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MEMBERSHIP CONDITIONS

AND REGULATIONS
SEPTEMBER 1, 2014

Note: that in this document we will use the name Costco to describe Costco Wholesale Canada member’s chequing account. Cheques must be drawn on a Canadian financial institution
Ltd. and its affiliated companies. Acceptance of membership constitutes an agreement to comply account and preprinted with the member’s name, address and telephone n­ umber. Any
with the following conditions and regulations. These conditions and regulations may be amended exceptions to cheque c­ ashing rules must be pre-approved in writing by a representative
by Costco without prior written notice to or consent of the member, but in such case, the changes of Costco.
made will apply upon the renewal of your Costco membership. • When paying for purchases by cheque, the member may be required to show identification for
fraud detection and identification purposes. Only the type of identification will be noted on the
MEMBERSHIP
back of the cheque.
• Membership is available to qualifying individuals 18 years of age or older.
• Costco’s out-of-pocket expenses will be payable by the member for any cheque returned by
• Membership is non-transferable. Costco membership cards can only be used by the
the member’s financial institution.
individuals to whom they are issued.
• The primary member is responsible for all his/her personal cheques and is jointly and ­severally
• Costco reserves the right to refuse membership to any applicant.
(solidarily) liable for all cheques issued by his/her spouse and the business.
• Failure to comply with these conditions and regulations or abuse of your membership
• Each secondary member is responsible for his/her personal cheques and is jointly and
privileges may result in your membership being terminated or certain privileges being
­severally (solidarily) liable for cheques issued by his/her spouse.
curtailed.
• Transferable company cards (a “Company card”) can be used by specified employees of the
• Gold Star Membership fee is $55 per 12-month period from the date of enrollment. This
company. Company cards are no longer being issued. Purchases with the Company card must
entitles the primary member to one personalized membership card and Spouse card, available
be made by preprinted business cheque, cash or those credit cards accepted by Costco from
to a spouse or a family member 18 years of age or older living at the same address.
time to time. Purchases made with this card are for business use exclusively.
• Business Membership fee is $55 per 12-month period from the date of enrollment. This entitles
• Title to all merchandise passes to the member at the check stand after m ­ erchandise has been
the primary member to one personalized membership card and Spouse card, available to a
paid for and checked out. Thereafter, the member bears the risk of loss for such merchandise,
spouse or a family member 18 years of age or older living at the same address. Each primary
except for w ­ ilful or negligent acts of Costco or its employees. See our policy regarding
member may name up to 6 secondary cardholders for $55 each and corresponding Spouse
Receipts below.
cardholders at no additional cost.
• Executive Membership is $110 per 12-month period from the date of enrollment. This entitles SALES TAX (BUSINESS MEMBERS)
the primary member to one personalized membership card and Spouse card, available to a • Sales tax (GST, HST, QST or PST) will be charged on all taxable transactions in accordance
spouse or a family member 18 years of age or older living at the same address. If upgrading with all applicable laws. The member agrees, in the event of his/her failure to pay Costco
from a Gold Star Membership or Business Membership, upgrade amount will be prorated such tax, to hold Costco harmless and indemnify Costco from any claim, loss, assessment,
based on the months remaining on your current membership. Secondary cardholders on an or expense occasioned by such non-payment. Members purchasing merchandise for resale
existing Business Membership account that is being upgraded can choose to remain as must advise the cashier of this before the sale is recorded in the cash register. If the member is
add-ons or purchase a Gold Star or Executive Membership on their own. purchasing for resale, he/she will need to complete the appropriate application certificate at the
• All membership fees are subject to appropriate taxes. time of his/her purchase. Sales tax will not be charged at the time of purchase only on those
products the member states are specifically for resale.
