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Chapter 1

Managing Human Resources Today

True or False
1. The planning function of management includes establishing goals and standards and
developing forecast. T
2. Compensating employees is a personal aspect of management. T
3. Human resource managers are generally staff managers. T
4. Line manager can only assist and advise staff managers. F
5. Supervisors do not spend much of their time on HR/ personnel- type. False
Multiple Choices
1. What specific activities listed below are part of the organizing function?
A. Giving each subordinate a specific task
B. Recruiting prospective employees
C. Developing rules and procedures
D. All of the above

2. Human resource management is …………………….

A. The concepts and techniques used to control people at work
B. The process of organizing work activities
C. The process of identifying countries with cheaper labor costs and relocation jobs
to those countries
D. The process of acquiring, training, appraising, and compensating employees,
and attending to their labor relations, health and safety and fairness concern.

3. …………….. are authorized to direct the work of subordinates.

A. Line managers B. Staff managers C. advisory board managers D. All of above

4. A …………. is a company’s plan for how it will balance its internal strengths and weakness
with external opportunities and threats in order to maintain a competitive advantage.
A. Mission statement B. Strategy C. tactic D. Scorecard.

5. Which of the following is a technology that HR managers use?

A. Streaming PC Video B. Monitoring C. Personal Digital Assistant D. All of the

Chapter 3
True or False
1. There are seven steps in the strategic management process. T
2. The HR manager is in a unique position to provide competitive intelligence. T
3. A SWOT analysis tools only inside the organization. F
4. A mission statement is a general statement of a company’s intended direction that
evokes emotional feelings in the organization’s members. F
5. Managers engage in three levels of strategic planning. T
Multiple Choice
1. The purpose of strategic plan is to identify ways to create or maintain a (n) ………….
A. Differential advantage
B. Competitive advantage
C. Success factor
D. All of the above
2. A …………….. is a general statement of intended direction that involve emotional feelings
in organization members.
A. Mission
B. Strategic plan
C. Code of ethic
D. Vision
3. Vision statement focus on the ………….
A. Past
B. Present
C. Future
D. None of the above
4. The third step in strategic management process is ………..
A. Perform external and internal audit.
B. Define the business and its mission.
C. Formulate new business and mission statement.
D. Formulate a strategy.
5. Which of the following is a type of competitive strategy?
A. Cost leadership
B. Vertical integration
C. Horizontal integration
D. Expansion

Chapter 4
True or False
1. The information gathered during a job analysis is primarily used for listing what jobs
entail and what kind of people to hire for the job. T
2. The interview is the most widely used method for identifying job duties and
responsibilities. F (Job analysis – T)
3. Job analysis does not play a part in EEO. F
4. People’s occupational needs and preferences change as they grow older. T
5. Interviews are not a method of collecting job analysis information. F
Multiple Choice
1. …………. is the procedure through which are determines the duties associated with
position and the characteristic of people to hire for those positions
A. Job description
B. Job analysis
C. Job specification
D. Job context
2. Which of the following may be included in a job specification?
A. Trails
B. Skills
C. Required background
D. All of the above
3. What form of data collection involves recording work activities in a log?
A. Interview
B. Diaries
C. Direct observation
D. None of the above
4. One uses information from the …………. to write a job specification.
A. job summary
B. job identification
C. job description
D. standards for performance.
5. ………… is the process of deciding what positions the firm will have to fill
A. recruitment
B. selection
C. workforce planning

D. none of the above