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Identifix Direct-Hit

How to navigate the Direct-Hit site


to Find and Fix Faster

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Section I

Identifix Direct-Hit

Logging in, No Vehicle Selected,


and The Home Page

2
LOGIN Page

•Enter Username.
•Enter Password.
•Check Remember Me to
Store in the System.

www.identifix.com

3
No Vehicle Selected Page
Create the vehicle you are
working on, by selecting
Year, Make, Model, and
Engine Size from drop
down menus. Click Select
Vehicle.

Searches all created


vehicles on your
account. Great way to
Today’s Web Site Activity see what vehicles are
•Number of Archives being accessed!
•Number of Users
•Number of Viewed
Vehicles

4
Home Page
Check generated
vehicle for accuracy.

Home Page always looks


the same regardless of
vehicle Make or Model.
5
Direct-Hit Search
Direct-Hit Search:
•Automotive Terminology
•Drop down menu
•1 Search of All Information Available
•Fastest Search Mechanism in Industry

Top Searches: The


most popular Vehicle Range: Defaults to Models
searches for the w/same Engine Package
vehicle logged in to.

6
Factory Schedule Maintenance

Factory Scheduled Maintenance:


• Customer and Technician Plan
• Customizable
• Maintenance Light Reset Procedures
• Vehicle manufacturer
recommendations for items to be
inspected, replaced, or serviced
7
Information Available
Categories:
•Quick Fixes
•Repair Info
•Maintenance
•Estimating Info
•Hotline

8
Quick Fixes
•Hotline Archives: Codes and Symptoms matched to proven test
and fixes.
•Repair –Trac: Identified Pattern Failures.
•Posted Fixes: Fixes from shops across the country.
•Recalls: National Highway Transportation Safety
Administrations Vehicle Recalls.
•TSBs: OEM direct Technical Service Bulletins.
•OBD-II Code Data: Possible Causes, Setting Conditions, and
Drive Cycles.
•Identifix Articles: Published articles by leaders in the industry.

9
Repair Info

•MOTOR Wiring Diagrams: Printer-friendly, Zoomable, Stackable,


and easy to access.

•MOTOR Component Locations: Printer-friendly, Zoomable,


Stackable, and easy to access.

•MOTOR Specifications: Individual and Grouped, Printer-friendly,


and easy to access.

10
Maintenance

•Customer Plan: Personalized plan recommending items to be


inspected, replaced, or serviced.

•Technician Plan: Specifications necessary to completed


recommended maintenance.

•Maintenance Schedules: Maintenance items identified by


mileage/months.

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Estimating and Hotline

•MOTOR Parts & Labor: Labor times and Parts Information.

•CHILTON Labor: Labor times for both general and severe


(rusty bolt) situations.

•Reliability Report: Details Moderate and Severe problems


with the vehicle.

•Hotline Available: Access to 45 car specific, factory


trained problem solving technicians.

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OEM Direct

Categories:
•Component Locations
•Description & Operation
•Diagnostic Tool Information
•Diagnostics
•Diagrams
•Repair
•Specifications
•TSBs/Recalls

13
Component Locations and
Description & Operation

•Component Locations
•Circuit Descriptions
•General Descriptions

14
Diagnostic Tool Information

•DVOM, Charts & Graphs


•Scan Data/PIDs
•Scan Tool Operation

15
Diagnostics
•DTC Information
•DTC Troubleshooting
•OBD Monitors
•Symptom
Troubleshooting
•Test, Check, Inspect

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Diagrams

•Fluid/Hydraulic Diagrams
•Pin-Out/Connector Views
•System Diagrams
•Vacuum Diagrams
•Wiring Diagrams

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Repair

•How To…
•Precautions
•Remove and Replace
•Service, Adjust, Clean
•Special Tools

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Specifications

•Maintenance Schedules
•Materials, Lubricants, Fluids
•Part#/RPO#
•Specifications/Capacities

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TSBs/Recalls

•Admin Bulletins
•Recalls
•TSBs

20
Navigational Bars

• Black bar across the top of the page is the main navigational
bar found throughout the site.
• Black bar offers the following categories:
•Home
•Search Fixes
•Service Manuals
•Maintenance
•Estimating
•Hotline
•My Shop

21
Section II

Completing a Hotline Archive Search

How to search Hotline Archives and


access information

22
Direct-Hit Search
Vehicle Range: Defaults to Models
w/same Engine Package

Top Searches: The


most popular
searches for the
vehicle logged in to.
Direct-Hit Search:
•Automotive Terminology
•1 Search of All Information Available
•Fastest Search Mechanism in Industry

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Types of Searches

All: Both Fixes Database and OEM Direct Database


Fixes: Searches proven and confirmed test and fixes,
and MOTOR Specifications, Wiring Diagrams,
Component Locations, and Parts and Labor
OEM Direct: Genuine repair information directly from
the OEM.

