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SonicWALL Anti-Virus Router 80 Getting Started Guide Page 1

SonicWALL TZ 190 Getting Started Guide
Thank you for your purchase of the SonicWALL TZ 190, the ultimate security platform for home and small office deployments.

Note: To ensure optimal performance, please visit
<https://www.mysonicwall.com> to register your new appliance, download the latest version of SonicOS firmware, and view the online product documentation library. Optimized for powerful Unified Threat Management (UTM) performance, the SonicWALL TZ 190 is a multi-layered network security platform that enables organizations to establish 3G wireless broadband network access in an instant without the need for a fixed Internet connection. The solution features: a modular design that supports 3G and analog modem PC cards for use as either a primary or secondary WAN connection, automated failover/failback technologies, and a deep packet inspection firewall. This guide is intended to get you started with the SonicWALL TZ 190. For more advanced setups and configurations, refer to the SonicOS Enhanced Administrator’s Guide.
SonicWALL TZ 190 Getting Started Guide Page 1

READ BEFORE CONTINUING Important Information Regarding WWAN Service Providers
It is important to understand that not all WWAN service providers operate in the same way or support all the same feature sets. There may, for example, be bandwidth constraints or networking limitations. Before purchasing a WWAN PC card and service plan, make sure the WWAN service provider offers support for the features you need. Before committing to a service contract with a WWAN service provider, it may be helpful to ask these questions: • • • • • • • What types of traffic are allowed over the WWAN network? Do they offer “static” or “dynamic” IP addressing? Are there any inbound connection limitations? Are single or multiple hosts allowed? Do they support VPN traffic? What are the data transfer limits (inbound and outbound)? What are common data transfer speeds and how much of the coverage area supports 3G or faster technology?

Page 2 READ BEFORE CONTINUING - Important Information Regarding WWAN Service Providers

The Front Panel

WWAN signal link/act

wan opt link/act 10/100

TZ 190

Feature
PC Card Slot Power LED Test LED

Description
Location to insert your WWAN PC Card modem. For use only with SonicWALL approved PC cards. Indicates the SonicWALL TZ 190 is powered on. Solid: Indicates the SonicWALL TZ 190 is in test mode. Blinking: Indicates the unit is booting up or restarting. This can also indicate the unit is in safe mode. (signal): Indicates the WWAN card is connected to the device and the strength of the received signal. (link/act): Indicates connection to the Internet. The OPT port can be configured as a DMZ or an additional LAN or WAN port. Indicates a device link, activity, and connection speed on your WAN port. Indicates a device link, activity, and connection speed on individual LAN ports (numbered 1-8). Solid: Indicates a device is connected to the specified port(s). Blinking: Indicates activity on the specified port(s). Green: Indicates 10M connection on the specified port(s). Amber: Indicates 100M connection on the specified port(s).

WWAN

OPT WAN LAN (1-8) Link/ACT 10/100

SonicWALL TZ 190 Getting Started Guide Page 3

The Back Panel

Console

WAN

OPT

8

7

6

5

4

3

2

1

Power

Feature
Console Port WAN Port OPT Port LAN Ports (1-8)

Description
Provides a console connection to the SonicWALL appliance. This feature is not supported on the SonicWALL TZ 190. Provides a connection between your SonicWALL TZ 190 and the Internet, usually connecting through a modem or router. The OPT port can be configured as a DMZ or an additional LAN or WAN port. Provides 8 fully-configurable ports for connection between your SonicWALL TZ 190 and the devices on your network. These ports can be connected directly to a computer, or to a network switch or hub. Provides the capability to reboot your SonicWALL TZ 190 to a special diagnostic “safe-mode.” Provides a power connection using the supplied AC adaptor.

Reset Button Power

Page 4 The Back Panel

page 37 Appendix B: Troubleshooting Internet Connectivity .page 31 Appendix Appendix A: Configuring DHCP IP Addressing .page 13 Registering Your SonicWALL .page 7 Preparing Your WWAN PC Card .page 17 Connecting for Initial Setup .page 39 Appendix D: Safety Instructions and Regulatory Information .Document Contents This document contains the following sections: 1 2 3 4 5 6 Completing Pre-Configuration Tasks .page 25 Verifying Your Connection .page 45 SonicWALL TZ 190 Getting Started Guide Page 5 .page 19 Running the Setup Wizard .page 38 Appendix C: Global Support Services .