PRODUCT AND MEMBERSHIP GUARANTEE
• If any product is purchased on a sales tax exemption basis and is used in any manner which
• On Membership: We will refund your membership fee in full if you are dissatisfied.
qualifies it as a taxable item, the member agrees to report and pay any tax due, including
• On Merchandise: We guarantee your satisfaction with every product we sell and will refund
any penalties.
your purchase price, with the following exceptions:
• Depending on the applicable provincial law, primary members must present, when signing up,
1. Electronics: Costco will accept returns within 90 days from the date of purchase for
proof of their provincial tax number or of their tobacco tax number regarding merchandise they
televisions, projectors, computers, cameras, tablets, camcorders, mp3 players, cellular
desire to purchase for resale on a tax-exempt basis or in the case that they desire to purchase
phones and other electronic products identified by Costco from time to time.
tobacco for resale. In the event t­hat secondary members will need to use these tax numbers, the
2. Diamonds: When returning items containing a 1.00 ct diamond or larger, Costco warehouses
primary member must give Costco written permission of this at the time of s­ igning up.
will require additional time to verify the diamond, in which case a refund will be approved
upon positive verification. This process will require approximately 2 to 5 business days. CALCULATION OF EXECUTIVE REWARD
• Costco may in the future restrict its return policy regarding these and other products. 2% Reward – Executive Members enjoy an annual 2% Reward (the “Reward”)
Restrictions will be shown at the point of purchase. on certain Costco purchases as described below
RENEWING, ADDING OR DELETING MEMBERSHIP The 2% Reward is based on the annual Costco Wholesale purchases (see “Calculation of
• Renewal cardholder changes, including additions or deletions, must be authorized by the Reward” below) made by the primary and spouse cardholders on the membership account.
original primary member. The Reward coupon is mailed to the primary member with the annual membership renewal
• Renewal of membership must be completed for all cardholders when renewal is processed, notice and may only be used by the primary member toward Costco Wholesale purchases.
regardless of the membership start date of individual secondary members. Only the primary Costco Purchases
member and his/her spouse may renew the membership. The Reward Program is subject to the following restrictions. Costco Wholesale reserves the
• Renewal is for a 12-month period based on the month of initial enrollment, whether or not right at its discretion to discontinue the Reward Program at any time and to make changes
shopping privileges have been exercised. to the program that will apply upon renewal of your membership. Failure to comply with
these conditions and regulations or abuse of your membership privileges may result in the
PURCHASING PRIVILEGES, GUESTS AND OTHER RULES
cancellation of your membership or curtailment of certain privileges. A member must be an
• No sales will be made to any person unless such person has a valid membership card.
active, paid Executive Member at the time the Reward is earned and issued in order to receive
• Each cardholder may bring two guests. However, guests do NOT have purchasing privileges.
the annual 2% Reward. Only purchases made by the primary and spouse cardholders are used
• Costco can refuse entry to anyone at any time at its discretion. This includes members who do
to calculate the Reward.
not display their Costco membership cards when requested.
• Members will be required to purchase any packages or products opened or damaged by them or Calculation of Reward*
their guests. The Reward is approximately 2% of pre-tax purchases of most merchandise, and will be
calculated on purchases by Canadian residents of merchandise through the front-end registers
TERMS OF PAYMENT at Costco Wholesale warehouses in Canada and the United States and online at Costco.ca. In
• All purchases must be made by cash, debit card, Costco gift certificate, C ­ ostco Cash Card, Canada, Rewards will not be calculated: (i) on purchases of cigarettes or other tobacco-related
pre­printed personal cheque or by those credit cards accepted by Costco from time to time. products; (ii) on purchases that are not recorded through Costco Wholesale’s front-end registers,
• Costco reserves the right to further limit the payment method applicable to certain purchases. such as services, purchases at Costco Wholesale’s gas stations, food courts, optical centres
• Costco reserves the right to limit payment from certain members to cash only. (Quebec only), and pharmacies; (iii) on purchases of alcoholic beverages; (iv) on membership
• Business Members can make purchases with preprinted business cheques. To obtain cheque fees; (v) on miscellaneous fees, deposits and taxes, including applicable sales tax and goods
writing privileges, a­ pplicants must present two appropriate pieces of identification with their and services tax; (vi) on purchases of services, including travel, auto and other services; (vii) on
­membership application. The information collected at that time will be used and retained for purchases where prohibited by legal or regulatory restrictions; (viii) on certain other categories as
(1) fraud detection, (2) identification purposes, (3) a credit check, which may be conducted if determined from time to time at Costco Wholesale’s sole discretion; or (ix) on purchases made
you choose to pay by cheque and (4) the uses described in our Privacy Statement including by anyone other than the Executive Membership account’s primary and spouse cardholders.
