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Indian Businesses Burst Into the Cloud with

Tata Consultancy Services

INDUSTRY The IT Infrastructure Services division of Tata Consultancy

Professional Services (TCS) intended to give Indian businesses access
to infrastructure, applications and other resources from the
cloud. By using VMware virtualization to power its India Cloud
Platform, TCS can reduce customer costs by 30 percent, bring
new customers on board in 20 days, and deliver minimum
Establish a cloud platform infrastructure availability of 99.9 percent and application
to provide infrastructure and availability of 99.5 percent.
other services to businesses in

SOLUTION Established in 1968, TCS provides IT services, business solutions and consulting to
VMware virtualization companies worldwide.
underpins the TCS-IT IS
India Cloud Platform, which
TCS’ offerings include application stack—comprising hardware, networking,
allows businesses to access development and maintenance, business software and services—from a third-party
infrastructure and applications intelligence and business process provider.
on demand services.
TCS-IT IS started addressing this need by
TCS employs more than 285,000 delivering infrastructure and applications
BUSINESS BENEFITS professionals in 44 countries and in as a service from its datacenters to
• Enabled businesses in India FY13 generated annual revenue of small businesses in industries such
to reduce costs by up to US$11.6 billion. as healthcare, education, retail and
30 percent manufacturing.
In 2005, TCS created TCS IT
• Allowed businesses to avoid Infrastructure Services (TCS-IT IS) to However, in 2010, TCS-IT IS decided
help businesses develop infrastructure to develop a cloud service that would
tying up capital in expensive
that improved revenues, facilitated extend its multi-tenant datacenter
datacenter investments
cost management and delivered better offerings to larger businesses.
• Allowed TCS to migrate customer service. TCS-IT IS is growing at
The proposed India Cloud Platform (ICP)
businesses into the cloud in 30 percent annually and generates more
would allow businesses of all sizes to
just 20 days than US$1 billion in revenue each year.
access infrastructure and applications
from the cloud.
The Challenge
TCS-IT IS wanted the ICP to scale easily,
In 2009, TCS-IT IS noticed that
enable new customers to be added
businesses around the world were
quickly and keep sensitive information
adopting on-demand access to
third-party infrastructure. rather than
investing in on-premise servers, storage The ICP would also complement
and networking equipment. TCS-IT IS’ consulting services, which
businesses could use to ensure their
TCS-IT IS found many of these businesses
data in the cloud complied with internal
wanted to extend this model to access
policies and governance regimes, as well
applications such as enterprise resource
as external regulations.
planning as part of an integrated solution

“We wanted to build a shared services ensure that our choice of platforms and
“Implementing VMware platform that enabled the logical technologies was right, and that we could
has enabled us to deploy separation of customers’ applications support a range of usage scenarios,”
a service that makes the and data,” said Mahesh Menon, Head said Menon.
difficult-to-attain benefits – TCS-IT IS India Cloud Platform. “We
“We selected VMware PSO to undertake
of cloud computing easily needed a partner that could meet these
the deployment so we could draw on
accessible for businesses requirements, while helping us manage
the team’s experience and expertise,”
in India.” the cloud platform as efficiently and cost-
he added. “This proved to be a good
effectively as possible.”
decision as we could work with them
Mahesh Menon The Solution to complete the implementation within
Head budget in only three weeks.”
TCS-IT IS India Cloud Platform After reviewing its options,
TCS-IT IS decided to implement VMware VMware PSO used well-established
datacenter virtualization for the first techniques and practices to train 10
stage of the ICP project. This involved TCS-IT IS consultants in running the
extending the services available through platform. “The PSO team’s knowledge
TCS-IT IS’ multi-tenant datacenter transfer was excellent and our
environment. consultants are now skilled in helping
TCS-IT IS India Cloud Platform customers achieve value from the TCS-IT
“We went with VMware because of the
is a modular, scalable and IS India Cloud Platform,” said Menon.
abundance of skill and knowledge about
configurable cloud platform Thanks to VMware PSO, TCS-IT IS is
the vendor’s virtualization technologies
that gives Indian businesses now running more than 2,000 virtual
in the marketplace, and the fact no other
the benefits of increased product was as mature,” said Menon. machines on 80 servers at a ratio of 25:1
efficiencies, faster go-to- to deliver the cloud platform.
market, market-leading In 2011, TCS-IT IS began ramping up
from a multi-tenant datacenter to a This high density has helped TCS-IT
technologies, predictable
full cloud service and conducted a IS extract considerable value from its
spend, IT talent on call and hardware investments.
more comprehensive evaluation of the
better business results
virtualization market.
Business Results & Benefits
This included completing proofs of
VMware vSphere—combined with
concept with two technology providers
technologies from Cisco, HP and
headquartered in the United States.
NetApp—has enabled TCS-IT IS to
“With one of the providers, we couldn’t provide cloud-based infrastructure
mix and match data storage types,” said services that meet the needs of
Menon. “We needed this because our businesses of all sizes.
existing storage area network did not
“The ICP is a modular, scalable and
have the capacity on its own to manage
configurable cloud platform that
our workloads.
gives Indian businesses the benefits
“We also found that the products of increased efficiencies, faster go-to-
supplied by the other vendors were market, market-leading technologies;
far behind in providing centralized predictable spend, IT talent on call and
management over a single console.” better business results,” said Menon.