Page 6 The Back Panel .

on page 9 Obtain Configuration Information. on page 8 Check Package Contents. It is necessary to review this section before setting up your SonicWALL TZ 190.Completing Pre-Configuration Tasks 1 In this Section: This section provides pre-configuration information. on page 11 Obtain WWAN Service Provider Information. • • • • • System Requirements. on page 10 Obtain Internet Service Provider (ISP) Information. on page 12 SonicWALL TZ 190 Getting Started Guide Page 7 .

• • • • Windows Vista. Windows XP. on page 37. ensure you have a computer that meets the following requirements. Internet Explorer 6. or Windows NT 40MB of disk space available One available 10/100 Ethernet (LAN) port A Web browser supporting Java and HTTP uploads.7 or higher are recommended LAN interface set to obtain an IP address automatically (DHCP addressing enabled) • Note: In order to connect to the SonicWALL TZ 190. Page 8 System Requirements . Windows 2000. Netscape Navigator 4.7 or higher. Mozilla 1. turn to Appendix A: Configuring DHCP IP Addressing.System Requirements Before you begin the setup process.0 or higher. For more information on configuring DHCP on your computer. This computer is used to manage your SonicWALL TZ 190 during the setup process. your computer must be set to obtain an IP address automatically using DHCP.

please contact SonicWALL support.com/us/support.Check Package Contents 1 2 3 4 5 6 Any Items Missing? If any items are missing from your package.html> *The included power cord is intended for use in North America only. SonicWALL TZ 190 Standard power adaptor DB9 -> RJ45 (CLI) cable Ethernet cable Getting Started Guide Release Notes document 1 2 wwan signal link/act wan opt link/act 10/100 TZ 190 3 4 SonicOS Release Notes SonicWALL Security Appliances UTM APPLIANCE TZ Series Contents Getting Started Guide 5 6 SonicWALL TZ 190 Getting Started Guide Page 9 . A listing of the most current support options is available online at: <http://www. For European Union (EU) customers. a power cord is not included.sonicwall.

Subnet Mask: . Record the subnet mask for the local subnet where you are installing your SonicWALL appliance. . This setting only applies if you are already using an ISP that assigns a static IP address. Authentication Code: Networking Information LAN IP Address: . Select a static IP address for your Ethernet WAN. .Obtain Configuration Information Record and keep for future reference the following setup information: Registration Information Serial Number: Record the serial number found on the bottom panel of your SonicWALL appliance. Administrator Information Admin Name: Select an administrator account name.168.168. . Ethernet WAN IP Address: . you can use the default IP address (192. (default is password) Admin Password: Page 10 Obtain Configuration Information .168). (default is admin) Select an administrator password. . Select a static IP address for your SonicWALL appliance that is within the range of your local subnet. . Record the authentication code found on the bottom panel of your SonicWALL appliance. If you are unsure. .

. . Static broadband.Obtain Internet Service Provider (ISP) Information Record the following information about your current Internet service: If you connect via Cable modem. . . . Cable or DSL with a static IP Static IP Dial-in to a server PPTP SonicWALL TZ 190 Getting Started Guide Page 11 .com IP Address: . Default Gateway (Router IP Address): Primary DNS: . . Host Name: User Name: Password: Note: Your ISP may require your user name in the format: name@ISP. although some service providers require a host name. . (optional): Server Address: User Name: Password: . Home DSL PPPoE T1/E1. DSL with a router You likely use DHCP Please record No Internet connection information is usually required. . Subnet Mask: . . Secondary DNS . .

Obtain WWAN Service Provider Information Record the following information about your current WWAN service: WWAN Service Provider Country: Service Provider: Plan Type: Record the country where you purchased your WWAN card. In most cases. This is the brand name of the card. If you are unsure about this information. you will need to provide such information during the setup process. such as a login and password. If your service provider does. Record the plan type that you purchased from your provider. Note: WWAN Account Information is automatically populated based on the chosen service provider and plan type. Record the service provider from whom you purchased your WWAN card. you may use Standard as the plan type. WWAN Account Information User Name/Password: Some WWAN service providers require user specific information. Page 12 Obtain WWAN Service Provider Information . if you selected the correct service provider and plan type the WWAN account information does not have to be altered.

you may skip this section and continue to Registering Your SonicWALL. on page 17. Alert: DO NOT insert your PC card into the SonicWALL TZ 190 appliance until you have completed the setup process for your card as described in this section. SonicWALL TZ 190 Getting Started Guide Page 13 . If your WWAN PC card is already registered and activated with your service provider and you are able to access the Internet through your PC using this card.Preparing Your WWAN PC Card 2 In this Section: This section provides instructions to set up your WWAN PC card for use in the SonicWALL TZ 190 appliance.

