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Submission for

Request for Qualifications (RFQ) RFQ #01-VASC1116


Community-Based and Residential Services for
Youth Involved in the
Juvenile Justice System in Virginia

December 7, 2016
www.btgfs.org

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1) Agency Overview/Capabilities
a) Briefly describe your agency’s history and your agency’s ability/qualifications to provide
community-based and/or residential services to youth involved with Department of Juvenile
Justice (DJJ) (either diversion, on probation, or parole)
History/Qualifications. Bridging the Gap Family Services (BTGFS) is a non-profit organization
founded in 2013 as a mental health service provider with quality and reputable counseling for
youth who have emotional, behavioral and mental health challenges. We serve youth and their
families in Central and Northern Virginia. Our mission is to Bridge the Gap through services for
individuals, families, and communities through preserving the family system and by providing
individual and family therapeutic coaching, education, skill building and support.
BTGFS is based in Manassas, Ashburn and Richmond and serve the surrounding localities to
support families by breaking the vicious cycle of behavioral health diagnosis in generation after
generation. While this may appear hopeless and daunting to some individuals, we know that
anything is possible when you genuinely focus on servicing the core issue(s) of those in
need. Primary objectives at BTGFS are:
 To assist challenged individuals in our programs to achieve a sense of self-reliance
 To introduce individuals and their families to intervention techniques, designed to
effectively monitor, stabilize and modify the behavior and mental state of the individual
 To educate our communities of mental barriers and the stigma associated with mental
illness

We have worked with the following agencies and received referrals on a consistent basis:

 Probation and Parole in Woodbridge/Manassas under leadership of Paige Quattlebaum


and Alexandria; 15th, 17th, 18th, 19th, and 20-L Court Service Unit
 Department of Family Services in Prince William County, City of Manassas, Manassas
Park, Fairfax County, Alexandria, Arlington and Loudoun County; UMFS
 School Based Counselors/ Social Workers from the following schools: Prince William
County Public School, Manassas City Public Schools, Arlington County Public School,
Alexandria City Public Schools, Fairfax County Public Schools
 Community Service Boards: Prince William County, Alexandria and Fairfax
 Loudoun County Emergency Shelter
 Wraparound Teams in: Prince William County, Manassas and Fairfax County

Exceptional consideration and acknowledgements include the following:

 BTGFS received an A+ rating from the Better Business Bureau


(https://www.bbb.org/washington-dc-eastern-pa/business-reviews/mental-health-
services/btgfs-in-manassas-va-236012342)
 We have been issued a Proclamation in the City of Manassas proclaiming May 7th as
Children’s Mental Health day
 4imprint grant recipient (https://onebyone.4imprint.com/recipient?rid=216)
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 Featured in PotomacLocal.com http://potomaclocal.com/2015/02/05/newly-licensed-
behavioral-health-services-office-opening-near-manassas/
 Future feature in December 2016 Huffington Post about BTGFS service to you

The owners of BTGFS are instrumental in giving back to their communities by hosting a series of
community events throughout the year such as: Back to school supply giveaways, annual
mental health awareness bowl-a-thon raising money for NAMI of PWC. The owners are active
members of the National Association for the Advancement of Colored People (NAACP)
Behavioral Health Committee and serve as a board member of NAMI of Prince William County.
BTGFS also conducts educational seminars at some of the local colleges such as George Mason
University, Virginia State University and Virginia Commonwealth University. Our team is diverse
and includes BTGFS includes a diverse staff fluent in multiple languages including Spanish, Farsi
and Albanian.

i) How many years of experience do you have with the services you are proposing to deliver?
BTGFS has a collective experience totally almost 30 years of experience serving these
populations. Between leadership and staff expertise, we have a significant track record serving
these populations.
ii) What licensure or certification is held by your staff to deliver these services?
 Virginia Department of Behavioral Health and Developmental Services
 Small Women and Minority (SWAM) certification
 Licensed provider through the Department of Behavioral Health and Development
Services.
 BGTFS is in the process of seeking Commission on Accreditation of Rehabilitation
Facilities (CARF) accreditation

b) Describe your agency’s experience with evidence-based programs or practices.