sections 5, 7 and 12. Cheques must be in the exact amount. All cheques must be issued on A complete list of exclusions from the calculation of the Reward is available on Costco.ca and
at the Membership Counter in each of our warehouses. Costco Wholesale warehouses outside
Canada can provide a list of exclusions specific to those locations. The period of calculation COSTCO USE ONLY
will run approximately from the date of the member’s paid enrollment or upgrade to Executive
Membership through the date approximately three months prior to the member’s renewal date.
Purchases from the last three months will be added to the following year’s Reward calculation.
MEMBERSHIP NUMBER
Calculation of a Reward is capped at, and will not exceed, $750 for any 12-month period.
Executive Members who downgrade to Gold Star or Business status or cancel their membership
and receive a refund of their membership fees may not receive a Reward. BUSINESS NAME ____________________________________________________
Use of Reward
Reward coupons will be mailed with membership renewal notices. Reward coupons MEMBER NAME _____________________________________________________
may be redeemed by the primary member toward purchases of most merchandise through FEES________________________________ GST ___________________________
the front-end registers at Costco Wholesale warehouses throughout Canada only. Reward PST____________________________
coupons may be used toward purchases of merchandise only; they have no independent cash
value. Reward coupons may not be used: (i) toward purchases of certain merchandise such as HST ___________________________
alcoholic beverages, cigarettes or other tobacco-related products; (ii) toward purchases that TOTAL _________________________
are not recorded through Costco Wholesale’s front-end registers, such as purchases at Costco
DATE ISSUED________________________ AMOUNT PAID__________________
Wholesale’s gas stations, food courts, optical centres (Quebec only), pharmacies and online at
Costco.ca; (iii) toward purchases of services, including travel, auto and other services;
GST/HST No. 121 476 329 RT
(iv) toward purchases where prohibited by legal or regulatory restrictions; or (v) toward certain
QST No. 101 819 9561 TQ
other purchases as determined from time to time at Costco Wholesale’s discretion. Reward
coupons will not be replaced if lost or stolen. A complete list of products and services that cannot
be purchased with Reward coupons is available on Costco.ca and at the Membership Counter in

COSTCO WHOLESALE CANADA LTD.


each of our warehouses.
CHANGES OF ADDRESS, ETC.
Please advise a staff member at the warehouse Membership Counter of any change of address,
email address, phone number or c­ ompany name so our records remain accurate. CUSTOMER PRIVACY POLICY
LOST OR STOLEN CARDS SEPTEMBER 1, 2014
If a membership card is lost or stolen, the cardholder must immediately notify the Membership
Counter or phone us at 1-800-463-3783. If a co-branded credit card is lost or stolen, the This Privacy Policy explains our privacy practices for customer information we collect, use
cardholder must immediately call the credit card issuer. or disclose, including at Costco warehouses and through our web sites (including through
Costco.ca and other Internet sites, mobile apps, and social media sites, which we will refer to
PRIVACY STATEMENT
collectively as “Sites”), as well as our customer service interactions with you. In this Privacy
Costco is committed to protecting the privacy of its customers. See Customer Privacy Statement.
Policy, the terms “Costco”, “we” and “our” refer to Costco Wholesale Canada Ltd., unless
LIMITATION OF LIABILITY otherwise indicated. Personal information and personal health information that you provide
• Every member using a shopping cart to carry his/her purchases from the warehouse to his/her when you visit non-Canadian Costco websites or warehouses outside of Canada are governed by
vehicle has the obligation to return the cart to the enclosure identified for this purpose in the the privacy policies that are posted on those websites or that apply in those warehouses.
parking lot in order to facilitate the retrieval of same, as well as to avoid carts from becoming This Privacy Policy is incorporated into the Terms and Conditions of Use for our Sites and into
an obstacle to the traffic flow of other members’ vehicles. the terms applicable to Costco members and persons applying for Costco membership. By using
• Costco is not responsible for damage or loss caused by a shopping cart to any vehicle of a our Sites, by applying for membership, or by using a membership, you are consenting to this
member or of any guest. Privacy Policy.
