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Master of Business Administration- MBA Semester 3

HRM303 – Employee Relations Management

Set – 1

Q1. Define Strategy. Describe the different strategy levels in an organization

(Definition of Strategy, Explain the different strategy levels in an organization) 2, 8

Answer. Strategy

Johnson and Scholes define strategy as “The direction and scope of an organisation over the long-term;
which achieves advantages for

Q2. Write down the elements & dimensions of Organizational Culture?

Answer. Elements of organisational culture

Now that we have defined organisational culture, let us look into the elements that define organisational
culture. They are as follows:

• The paradigm: It defines the mission and

Q3. Explain the reasons for grievances? List out the various points that was considered as precautions
while Handling Grievances.

Answer. There are a number of causes of employee grievances. Some of the reasons are as follows:

Economic: Issues related to wages like wage calculation, overtime, and bonus. Employees often feel that
they earn less than what
Set - 2

Q1. Discuss the Collective Bargaining Process and its issues

(Explaining the Collective Bargaining process, explaining the Collective Bargaining issues)

Answer. Collective Bargaining process

Having understood what collective bargaining is, let us now discuss the general process involved in
collective bargaining and negotiation towards resolving employee issues. The process includes
negotiations between an employer and a

Q2. What is a Trade Union and what are its activities? Explain the functions of Trade Unions.

(Meaning of Trade Union

Describing the activities of Trade Unions

Explaining the Functions of Trade Unions)

Answer. Trade Union

A trade union or labor union is an administration of workforce grouped together to attain common goals
such as enhanced operational circumstances.

Trade unions are

Q3. Write a brief note on the following:

a) Decision Making and its types

b) Disciplinary procedure

Answer. Decision Making

Let us first understand what decision making is. Decision making is a mental process which results in the
selection of an option from many alternatives. Decision making is both a logical and emotional process. We
will now examine the different

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