24
Types of Searches

Individual Code: One Code of any type.


Keyword: Any automotive term.
Multiple Code: Up to 8 Codes of any type.

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Keyword

Type the keyword or


code into the search
box.

Keyword: No Crank

Customer Concern: Vehicle sometimes


won’t crank. Code light is on.

Codes B2960 and B3033

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Search Results

Search Results
Supercharged Search: Summary: Shows the
Differences in language. amount of information
Searches all similar available in each
terms. category for the
completed search.

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Search Results
Hotline Archives:
•Codes and symptoms matched to proven tests and
fixes.
•Written by Identifix Carline Specialist Technicians
•Contains OEM Direct diagrams, components, TSBs,
and R&R procedures.
•Updated Weekly

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Hotline Archive
Codes and Symptoms matched to proven test and fixes

Click on Blue Customer


Concern/Symptom
Link to open full
Hotline Archive

•Customer Concern
•Partial Tests/Procedure
•Potential Causes
•Confirmed Fixes

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Hotline Archive
Codes and Symptoms matched to proven test and fixes

•Vehicle Applications
•Customer Concern
•Tests/Procedures
•Diagnostic Codes
•Potential Causes
•Confirmed Fix Summary
•Confirmed Fix Details
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Hotline Archive
Codes and Symptoms matched to proven test and fixes

•Step by Step Procedures


•Time Saving Format
•4 Steps on this Archive
•Code B2960 is a 10 step flowchart on Mitchell and All Data
•Code B3033 is an 8 step flowchart on Mitchell and All Data

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Hotline Archive
Opening Diagnostic Codes

Click on Blue Link (red


when cursor is on it) to
open the code

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Hotline Archive
Opening Diagnostic Codes

Click on Blue Link to open

Click on Blue Link to open

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Hotline Archive
Opening Diagnostic Codes

•Information open in line on the same page.


•Able to Bookmark to come back to.
•Printer-Friendly

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Hotline Archive
Opening Diagnostic Codes

•Diagnostic Code Information followed by TSBs


•Both open on the same page

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Hotline Archive
Opening Potential Causes

Click on Blue Link to open

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Hotline Archive
Opening Potential Causes

Click on Blue Link to open

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Hotline Archive
Opening Potential Causes

Links into:
•Wiring Diagrams
•Remove and Replace
•Specifications/Capacities
•Component Locations
•Circuit Descriptions
•Pin-Out Connector Views
•TSBs
•Other
All on the same page!

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Hotline Archive
Opening Confirmed Fix Summary

Click on Blue Link to open

Click on Blue Links to open


all information one right
after another on the same
page.

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Hotline Archive
Opening Confirmed Fix Summary

•Opens OEM wiring diagram by


Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease size.

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Hotline Archive
Opening Confirmed Fix Summary

•R & R procedures by Saturn/GM


•Printer-friendly
•Able to enlarge/decrease size

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Hotline Archive
Opening Confirmed Fix Summary

•Opens OEM specifications by


Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease size.

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Hotline Archive
Opening Confirmed Fix Summary

•Opens OEM Component Locations by


Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease size.

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Hotline Archive
Opening Confirmed Fix Summary

•Opens OEM Circuit Descriptions by


Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease size.

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Hotline Archive
Opening Confirmed Fix Summary

•Opens OEM Pin-Out/Connector Views by


Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease size.

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Hotline Archive
Opening Confirmed Fix Summary

•Opens OEM TSBs by Saturn/GM.


•Printer-friendly
•Able to enlarge/decrease size.

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Hotline Archive
Opening Confirmed Fix Summary

•Additional pertinent information straight


from Saturn/GM.
•Printer-friendly
•Stackable
•Able to enlarge/decrease size.