CHILD SAFETY
1. Costco’s Commitment to Privacy.
• Parents are responsible for their children at all times. Costco is committed to protecting the privacy of our customers. We have and will take measures
• All children placed in the shopping carts must be secured in the child restraint seats. that protect the privacy of personal information and personal health information held by us.
INSPECTION This Privacy Policy provides you with details regarding:
Costco reserves the right to inspect any container, backpack, briefcase, bag or other package • why we collect personal information and personal health information;
when our members and their guests enter or leave our warehouses. Our members and their guests • what we do with that information;
consent to such inspections when they enter our warehouses. • what steps we take to ensure that the information is secure;
RECEIPTS • how you can access personal information and personal health information pertaining to you;
You will be required to show your receipt for the items you purchased at the warehouse exit. This and
ensures that our cashiers processed the items you purchased correctly and that you have been • who you should contact if you have questions or concerns about our policies or practices.
properly charged for your purchases. It is also one of our most effective methods of maintaining Since we regularly review our policies and practices, your comments are always welcome. We
accuracy in inventory control. reserve the right to change this Privacy Policy at any time; however, any changes or additions
to Section 5 regarding the reasons we use personal information will not apply to you unless you
RESTRICTIONS consent to them.
• Use of cameras or tape recorders, or recording of prices in any manner is not p­ ermitted. We will alert you that changes have been made by indicating at the top of the Privacy Policy
Offenders will be asked to leave the premises and their membership may be revoked. the date that it was last updated. This Privacy Policy was last updated on September 1, 2014.
• There shall be no solicitation for any purpose on Costco premises, nor i­nter­ference with The only other updates since this Privacy Policy came into effect on July 1, 2003 were posted
employees. Offenders will be asked to leave the premises and their membership may be revoked. on October 15, 2004, August 1, 2009, and March 23, 2012. We encourage you to review our
• Smoking is prohibited at Costco. Privacy Policy carefully to make sure that you understand how information that you provide
will be used or disclosed.
CREDIT
Children: We encourage parents to take an active interest in their children’s use of the Internet.
If you choose to pay by cheque or request the extension of credit from Costco, you authorize Costco We do not intend to collect information from children who are under 18 years of age. If you are
to disclose, collect and retain personal information relating to your credit history and credit status under 18, please do not provide information on our Sites.
to and from credit-reporting agencies, credit bureaus and financial institutions in order to assess
your creditworthiness and to process the transaction. If you choose to pay by debit or credit card, 2. What is personal information?
you authorize Costco to disclose and collect personal information to and from the debit card and/or In general terms, personal information means any information about an identifiable individual.
credit card issuer in order to process the transaction. For example, this includes your name, postal and email address, telephone number, credit card
number, the photograph included on your Costco membership card, demographic information
OTHER and purchasing history. A special category of personal information is “personal health
Costco may realize a profit or receive rebates, discounts or other allowances in respect of information”, which we describe in Section 3 below.
contracts with suppliers of member services which Costco shall be entitled to retain for its own Personal information does not include aggregate information, such as data about a group or
use/credit without accounting to members. category of products, services or customers, from which individual customer identities have
been removed. For example, information about how you use a service may be collected and
* A complete list of exclusions is available on Costco.ca and at the Membership Counter in each combined with information about how others use the same service, but no personal information
of our warehouses. will be included in the resulting data. Likewise, information about the products you purchase
may be collected and combined with information about the products purchased by others.
We may also gather aggregate information about how Costco customers use our Sites. the Costco Affiliates, for the purposes listed above, provided that such shared information is
Aggregate information about product purchases helps us understand trends and customer needs, required for and is used and disclosed for such purposes only. Personal information may also be
and assists us in product selection, product ordering and sizing and the introduction of new disclosed to unaffiliated third parties in connection with the sale, assignment or other transfer
products and services. It can also assist us in determining where it would be appropriate to of our business, in which case we will require such third parties to adhere to the terms of this
build new warehouses by looking at the geographic location of members or to build new Site Privacy Policy. We will also disclose personal information in accordance with Section 12 below
functions by looking at anonymized browsing activities. when the information is collected online at our Sites.