To date, BTGFS has served numerous families in multiple cities in Virginia. This includes 40
individuals and families served in 2015 between Central and Northern Virginia. Through
providing quality and reputable behavioral and mental health services, BTGFS is closing out
2016 serving over 100 individuals and families. Intensive In-Home services and working with
children/adolescent population and Mental Health Skill Building services with adults are already
being implemented.
We serve multiple clients simultaneously. More importantly, the average turnaround time from
time of referral to becoming an active client is 2-3 days business days maximum.
i) How many years of experience do you have with each identified service or program – both
within the designated region or outside of both within the designated region or outside of it?
BTGFS has a collective experience totally almost 30 years of experience serving both Intensive
In-Home and Mental Health Skill Building populations. Between leadership and staff expertise,
we have a significant track record serving these populations.

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ii) What historical data can you provide on outputs (e.g., average length of service,
completion rates) or outcomes (e.g., recidivism) to demonstrate proficiency in delivering this
service?
BTGFS has hired an evidenced-based consultant to assist with measuring outcomes.
The intensive in-home services program operated by BTGFS subscribes to the following
evidence based approaches:


 Cognitive Behavioral Therapy
 Aggression Replacement Training
 Skill streaming
 Motivational Interviewing

iii) How many staff /what is your organizational capacity to deliver the current service?
BTGFS has 21 staff in various locations throughout the Commonwealth. Our senior
management team includes leadership includes seven directors and 20 direct line staff and
other staff. This includes clinicians, licensed psychologists, residents in training, program
director and human resource director.
BTGFS has a capacity to serve communities through a standard model: There is direct staff and
a qualified mental health associate (QMHP) assigned who work with clients. Also, an immediate
supervisor is in line with a clinical director. Infrastructure is in place with leadership team to
support BTGFS. There is no cap to how we can serve clients. For each direct care staff or
(QMHP), there is 1:5 ratio for each caseload. What is unique about BTGFS is that there is no
wait period because direct care staff are hired based upon the need for services. In addition,
the criteria for both positions is that each must meet the eligibility criteria to be considered a
qualified mental health professional which requires that counselors and site coordinators have
a bachelor’s degree in a human service related field and at least 1 year of relevant work
experience and demonstrated evidence of providing services in a behavioral health setting.
These positions also require an extensive background checks to ensure meet company and
state requirements for working with children.
c) Please provide examples of collaborative partnerships with referring agencies (Social
Services, Probation or Parole, Courts, Schools, etc.).
 Social Services
o Richmond City, Prince William County, Fairfax County, Alexandria, Arlington,
Loudoun County
 Probation & Parole
o Fairfax County, Prince William, Manassas, Alexandria, Arlington, Loudoun County
 School Systems
o Richmond City Public School, Prince William, Alexandria, Fairfax County,
Arlington, Loudoun County
 Court Service Unit

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o 15th ,17th , 18th , 19th, and 20th – L Division
 Wraparound Team
o Prince William County, Manassas, Fairfax County, Arlington and Alexandria

2) Agency Strategy for Providing Effective Community-based and Residential Service


a) Identify ALL the services that you are currently providing; are qualified to provide; and/or
desire to provide under a subcontract with the Regional Service Coordinator (AMIkids or
EBA).
BTGFS will provide Intensive In-Home Services, Mentoring and Mental Health Skill Building
Services. The services BTGFS would like to provide under the subcontract with the Regional
Service Coordinator includes, but not limited to, includes Individual Clinical Services (Individual
Therapy and Substance Abuse Counseling); Group Clinical Services (Substance Abuse
Counseling) and Individual/Group Cognitive Skills Training (Life Skills Coaching, Gang
Intervention Services, and Thinking for Change).
The CSUs to serve include: Central (9, 15, 16, 24, 25), Southern (11), and Northern (17, 18, 19
20L, 20W, 26, 31).
2b) Explain your strategy for managing/supervising the requested services. Identify the key
personnel/positions (and their qualifications) who will have management and oversight of
the requested programs and services.
The Bridging the Gap Family Services has the following strategy for managing/supervising the
requested services:

1. Program Director - who will serve as the supervisor and lead representative of Bridging the
Gap Family Services overseeing both the Intensive In-Home and Mental Health Skill Building
program.
2. Mental Health Counselor - who will be responsible for working directly with the at-risk youth
that receive services from BTGFS. These are the identified staffing positions that Bridging the
Gap Family Services will provide to manage the community based programs (IIH and MHSB).

