALLATION WITH WINDOWS 3.X .........10 How to Connect the Modem.........................................................11 SECTION B : EXTERNAL MODEM INSTALLATION WITH WINDOWS 95.........12 How to Move Through the Screens You See When Windows Restarts .......................................................................................15 PART II : BEYOND SETUP................................................................22 SECTION A: INSTALLING VOICE/FAX/DATA SOFTWARE .........................23 Type of Modem............................................................................23 Initialisation String........................................................................23 Flow Control ................................................................................24 UART - Universal Asynchronous Receiver Transmitter.................24 (External Modems Only) ..............................................................24 SECTION B : TROUBLESHOOTING AND ONLINE HELP RESOURCES ...........25 If Plug and Play Does Not Detect Your Modem ............................31 Online Help Resources..............................................................32 Are You Still Having Problems? ...............................................34

...................................................................................................45 Basic Data Commands ...............................................................................69 CTR 21 Approval ................................69 Electromagnetic Compatibility ...................70 SECTION F : LIMITED WARRANTY.................................................................................................................................SECTION C : GLOSSARY ..............70 Network Compatibility Declaration............................................................69 Safety (Low Voltage Directive) ....71 .................................................................................................48 S-Registers...............................................................68 SECTION E : CE COMPLIANCE ...............58 The Serial Interface................................35 SECTION D : TECHNICAL QUICK REFERENCE..........................

Welcome to 56K* Information Access The International Telecommunications Union (ITU) decides the technical protocols communications devices must use to interoperate with each other.90 ITU 56K standard and x2 protocols. See www.2 Kbps.90 ITU 56K standard. Actual speeds may vary. Requires compatible phone line and server equipment. The download speeds you experience may be lower due to varying line conditions and other factors.com/56k. Robotics is working with providers everywhere to quickly upgrade their service to the V. The ITU has decided on a worldwide 56K standard technology.3com. Modems that comply with ITU standards can “talk to” other standards-compliant modems and fax machines worldwide. So.S. User’s Guide 1 . Robotics modem you can get all the Internet you want from any service provider who offers the V. now with a U. ∗ ∗ ∗ ∗ ∗ ∗ Capable of receiving up to 56 Kbps and sending up to 31. Complies with both the proposed V. This modem will give you the most compatibility with high speed downloads from service providers that offer the ITU 56K standard technology or x2 technology to their customers.S.90 ITU standard 56K technology or x2™ technology. 3Com U.

90 56K standard x2 Technology (Download up to 56kbps.42bis MNP 2-5 Fax Modulation Schemes ITU-T V.Product Features Your 56K Message Modem provides many advanced features.800bps) ITU-T V.32 ITU-T V.17 ITU-T V.32bis ITU-T V.21 Fax Standards EIA 578 Class 1 FAX EIA 592 Class 2.27ter ITU-T V.42 ITU-T V.0 FAX 2 56K Message Modem . Here are just a few : Modulation Schemes ITU-T V.34 (Inc.29 ITU-T V.22 ITU-T V.21 Bell 212A Bell 103 Error Control and Data Compression Schemes ITU-T V.200bps) ITU-T V.23 ITU-T V. 33.600 and 28.22bis ITU-T V. and Upload at 31.

12000. 57333 Back Channel Link Rates (Upload Speeds) 4800. 19200. 7200. 31200. 28800. 24000. 12000. 9600. 46666. 33333. 53333. 26400. 4800. 54666. 42666. 7200. 24000. 56000. 30666. 7200. 1200. 2400 Fax Link Rates 2400. 31200 V. 9600. 14400 Additional Link Rates 300. 9600. 40000. 9600. 49333. 45333. 41333. 37333. 12000.32bis Link Rates 4800. 38666. 21600. 44000. 34666. 52000. 28800. 33600 V. 7200. 14400. 21600. 50666.23). 1200/75 (V. 16800.34 Link Rates 4800. 14400. 32000.Front Channel Link Rates (Download Speeds) 28000. 12000. 29333. 19200. 14400 User’s Guide 3 . 48000. 26400. 36000. 16800.

4 56K Message Modem . 56K Message Modem features a bank of Flash Memory for this purpose. • is capable of receiving and storing incoming fax and voice messages without any DTE (Data Terminal Equipment) intervention i. The software includes all features needed to manage both 56K Message Modem in autonomous (independent) mode and normal fax and voice message mode. 56K Message Modem comes with specially designed application software. enables remotely stored voice messages to be accessed through a dial-up connection.Summary of Features Key Features of 56K Message Modem 56K Message Modem is the first product to include features that allow the user to receive fax and voice messages without the intervention of the PC. Messages can be received even when the PC is not switched on. • retains incoming fax and voice messages and therefore is not just a pass through device.e. This product is not just a normal voice/fax/data modem. 56K Message Modem--• is a feature-enhanced external modem with added Flash Memory. • provides the full functionality of a standard modem. Voice messages can be retrieved from a remote location. • • can transfer stored messages to the DTE (Data Terminal Equipment) at a later time. without a computer being switched on.

however. the recording will stop and a dialogue window will display a warning message. we recommend using the software delivered with the product. Before You Begin From the factory. Therefore. 2. User’s Guide 5 .• offers a voice channel feature that includes a built-in condenser microphone. Personal Message Your personal message can be recorded using the supplied software application. Refer to the software package to choose your 4-digit password. The software allows the user to take full advantage of all features in the product. and recite your personal message. Click Stop when you have finished. Other software can be used for all standard modem functions. In order to use the autonomous features. Note: If the recording limit of 15 seconds is reached. Independent fax and voice functionality can be enabled using the appropriate ‘Independent Mode’ screen of the supplied software. • includes software designed specifically for use with 56K Message Modem. It is also necessary to record a Personal Greeting Message and Full Message to use with the Message modem Modem. 1. To listen to your message. 3. The following section provides full instructions of how to achieve this. press PLAY from the supplied software application. Within the Independent Mode Greeting Screen. click Record. you will need to set a password for use with the remote feature of the modem. Also. it is necessary to configure the Message modem using the supplied communication software to make full use of these features. autonomous (independent) mode is not enabled.

4. the recording will stop and a dialogue window will display a warning message. 4. Within the Independent Mode Message Full Screen. press PLAY from the supplied software application. 1. 2. 3. click Record. click on the 'Download' button in order to send your Full Message to the modem. click on the ‘Download’ button in order to send your Personal Message to the modem. Full Message Your full message can be recorded using the supplied software application. Once you have recorded your Full Message. Once you have recorded your Personal Message. Note: If the recording limit of 15 seconds is reached. Click Stop when you have finished. 6 56K Message Modem . and recite your Full Message. To listen to your message.

the modem will 'abort' the call and go back 'on hook'. Whilst the 'outgoing message' is being played. The modem will automatically hang-up after a period of in-activity. you need to dial into the 56K Message Modem modem. i) a series of short 'beeps' indicating the number of unread messages or. You have three attempts to enter the correct password. ii) one long 'beep' indicating there are no read/ unread messages. the modem will either emit. If the correct password is entered.whilst the modem is in Independent mode To access your Voice messages remotely. If you fail to enter the correct password. you must enter your pre-configured password on a touch-tone telephone handset (this can be set using the software application). User’s Guide 7 . The user has the option to press: 0 for a repeated acoustic message count 1 2 to play unread messages to play read messages At any time the user may abort the call by pressing the * key.Remote Voice Retrieval .

The faxes will continue to be forwarded until the feature is disabled. The faxes can be redirected to a different number at any time by changing the predefined number through the software application. new and old 3 Skips to the next voice message 4 then 4 Deletes all old voice messages in memory 5 6 7 8 9 * # Enables/Disables Fax Forwarding feature Repeats the current voice message Records the personal message Not utilized Repeats the new message count Hangs up the modem Not utilized Independent Mode Facsimile (Fax) Forwarding Faxes can be forwarded to a predefined phone number. 8 56K Message Modem .Telephone Handset DTMF Digits for Remote Message Retrieval Digit(s) Function ------------------------------------------------------------------0 1) Stops playback of all voice messages 2) Stops the recording of your personal message 3) Stops playback of your personal message 1 Starts playback of all new messages 2 Starts playback of all stored messages. The Independent mode fax forwarding feature is controlled through the software application or remotely.