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What the Hotline Archive means…

“access to real world, short-cut testing with


manufacturer specific repair information
embedded within the same page.”

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Section III

Completing a Multiple Code Search

How to search and access


information

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Multiple Code Search

•Type the multiple codes into the search


box.

•Codes: P0130, P0133, P2301

Customer Concern: Malfunction Indicator


Lamp is on.

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Multiple Code Search
Search Result
Summary: Shows the
amount of information
available in each
category for the
completed search.

•The first Hotline Archive has all 3 codes highlighted


in the symptom link.
•18 confirmed fixes for O2 Sensor
•Link to short-cut testing with manufacturer R&R
information
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Multiple Code Search

OBD –II Code Data (click on link)


•Code Descriptions
•Possible Causes
•Setting Conditions
• Lamp Information
•Drive Cycle Instructions
•Pretest Conditions
•Test Procedures
•Repair Verification Trip (Drive-
cycle)

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Multiple Code Search

Setting Conditions

Possible Causes

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Multiple Code Search

Drive Cycle

54
Multiple Code Search

OEM Direct Circuit Descriptions


•Running Conditions
•Setting Conditions
•Actions
•Clearing Conditions
•Test Description (flow chart)

55
Multiple Code Search

OEM Direct TSBs

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What a Multiple Code Search means…

“access to real world information with


Confirmed Hotline Archives, Manufacturer
Information with TSBs, and OEM Direct Circuit
Descriptions and Diagnostic Trouble Shooting
information in a single search.”

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Section IV

MOTOR Specifications

How to access individual and group


specifications.

58
MOTOR Specifications

MOTOR Specifications
•Individual and Grouped.
•Click on blue link to access section.

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MOTOR Specifications

MOTOR Specifications
•Search box for individual
•Specification Groups
•Individual links

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MOTOR Specifications

Specification Groups
open inline on the page.

Groups offered:
•Brakes Specifications
•Engine Sensors
•Fluids/Capacities
•General Information
•Torque Specifications

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MOTOR Specifications

Individual specifications
open inline on the page.

Multiple specifications can


be opened.

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MOTOR Specifications

Searched specifications are


highlighted below.

Multiple specifications can


be opened.

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Section V

MOTOR Wiring Diagrams and


Component Locations
How to complete an individual search
and access wiring diagrams and
component locations

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MOTOR Wiring Diagrams

MOTOR Wiring Diagrams


•Individually searched
•Click on blue link to access section.

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MOTOR Wiring Diagrams

MOTOR Wiring Diagrams


•Complete a search
•Open links
•Highlighted keyword for diagram
searched.
•Open multiple on a page.
•Printer-friendly
•Ability to increase/decrease size

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MOTOR Component Locations

MOTOR Component Locations


•Complete a search
•Open links
•Highlighted keyword for location
searched.
•Open multiple on a page.
•Printer-friendly
•Ability to increase/decrease size

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Section VI

MOTOR Search

How to complete one search and


access specifications, wiring
diagrams, component locations, and
parts and labor on the same page

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MOTOR Search
MOTOR Search
•Complete a search
•Look at Search Result Summary
•Click on Specification Link
•Scroll Down

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MOTOR Search

MOTOR Search
•Open links
•Highlighted keyword for location
searched.
•Open multiple on a page.
•Printer-friendly
•Ability to increase/decrease size

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Section VII

OEM Direct

How to complete only an OEM Direct


search for repair information.

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OEM Direct
Click on OEM Direct and
type code or keyword into
the search box.

Keyword: Oxygen Sensor

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OEM Direct

Search Results
Summary: Shows the
amount of information
available in each
category for the
completed search.
Supercharged Search:
Differences in language.
Searches all similar
terms.

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OEM Direct
Opening Component Locations

•Click on link.
•Opens OEM Component
Locations by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.

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OEM Direct
Opening Circuit Descriptions

•Click on link.
•Opens OEM Circuit
Descriptions by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.

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OEM Direct
Opening Diagnostic Tool Information

•Click on link.
•Opens OEM Scan Data/PIDs
by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.

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OEM Direct
Opening Diagnostic DTC Information

•Click on link.
•Opens OEM DTC
Information by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.

