Anna Thoma

14616 Elm Street, Omaha, NE 68144 (402) 650-7578 athoma13@ymail.com

PROFILE
 Gained insight into what goes into taking care of youth in a rehabilitation facility during internship at
Boys Town as a Summer Supervisor.
 Commended for possessing exceptional interpersonal skills and an aptitude for quickly building rapport.
 Communicate well with colleagues in high-pressure situations demonstrating a calm and rational demeanor
 Often informally sought out by peers when they are challenged by a problem or obstacle.

EDUCATION
Bachelor of Science in Psychology, Minor in Child and Family Studies May 2018
Northwest Missouri State University | Maryville, MO Overall GPA 3.69/4.0
 Bearcat Advantage and Distinguished Scholar Scholarships (all four years)
 National Society of Success and Leadership
 Member of Psi Chi

PROFESSIONAL EXPERIENCE

Boys Town | Omaha, NE Summer 2017

Summer Youth Supervisor Internship

 Built relationships with youth and peers and enhanced ability to diffuse conflicts by using the Boys Town
Model
 Set a high standard in building healthy working relationships while developing, promoting, and teaching
leadership skills to youth ranging from ages 12-18
 Relayed positive and negative information at the end of the day to their Family Teachers to ensure a
smooth transition
 Created bonds with youth based on trust, discipline, emotional support, and respect
 Worked with youth on developing skills and reinforcing positive behaviors

Professional Research Consultants | Omaha, NE August 2011 - May 2015

Interviewer Assistant (2 years)
 Received a promotion from a Telephone Surveyor to an Interviewer Assistant after a year based on history
of conducting exceptional interviews
 Acted as a resource for an interviewing room, and enhanced ability to solve problems and give constructive
advice
Telephone Surveyor (2 years)
 Conducted patient experience and physician engagement interviews over the phone for hospitals across
the country in order to improve healthcare in communities
 Positively dealt with callers when the request for participation was declined

WORK EXPERIENCE
Delivery Driver | Jimmy Johns | Maryville, MO August 2016 - Present
 Use professional communication skills with customers to ensure their satisfaction in a timely manner
serving food in a fast-paced environment that involves constant multi-tasking
 Build relationships with customers by greeting, assisting, and carrying out their transactions in a courteous
manner
 Deliver accurate orders to customers in a timely fashion gaining time management skills

Hostess | Louie’s Wine Dive | Omaha, NE Summer 2014 - 2016

 Carefully allocated table assignments to ensure reservations were properly handled, wait lists were kept to
a minimum and servers were being treated fairly
 Greeted guests in a welcoming, professional manner led them to their seats, provided menus and
thoroughly explained the day’s specials and accurately relayed messages to the kitchen
 Directed orders to other employees for certain procedures to be done effectively and efficiently