You can enable/disable this feature through the software application and are then able to view the calling telephone number from within a dialing window. Caller ID must be subscribed from your telephone provider and needs to be compatible with the British Telecom Caller ID systems before this feature can be utilised. b) Confirmation of the enabling/disabling of this feature will be indicated by playing an opening/closing tone. press Ä to toggle the enable/disable fax forwarding feature. Caller ID Feature (applies in the UK only) The Caller ID feature discloses the identification of the caller prior to answering the call. Messages retrieved from Independent mode will be stored with identification within the software mailbox. 2) Fax forwarding dial up control (remote control is limited only to the enable/disable feature as follows) a) Enter your password and from the Main menu. #CID=n Controls Caller ID feature #CID=0 Caller ID disabled #CID=1 Caller ID enabled with formatted information #CID=2 Caller ID enabled with unformatted information User’s Guide 9 .1) Setup Independent Fax mode Set the phone number in the application (number is stored in the flash memory of the modem) and then enable/disable using the applicable button.

The instructions are provided for both Windows 3.x) and Windows 95 users. The two sections are: Section A: External Installation with Windows 3.1/ 3. Please refer to the section dealing with the operating system you use.x (page 10) Section B: External Installation with Windows 95 (page12) Section A: External Modem Installation with Windows 3.x You’ll need these items from your 56K Message Modem box: modem phone lead & adapter manual serial cable & serial adapter power adapter 10 56K Message Modem .Part I : External Modem Installation Part I of this manual covers the installation of your external 56K Message Modem.11 (hereafter jointly referred to as Windows 3.

plug your phone's lead into the modem's phone socket. It is labelled with a phone icon on the bottom of the case. LPT. Turn off your computer and any attached devices. look for ports labelled COM. such as a printer. Use an adapter cable if necessary. WARNING: The phone socket you use must be for an ANALOGUE phone line. NOTE: Remember which serial port you selected. Plug the other end into a phone wall socket. If you wish to use your modem and phone through the same phone wall socket. 3. 4. MODEM. When looking for the serial port label on the back of your computer. Plug the power adapter into the power socket on the modem and into a standard wall outlet. Plug one end of the phone lead into the modem telephone socket. 5. GAME.How to Connect the Modem 1. Most office phones are wired through DIGITAL lines. 2. Connect the serial cable to the modem and to the computer. Be sure you know what type of line you have. The modem will be damaged if you use a digital phone line. This information will be necessary when installing your communications software. RS-232. User’s Guide 11 . It is labelled with a wall plug icon on the bottom of the case. NOTE: You cannot use the modem and phone at the same time if they are sharing a line. or SERIAL. or PARALLEL. DO NOT select AUX.

6. Congratulations! You are ready to start using your 56K Message Modem. Start Windows 3.S. 8. Section B : External Modem Installation with Windows 95 You will need these items from your 3Com U. 7. Turn your modem on. Robotics Message Modem box: modem phone cord power adapter serial cable 12 56K Message Modem . Turn your computer on.x.

How to Find Out Which Version of Windows 95 You Have 1. click the My Computer icon on your desktop.. Click Properties. Write this number down for later reference. Plug the other end into a phone wall socket. Plug one end of the phone lead into the modem telephone socket. or PARALLEL. LPT. With the right mouse button. It is labelled with a wall plug icon on the bottom of the case. 2. 2. When looking for your serial port label on the back of your computer. Connect the serial cable to the modem and to the computer. MODEM.) The number following the text “Microsoft Windows 95” will end with “950. 3. Note: Remember which serial port you selected. 3. DO NOT select AUX.” This indicates your version of Windows 95. Click OK.” or “950b. Turn off your computer and any attached devices. In the “System Properties” screen. 4. Plug the power adapter into the modem power socket and into a standard wall outlet. select COM. User’s Guide 13 . (This information is circled in the screen shown to the right. How to connect the Modem to the Computer 1. This information will be necessary when installing your communications software. or SERIAL. 4. GAME. look at the system information under the General tab. RS-232. such as a printer.” “950a.

If you wish to use your modem and phone through the same phone wall socket. Most office phones are wired through DIGITAL lines. NOTE: You can not use the modem and phone at the same time if they share the same line. Use an adapter cable if necessary. 5. plug your phone's lead into the modem's phone socket. Start Windows 95. It is labelled with a phone icon on the bottom of the case. 6. Turn your modem on. Turn your computer on. 14 56K Message Modem . Be sure you know what type of line you have. The modem will be damaged if you use a digital phone line. 8. 7.WARNING: The phone socket you’re going to use must be for an ANALOGUE phone line.

If it does. type that letter instead of A. NOTE: If this screen does not appear. Click Driver from disk provided by hardware manufacturer. type in A:\ If your disk drive is a different letter.How to Move Through the Screens You See When Windows Restarts If you have Windows 95 Version 950 or 950a: 1. Click OK. it should detect the modem. go to “If Plug and Play Does Not Detect Your Modem”. Then click OK. Windows will install the drivers for your new modem. you will see the following screen. When you see this screen. 3. 2. User’s Guide 15 . Insert the driver disk into your disk drive. When Windows 95 restarts.

5. You can verify that the install was a success.4. 16 56K Message Modem . 6. click the Windows Start button and point to Settings. Click Control Panel. When your desktop returns. Double-click the Modems icon.

Robotics Message Modem is installed correctly. User’s Guide 17 .7. go to “If Plug and Play Does Not Detect Your Modem”. Note: If this screen does not appear. In the “Modems Properties” screen. This indicates that your new 3Com U.S. you should see a description for your modem.

Insert the driver disk into your disk drive and click Next. 18 56K Message Modem . If You Have Windows 95 Version 950b: 1. click Finish. When you see the following screen. Next. When Windows restarts. 2. You will need to know this setting when you install your communications software.8. Write down the COM port number for your modem. it should detect the modem. go to “If Plug and Play Does Not Detect Your Modem”. click the Diagnostics tab at the top of the “Modems Properties” screen. 9. Note: If this screen does not appear. and you should see a screen like the one below. Click OK.

3. Once Windows finishes loading the information from the disk, you should verify that the modem installation was a success. When your desktop returns, click Start and point to Settings. Then click Control Panel.

4. Double-click the Modems icon.

User’s Guide

19

5. In the “Modems Properties” screen, you should see a description of your modem. This indicates that your new 3Com U.S. Robotics Message Modem is installed correctly.

Note: If this screen does not appear, go to “If Plug and Play Does Not Detect Your Modem”.

20

56K Message Modem

6. Next, click the Diagnostics tab at the top of the “Modems Properties” screen. Write down the COM port number for your modem. You will need to know this setting when you install your communications software. 7. Click OK. Congratulations! You are now ready to start using your 3Com U.S. Robotics Message Modem.

User’s Guide

21

The five sections are: Section A: Installing Voice/Fax/Data Software (page 23) Section B: Troubleshooting and Online Help Resources (page 25) Section C: Glossary (page 35) Section D: Technical Quick Reference (page 45) Section E : CE Compliance (page 69) Section F : Limited Warranty (page 71) 22 56K Message Modem . but will help to expand your knowledge of the modem and its capabilities.Part II : Beyond Setup Part II includes information which may not be necessary for installing your modem or voice/fax/data software.

pick Courier Dual Standard. V. If that selection is not listed. type: AT&F2<Enter> User’s Guide 23 . This section will walk you through some of the details you may need to know when installing communications software packages. KEY POINT: Refer to the manual that came with your software for its installation instructions. or V. 34. Initialisation String For hardware flow control. The software’s installation program will ask you questions about the modem you are using. Type of Modem Most communications software programs will ask you to select the type of modem you are using.Section A: Installing Voice/Fax/Data Software Your modem has been designed and tested using a wide range of communications software packages on the market. Select a 3Com brand high speed modem.32bis. a fixed serial port rate and full result codes type: AT&F1<Enter> If you must use software flow control.

or 12.000 bps serial port rate if offered.400.. NOTE: Disable the type of flow control (hardware or software) that you are not using. • For software flow control. 14. In this panel you should find the UART chip used.x or you have upgraded your system from Windows 3.2 Kbps DO NOT select a 28. Follow the on-screen instructions to access the COM port settings panel. Select this serial rate (sometimes called the “port rate”) in any communications software you use. select OFF.6 Kbps 38.800.x to Windows 95. select RTS/CTS. select XON/XOFF. If it’s referred to as autobaud. UART . If this is your UART. type MSD at the Windows directory prompt and then press ENTER.4 Kbps 19. NOTE: 24 56K Message Modem . you can run MSD to determine your UART setting. Match the UART type listed in MSD with the serial rate listed in the chart below.Universal Asynchronous Receiver Transmitter (External Modems Only) If you are running Windows 3. 16550 16450 8250 Select this serial rate 115.2 or 57.Flow Control • For hardware flow control (highly recommended). Your modem will NOT work correctly with any of these settings. Fix or lock the serial port (baud) rate.. In DOS.