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OEM Direct
Opening Diagnostic DTC Troubleshooting

•Click on link.
•Opens OEM DTC
Troubleshooting by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.

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OEM Direct
Opening Diagnostic DTC Information

•Click on link.
•Opens OEM Symptom
Troubleshooting Information
by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.

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OEM Direct
Opening Diagnostic DTC Information

•Click on link.
•Opens OEM Test, Check, Inspect
Information by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.

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OEM Direct
Opening Diagram Information

•Click on link.
•Opens OEM Pin-Out/Connector Views
by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.

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OEM Direct
Opening Diagram Information

•Click on link.
•Opens OEM System Diagrams Information
by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.

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OEM Direct
Opening Diagram Information

•Click on link.
•Opens OEM Wiring Diagrams
•Printer-friendly
•Able to enlarge/decrease
size.

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OEM Direct
Opening Repair Information

•Click on link.
•Opens OEM Repair Precautions
•Printer-friendly
•Able to enlarge/decrease
size.

84
OEM Direct
Opening Remove and Replace Procedures

•Click on link.
•Opens OEM Removal and Installation Procedures
•Printer-friendly
•Able to enlarge/decrease size.

85
OEM Direct
Opening Specifications

•Click on link.
•Opens OEM Specifications
•Printer-friendly
•Able to enlarge/decrease
size.

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OEM Direct
Opening up TSBs/Recalls

•Click on link.
•Opens OEM TSBs
•Printer-friendly
•Able to enlarge/decrease
size.

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What OEM Direction Information means …

“access to manufacturer information your


technicians/students need without multiple
searches like other sites.”

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Section VIII

Bookmarks

How to bookmark, save, and revisit


the information you access.

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Bookmarks

Click on Bookmark.
This will save the information that is
opened.

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Bookmarks

Click on Bookmark.
This will take you to the page where
your information is saved.

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What Bookmarks mean…

“access to your reviewed fix and repair


information, saving you time from going back
and researching the documents again.”

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Section IX

Identifix Hotline

How to Place a Hotline Call

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Hotline

•Largest Hotline in North America


•Started in 1987
•Eliminates diagnostic dead ends
•Staffed by 45 Master, ASE Certified, Factory Trained,
Carline Specialists
•Click on Black Tab to access.

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Hotline

•Hotline Call Request Form


•Prefilled with subscribing name and phone number.
•Fill in VIN, Mileage, Customer Concern, Diagnostic
Steps Completed, and any message to our staff.
•Submit form for personalized assistance from a carline
specialist.

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Hotline

•Fixed Cost Pricing for Identifix Subscribers.

•$36.00 per fix.

•10% discount when submitted via Identifix website.

•Billed separately at the end of each month.

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Hotline
•Hotline Guarantee
•“If we are unable to lead you to a fix on a repairable
vehicle, you can request a credit for the call.”
•“If our call records show that we recommend a part to you
based on accurate information provided by you, that you
put on and did not fix the vehicle, you can request a
refund for the cost of the part.”

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What the Hotline means…

“access to 45 carline, certified specialists,


available Monday through Friday from 7 a.m.
to 7 p.m. Central time, right through your
computer.”

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Section X

Direct-Hit helping repair shops:


FIND AND FIX FASTER
2005 Honda Pilot 3.5L
Real World Situation
Searching and Hotline Archive

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2005 Honda Pilot 3.5L

Customer Concern: Code light is on.

Codes P0300, P0301, P0305, P0306

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Searching

•Two ways to search

•Same Hotline
Archives.

•See them on the


next slide
101
Searching

•Same Hotline Archive.

•The Code/Keyword is highlighted in the results.


102
Hotline Archive
Codes and Symptoms matched to proven test and fixes

Click on Blue Customer Concern/Symptom


Link to open full Hotline Archive

•Customer Concern
•Partial Tests/Procedure
•Potential Causes
•Confirmed Fixes
103
Hotline Archive

•Vehicle Applications
•Customer Concern
•Tests/Procedures
•Diagnostic Codes
•Potential Causes
•Confirmed Fix Summary
•Confirmed Fix Details

104
Hotline Archive

•Step 4 refers to disconnecting the EGR Valve.

•Scroll Down the page to access the procedure.

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Hotline Archive

•Related Document: OEM Direct articles.