Alert: DO NOT insert your PC card into the computer until you have completed the setup process for your card as described in this section and successfully accessed the Internet through your PC using the PC card. make sure to remove the PIN protection from your SIM chip before using it with the SonicWALL.WWAN PC Card Setup Complete the following steps to set up and provision your WWAN PC card. verify that your WWAN PC card and service provider are supported by the SonicWALL TZ 190 appliance by visiting the SonicWALL website: <http://www.html> Contact your PC card vendor for troubleshooting help with this section.sonicwall. Page 14 WWAN PC Card Setup . Alert: If you are using a European PCMCIA card for your WWAN connection. Before continuing.com/us/tz190cards.

2. Enter “cmd” in the Open field and click the OK button. At the prompt. 1. In the Windows interface. Verifying Your Connection After the card has been set up on your PC. 3. such as a WiFi or LAN connection. Use the software that came with your WWAN PC card to initialize a connection with your service provider. it is important that you first disable all other network connections. you can view your connection type and verify that the WWAN PC card is transferring data. 4. select Start > Run. Activate your PC card. Install updates to your WWAN PC card. SonicWALL TZ 190 Getting Started Guide Page 15 . 2. Install the software that came bundled with your WWAN PC card before activating the card. Using an available desktop or laptop PC with Type II PC card slot. When prompted. Leave only your PC card connection enabled. complete the following steps. before continuing. 3. if required. In order for the connection testing to be valid. insert the WWAN PC card into an available Type II PC card slot on the Laptop or Desktop PC you are using for card configuration. 1.Installing PC Card Software This section covers prerequisites necessary to set up most WWAN PC cards to work with the TZ 190. if available. type the command “ipconfig” and press Enter on the keyboard. 4.

Page 16 WWAN PC Card Setup . to verify that your connection can transfer data. Common names for newly acquired cards are “Local Area Connection 2” or “Local Area Connection 3.sonicwall. Continue with Connecting for Initial Setup. Open a Web browser and navigate to a Website.5.com>. Your network device status will display. Congratulations! You have set up and provisioned your WWAN PC card. Verify that you have obtained an IP Address for your Ethernet adaptor. on page 21. and that all other Local Area Network Connections display “Media disconnected” as their status. Note: The name of your Ethernet adaptor may differ from the screenshot below.” 6. such as <http://www.

allowing you to enable product support. firmware updates.Registering Your SonicWALL 3 In this Section: This section provides instructions for registering your SonicWALL TZ 190. on page 18 Activating SonicWALL Security Services Free Trials.com. and other key features. on page 19 Note: Product registration is an important part of the setup process. • • Registering with MySonicWALL. SonicWALL TZ 190 Getting Started Guide Page 17 .

This information is printed on the bottom panel of the appliance.mysonicwall.mysonicwall.Registering with MySonicWALL. Follow the on-screen instructions.com/> to register before continuing. Enter a friendly name for this appliance. point your Web browser to <https://www. Enter your serial number in the Register a Product field and click the small gray arrow. This information was also recorded earlier. Confirm your serial number. 2. My Serial Number My Authentication Code 3. 8. on page 10. Page 18 Registering with MySonicWALL. If you do not yet have a mysonicwall. Locate and record your SonicWALL TZ 190 Serial Number and Authentication Code. 4.com 1. 6.com .com username and password. Enter your authentication code. Refer to Obtain Configuration Information. go to <https://www. 7. 9.com> and login with your mysonicwall. 5. Click the Register button to continue. In your Web browser.com account. Follow the online prompts to complete the registration process.