and the operating system. DIAGNOSIS You may not be entering modem commands in the proper manner in Terminal mode. Make sure you have the correct COM port and IRQ settings in your software and/or in the Windows Device Manager. Contact the telephone company. If you are using an external modem. The phone cord should be no longer than 12 feet in length. User’s Guide 25 . POSSIBLE SOLUTION Type in all upper case (AT) or all lower case (at). This usually involves altering the bios settings. Make sure the phone cord is plugged into the modem socket labeled with a wall plug icon.Section B : Troubleshooting and Online Help Resources PROBLEM The computer or software will not recognize the modem. The modem will not go off hook to dial or does not answer the phone. You may have a COM port/IRQ conflict. Refer to the computer’s manual for information about enabling COM ports. Make sure one end of the phone cord is plugged into the wall plug icon socket on the modem and the other end into the wall jack of the phone. if possible. Use the phone cord included with your modem. The phone jack may have been wired incorrectly. Ask them to make sure the tip and ring are on the outside pair of wires. motherboard jumpers. the COM port may not be enabled. You may have a bad phone cord connection to your modem. You may have plugged your modem’s phone cord into the wrong socket on the modem.

Make sure the auto answer feature is enabled. POSSIBLE SOLUTION Plugging your modem’s phone cord into a digital phone line can damage the modem. unless you alter your software’s initialization string to permanently enable auto answer. 26 56K Message Modem .PROBLEM The modem will not go off hook to dial or does not answer the phone. Contact the telephone company. The software you are using may not have auto answer enabled. Use the power supply that came with your modem. You may have a poor line connection. fax machines or other devices between the modem and the wall jack. There should be no line splitters. If you have voice mail. Ask them to make sure the tip and ring are on the outside pair of wires. your dial tone may be altered when messages are waiting. You may be using the wrong power supply for your external modem Both modems exchange carrier signals but fail to establish a link. DIAGNOSIS You may have plugged your modem’s phone cord into a digital line. You may have a poor line connection. You need to enable auto answer before every session. Try placing the call again. The phone company routes calls differently each time. Retrieve your voice mail messages to restore normal dial tone. The phone jack may have been wired incorrectly. Call your phone company if you are unsure whether or not your phone line is digital. You may have devices between the modem and the phone jack. Try placing the call again. The phone company routes calls differently each time.

When finished. User’s Guide 27 . Type this command in Terminal Mode to load the optimal hardware flow control settings. parity. could be an older model that does not support error control. type ATZ and press ENTER. Try lowering the connection speed you are using. and stop bits the same as the remote modem or BBS you are calling. Your Internet Service Provider (ISP) may not provide x2 service. parity. Now try placing the call to the remote modem again. Your software and modem might not be set to the same flow control settings. In Terminal Mode. Set your modem’s word length. ATZ4 or AT&F1 are often the best reset strings.8 Stop bits . Make sure your ISP offers x2 technology or find an ISP who is capable of providing x2 service. either hardware [RTS/CTS] or software [xon/xoff] flow control. Your screen keeps displaying random garbage characters.1 Parity .none Make sure the software and modem have the same flow control rate settings. AT&F1 and press ENTER. You could have a conflict with the remote modem’s settings for word length. reset your modem to enable the error control features. The best flow control settings might not be enabled on your modem. The common settings are: Data bits . DIAGNOSIS The modem you are trying to connect with. as they restore hardware flow control settings. The phone connection might not be able to handle high speed data transmission.PROBLEM Your modem will not connect at 2400 bps with a 2400 bps modem. POSSIBLE SOLUTION You can disable error control on your modem by typing the following command in the Terminal Mode: AT&M0 and press ENTER. and stop bits.

400. Download to an uncompressed area on your hard drive.600. if you want to achieve a ITU-T V. The port rate for a ITU-T V. 28. The serial port rate in your communications software may be set too high for your area’s phone lines or your modem’s UART. The phone company routes calls differently each time. The remote site you are dialling into may have trouble with the file transfer protocol. Type this command in Terminal Mode to load the optimal hardware flow control settings. disrupting data communications. or 33.800. POSSIBLE SOLUTION Try placing the call again. Optimal flow control settings may not be enabled on your modem. Lower the serial port rate in your communications software to 57. You may be trying to download a file to a compressed area of your hard drive. DIAGNOSIS You may have a bad phone line. 38. Try using a different file transfer protocol. There may be a Terminate and Stay Resident (TSR) program (such as a screen saver or virus scanner) running in the background.600. Do not use Xmodem if other protocols are available.PROBLEM Your communications software is reporting many cyclic redundancy check (CRC) errors and low characters per second (CPS).90/x2 connection. If you have software running as a TSR. Do not use 14.200 bps. Disable any Terminate and Stay Resident (TSR) programs running in the background. 28 56K Message Modem . check the software’s manual for information about disabling its ability to operate as a TSR.600 bps.400 bps or 19.90/x2 modem cannot be set lower than 57. AT&F1 and press ENTER.

7200. disrupting data communications. User’s Guide 29 . Your baud rate may be set too high. Disable any Terminate and Stay Resident (TSR) programs running in the background. or 4800. you are running it under Windows. The modem displays double characters on your monitor. Lower baud rate to 9600. refer to its documentation. If you have software running as a TSR. You could have an outdated COM driver on your system.17 fax transmissions.PROBLEM Your communications software is reporting many cyclic redundancy check (CRC) errors and low characters per second (CPS). Both the modem’s and software’s local character echoes are probably turned on. Type the following initialization string in Terminal mode AT&H3&I2&R2S7=90S and press ENTER. check the software’s manual for information about disabling its ability to operate as a TSR. There may be a Terminate and Stay Resident (TSR) program (such as a screen saver or virus scanner) running in the background. Select your communications software as the printer and then print the file. To turn the local echo off in the software. Load the COM driver that came with your fax software. Disable local echo in your software OR on your modem (not both). Your modem initialization string could be insufficient for fax transmissions. POSSIBLE SOLUTION Close every program but the communications program. You can turn the local echo off on the modem by typing ATE0 and pressing ENTER in your software’s Terminal Mode. at the same time with other software. DIAGNOSIS If your communications program is DOS-based. Conflicts between these programs may be causing the CRC errors. You may be trying to fax a compressed file. Open the file in the application in which it was created. Errors are constantly occurring in your V.

90 standard or x2 technology. An analogue phone line compatible with the ITU-T V.2 Kbps.90 standard and/or is x2-compatible. 30 56K Message Modem . the download speeds you experience may be lower due to varying line conditions and other factors. Make sure the communications software’s port settings are set correctly for your modem. However. The communications software’s port settings may be incorrect. POSSIBLE SOLUTION Call your phone company to determine if your phone line is compatible with the ITU-T V. Uploads from users to server equipment travel at speeds up to 31.PROBLEM Your modem cannot achieve a 56K Internet connection. Communications software fails to initialize the modem. and an Internet provider or corporate host site with the ITU-T 56K standard or x2 technology are necessary for these high-speed downloads. DIAGNOSIS This modem is capable of 56Kbps downloads.

Next. double-click the option. Click Windows 95 Start. When asked if you wish to shut down your computer. and click Control Panel. If the computer does not detect the modem after this second restart. continue with the next section to learn about our support options. point to Settings. please refer to our support options. 2. restart the computer as described in step 1 on this page. Click OK when Windows asks if you wish to remove the device. turn to “Installing the Modem Drivers with Windows 95”. If you do not see either of these options in the list. Windows 95 may detect your modem upon this restart even if it did not detect the modem during the initial installation. When Windows 95 indicates that it is safe to turn off your computer. continue with the next step. If the description that appears matches the modem you are trying to install. Click Windows 95 Start and click Shut Down. turn it off and wait 15 seconds. Then turn the computer back on. click Remove.If Plug and Play Does Not Detect Your Modem Try the following: 1. click Yes. Look for “Other Devices” or “Unknown Devices” in the list that appears. If you see screens indicating that new hardware has been detected by Windows 95. If you do see one of these options. Double-click the System icon and then click the Device Manager tab on the “System Properties” screen. User’s Guide 31 . If not.