We may automatically collect some information when you visit our Sites, such as your From time to time we engage unaffiliated third parties and their affiliates, agents and
computer’s network address and operating system, the site from which you linked to us, and subcontractors (“Service Providers”) to perform certain technological or administrative
the time and date of your visit and purchases. This information is not linked by us to personal services. For example, a Service Provider may be asked to perform credit card processing
information, but rather is only used to compile aggregate information. This information may be services, administer a contest or be asked to run a computer program that identifies which of our
collected through the use of cookies (see our “Online privacy practices” in Section 12 below). members purchased a particular product so we can notify those members of special programs
regarding the same or similar products. We also may use a Service Provider to host and
3. What is personal health information? administer one or more of our Sites, process and store data, and fulfill similar technology-related
Personal health information means any information relating to your physical or mental health functions on our behalf. In these circumstances, the personal information that the Service
collected or generated in the course of our providing you with the health services you request, Provider receives is limited to only the personal information held by us that they need in order
such as optical, pharmacy and hearing aid services, and prescription profiles for fulfilment to render their service to us. The companies that are provided with the personal information are
of pharmacy orders. Examples of personal health information may include your medical first required to sign an agreement that obligates them to keep the information confidential and
history, drug prescription information, eyeglass prescription information, or health insurance secure and prohibits them from using it for unauthorized purposes.
information, which we may require in order to provide you with pharmacy, hearing aid, optical We also may engage Service Providers to provide us with cloud computing services. Cloud
and other health-related services. It may also include information you provide to Costco health computing is the provision of network-based services, located on remote computers, that allow
services personnel when receiving counselling or advice, or when contacting Costco with a individuals and businesses to use software and hardware operated by third parties. Examples
comment, question or complaint about our health services. of these services include online file storage, webmail and online business applications. Service
Providers have policies and processes in place to ensure that the confidentiality of information
4. When we collect personal information.
in their care is properly safeguarded at all times.
We only collect such personal information as is strictly necessary for the purposes outlined in
Section 5. We collect personal information when you: You acknowledge that if Service Providers are located in the United States or the European
Union, your personal information may be processed and stored in the United States or the
• apply for membership (including information about your credit history that may be collected,
European Union and the governments, courts or law enforcement or regulatory agencies of
used, or disclosed if you choose to pay by cheque);
the United States or the European Union may be able to obtain disclosure of your personal
• apply for a Costco co-branded credit card; information through a lawful order.
• renew your membership; As outlined above, Costco Services (such as rebates, the Executive Membership Program, and
• contact us with questions, inquiries, comments, complaints or requests; other business and consumer services) may be provided by Service Providers. When you sign
• sign up for certain products and services (such as rebates, the Costco Services program and up for Costco Services, we will share your name, membership status, membership number
other business and consumer services, collectively the “Costco Services”); and type and such other personal information as is necessary with the Service Provider so they
can confirm your eligibility for the Costco Service you requested. Service Providers who are
• use our Sites;
suppliers of Costco Services can only use the personal information that we share with them
• participate in any of our programs; to provide the Costco Services or, if you have consented, to notify you of their offerings and
• place orders, make purchases, return or exchange items, or seek further information about our to evaluate new and existing products, offerings or services. We are not responsible for any
products and services; additional information you provide directly to these Service Providers, and we encourage you
• place orders or make purchases, return or exchange items, or seek further information to become familiar with their privacy and security practices and policies before disclosing
through our affiliated companies, including Costco Wholesale Corporation (Costco and its information to them. There may be instances when we provide information relating to our
affiliates are referred to collectively as the “Costco Affiliates”); business customers to various suppliers such as tobacco companies, so they can conduct market
studies and other promotional activities. In the case of tobacco products, the information we
• enter into a contest or sweepstakes or respond to one of our surveys; and
provide is the business customer’s name, address, the brand name of the tobacco products
• ask us to place you on a “Do Not Email” list so that we can ensure that your wishes purchased and the amount of tobacco products purchased.
are respected.