At this time, VMware was finalizing ICP customers pay monthly or quarterly
a new release of VMware vSphere® to access infrastructure on demand
and briefed TCS-IT IS on features that rather than investing several hundred
made it easier to provision physical thousand dollars in on-premise
and virtual machines, enforce security datacenter equipment. This gives them
and compliance, manage networks and greater certainty over costs and enables
control traffic flows. more accurate budgeting.

“We opted to stay with VMware because The ability to “burst” cloud resources to
of its technical superiority and our meet demand peaks and scale to support
comfort with the technology,” said long-term growth is also extremely
Menon. valuable.

TCS-IT IS needed some deep expertise “Our customers no longer have to worry
to help deploy the cloud and engaged about issues like calculating their likely
VMware Professional Services infrastructure needs over five years,” said
Organization (PSO). “When it came to Menon.
this stage of the project, we wanted to

C U S TO M E R C A S E S T U DY / 2

TCS-IT IS believes businesses can use For some businesses, moving to the cloud
the ICP to lower their IT costs by up to can take less than a month. “A couple of
“We wanted to build a
30 percent, while gaining access to an customers transitioned to and went live
shared services platform
end-to-end infrastructure management on our platform within about 20 days,”
that enabled the logical
service. said Menon.
separation of customers’
applications and data. The ICP also allows businesses to access The ICP ensures the logical separation
We needed a partner that applications such as enterprise resource of individual customers’ data and
could meet these needs, planning systems and email as a service applications, and delivers high availability
while helping us manage from the cloud. They can either migrate levels. While service level agreements
the cloud platform as their own systems into the cloud, or take (SLAs) vary by customer, SLAs for
efficiently and cost- advantage of TCS-IT IS’ own cloud-based infrastructure availability start at 99.9
effectively as possible.” business process outsourcing services, percent and SLAs for application
which encompass human resources, availability at 99.5 percent.
Mahesh Menon finance, accounting, procurement and
With the ICP now well established,
Head analytics.
TCS-IT IS India Cloud Platform Menon is extremely pleased with
The ICP currently supports more than TCS-IT IS’ decision to choose VMware
10,000 Microsoft Exchange Server 2010 as the platform’s underlying technology.
mailboxes on behalf of customers. “Implementing VMware has enabled us to
VMWARE FOOTPRINT deploy a service that makes the difficult-
TCS-IT IS has standardized the process
• VMware vSphere 5.0 to-attain benefits of cloud computing
for migrating SAP, Exchange and several
Enterprise Plus Edition easily accessible for businesses across
other widely-used systems into the ICP,
• VMware vCenter Server 5.0 India,” he said.
ensuring customers can access them
• VMware vCenter Operations quickly and without major disruption.
Manager 5.6
• VMware Professional
Services Organization

• SAP ECC 6.0 and later
• Oracle Database 11g
• JBoss
• Apache
• Pentaho open resource
reporting application
• Zimbra 6.0
• Microsoft Exchange
Server 2010
• iON applications

• Cisco UCS B230M1 and M2
servers, HP ProLiant BL460
blade servers
• NetApp 3140 and NetApp
6280 storage systems
• Cisco Catalyst 6509 switch
About Tata Consultancy Services. Tata Consultancy Services is an IT services, consulting and business solutions organization that
• Red Hat Enterprise Linux 5, delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated

Microsoft Windows Server portfolio of IT and IT-enabled, infrastructure, engineering and assurance services. This is delivered through its unique Global Network
Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata Group, India’s largest
2003, Microsoft Windows industrial conglomerate, TCS has a global footprint and is listed on the National Stock Exchange and Bombay Stock Exchange in India.
For more information, visit us at
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