Enter the following command: ATDT 01189692200<Enter> If this is your first time connecting to our BBS. follow these steps: 1. Start your communications software. 4. press enter with each prompt until you come to the main menu. as well as fill out a questionnaire. Select the appropriate letter to perform the desired function. 3. you will be asked to enter your name and a password. 2. When you finish registering.Online Help Resources Connecting to the 3Com BBS To connect to the 3Com Bulletin Board System. The software settings for the BBS are as follows: ANSI terminal emulation Data Bits: 8 Parity: None Stop Bits: 1 Put your computer in Terminal mode. 32 56K Message Modem .

uk Internet On Demand Provides automatic technical support through a library containing product information. Fax Hotline 08708444547 08708444546 User’s Guide 33 . BBS 0118 9692200 Fax and Technical Support Hotline Technical questions about U. Robotics brand modems can also be answered via fax or by technical support representatives.uk Bulletin Board System The 3Com BBS provides answers to the most commonly asked technical and non-technical questions.co. To obtain an index of available documents. Internet FTP Provides free library containing the same files as the BBS site. quick reference cards and installation help.usr. send a document's 3-digit number as the subject. Logon to http://www. FTP to ftp. Robotics brand products. To have a document e-mailed to you. Choose any one of the following if you need help with your new Modem.3Com offers a number of other on-line technical support options.S.co. World Wide Web A 3Com Home Page containing the same information as the Internet on Demand listing as well as information about the U.3com.com.S. send blank e-mail to uksupport@usr.

3Com will repair or replace and return the unit for you. contact the 3Com Technical Support Department from Monday through to Friday. This should be quoted when contacting the Technical Support Department in relation to your query. Please note that our U.uk Upon contacting 3Com you will be issued with a Call Reference Number (CRN).com BBS: 0118 969 2200 Fax: 0870 844 4547 Tel: 0870 870 844 4546 Web site: http://www. IMPORTANT : If you are advised to return your unit please ship your unit packaged securely and make sure that the CRN number is clearly visible on the outside of the package. if they are unable to assist you.Are You Still Having Problems? Should you encounter any difficulties with your 56K Message Modem faxmodem. Robotics brand modems cannot be returned without prior approval by the 3Com Technical Support Department. Call or visit your dealer. 34 56K Message Modem . refer to the manual first. Should you be advised to return your modem. during normal office hours on.S.co.3com. Email address: uk_modemsupport@3com. Please ship the unit with all charges prepaid and insured.

asynchronous transmission Data transmission in which the length of time between transmitted characters may vary. See MNP and V. application A computer program designed to perform a specific function. ARQ Automatic Repeat reQuest. answer mode The mode used by your modem when answering an incoming call from an originating modem. numbers. such as $. and special characters. analogue signals A variety of signals and wavelengths that can be transmitted over communications lines such as the sound of a voice over the phone line. such as a word processing or organizing data into a spreadsheet. Contrast with digital signals. !.42. Cross references with items in the Command Summary. turned into analogue form. Because the time lapses between transmitted characters are not uniform. and /. looped back to the receiver. found in Section D: Technical Quick Reference. the receiving modem must be signaled as User’s Guide 35 . and converted back into digital form. The transmit/receive frequencies are the reverse of the originating modem. A general term for a function that automatically allows your modem to detect flawed data and retransmit it. are printed in italics. which is in originate mode.Section C : Glossary Cross references are printed in boldface. A code used to represent letters. analogue loopback A modem self-test in which data from the keyboard or an internal test pattern is sent to the modem's transmitter. ASCII American Standard Code for Information Interchange.

See S-register S0 in Section D: Technical Quick Reference. Communications channels using telephone channel modems are established at set bit rates. Used because the computer recognizes either of two states. The number of binary digits. baud rate A term used to measure the speed of an analogue transmission from one point to another. or bits. buffer A memory area set aside to be used as temporary storage during input and output operations. 4800.600. 14. Auto Answer Sets the modem to pick up the phone line when it detects a certain number of rings. auto dial A process where your modem dials a call for you. The addition of start/stop bits to each character serves this purpose. bit rate Also referred to as transmission rate.to when the data bits of a character begin and when they end.400. Although not technically accurate.800 and 33. transmitted per second (bps). Auto dial is used to dial voice numbers. baud rate is commonly used to mean bit rate. reflecting the use of the binary numbering system. The dialling process is initiated by sending an ATDT (dial tone) or ATDP (dial pulse) command followed by the telephone number to dial. The shortened form of binary digit is bit. commonly 2400. 28. See command Dn. OFF or ON. 9600. Thousands of bits per second are expressed as kilobits per second or Kbps. bits per second (bps) The bits (binary digits) per second rate. An example is the modem's command buffer. binary digit (bit) A 0 or 1. 36 56K Message Modem .

characters per second (CPS) A data transfer rate generally estimated from the bit rate and the character length.0 International standards used between fax application programs and faxmodems for sending and receiving faxes. at 2400 bps. such as error-control protocols. the term usually refers to 8-bit units or characters. character A representation. of a letter.024 bytes or characters. In user documentation. The receiving modem compares its results with the received CRC code and responds with either a positive or negative acknowledgment. or other symbol. cyclic redundancy checking (CRC) An error-detection technique consisting of a test performed on each block or frame of data by both sending and receiving modems. One kilobyte (KB) is equal to 1. 640 KB indicates 655. number. data communications A type of communications in which computers are able to exchange data over an electronic medium. Some protocols. employ advanced techniques such as longer transmission frames and data compression to increase cps. class 1 and 2.360 bytes or characters. User’s Guide 37 . 8-bit characters with start/stop bits (for a total of ten bits per character) will be transmitted at a rate of approximately 240 characters per second (cps). carrier A tone signifying a connection the modem can alter to communicate data across telephone lines. coded in binary digits. For example. The sending modem inserts the results of its tests in each data block in the form of a CRC code.byte A group of binary digits stored and operated upon as a unit.

42 bis data compression algorithm. the term refers to the binary digits 0 and 1. In this manual. the more efficient throughput gained. 38 56K Message Modem . Default values in the table are continually altered and built during each call: The longer the table. data mode The mode in which the faxmodem is capable of sending and receiving data files. detect phase In the ITU-T V.data compression table A table containing values assigned for each character during a call under MNP5 data compression. dictionary The term used for compression codes built by the V. the first stage in establishing if both modems attempting to connect have V. default Any setting assumed. DCE Data Communications (or Circuit-Terminating) Equipment. at startup or reset. by the computer's software and attached devices. Contrast with analogue signals. digital loopback A test that checks the modem's RS-232 interface and the cable that connects the terminal or computer and the modem. The computer or software will use these settings until changed by the user or other software. digital signals Discrete.42 error-control protocol. A standard modem without fax capabilities is always in data mode. uniform signals.42 capability. and immediately returns the data to the screen for verification. The modem receives data (in the form of digital signals) from the computer or terminal. such as dial-up modems that establish and control the data link via the telephone network.

block size data. Commonly referred to as fax. may refer to the suppression of the online local echo. and Start/End indicators. fax mode The mode in which the faxmodem is capable of sending and receiving files in a facsimile format.27ter. full duplex Signal will flow in both directions at the same time over one line. V. duplex Indicates a communications channel capable of carrying signals in both directions. In microcomputer communications. See half duplex.DTE Data Terminal (or Terminating) Equipment. flow control A mechanism that compensates for differences in the flow of data into and out of a modem or other device.17. Electronic Industries Association (EIA) Group which defines electronic standards in the U. V. A computer that generates or is the final destination of data. V. full duplex. error control Various techniques that check the reliability of characters (parity) or blocks of data.29.42 and MNP error-control protocols use error detection (CRC) and retransmission of flawed frames (ARQ). The added information usually includes a frame number. facsimile A method for transmitting the image on a page from one point to another. User’s Guide 39 . See commands &Hn. frame A data communications term for a block of data with header and trailer information attached. error-check codes. See definitions for V. &In.S. &Rn.