When you apply for a Costco co-branded credit card, we will share with our credit card partners
Please note that the Costco Services may be provided by third party suppliers. We collect from (including the issuing institution, the payment processing network, and other organizations
such third party suppliers a list of our customers who have signed up for Costco Services and providing services relating to the Costco co-branded credit card) the information you provide
information about the use our customers make of such Costco Services (for example, frequency on the application form. If the application is approved, we will share with these partners your
of use and customer feedback). Costco membership number(s) and start date(s), your Costco membership photograph(s)
We may also take video footage on our properties to protect the rights, property or safety of that will appear on the co-branded card, your company name and resale permit number (if
Costco, its customers, employees, or the public. applicable) and the type and status of your Costco membership. Our credit card partners also
have privacy policies, which we encourage you to review carefully before applying for a
5. How we use personal information. co-branded credit card.
As part of our business operations, we hold and use certain personal information pertaining to you We may disclose personal information without your knowledge or consent if a law, regulation,
in order to process your requests, provide you with Costco Services, and to understand your needs search warrant, subpoena or court order legally authorizes us or requires us to do so. We may
so that we can serve you better. also disclose personal information to protect the rights, property or personal safety of Costco, its
Specifically, we may use personal information for the following purposes: customers, employees or other members of the public.
• Notifying you of recalls or safety issues; Except as set out above, we do not sell, rent, share or disclose the personal information or
• Approving you as a member when you apply for membership; personal health information we hold or make our membership list available to others for a fee
• Managing the provision of goods, services and privileges to you, including monitoring your without your consent
membership, processing exchanges or returns, to conduct a credit check if you choose to pay by
7. When we collect, how we use and when we share personal health information.
cheque, to determine your credit status and for fraud detection and identification purposes;
In the course of providing you with pharmacy, hearing aid, optical and other health-related
• Managing invoicing, accounting and information security services related to our transactions services and programs we introduce from time to time, we collect, use and disclose personal
with you; health information.
• Monitoring your satisfaction with our programs, including the Executive Membership Program, Costco, Costco Affiliates and their Service Providers may collect, use or disclose your
the services offered by our suppliers of Costco Services and contacting you regarding the status personal health information in connection with:
of such programs and services (for example, to inform you of changes to or the termination of
• providing you with the health services you request;
particular Costco Services);
• communicating with your health service providers;
• Protecting against harm to the rights, property or safety of Costco, its customers, employees, or
the public; • processing or obtaining payment for government-funded health services (for example,
obtaining authorization from your insurer or provincial authorities for direct payment of
• Internal management purposes, including planning, resource allocation, policy development,
pharmacy services);
quality improvement, monitoring, audit, evaluation and reporting;
• processing or obtaining payment from your health insurance provider;
• As described in our “Online privacy practices” in Section 12 below;
• internal management purposes, including planning, resource allocation, policy
• Managing our “Do Not Email” lists; and
development, quality improvement, monitoring, audit, evaluation and reporting;
• Using personal information to create aggregate information as described above in Section 2.
• providing Costco with technological or administrative services as described in Section 6
If you ask us to, we will also tell you about news, promotions, special offers and other information above; or
from Costco, regarding Costco, Costco Affiliates and selected partners, such as our promotional
• in connection with the sale, assignment or other transfer of our business, in which case we
programs. You may unsubscribe from these kinds of messages at any time by visiting Costco.ca
will require such third parties to adhere to the terms of this Privacy Policy.
and setting your Communication Preferences.
We may also disclose personal health information without your knowledge or consent if a
6. When we share personal information. law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to
Personal information we collect in accordance with this Privacy Policy may be shared with do so or to protect the rights, property or personal safety of Costco, its customers, employees
or other members of the public. We may also be required to disclose certain personal health Use: We use personal information and personal health information collected online as described in
information in order to maintain standing with professional health bodies, including those for Sections 5 and 7 above. In addition, we use personal information and personal health information:
pharmacists, audiologists and opticians.