In addition, the criteria for these positions is that each position has meet the eligibility criteria
to be considered a qualified mental health professional which requires that counselors and site
coordinators have a bachelor’s degree in a human service related field and at least one year of
experience working and providing services in a behavioral health setting. These positions are
also required to complete extensive background checks to ensure that they meet all company
and state requirements needed to work with children.

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2c) Operational Approach.
BTGFS operational approach to recruitment, training supervision and retention are simple: we
recruit QMHP’s on an as-needed basis depending upon the influx of new referrals. We typically
hire new staff once 90 percent of staff has a full caseload. Training/supervision are broken
down as follows: development staff training is conducted once a month, case management
review bi-weekly and specialized trainings such as CPR/FA renewal, TOVA (Behavioral
Management Training), Person Centered Training are conducted as-needed, usually annually.
Staff is retained by BTGFS having competitive salaries and benefits. BTGFS will deliver effective
programs as follows: Once referral is received our program director creates a spreadsheet for
DJJ referred clients. On the spreadsheet, we will include client demographic information and
referrals point of contact (i.e., probation/parole officer); after the referral is received we will
then communicate with the family of the individual to schedule a mental health assessment
and intake; after the following data is compiled and the clients chart has been developed we
will then pair the client with a Qualified Mental Health Professional; the QMHP will be the
direct source of contact for this client. QMHP’s are required to communicate with the point of
contact where they will send monthly progress reports to the probation/parole officer and
communicate on an as-needed basis.
2c) Delivery of effective programs. (Consult the Staging of Services Overview, Appendix B)

Our operational approach to recruitment, training supervision and retention of key staff are
critical to the growth of BTGFS. We are constantly recruiting new counselors through having a
partnership with George Mason University and Virginia Commonwealth University allowing us
to hold on campus interviews three times a year for both counselors and residents seeking
licensure. Along, with the GMU partnership we constantly run online advertisements recruiting
new staff on platforms such as indeed.com, LinkedIn, and Gethired.com. and supervision is
conducted on a weekly basis for all staff and on an as-needed basis. BTGFS has a stress-free
work environment along with creating a solid benefit package for full time staff and their
families to manage staff turnover.

2d) Provide concrete and specific plans for how your agency will meet each the obligations of
the Detailed Scope of Work, above.
BTGFS will meet each obligation of the detailed scope of work above by successfully providing
community behavioral health services to youth who are on probation and/or parole through
the DJJ. We will ensure quality assurance by conducting monthly surveys on the quality of our
service delivery, monthly progress reviews with each client to track the success of meeting their
goals set forth on their Individual Service Plans and the data from these outcomes will be
compiled into our data reporting software on a monthly basis. At the end of the fiscal year,
BTGFS will have a compilation of the data gathered from each client enrolled from our program
under the DJJ contract. This will allow us to measure the effectiveness of the program and the
progress of the client.

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3) Provide evidence of any DSBSD certification, including certification for small business,
micro business, woman or minority owned business.
In August 2016, BTGFS received certification for small, minority business status (SWAM
certification). Certification ID: 722240
4) Provide your proposed rate for each service or program and the basis for the rate (hourly,
daily, etc.); provide a brief statement on the justification of the proposed rate.
The proposed rates are based upon the Medicaid billable standards throughout Virginia for the
below services. Mentoring services is based on our CSA contracted rate which requires less
therapeutic interventions however the counselor working with mentor cases will be a Qualified
Mental Health Professional as well.
Rates for each services of program would be the following:

 Intensive in-home - $60/hour (based upon standard Medicaid rate)


 Intensive assessment $60/hour
 Mental health skill building $91/billable unit
 Mental health skill building assessment $91/billable unit
 Mentoring – $50/hour

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Attachment A
Bridging the Gap Family Services Organization Chart

BTGFS

IIH MHSB

Self Self Pay/


Medicaid Contracts Medicaid Contracts
Pay/Private Private

DJJ Funding CSA/FAPT DJJ Funding CSA/FAPT

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Attachment B – Data Reports & Program Evaluation Summaries
Participation/Completion of IIH Program

Social Skill Improvement/individual Service Plan Goal Achievement

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Clients Requiring Out-of-Home Placement

Court Involvement/Law Breaking Behavior

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