Hz Hertz. a frequency measurement unit used internationally to indicate cycles per second. an error-control protocol developed by Microcom.S. Like the MNP protocols. the Bell 212A standard for 1200bps communication in North America is observed internationally as ITUT V. There are several different MNP protocols. MNP Microcom Networking Protocol. It also changes signals received from the phone line back to digital signals before passing them to the receiving computer. For 2400-bps communication. but the most commonly used one ensures error-free transmission through error detection (CRC) and retransmission of erred frames. ITU-T (International Telecommunications Union) An international organization that defines standards for telegraphic and telephone equipment. LAPM uses cyclic redundancy checking (CRC) and retransmission of corrupted data (ARQ) to ensure data reliability.22 bis.42. See command En. may refer to activation of the online local echo.. Inc. In English it is known as the International Telegraph and Telephone Consultative Committee.half duplex Signals will flow in both directions. For example. but only one way at a time. modem A device that transmits/receives computer data through a communications channel such as radio or telephone lines. local echo A modem feature that enables the modem to display keyboard commands and transmitted data on the screen.22. LAPM Link Access Procedure for Modems. In microcomputer communications. and now in the public domain. An error-control protocol defined in ITU-T Recommendation V. 40 56K Message Modem . The initials ITU-T represent the French name. manufacturers observe V. most U. which causes the modem to send a copy of the transmitted data to the screen of the sending computer.

The transmit/receive frequencies are the reverse of the called modem.42 and MNP 2-4 protocols. including V. it includes four stored phone numbers and the modem settings. but communicating devices must follow the same protocol in order to exchange data. The transmit/receive frequencies are the reverse of the called modem. error-control modems to monitor line quality and fall back to the next lower speed in a defined range if line quality diminishes. originate mode The mode used by your modem when initiating an outgoing call to a destination modem. which is in answer mode. error detection and error correction are some of the operations that may be defined in protocols. User’s Guide 41 .nonvolatile memory (NVRAM) User-programmable random access memory whose data is retained when power is turned off. which is in answer mode parity A simple error-detection method that checks the validity of a transmitted character. the modems switch up to the next higher speed. Character checking has been surpassed by more reliable and efficient forms of error checking. or both may omit parity. The format of the data. As line conditions improve. Protocols vary. On the Modem. off/on hook Modem operations that are the equivalent of manually lifting a phone receiver (taking it off-hook) and replacing it (going on-hook). readiness to receive or send. protocol A system of rules and procedures governing communications between two or more devices. Either the same type of parity must be used by two communicating computers. online fall back/fall forward A feature that allows high-speed. originate mode The mode used by your modem when initiating an outgoing call to a destination modem.

Random Access Memory (RAM) Memory that is available for use when the modem is turned on. returned to the sending system. remote echo A copy of the data received by the remote system. ROM Read Only Memory. serial transmission The consecutive flow of data in a single channel. and displayed on the screen. Differs from a microcomputer or a mainframe in that it has little or no internal processing capabilities. Remote echoing is a function of the remote system. remote digital loopback A test that checks the phone link and a remote modem's transmitter and receiver. terminal mode Software mode that allows direct communication with the modem. a flow control buffer. The modem's RAM holds the current operational settings. Also known as command mode. 42 56K Message Modem . not user-programmable. start/stop bits The signalling bits attached to a character before and after the character is transmitted during asynchronous transmission. Compare to parallel transmissions where data flows simultaneously in multiple channels. but that clears of all information when the power is turned off. Permanent memory. terminal A device whose keyboard and display are used for sending and receiving data over a communications link. and a command buffer.

V.22 bis An ITU-T standard for modem communications at 2400 bps. Compare with characters per second.22 modems. V. V.000 bps. with fallback to 2400 bps.21 An ITU-T standard for modems operating in asynchronous mode at speeds up to 300 bps.22 An ITU-T standard for modem communications at 1200 bps.32 An ITU-T standard for modem communications at 9600 bps and 4800 bps.throughput The amount of actual user data transmitted per second without the overhead of protocol information such as start/stop bits or frame headers and trailers.17 fax An ITU-T standard for making facsimile connections at 14. 9600 bps. on public switched telephone networks.12. V.29 An ITU-T standard for facsimile operations that specifies modulation at 9600 bps. full-duplex. V. V.8 The ITU-T standard specification that covers the initial handshaking process.27 ter An ITU-T standard for facsimile operations that specifies modulation at 4800 bps.S. with fallback to 7200 bps. and Canada. V. V. V. compatible with the Bell 212A standard observed in the U.400 bps. The standard includes an automatic link negotiation fallback to 1200 bps and compatibility with Bell 212A/V. 7200 bps. .32 modems fall back to 4800 bps when line quality is impaired. User’s Guide 43 .

V. XON/XOFF Standard ASCII control characters used to tell an intelligent device to stop/resume transmitting data.32 bis An ITU-T standard that extends the V. 12. which makes it faster. and also fall forward (switch back up) when line conditions improve. and 14.34 An ITU-T standard that currently allows data rates as high as 33. See online fall back/fall forward.800 bps. the ability to recover from a partially complete transfer. except it includes no error checking. Xmodem The first of a family of error control software protocols used to transfer files between modems. and improved efficiency.000. 9600. Ymodem G Similar to Ymodem.42 An ITU-T standard for modem communications that defines a two-stage process of detection and negotiation for LAPM error control. Zmodem Similar to Xmodem and Ymodem.42 that defines a specific data compression scheme for use during V. V.600 and 28. Ymodem An error-checking protocol that can send several files of data at a time in 1024-byte (1K) blocks. except it includes batch transfer. an autostart feature.32 bis modems fall back to the next lower speed when line quality is impaired. This protocol can use either checksums or CRC for error checking.32 connection range: 4800. V. 44 56K Message Modem .400 bps.V.42 connections. fall back further as necessary. V.42 bis An extension of ITU-T V. These protocols are in the public domain and are available from many bulletin board services. 7200.

OFF when modem originates a call. Flashes when modem sends result codes or passes received data bits from remote modem. Light flashes when there is an incoming call. MEM Message Memory CD Carrier Detect RD Receive Data User’s Guide 45 . ON if modem receives a valid data signal (carrier) from a remote modem. OFF indicates that auto answer is OFF and the modem will not answer any call when the PC is off. ON indicates that auto answer is ON and the modem will answer any call when the PC is off. and when answering a call.Section D : Technical Quick Reference Section D includes information about: • • • • • • • Front Panel Lights (External Modems Only) Typing Commands Basic Data Commands Extended Data Commands S-Registers Fax Commands The Serial Interface (Cable Information) LED Indicators (Front Panel Lights) AA Auto Answer Answer mode: ON when register S0 is set to 1 or higher (Auto Answer). Always ON if CD override is ON (&C0). indicating that data transmission is possible.

.......... ON if modem is set to &M4 or &M5 and successfully establishes an error control connection.. Off Hook . &H3)... Fast blinking indicates that the flash memory is full......... Blinks red once for each new fax message. Each new message will be indicated by a single slow blink..... MSG New Message FAX. Fax Mode: Flashes to indicate fax mode... 56K Message Modem: Dual color LED with green indicating 56K Message Modem is enabled and red indicating it is off...SD Send Data Flashes when computer sends a data bit to modem........ ...... .......... Data Mode: Automatic Repeat Request. Fax Operations . Blinks green once for each new voice message.... CS Clear to Send ON until modem lowers CTR when transmit data hardware flow control is enabled (&H1.. but that they have not been deleted from memory... Flashes when modem retransmits data to remote modem............ OH. ON when modem accesses the phone line........ Solid green indicates no new messages......... 46 56K Message Modem . .. .. TR Data Terminal Ready ON if modem receives a DTR signal from computer..... Always ON (modem ignores DTR) if the DTR override is ON (&D0)... OFF when modem is On Hook... Solid amber indicates that you have retrieved your messages...........

not a combination. The maximum command length is 58 characters. the Hardware Flow Control template loaded in NVRAM when the modem is shipped. For example.) If a command has numeric options and you don’t include a number. Use the Backspace key to delete errors. This does not include the AT prefix. if you type ATB. • • • Note: All defaults are based on the &F1. carriage returns. or spaces.+++ and A> must begin with the AT prefix and be entered by pressing <ENTER>.Typing Commands • Type commands in either upper or lower case. (You cannot delete the original AT command since it is stored in the modem buffer. User’s Guide 47 . the command ATB0 is assumed. zero is assumed. Defaults are listed in italics. Every command except A/.