• to facilitate and monitor certain features of the Sites that you choose to interact with, such as
Personal health information may be stored by Costco or Costco Affiliates in Canada, in online forums, feeds and chatrooms;
the United States or in the European Union. You acknowledge that if Service Providers are
located in the United States, or the European Union, your personal health information may be • to respond to your questions and concerns and to understand your needs and preferences;
processed and stored in the United States or the European Union, and the governments, courts • to conduct surveys and other research;
or law enforcement or regulatory agencies in the United States or the European Union may be
able to obtain disclosure of your personal health information through a lawful order. • to provide you with customized Site content and advertising;
• to fulfill your online orders for products and services and to facilitate product deliveries,
8. How long do we hold personal information and personal health information?
Personal information and personal health information is retained only for so long as is necessary pickups and returns;
for the purposes set out above. When no longer required, we will destroy, erase or de-personalize • to detect, prevent, or otherwise address fraud, security or technical issues; or
the personal information and personal health information. Legal requirements may necessitate
our retaining some or all of the personal information and personal health information we hold • to protect against harm to the rights, property or safety of Costco, its users or the public as
for a period of time that is longer than we might otherwise hold it. However, Costco will restrict required or permitted by law.
access to such information to prevent it from being used except for the fulfilment of these legal
Sharing: We share personal information and personal health information collected online as
requirements.
described in Sections 6 and 7 above. In addition, we may provide Service Providers with certain
9. Accuracy. information that is necessary to fulfill an order you have placed with us. For example, if you
To ensure that the personal information and personal health information you provided is accurate, request shipment for a purchase, we may provide your address to the shipping carrier and customs
complete and up-to-date, we urge you to provide us with updates regarding such information and service provider, and if you pay by credit or debit card, your card number and sales transaction
to inform us of any errors affecting the personal information and personal health information we information are passed to the card processor and/or issuer (including their service providers such
hold. You may update, review or correct your Costco.ca online account information at any time by as fraud verification services). We also may use Service Providers to host and administer the Sites,
accessing your password-protected registration page via the “My Account” area of the Sites. To process and store data, and fulfill other technology-related functions on our behalf. However,
update any other information, please visit the Membership Counter in any of our warehouses with we only give or permit access to vendors, suppliers and other Service Providers involved in Site
your membership card to confirm your identity. administration and the commerce distribution chain the limited information needed to perform
their duties and provide you with the products and services you order. We are not responsible for
10. Security measures. any additional information you provide directly to these parties.
We will continue to keep in place security measures in an effort to protect personal information Protection: Personal information and personal health information we collect on our Sites is stored
and personal health information held by us from unauthorized use, access, disclosure, distribution, electronically, and may be combined with other off-line information. Personal information and
loss or alteration. We employ physical, administrative, contractual and technological safeguards to personal health information entered on our Sites is encrypted using a security protocol called SSL
protect personal information, and insist that our Service Providers do the same. Access to personal (Secure Sockets Layer). SSL encrypts information entered on our site before it is sent over the
information and personal health information will be restricted to authorized personnel who require Internet. SSL also allows you to view securely your online account and registration information.
Account information is accessible online only through the use of a password. To protect the
the information in order to perform their duties properly. In addition, access will be limited to only
confidentiality of personal information and personal health information, you must keep your
that information that is strictly necessary for the performance of those duties. Please also see our password confidential and not disclose it to any other person. You are responsible for all uses of
“Online privacy practices” in Section 12 below. our Sites by any person using your password. You are advised that, unlike communication within
We periodically update our policies regarding information security measures in an effort to protect our Sites, we have no control over the privacy of your email communications with us while in
the personal information and personal health information held by us in the most effective manner transit. We recommend that you do not include confidential, proprietary, personal or personal
possible. health information in emails, including credit card numbers, passwords, prescriptions and other
similar information. Also, if other people have access to your email account, they may be able
11. Accessing personal information and personal health information. to access your password and obtain personal information about you (such as your credit card
Our customers are entitled to access the personal information and personal health information information), or change information about your user profile. You should not use an email account
held by us concerning them. In recognition of the importance we attach to each customer’s operated by your employer because many employers have the legal right to access such email
personal information, you can only access personal information and personal health information accounts. Please advise us immediately by email at service@costco.ca or by dialing
we hold about you, but not personal information and personal health information about your 1-888-426-7826 if you believe your password has been misused.
