FRAMEWORKS FOR UNDERSTANDING CONFLICT

Unmet physical and psychological needs underlie many if not all conflicts. In reading the literature on conflict, there are many frameworks for analyzing and understanding basic human needs. The chart below is a synopsis of a few of these frameworks: WHO SAID IT? Mary Parker Follett NAME OF THEORY Integrative Conflict Resolution 1920s BASIC PREMISE
 Conflict can be beneficial Even the most controversial matters often include threads from which an integrative resolution can be woven In the workplace, when employees feel like they are partners in the business, they do not improve quality or decrease wasted time and material because of the golden rule , rather because their interests become the same as the employers There are 5 categories of basic needs that all people have. These needs have to be met in sequence from the first level up. If the needs at the first level are not met, the needs at the next level cannot be met.

 

Maslow

Hierarchy of Needs 1968

5. community And wholeness 4. esteem 3. primary relationships 2. protection and security 1. food, clothing, shelter

(individuals)

Glasser

Control Theory 1984 (individuals)

After the basic needs of food clothing, shelter, protection and security are met, then behavior responses can be attributed to the need for:

Belonging, power, freedom and fun

Louise Diamond

Psychological Needs of Groups 1994 (groups)

After the basic needs of food clothing, shelter, are met, then behavior responses can be attributed to the need for:

Identity, security, vitality and community

Phoebe Barash Copyright 2008 EARCOS

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