S. Manual Answer: goes off hook in answer mode. except with A/ and +++. T Tone dial 56K Message Modem Dn 48 ./ITU-T answer sequence. S. Does not require the AT prefix or a Carriage Return. Includes the following: 0-9 Numeric digits #. until the user intervenes or the command is executed. AT Bn Required command prefix. answer tone Dials the specified phone number. This does not require the AT prefix or a Carriage Return. A> Any key Aborts off-hook dial/answer operation and hangs up.Basic Data Commands <control key>S <control key>C or <control key>K $ A A/ Stop or restart help screens Stop help screens Use in conjunction with D. B0 ITU-T answer sequence B1 U. and A. Sn Dials the phone number string stored in NVRAM at position n (n = 0−3). P Pulse (rotary) dial R Originates call using answer (reverse) frequencies. Phone numbers are stored with the &Zn=s command. U. Re-executes the last issued command continuously. Re-executes the last issued command. Use alone to test for OK result code.* Extended touchtone pad tones L Dials the last dialled number. Pressing any key aborts the operations. Used mainly to redial.S. or & commands (or just AT) to display a basic command list. online help.

. See S8 definition. (Semicolon) Return to Command mode after dialling.. Displays the following information. H0 Hangs up (goes on hook). F1 Local echo OFF. before proceeding with dial string. Displays a list of Dial commands. which it’s linked to. I0 Four-digit product code I1 Results of ROM checksum I2 Results of RAM checksum I3 Product type I4 Current modem settings I5 Nonvolatile memory (NVRAM) settings I6 Link diagnostics I7 Product configuration I9 Plug and Play information I11 Extended Link Diagnostics Controls speaker volume (internals only). E0 Echo OFF E1 Modem displays keyboard commands Sets online local echo of transmitted data ON/OFF. Delays for 125 ms. Receiving system may send a remote echo of data it receives. Sets local echo. Dials the letters that follow (in an alphabetical phone number). H1 Goes off hook. Wait for second dial tone (X2 or X4). and continues (X3 or higher). F0 Local echo ON. Modem sends a copy of data it sends to the remote system to your screen. waits for quiet answer. “ ! / W @ $ En (Comma) Pause. linked to S6 register. Dials. L0 Lowest User’s Guide Fn Hn In Ln 49 . Controls ON/OFF hook. (Exclamation point) Flashes the switch hook.

Mn On L1 Low volume L2 Medium volume L3 High volume Operates speaker. no result codes. Quiet mode. Displays a list of the S-Registers. Sr=n Sr? S$ Vn Sets register r to n. M2 Speaker always ON. M0 Speaker always OFF.b=n Sets bit .Qn Displays/suppresses result codes. M3 Speaker ON after dial. O0 Returns online. V0 Numeric codes V1 Verbal codes 50 56K Message Modem . until CONNECT. Displays result codes only in Originate mode. O1 Returns online and retrains. M1 Speaker ON until CONNECT. Qn Sr. Displays verbal/numeric result codes. Returns online. Displays contents of S-Register r. Q0 Q1 Q2 Displays result codes.b of register r to n (0/OFF or 1/ON).

Default is X4.Xn Sets result code displayed. Xn Setting Result Codes 0/OK 1/CONNECT 2/RING 3/NO CARRIER 4/ERROR 5/CONNECT 1200 6/NO DIAL TONE 7/BUSY 8/NO ANSWER* 9/Reserved 10/CONNECT 2400 11/RINGING 13/CONNECT 9600 18/CONNECT 4800 20/CONNECT 7200 21/CONNECT 12000 25/CONNECT 14400 43/CONNECT 16800 85/CONNECT 19200 91/CONNECT 21600 99/CONNECT 24000 103/CONNECT 26400 107/CONNECT 28800 151/CONNECT 31200 155/CONNECT 33600 X0 • • • • • X1 • • • • • • X2 • • • • • • • X3 • • • • • • • • • • • • • • • • • • • • • • X4 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • User’s Guide 51 .

replaces NO CARRIER 52 56K Message Modem .Xn (Continued) Xn Setting Result Codes (Continued) 256/CONNECT 28000 260/CONNECT 29333 264/CONNECT 30666 268/CONNECT 32000 180/CONNECT 33333 272/CONNECT 34666 276/CONNECT 36000 184/CONNECT 37333 280/CONNECT 38666 284/CONNECT 40000 188/CONNECT 41333 192/CONNECT 42666 196/CONNECT 44000 200/CONNECT 45333 204/CONNECT 46666 208/CONNECT 48000 212/CONNECT 49333 216/CONNECT 50666 220/CONNECT 52000 224/CONNECT 53333 228/CONNECT 54666 232/CONNECT 56000 236/CONNECT 57333 X0 X1 • • • • • • • • • • • • • • • • • • • • • • • X2 • • • • • • • • • • • • • • • • • • • • • • • X3 • • • • • • • • • • • • • • • • • • • • • • • • • • X4 • • • • • • • • • • • • • • • • • • • • • • • • • • • Adaptive Dialling • Wait for 2nd Dial Tone (W) • Wait for Answer (@) Fast Dial *Requires @ in dial string.

&D0 DTR override &D1 DTR toggle causes online Command mode &D2 Normal DTR operations &D3 Resets on receipt of DTR Loads a read-only (non-programmable) factory configuration. &F0 Generic template.Extended Data Commands &$ &An Displays a list of ampersand (&) commands. &G0 No guard tone. U. and Canada &G1 550 Hz guard tone.S. Enables/disables additional result code subsets. See Xn. &B0 Variable. variable in non-ARQ mode Controls Carrier Detect (CD) signal. requires B0 setting. &Bn &Cn &Dn &Fn &Gn User’s Guide 53 . &C0 CD override &C1 Normal CD operations Controls Data Terminal Ready (DTR) operations. U.K. &G2 1800 Hz guard tone. requires B0 setting. follows connection rate &B1 Fixed serial port rate &B2 Fixed in ARQ mode. &A0 ARQ result codes disabled &A1 ARQ result codes enabled &A2 Modulation indicator added &A3 Protocol indicators addedLAPM/MNP/NONE (error control) and V42bis/MNP5 (data compression) Manages modem’s serial port rate. some European countries. no flow control &F1 Hardware flow control template &F2 Software flow control template Sets Guard Tone..

&M0 Normal mode. When used in conjunction with &Un and &Un is greater than 0. &K0 Data compression disabled &K1 Auto enable/disable &K2 Data compression enabled &K3 MNP5 compression disabled Sets Error Control (ARQ) for connections at 1200 bps and higher. the modem will hang up. &Nn sets the ceiling connect speed. XON/XOFF &H3 Hardware and software flow control Sets Receive Data (RD) software flow control. See also &Rn.800 bps &In &Kn &Mn &Nn 54 56K Message Modem ..&Hn Sets Transmit Data (TD) flow control. Clear to Send (CTS) &H2 Software flow control. See also &Rn. See the table in the &Un section. &Un sets the floor connect speed. &I0 Software flow control disabled &I1 XON/XOFF signals to your modem and remote system &I2 XON/XOFF signals to your modem only Enables/disables data compression. &H0 Flow control disabled &H1 Hardware flow control. &N0 &N1 &N2 &N3 &N4 Variable rate 300 bps 1200 bps 2400 bps 4800 bps &N5 &N6 &N7 &N8 &N9 7200 bps 9600 bps 12. error control disabled &M1 Reserved &M2 Reserved &M3 Reserved &M4 Normal/ARQ &M5 ARQ mode Sets connect speed.400 bps 16.000 bps 14. If connection cannot be established at this speed.

33%/67% Sets Receive Data (RD) hardware flow control.000 bps 33.&N10 &N11 &N12 &N13 &N14 &N15 &N16 &N17 &N18 &N19 &N20 &N21 &N22 &N23 &N24 &Pn &Rn 19.800 bps 31.000 bps 29.666 bps 32.000 bps 26.000 bps 53. Request to Send (RTS). ratio. always ON &S1 Modem controls DSR Begins test modes.400 bps 28. &P1 U.666 bps 40.K.333 bps 30.600 bps 24.000 bps 57. See also &Hn.000 bps 37.333 bps 34.600 bps 28. &T0 Ends testing &T1 Analogue Loopback &T2 Reserved &T3 Local Digital Loopback &T4 Enables Remote Digital Loopback &T5 Prohibits Remote Digital Loopback &T6 Initiates Remote Digital Loopback &T7 Remote Digital with self-test and error detector &T8 Analogue Loopback with self-test and error detector User’s Guide 55 &Sn &Tn .333 bps Sets pulse (rotary) dial make/break ratio. &R0 Reserved &R1 Modem ignores RTS &R2 Received Data to computer only on RTS Controls Data Set Ready (DSR) operations.333 bps 42. &S0 DSR override.200 bps 21.666 bps 44.333 bps &N25 &N26 &N27 &N28 &N29 &N30 &N31 &N32 &N33 &N34 &N35 &N36 &N37 &N38 &N39 38.333 bps 46.666 bps 36.333 bps 54.333 bps 50.000 bps 45.666 bps 52.666 bps 56.000 bps 49.666 bps 48.200 bps 33.000 bps 41.