spouse or others who may have been issued a membership card on your account. Under limited Online links to other sites: Through links provided on our Sites, you can link to other sites
circumstances, we may give you access to personal information or personal health information of third parties who have agreed to offer goods and services to our members. Any personal
that we hold about others, but only if required or permitted by law (for example, a parent or information you provide on the linked pages is provided directly to that third party and is subject to
guardian may, in certain instances, be given access to the personal information or personal that third party’s privacy policy. Except as described above, we are not responsible for the content
health information of a child or a person who requires a substitute decision maker). or privacy and security practices and policies of sites to which we provide links. Links from our
You can access your personal information and personal health information by showing your Sites to third parties or to other sites are provided for your convenience. We encourage you to
membership card at the Membership Counter in each warehouse to confirm your identity and learn about their privacy and security practices and policies before providing them with personal
completing a written request for such information on a form we provide. We will generally information.
respond to your request for information within thirty (30) days, unless, for reasons beyond our
control, a longer response time is necessary, in which case you will be advised accordingly. 13. Complaint process.
While our response will generally be provided at no cost, you will be informed in advance If you are not completely satisfied with or wish to submit comments concerning this Privacy
of any charges that apply in connection with the information request. Charges may relate to Policy or its application by us, we invite you to convey your concerns or suggestions to
the transcription, reproduction or transmission of personal information or personal health Costco Wholesale Canada Ltd., 415 West Hunt Club Road, Ottawa, Ontario, Canada K2E 1C5
information held by us. Attention: Privacy Officer. We will reply as quickly as possible and inform you of the steps, if
any, that have been or will be taken in order to address the concern or implement the suggestion.
In very limited circumstances, we may not be able to supply personal information and personal You can also file a complaint with the Privacy Commissioner in the province in which you
health information for reasons of a legal nature, including privileged communications between reside or with the Office of the Privacy Commissioner in Ottawa.
professional and client or a pending judicial proceeding. In each case, we will provide written
reasons outlining why your request for access has not been granted. 14. Choice.
If you previously consented to the sharing of the personal information you provided or are a
12. Online privacy practices.
Business Member and you do not want us to disclose information about your tobacco purchases,
Collection: We may collect personal information and personal health information online when you can change your mind by:
you visit our Sites as described in Sections 4 and 7 above.
1. Contacting us at any Membership Counter at any Canadian Costco warehouse location;
In addition, we may collect cookie and web beacon information when you browse the Sites.
Cookies are small files that are stored on your computer, and web beacons are electronic images 2. Calling our Member Service representatives at 1-800-463-3783;
that allow us to count visitors visiting certain Web pages, to access cookies, and to analyze whether 3. Emailing Customer Service;
advertising banners on our site or other sites were effective. At Costco.ca, we may use cookies and
beacons to help optimize your shopping experience, to evaluate use of the Sites, and to support 4. Writing us at: Member Service, 415 West Hunt Club Road, Ottawa, Ontario K2E 1C5
Site analytics and marketing campaigns. In doing so, we may collect technical information such Attention: Privacy Officer.
as your IP address, your browser type, the addresses of referring Sites, and your path through the If you wish to unsubscribe from electronic messages providing news, promotions, special offers
Sites.
and other information from Costco, regarding Costco, Costco Affiliates and selected partners,
Cookies help us to customize our home page for you and to better display pages according to your such as our promotional programs, you may do so at any time by visiting Costco.ca and setting
browser type. While cookies are optional for browsing Costco.ca, they are required for registering, your Communication Preferences.
logging on, purchasing or adding items to your cart. If you wish to purchase items or set up an
account on Costco.ca, you will need to accept a Costco.ca cookie. (In order to control the ability
of website providers to place cookies on your computer, you should consult your browser’s
“Options” and “Help” pages to learn how to adjust your settings to suit your privacy preferences.)

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