including: • Gateway Anti-Virus and Intrusion Prevention Services . Activate the Free Trial 1. the services will expire unless you purchase a subscription from your reseller or on the SonicWALL website at: <https://www.Delivers real-time protection against viruses.com> Prerequisites Your SonicWALL security appliance must be registered.mysonicwall.com/us/support. 2. if prompted. 4. click Try in the Free Trial column for Gateway Anti-Virus.sonicwall. 5. then Licenses. For instructions on enabling each service. Near the bottom of the System > Licenses page.Delivers desktop anti-virus protection • Content Filtering Service . Click Here.Blocks the installation of malicious spyware • Enforced Client/Server Anti-Virus .Activating SonicWALL Security Services Free Trials Use these instructions to activate free trials of SonicWALL Security Services. refer to administrative guides available on the Web: <http://www. Log in with your MySonicWALL credentials.Enhances productivity by limiting access to objectionable Web content At the end of the free trial period. In the Manage Services Online table.html> SonicWALL TZ 190 Getting Started Guide Page 19 . click Continue. In the SonicWALL Gateway Anti-Virus page. Your SonicWALL Security Service Free Trials are now activated. worms. Repeat this step to activate free trials of each service. click For Free Trials. In the left-navigation menu. under Manage Security Services Online. 3. Login to your SonicOS management interface. and Trojans • Anti-Spyware . click System.

Page 20 Activating SonicWALL Security Services Free Trials .

on page 25 SonicWALL TZ 190 Getting Started Guide Page 21 . • • • • Insert the WWAN PC Card (Optional). on page 23 Verify WAN / LAN Connection.Connecting for Initial Setup 4 In this Section: This section provides initial configuration instructions for connecting your SonicWALL TZ 190. on page 22 Connect the Computer to the LAN (1) Port. on page 22 Apply Power.

be sure your WWAN PC card is activated and unlocked. Plug one end of the power supply to the back of the SonicWALL TZ 190. 1. 2. Insert your WWAN PC card “face up” into the PC CARD slot on the left side of the SonicWALL TZ 190 appliance. contact the PC card vendor to verify. If you are not sure whether your card is unlocked or not. The card should sit firmly in place. Page 22 Insert the WWAN PC Card (Optional) . WWAN signal link/act wan opt link/act 10/100 TZ 190 Apply Power 1. Alert: Do not insert or remove the WWAN PC card while the SonicWALL TZ 190 is powered on.Insert the WWAN PC Card (Optional) Before inserting the WWAN PC card into your SonicWALL TZ 190 appliance. Connect the AC plug to the power supply. Ensure the SonicWALL TZ 190 is not connected to a power source. 2.

Connect the AC plug to an appropriate power outlet. connect the LAN (Ethernet) port on the computer to the LAN (1) port on the back of your SonicWALL TZ 190. The Test LED lights up and blinks while the appliance performs a series of diagnostic tests. 3 2 1 Power To AC power The Power LED on the front panel lights up green. Connect the Computer to the LAN (1) Port Using the supplied network cable and the computer. Console WAN OPT 8 7 6 5 4 3 2 1 Power LAN (Ethernet) LAN (1) SonicWALL TZ 190 Getting Started Guide Page 23 . When the Test LED is no longer lit. power cycle the appliance. the SonicWALL TZ 190 is ready for configuration.3. If the Test LED stays lit for more than a few minutes.

connect the appliance’s WAN port to your gateway device (usually your cable/ DSL modem or T1 router) using a standard network cable.Connect WAN Port to the Internet (Optional) If the SonicWALL TZ 190 will be using WAN as its primary Internet access. Console WAN OPT 8 7 6 5 4 3 2 1 Power Internet WAN Router / Modem Page 24 Connect WAN Port to the Internet (Optional) .

SonicWALL TZ 190 Getting Started Guide Page 25 .A green light indicates a 10 Mbps port connection. An amber light indicates a 100 Mbps port connection.A solid light indicates a network connection is present between the SonicWALL TZ 190 and another network appliance. Note: In order to connect to the SonicWALL TZ 190. See the illustration below: Link/ACT (WAN / LAN 1) . with the exception of the WAN if it is not in use. the WAN and the LAN (1) lights on the front panel of your SonicWALL TZ 190 illuminate. 10/100 (WAN / LAN 1) . turn to Appendix A: Configuring DHCP IP Addressing. For more information on configuring DHCP.Verify WAN / LAN Connection Once the cables are correctly connected. your computer must be set to accept dynamic “DHCP” addressing. A blinking light indicates connection activity. on page 37.