400 bps &U33 49333 bps 28. &U>0 Connects at fastest speed possible above the value of &Un. and &Un No restrictions on the minimum speed of the connection 300 bps &U21 33. If connection cannot be established at this speed. Connects at fastest speed possible between &Nn.800 bps &U34 50666 bps 31.400 bps &U28 42.333 bps 21. with the remote modem..&Un Sets floor connect speed when &Un is set above 0.600 bps &U31 46666 bps 24.000 bps &U32 48000 bps 26. Note: The factory default settings of &N and &U should be sufficient for most users.000 bps 19.600 bps &U36 53333 bps 28000 bps &U37 54666 bps 29333 bps &U38 56000 bps 30666 bps &U39 57333 bps 32000 bps &U0 &U1 &U2 &U3 &U4 &U5 &U6 &U7 &U8 &U9 &U10 &U11 &U12 &U13 &U14 &U15 &U16 &U17 &U18 &U19 &U20 56 56K Message Modem .333 bps 7200 bps &U25 38666 bps 9600 bps &U26 40000 bps 12.200 bps &U30 45.333 bps 14.333 bps 1200 bps &U22 34666 bps 2400 bps &U23 36000 bps 4800 bps &U24 37.200 bps &U35 52000 bps 33. If the connection cannot be established above this speed. the modem will hang up. the modem will hang up.800 bps &U29 44. When &Un is used in conjunction with &Nn and &Nn is greater than 0.666 bps 16. &N=0 &N>0 &U=0 Connects at best Connects at speed possible speed defined by &Nn. &Nn is the ceiling connect speed.000 bps &U27 41.

expedited &Y2 Nondestructive. unexpedited &Zn=s Writes phone number string s NVRAM at position n (n = 0−3). &Yn User’s Guide 57 . &Zn? Displays the phone number stored at position n (n = 0− 3). expedited &Y3 Nondestructive. &ZL? Displays the last executed dial string. &W0 Modifies the NVRAM 0 template (Y0) &W1 Modifies the NVRAM 1 template (Y1) Sets break handling. +++ +++ Escapes to online-command mode. &Y0 Destructive. but doesn’t send break &Y1 Destructive.&Wn Writes current configuration to NVRAM templates. Escapes to online-command mode. &Zn=L Writes last executed dial string to NVRAM at position n (n = 0−3).

use the ATSr=n command.S-Registers To change a setting. Sets the number of seconds the modem waits before dialling. May be set for much longer duration if. Counts and stores the number of rings from an incoming call. Stores the ASCII decimal code for the Line Feed character. the modem is originating an international connection. Stores the ASCII decimal code for the Backspace character. A value of 128−255 disables the Backspace key’s delete function. Valid range is 0 – 127. When set to 0. this is the time-out length if there isn't a dial tone.) Stores the ASCII decimal code for the escape code character. Default character is +. Valid range is 0 – 127. Register Default S0 0 Function Sets the number of rings on which to answer in Auto Answer Mode. S1 S2 0 43 S3 S4 S5 13 10 8 S6 2 S7 60 58 56K Message Modem . A value of 128 – 255 disables the escape code. where r is the register and n is a decimal value from 0 − 255 (unless otherwise indicated). Stores the ASCII code for the Carriage Return character. for example. Auto Answer is disabled. Sets the number of seconds the modem waits for a carrier. (S0 must be greater than 0. If Xn is set to X2 or X4.

Sets the required duration. User’s Guide 59 . Sets the duration. in fiftieths of a second. of the remote modem’s carrier signal before recognition by the modem. Sets the duration. of the guard time for the escape code sequence (+++). the modem will not hang up when carrier is lost. in tenths of a second. Dropping DTR hangs up the modem. S10 7 . in tenths of a second. S11 S12 70 50 Sets the duration and spacing. in milliseconds. in seconds.Register Default S8 S9 2 6 Function Sets the duration. for tone dialling. This guard time allows the modem to distinguish between a line disturbance from a true disconnect (hang up) by the remote modem. NOTE: If you set S10 = 255.) option in the Dial command. that the modem waits to hang up after loss of carrier. for the pause (.

Reserved Disable quick retrains. Auto Dial the number stored in NVRAM at position 0. 4 16 5 6 7 32 64 128 At power on/reset. * The 1. For example. Disconnect on escape code. auto dial the number stored in NVRAM at position 0. Select the bit(s) you want on and set S13 to the total of the values in theValue column. On DTR signal.5K-byte non-ARQ buffer allows data transfer with Xmodem. When remote users send your computer an XOFF (Ctrl-S) and you stop transmitting. The 128-byte option lets remote users with slower modems keep data you’re sending from scrolling off their screens. Bit 0 1 2 3 Value 1 2 4 8 Result Reset when DTR drops.5K to 128 bytes. This is also very helpful in situations when a remote modem/printer application is losing characters. 60 56K Message Modem . ATS13 = 17 enables bit 0 (value is 1) and bit 4 (value is 16). Reset non-MNP transmit buffer from 1.Register Default S13 0 Function Bit-mapped register.and Ymodem-type file transfer protocols without using flow control. the data in transit from your modem’s buffer doesn’t exceed the size of their screen.* Set backspace key to delete.

Reserved S19 0 S20 0 User’s Guide 61 . To disable V.22bis. see instructions for S13. Sets the duration.42 operation. select the total of the values for bits 3 and 7 (in other words S15+136 [the sum of values 8 and 128]) Bit 0 1 2 Value 1 2 4 S16 0 Reserved S17 S18 0 0 Reserved Test timer for &T loopback testing.22.32/V. S19 = 0 disables the timer. 4 16 Disable MNP level 4. 3 8 Disable MNP handshake. To set the register. for the inactivity timer. The timer activates when there is no data activity on the phone line. Disable ARQ/MNP V. 7 128 Disable V. Disable ARQ/MNP for V.32terbo. Valid range is 1-255. at time-out the modem hangs up. 5 32 Disable MNP level 3. 6 64 MNP incompatibility. the timer is disabled. Result Disable ARQ/MNP for V. When set to 0.Register Default S14 S15 0 0 Function Reserved Bit-mapped register setup.32bis/V.42 detect phase. in minutes. Sets the time in seconds of testing before the modem automatically times out and terminates the test.

this register is useful for setting compatibility with older systems running under older operating software.) Reserved Bit-mapped register setup. applies to MNP or V. see instructions for S13.42 modems to connect faster. Enables V. Bit 0 Value 1 Result Enables ITU-T V. (Most users will want to use the default.23 modulation.32 modulation. in hundredths of a second. Disables V.32bis mode.21 modulation at 300 bps. Disables 2100 Hz answer tone to allow two V. S22 S23 S24 S25 17 19 0 20 S26 S27 0 0 2 3 4 8 4 5 6 16 32 64 62 56K Message Modem . Reserved Sets the duration. To set the register.42 mode only. in 10-millisecond units.32 mode. Stores the ASCII decimal code for the XON character. Stores the ASCII decimal code for the XOFF character. Disable V. Disables V. of breaks sent from the modem to the computer.42 selective reject. that DTR must be dropped so that the modem doesn’t interpret a random glitch as a DTR loss.Register Default S21 10 Function Sets the length. 1 2 Enables unencoded (non-trellis coded) modulation in V.