•Click the blue link to open.

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Hotline Archive
Related Document

•Unedited data licensed from Factory


Manuals built right into our Hotline Archives.

•Open right in line with Test/Procedures and


OEM Direct information.

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Hotline Archive

•Corrective Action: Clear or replace the Exhaust Gas Recirculation (EGR)Passages

•Click the blue link to open.

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Hotline Archive

•Remove and Replace


•Component Locations
•Click the blue link to open.
•Click on EGR Valve Replacement

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Hotline Archive
Remove and Replace

•Embedded within the Hotline


Archives.
•Opens on the same page.
•Offers additional links.
•Click on blue link to open.

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Hotline Archive
Remove and Replace

•R & R for additional procedures


appear.
•Hit Back in gray bar to return to
previous procedure.

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“Even the most seasoned tech
needs to know the location of
components on vehicles…”

---various shop owners across the country

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Hotline Archive
Component Location

•Embedded within the Hotline Archives.


•Opens on the same page.
•Click on link to open.
•Scroll down to open the rest of the links.

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Hotline Archive
Component Locations/Wiring Diagrams

•Don’t have the Adobe SVG Viewer?


•Click on the link to download the
Interactive viewer.
•Or…change drop down tab to Picture (PNG)

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Hotline Archive
Component Location/Wiring Diagrams

With the SVG Viewer pictures/diagrams appear


embedded in the Hotline Archive.

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Food for Thought
• How often do technicians need “Remove and
Replace” procedures?
• When do technicians need “Remove and Repair”
procedures?
• If you have the choice between aftermarket repair
information or OEM information straight from the
dealership, which one would you choose? Why?
• How would having OEM procedural steps to program
a new or remanufacturer BCM/PCM effect your
profitability?
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What Find and Fix Faster means…

“current, complete, and correct information on


vehicles being serviced in today’s aftermarket
repair industry.”

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Section XI

Direct-Hit helping repair shops:


FIND AND FIX FASTER
2005 Honda Pilot 3.5L
Real World Situation
OEM Service Manuals

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OEM Service Manuals

Access OEM Service Manuals just by clicking on index.

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OEM Service Manuals

Type in Keyword into the search box.

Concern: Need information on Valve


Clearance Adjustment

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OEM Service Manuals

•Click on link.

• Information appears right on the


page with embedded Remove and
Repair right in the procedure.

•Click on blue link to open R & R.

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OEM Service Manuals

R & R opens on the same page.

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What OEM Service Manuals mean…

“access to OEM information with complete


illustrations and step-by-step procedures
straight from the manufacturer.”

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Section XII

Direct-Hit helping repair shops:


FIND AND FIX FASTER
2003 BMW 330I 3.0L
Real World Situation
OEM Coverage and Fax Request Form

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OEM Coverage and Fax Request Form
2003 BMW 330I 3.0L

•OEM Direct information is not available.

•Home page displays OEM Direct coverage and fax form


link for requesting OEM Service Manual documents. 125
OEM Coverage and Fax Request Form

•Click on blue link to access a form to request OEM Service


Manual documents on vehicles that we currently do not
carry information on.

•There is no additional cost to request a fax.

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OEM Coverage and Fax Request Form

•Prefilled with subscribing name and phone


number.

•Fill in Fax Number, Email Address, and


information requested.

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OEM Coverage and Fax Request Form

OEM Coverage on the vehicles listed.

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Hotline Archive
Non-OEM Direct Covered Vehicle

•Vehicle Applications
•Customer Concern
•Tests/Procedures
•Diagnostic Codes
•Potential Causes
•Confirmed Fix Summary
•Confirmed Fix Details

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Hotline Archive
Non-OEM Direct Covered Vehicle

•Potential Causes and


Confirmed Fix Summary
embedded with MOTOR
Wiring Diagrams,
Specifications, Component
Locations, and Parts &
Labor.

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What Non-OEM Direct Covered Vehicles mean…

“access to free faxed OEM Service Manual


information and MOTOR Wiring Diagrams,
Specifications, Component Locations, and
Parts & Labor embedded into our real world
test and fixes.”

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What Identifix Direct-Hit means…

“access to complete diagnostic and OEM repair


information with easy searches, printer-
friendly pages, bookmarks, and all information
on one page.”

132

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