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BACHELOR OF COMPUTER APPLICATIONS (BCA)

SEMESTER - II

SUBJECT CODE & NAME

BCA214 - Communication Skills

Q1 Discuss the advantages and disadvantages of oral communication. Write a short note on the
improvement of oral communication. 5+5=10

Answer. Advantages of oral communication:-

In oral communication there is a possibility of immediate response. This makes speedy interaction and
immediate feedback possible. This is the biggest advantage of oral communication.

Another advantage is that the speaker can observe the listener's reaction to what is being stated.

Time saving: When action is

Q2. What is the difference between listening and hearing? Name the different types of listening.
5+5=10

Answer. Hearing is a passive process. It is merely the detection of sounds around us. Normally, we come
across ‘hearing’ in certain situations. E.g.: When your lecturer reprimands you for some of your
shortcomings, you just hear it without paying

Q3. Discuss the definition and meaning of reading. 10

Answer. The following are a few definitions regarding the process of reading.

• Reading is thinking under the stimulus of the printed page (Webster, 1982:30)

• Reading is a Psycho-
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