34+ modulation. Disable V.90 modulation. Reserved Reserved Bit mapped register setup. User’s Guide 63 . To set the register. and 14. 7 128 S28 0 8 255 S29 S30 S31 S32 20 0 128 2 Disables all connections except V.000. Bit 0 1 2 3 4 5 6 7 Value 1 2 4 8 16 32 64 128 Result V.34 modulation. This setting disables the codes and displays the 9600 code instead.8 Call Indicate enabled. all times are in tenths of seconds. The actual rate of the call can be viewed on the ATI6 screen Used for unusual software incompatibilities. Reserved.21 answer mode fallback timer. Disable V. of the V. Enables V.32 at 9600 bps.Register Default Function Software compatibility mode. Disable x2 modulation. Eliminates the V.32 answer tones for a faster connection. Sets the duration. Disable V. Some software may not accept 7200.8 mode. Default item. in tenths of a second. Reserved.400 bps or greater result codes. see the instructions for S13. 12.

Disable 16S-4D trellis encoding.Register Default Function S33 0 Bit mapped register setup. 16 Disable 3200 symbol rate. Disable Pre-emphasis. Disable TX level deviation. To set registers. Disable 32S-2D trellis encoding. Value Result 1 Disable 2400 symbol rate. Disable Pre-coding. 4 Disable 2800 symbol rate. 8 Disable 3000 symbol rate. 2 Disable 2743 symbol rate. Disable non-linear coding. S35-S37 0 1 1 2 2 4 3 8 4 16 5 32 6 64 7 128 Reserved 64 56K Message Modem . 64 Reserved 128 Disable shaping. 32 Disable 3429 symbol rate. Bit 0 1 2 3 4 5 6 7 S34 0 Bit mapped register setup. see instructions for S13. Bit Value Result Disable 8S-2D trellis encoding. see the instructions for S13. To set the register. Disable 64S-4D trellis encoding.

This allows time for a remote modem to acknowledge receipt of all transmitted data before it is disconnected. (Low) Answer in SR Mode after four RINGs. Fax Reception and Storage enabled. User’s Guide 65 . before a forced hang-up and clearing of the Transmit buffer when DTR drops during an ARQ call. The modem immediately hangs up when DTR drops. Bit 0 1 2 3 4 5 6 7 Value 1 2 4 8 16 32 64 128 Result 56K Message Modem disabled. Dialup Retrieval disabled. Bit mapped register stored in NVRAM. This option only applies to connections terminated by dropping DTR. in seconds. N/A Monitor disable. Voice Reception and Storage enabled. (High) Answer in SR Mode after four RINGs. S39-S40 0 Reserved S41 S42 S43 0 112 0 Reserved Reserved Autonomous 8-bit S-Register. it ignores S38 and immediately hangs up. If the modem receives the ATH command.Register Default Function S38 0 Sets an optional delay.

(n=0-255) Makes the modem wait for a specified length of silence before sending OK to the screen. 122. 145. Then the modem waits for a specified time before OK appears on screen. 145.(n = 3. Transmits data using the modulation specified by n. 98. 98. 24. 121. or 146) Note: See the “Screen Messages” table at the end of this section for an explanation of messages that appear in response to this command.0 mode Displays the current FCLASS mode (See mode descriptions above) Displays the FCLASS mode options (See mode descriptions above) Stops the fax transmission. FCLASS? +FCLASS=? +FTS=n +FRS=n +FTM=n +FRM=n 66 56K Message Modem . 72. The pause is set in 10 millisecond intervals. 97. 48. 122. 97.(n=0-255) Note: This command terminates with OK when either the specified amount of silence is detected or when the user types anything (which is ignored). 24. 96.(n = 3. or 146) Note: See the “Screen Messages” table at the end of this section for an explanation of messages that appear in response to this command. 72.0 Group 3 Facsimile Service Class 2. n is the number of 10 millisecondintervals that pass before OK appears. 48. n is the number of 10 millisecond intervals that pass before OK appears. 96.Fax Commands FCLASS=n Sets the mode of operation FCLASS=0 Data mode FCLASS=1 Group 3 Facsimile Service Class 1 mode FCLASS=2. Receives data using the modulation specified by n. The pause is set in10 millisecond intervals. 121.

24. or 146) Note: See the “Screen Messages” table at the end of this section for an explanation of messages that appear in response to this command. 96. 97. 5 6 64 NO DIAL TONE BUSY CONNECT/FAX (Optional) The modem has established a fax connection. 98. 97. Reports the receipt of a network altering ring. (n = 3.+FTH=n Transmits data framed in the HDLC protocol using the modulation specified by n. No carrier is being received from the modem. 48. 24. 96. (Optional) Dial tone was not received within the time-out period. 72. This response is used only when the fax mode is selected. 122. The previous command line has not been recognized or was completed abnormally. 98. Receives data framed in the HDLC protocol using the modulation specified by n. 145. 121. (Optional) A busy signal was deleted.122. 121. The modem has just connected to another modem. or 146) Note: See the “Screen Messages” table at the end of this section for an explanation of messages that appear in response to this command. 145. User’s Guide 67 . 72. +FRH=n Screen Messages Displayed as a number 0 1 2 3 4 Displayed in words OK CONNECT RING NO CARRIER ERROR Description The previous command has been processed successfully. (n = 3. 48.

Data is transmitted between the devices over a shielded serial cable with a 25-pin male (DB-25P) connector to the modem and a 25-pin. Serial Interface Pin Definitions Signal Source Function Computer/Modem Chassis Ground Both Transmitted Data Computer Received Data Modem Request to Send Computer Clear to Send Modem Data Set Ready Modem Signal Ground Both Carrier Detect Modem Speed Indicate Modem Data Terminal Ready Computer Ring Indicate Modem DB-25DB-9 Circuit 1 — AA 2 3 BA 3 2 BB 4 7 CA 5 8 CB 6 6 CC 7 5 AB 8 1 CF 12 — SCF 20 4 CD 22 9 CE 68 56K Message Modem . 8-pin. 9-pin. Pin assignments are factory-set in the 56K Message Modem to match the standard DB-25 assignments in the following table. It defines the signals and voltages used when data is exchanged between a computer and a modem or serial printer. DB-9 connectors for IBM/AT-compatible computers should be wired at the computer end of the cable as shown in the DB-9 column. or custom-built connector to the computer. The entire standard covers many more functions than are used in most data communications applications.The Serial Interface The serial interface is a standard developed by the Electronic Industries Association (EIA).

voltages in compliance with standard EN 41003 08/93 criteria. • SELV: Safety Extra Low Voltage • TNV: Telecommunications Network Voltage.Section E : CE Compliance Electromagnetic Compatibility This device complies with the following standards in accordance with European Directives 89/336/EEC: • Immunity EN 50082-1 06/92 • Emission EN 55022 class B 08/87 Safety (Low Voltage Directive) This device complies with the following standards in accordance with European Directive 91/263/EEC and 91/263/EEC: • EN 60950/A2 10/93 • EN 41003 08/93 The ports on this modem have the following safety status: • Telephone line connector = TNV • All other ports = SELV These definitions are classified as per safety standard: EN 60950/A2 10/93. User’s Guide 69 .

give an unconditional assurance of successful operation on every PSTN network termination point. This equipment is supplied with a suitable PSTN connector for the country in which it was supplied. you should contact your equipment supplier in the first instance. of itself. 70 56K Message Modem . However. In the event of problems. Network Compatibility Declaration This equipment is designed to work satisfactorily on all European Union PSTN networks. If it is required to use this equipment on a different network to the one for which it was supplied.CTR 21 Approval (in the UK and Ireland only) This equipment has been approved in accordance with Council Decision 98/482/EC for pan-European single terminal connection to the Public Switched Telephone Network (PSTN). the approval does not. the user is advised to contact the vendor for guidance regarding connection. due to differences between the individual PSTNs provided in different countries.

3com. INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE AND 3COM U. EXPRESS OR IMPLIED.For Technical Support.S.S. REPAIR AND REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER.co.uk NOTE . This warranty shall not apply if the product is modified. 22 52 52 http://www.Section F : Limited Warranty 3Com UK Limited warrants to the original consumer or other end user that this product is free from defects in materials or workmanship for the lifetime of the product. Robotics brand modems are BABT approved and CE marked. tampered with. Upon proof of purchase. User’s Guide 71 . and are supplied with free lifetime technical support. All U. If you would like further information or the name of your nearest 3Com dealer. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES. ROBOTICS SHALL IN NO EVENT BE LIABLE TO THE PURCHASER FOR THE INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR CHARACTER. misused or subjected to abnormal working conditions. the product will be repaired or replaced (with the same or similar model) at our option. call SALES on. without charge for either parts or labour. FREEPHONE 0 8 0 0 or look at. refer to the Contact 3Com Technical Support section.

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