ISO 19011 Auditing Group

Application of the evaluation process for an audit team undertaking

an internal audit of an aviation organization’s
quality and environmental management systems.
Example of the evaluation of competence for internal auditors undertaking an audit of a
quality and environmental management systems.

This example can be used as a template for individuals and/or organizations to complete
their own.

Areas of Personal attributes and Evaluation criteria Evaluation

competence skills method
Personnel Ethical, open-minded, Satisfactory Performance
behaviours diplomatic, observant, performance in the evaluation.
perceptive, adaptable, workplace.
tenacious, decisive, self-
reliant, acting with fortitude,
well organized, open to
improvement, culturally
sensitive, team player.
Generic skills
Audit principle, Conduct an audit according Successfully Review of training
procedures, to in-house procedures, completed an in- record.
processes and communicating with known house auditor
techniques workplace colleagues. training course. Observation.

Performed Peer review.

satisfactorily in X
audits as a member
of an internal audit
team.
Management Apply the relevant parts of Read and Review of training
systems and the QE Management System understood records,
other reference Manual and related procedures relevant Testing.
documents procedures. to the audit the Interview.
objective, scope and
criteria.
Organizational Describe the organization’s Worked for the Review of
situations local structure and culture organization for at employment
and any demarcation issues. least five year at records.
supervisor or
managerial level.
Laws, Identify and understand the Successfully Review of training

1
regulations and application of the relevant
other laws and regulations related
requirements to product quality and the
environment.
Risk Identify and understand the
assessment application of the risk
assessment process to the
organizations activities.
Organization specific skills
Terminology Knowledge and
understanding of landing
gear, hydraulic servo’s,
pumps, cavitations.
Understand gaseous
emissions from machining
processes,
Knowledge of miscible oils,
surfactants.
Process Knowledge of continuous
machining, use of CMM,
laser alignment techniques.
Knowledge and
understanding of methods of
treatment of effluents and
discharges.
completed a training records.
course on the laws
relevant to the
activities, process
and/or products and
services the subject of
this audit. OR
Hold recognized
certificate, diploma
or degree in Country
law.
Completed a training Review of training
course on risk records,
assessment or Interview.
conducted risk Review of
assessments as part
employment
of a work related
activity. records.
Worked for at least Employment
five years in record.
supervisory role in
the aviation sector.
Professional Review of training
recognition or record.
certification gained
through study or
registration by an
accredited body.
Undertaken 3 prior
audits of a
manufacturing
facility.
Attended a
hazardous
chemicals training
course.
Worked for at least Employment
five years in record.
supervisory role in
the aviation sector. Review of training
Professional record.
recognition or
certification gained
through study or
registration by an
accredited body
Acted as assistant
facilities manager for
not less than two
years
2
Technology Knowledge of the application Worked for at least Employment
laser technology, CMM. five years in record.
Knowledge and supervisory role in
understanding of platting the aviation sector. Review of training
discharges and their impact Professional record
on local water courses. recognition or
certification gained
through study or
registration by an
accredited body
Acted as assistant
facilities manager for
not less than two
years.
Completed waste
water discharge
training course
Statistical Analytical ability to apply CP Six sigma black belt Employment
techniques Six sigma techniques. Professional record.
Knowledge and recognition or
understanding of statistical certification gained Review of training
techniques applied to waste through study or record.
water treatment, numerical registration by an
comparison of discharge accredited body
levels to legal requirements. Completed waste
water discharge
training course.
Completed a
statistical training
course.
Products/service Knowledge of servo’s, axles, Completed three Employment
s shock absorbers. months working in record.
Knowledge end of life the Sales and
protocols. Marketing
department.
Professional
recognition or
certification gained
through study or
registration by an
accredited body
Risk Knowledge and Undertaken a risk Employment
understanding of process management record.
errors, forging impurities. training course.
Assisted in the
Knowledge of environmental preparation FMEA Review of training
risks associated with studies. record.
discharges and processes. Professional
recognition or
certification gained

3
 through study or
registration by an
accredited body
Undertaken
aspect/impact
training course.
Applied training
course within the
company.
Stakeholders Boeing, Airbus, Bombardier. Formerly on staff of Employment
Knowledge of the local the customer record.
regulators with reference to complaints Review of training
standards and enforcement. department. record.
Previous liaison with
regulator
Management System specific skills (Quality & Environment)
Terminology Quality control, assurance, Six sigma black belt Employment
CP, concentricity Completed an ISO record.
measurement. 17024 accredited
Aspects and impacts, control quality or Review of training
methods, resource efficiency. environmental record.
management system
auditor training
course
Undertaken
aspect/impact
training course.
Applied training
course within the
company.
Process Application of organizations Worked for at least Employment
processes applied in different five years in record.
management stages. supervisory role in
Knowledge of multiple the aviation sector.
discharges and their synergy. Attended a
hazardous Review of training
chemicals training record.
course.
Completed waste
water discharge
training course
Completed an indoor
air quality training
course.
Technology Knowledge of technologies Worked for at least Employment
used across the organization. five years in record.
Knowledge of technologies supervisory role in
used across the organization the aviation sector. Review of training
and its environmental Undertaken 3 prior record.
interaction. audits of a

4
 manufacturing
facility.
Statistical Analytical ability to interpret Six sigma black belt Employment
techniques statistical results. record.
Risk Understand the organization’s Undertaken a risk Employment
risks assessment processes. management record.
Understanding of training course.
aspects/impacts and Assisted in the
antagonistic discharges.
preparation FMEA Review of training
studies. record
Undertaken
aspect/impact training
course. Applied
training course within
the company.

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