Page 26 Verify WAN / LAN Connection .

on page 28 Unable to See the Setup Wizard?. • • Accessing the SonicOS Web Management Interface. SonicWALL TZ 190 Getting Started Guide Page 27 . on page 10 and Obtain Internet Service Provider (ISP) Information.Running the Setup Wizard 5 In this Section: This section provides instructions to log in and configure your SonicWALL TZ 190 using the SonicWALL Setup Wizard. fill out the information in Obtain Configuration Information. on page 29 Tip: Before completing this section. on page 11. You will need to enter this information during the Setup Wizard.

4. 3. Refer to the information you recorded in Obtain Configuration Information. Follow the on-screen prompts to complete the Setup Wizard.Accessing the SonicOS Web Management Interface Your SonicWALL TZ 190 employs the use of a Web-based management interface for setup and configuration. In a Web browser on the computer.168. on page 11. Complete the following steps to log into the management interface. The Setup Wizard displays.168. navigate to <http://192. 2. 1. on page 10. Page 28 Accessing the SonicOS Web Management Interface . If the Setup Wizard does not display upon initial loading of the SonicWALL TZ 190 management interface. the SonicWALL may restart. refer to Unable to See the Setup Wizard?. on page 29 for additional troubleshooting information. and Obtain WWAN Service Provider Information. Depending on the changes made during your setup configuration. on page 12 to complete this section. Obtain Internet Service Provider (ISP) Information.168> (the default IP address of the SonicWALL). Make a language selection and click the Next button to continue.

see Appendix A: Configuring DHCP IP Addressing.168) for this. in your Web browser? • Is your computer set to accept DHCP addressing or set to a static IP address within the 192. If you do not see the login screen or the Setup Wizard: • Did you correctly enter the SonicWALL TZ 190 management IP address. After you log in. click the Wizards button on the System > Status page. but not the Setup Wizard: • Configure your Web browser to allow pop-ups for the SonicWALL TZ 190.168. • Do you have the Ethernet cable connected between your computer and the LAN (1) port on your SonicWALL TZ 190? • Do you need to add the SonicWALL TZ 190 to your list of trusted sites? Use the default IP address (192.168. 192. • Log into the security appliance using “admin” as the user name and “password” as the password.x subnet range? If not.168.168.168. on page 37 for instructions on changing your Local Area Connection settings.168.168. • SonicWALL TZ 190 Getting Started Guide Page 29 .Unable to See the Setup Wizard? • If you see the login screen.

Page 30 Unable to See the Setup Wizard? .

Verifying Your Connection 6 In this Section: This section provides instructions to ensure proper connectivity of your SonicWALL TZ 190 appliance. • • • • • Verifying Management Interface Connectivity. on page 32 Viewing the WWAN Connection Status. on page 35 Check WWAN Failover Internet Connectivity. on page 33 Managing the WWAN Connection Status. on page 36 SonicWALL TZ 190 Getting Started Guide Page 31 . on page 34 Verifying WAN (Internet) Connectivity.

The System > Security Dashboard page (shown below) displays. Wait for the SonicWALL TZ 190 to reboot. You have correctly configured the SonicWALL TZ 190 to work with the computer on your LAN. Using your new username and password. When the Test LED is no longer lit. Page 32 Verifying Management Interface Connectivity . 3. the SonicWALL TZ 190 is ready for login. skip to the Verifying WAN (Internet) Connectivity section. If your SonicWALL did not require a restart. on page 35. If the login page does not display after reboot. 2. 4. Complete the next section to verify WAN (Internet) connectivity. continue with step 2. login to the appliance. Otherwise. open a Web browser on the computer and manually navigate to the LAN IP address of your SonicWALL TZ 190.Verifying Management Interface Connectivity 1.

1. Log into the SonicWALL TZ 190 appliance management interface. 3. 2. Indicates an active connection. the WWAN interface line displays the current status as follows: On hook Connected and starting PPP authentication Connected Indicates that the WWAN card is present but not yet connected. Navigate to Network > Interfaces. SonicWALL TZ 190 Getting Started Guide Page 33 .Viewing the WWAN Connection Status The Network > Interfaces page allows you to view the current WWAN connection status. Indicates that the WWAN card is associated and currently attempting a connection to the WWAN network. In the Interface Settings section.

If the Connection Manager shows “disconnected. In the Interface Settings section. In the SonicWALL TZ 190 appliance management interface. disconnect. 3. Page 34 Managing the WWAN Connection Status .” click the Connect button. navigate to Network > Interfaces. You will connect to a network if one is available. and view current WWAN connection status. 4. under WWAN.Managing the WWAN Connection Status The Connection Manager window allows you to connect. 2. click the Manage button. 1. The Connection Manager windows displays your connection status.

3. Enter “cmd” in the Open field and click the OK button. you may have to renew your computer’s IP address.com/> If the website displays. Navigate to a website. In the Windows interface.sonicwall. type the command “ping www. SonicWALL TZ 190 Getting Started Guide Page 35 . If the ping times out. 1. use a computer connected to the LAN (1) port to launch a new Web browser. At the prompt. your SonicWALL TZ 190 is configured correctly as your gateway device. 5.com” and press Enter on the keyboard.sonicwall. such as: <http://www. on page 38 for additional information. 4. 2.Verifying WAN (Internet) Connectivity Complete the following steps to confirm your Internet connectivity. Turn to Appendix B: Troubleshooting Internet Connectivity. If the ping is successful. select Start > Run.

using a computer that is connected to the SonicWALL TZ 190 appliance and using the SonicWALL as its sole Internet connection.com/> in a browser. on page 38. Note: Remember to plug the WAN back in if you wish to use WWAN as a failover. If the Website displays. Page 36 Check WWAN Failover Internet Connectivity .sonicwall. such as <http://www. Unplug your appliance’s WAN port (if you plugged it in during the initial setup). Refer to the front panel of the appliance to see when the WWAN PC card shows activity. If the Website does not display. Wait a few moments for the TZ 190 to failover to the WWAN for Internet connectivity. 3. 2. your SonicWALL TZ 190 is operational and connected to a valid WWAN service provider account. 1.Check WWAN Failover Internet Connectivity WWAN Internet wwan signal link/act wlan WiFiSec on/act wan opt link/act 10/100 TZ 190 wireless LAN (1) WAN Complete the following steps to confirm your WWAN Internet connectivity. Launch a Website. refer to Appendix B: Troubleshooting Internet Connectivity.

6. highlight Connect To and then select Show All Connections. Click Properties. 2. Click OK for the settings to take effect. Select Obtain an IP address automatically and Obtain a DNS address automatically. In the Tasks menu. 5. double-click Internet Protocol Version 4 (TCP/IP). Open Network and Dial-up Connections. Select Obtain an IP address automatically and Obtain a DNS address automatically. click Manage network connections. Right-click on Local Area Connection and select Properties. 5. 4. 2. 3. and then click OK again for the settings to take effect. Click OK. Right-click on Local Area Connection and select Properties. SonicWALL TZ 190 Getting Started Guide Page 37 . Select Obtain an IP address automatically and Obtain a DNS address automatically. In the list. From your Windows Start menu. the Network Connections window displays. and then click OK again for the settings to take effect. 4. Click OK. 6. 4. In the list. 3. 2. From the Start menu. 3. Highlight Internet Protocol (TCP/IP) and click Properties.Appendix A: Configuring DHCP IP Addressing Complete the following section based on your operating system in order to configure your management computer to obtain an IP address automatically (using DHCP addressing): Windows Vista 1. double-click Internet Protocol (TCP/IP). select Settings. Windows XP 1. From the Start menu. Windows 2000 1. right-click Network and select Properties. 5.

For further help troubleshooting Internet connectivity.Appendix B: Troubleshooting Internet Connectivity Refer to this section for help with connecting to the Internet. Page 38 Appendix B: Troubleshooting Internet Connectivity . please refer to the SonicOS Enhanced Administrator’s Guide. • • • • • • Did you open a new browser window to launch the website? Try closing out all browser windows and launching the browser again. At the prompt. At the prompt. In the Windows interface. 3. type the command “ipconfig /renew” and press Enter on the keyboard. Did you enter your network information from Obtain Configuration Information. is your IP address set to a range within the SonicWALL’s LAN subnet? Has your IP address renewed from the setting changes? Manually refresh them or reboot your computer. Enter “cmd” in the Open field and click the OK button. 4. 2. 10/100) activity? Verify that the network settings you recorded on Obtain Configuration Information. if using static IP addressing. on page 10 of this guide are correct. Is your SonicWALL WAN port connected to your Internet source and showing (link/act. Is your computer set to accept DHCP addressing or. Refer to the Renewing your IP address section for additional information. select Start > Run. type the command “ipconfig /release” and press Enter on the keyboard. on page 10 of this guide correctly in the Setup Wizard? Renewing your IP Address 1.

Check the product documentation. Every SonicWALL security appliance includes Web-based online help available from the management interface.Appendix C: Global Support Services The following section contains important support information for your new SonicWALL solution. on the Web. fees may apply. SonicWALL TZ 190 Getting Started Guide Page 39 . Read the Getting Started Guide and the Administrator Guide found at: <http://www. we make it easy and fast to find the information you need to keep your SonicWALL solution. running smoothly and efficiently. Access to online help requires an Internet connection. Help is at Your Fingertips.1 online help can get you the latest answers to frequently asked questions.sonicwall. and your network. Use the online help. Clicking the question mark button on the top-right corner of every page accesses the contextsensitive help for that page. Once you’ve established an Internet connection.com/us/support. and on the phone. On your appliance.html> 1.

1 You are also kept up to date on the status of all the security service subscriptions vital to the health of your network. 1. anti-spam. peer-to-peer activities. and anti-phishing. Page 40 Appendix C: Global Support Services . Not all reports are available on every product. View the security dashboard. Visit <http://www. service. check for new downloads. SonicWALL security appliances include a builtin security dashboard that gives you insight into regional and global threats to your network. or operating system from the drop-down menus. Search the SonicWALL Knowledge Base.com/us/support. The system diagnostics in the management interface provide a series of diagnostic tools to help you troubleshoot common network problems. SonicWALL’s support website covers all aspects of support. from basic set-up and how-to information to more detailed technical notes and FAQs.Perform diagnostics. or get help from the SonicWALL user community through the Discussion Forum.html> Select your product. anti-spyware. instant messaging.sonicwall. You can create and distribute reports on anti-virus. intrusion prevention.

Our self-paced e*Briefings and instructor-led classes are designed for network administrators and security experts who need to enhance their knowledge and maximize their investment in SonicWALL solutions and security applications. See Table 1 on page 43 for a complete list of technical assistance phone numbers. To meet your network security educational needs. Telephone numbers and hours of operation vary by geographic region and are subject to change. 1.html> Need more help? Our technical support specialists are available by phone to help you with basic configuration and troubleshooting.Explore training options. For a listing of courses. Telephone fees may apply for phone assistance.sonicwall. The first 90 days are included with your warranty support!1 Please have the serial number of your registered hardware solution ready when you call. SonicWALL offers a comprehensive sales and technical training curriculum. SonicWALL TZ 190 Getting Started Guide Page 41 . visit: <www.com/us/support/training. Warranty support and hardware warranty begin on the date of product registration. Just call the support center in your region.

and access to electronic self-help tools — all for one low price. 8:00 am-5:00 pm local time is defined as follows: In North America: 8:00 am-5:00 pm Mountain Standard Time (MST). If a replacement unit is required. or hardware replacement.557. Speak with a SonicWALL Technical Support Specialist or contact us via the Web should you require assistance. the Middle East and Africa: 9:00 am-6:00 pm GMT +1. Page 42 Appendix C: Global Support Services . SonicWALL Dynamic Support Services extend the support coverage on your SonicWALL solution beyond the warranty period. In Europe.Extend Your Support Coverage. contact your local SonicWALL reseller or call SonicWALL at +1 888. In Asia Pacific: 8:00 am-5:00 pm Local Standard Time in the country where the product is deployed. Support for SonicWALL security services is limited to the subscription and does not include issues related to the operation of the appliance. Our 8x51 and 24x7 support services include critical software and firmware updates. 1. or three-year Dynamic Support contract. In Japan: 5:00 pm-2:00 am UTC/ GMT. firmware or software updates/upgrades. SonicWALL will provide an Advance Exchange replacement via next-day air shipment. In Latin America: 8:00 am-5:00 pm Local Standard Time in the country where the product is deployed. two-. Advance Exchange hardware replacement.745. expert telephone and Web-based support. SonicWALL security appliances also ship with a one-year hardware warranty that can be extended up to three years! To purchase a one-.9600.6642 or +1 408. • • • • Take advantage of the latest features through software and firmware updates and upgrades.

810 Nigeria +31 (0) 411.810 Denmark 807.810 Finland 800.617.617.617.477 Poland +31 (0) 411.652 Egypt +31 (0) 411.106 +31 (0) 411.813 Ireland +31 (0) 411.811 Italy 800.400. German.1476 Canada +1 888.617.810 Czech Republic +31 (0) 411. Italian.810 SonicWALL TZ 190 Getting Started Guide Page 43 .810 Luxembourg +31 (0) 411. French.617.617.617.77.777.02.57.909.810 Netherlands 0.617.814 Jordan +31 (0) 411.0265 France 0800.0003.617.019 +31 (0) 411.SonicWALL Global Technical Assistance Center Contact Information Table 1: Global Technical Assistance Contact List Country Toll Free Phone Number Toll Phone Number Calling from North America (Support available in English) United States +1 888.668 +31 (0) 411. the Middle East and Africa (Support available in English. and Spanish) Austria +43 (0) 820.812 Germany 0800.105 Belgium +31 (0) 411.777.617.411.617.1476 Calling from Europe.810 Russia +31 (0) 411.617.970.810 Norway 800.617.

93.562.140.617.810 Spain 900.811 All Other Countries +31 (0) 411.425.Country Toll Free Phone Number Toll Phone Number Saudi Arabia +31 (0) 411.446489 Singapore + 800.4306 Mexico +1 888.810 South Africa +31 (0) 411.617.1441 Calling from Latin America (Support available in English) Brazil 0800.869 United Kingdom 0800.617.811.0997 India +1 800.488 +31 (0) 411.810 Sweden +020.810 United Arab Emirates 8000.14. visit: <www.810 Calling from Asia Pacific (Support available in English) Australia +1 800. Page 44 Appendix C: Global Support Services .815 Switzerland 0800.221 +31 (0) 411.html> All support and training offerings are subject to change or discontinuance without notice.25 Turkey +31 (0) 411.9255 New Zealand 800.777.35.sonicwall.891.1642 Hong Kong +1 800.617.617.056 +31 (0) 411.617.0280.4411. Offerings as described may not be available in all countries or in all languages.617. For the most current information.1476 Telephone numbers and hours of operation are subject to change.110.com/us/support/contact.

This product should only be used with a UL listed power supply marked “Class 2” or “LPS”. please contact SonicWALL Technical Support at 408-752-7819 for a replacement. Ensure that no water or excessive moisture can enter the unit. • • Cable Connections All Ethernet and RS232 (Console) cables are designed for intra-building connection to other equipment. Do not connect these ports directly to communication wiring or other wiring that exits the building where the SonicWALL is located. Allow unrestricted airflow around the unit and through the vents on the side of the unit. A maximum ambient temperature of 104º F (40º C) is recommended. with an output rated 12 VDC. fluorescent lighting fixtures. Return the SonicWALL security appliance to a SonicWALL-authorized service center for replacement with the same or equivalent type recommended by the manufacturer. • • • Power Supply Information If the power supply is missing from your SonicWALL product package. Lithium Battery Warning The Lithium Battery used in the SonicWALL security appliance may not be replaced by the user. for any reason. the battery or SonicWALL security appliance must be disposed of.Appendix D: Safety Instructions and Regulatory Information Regulatory Model/Type APL18-045 Product Name TZ 190 Mounting the SonicWALL • Mount in a location away from direct sunlight and sources of heat.44mm) clearance is recommended.66 A. Consideration must be given to the connection of the equipment to the supply circuit and the effect of overloading the circuits has minimal impact on overcurrent protection and supply wiring. minimum 1. and sources of noise such as radios. If. For European Union (EU) customers. and broadband amplifiers The included power cord is intended for use in North America only. A minimum of 1 inch (25. a power cord is not included. Route cables away from power lines. SonicWALL TZ 190 Getting Started Guide Page 45 . Appropriate consideration of equipment nameplate ratings must be used when addressing this concern. transmitters. do so following the battery manufacturer's instructions.

Stellen Sie sicher. dass das Gerät sicher im Rack befestigt ist. Ausgang: 12 VDC Gleichsspannung. Das eingeschlossene Netzkabel ist für Gebrauch in Nordamerikas nur vorgehabt. Führen Sie die Kabel nicht entlang von Stromleitungen. dass die Luft um das Gerät herum zirkulieren kann und die Lüftungsschlitze an der Seite des Gehäuses frei sind. Stellen Sie sicher. der keinem direkten Sonnenlicht ausgesetzt ist und sich nicht in der Nähe von Wärmequellen befindet. Beachten Sie bei einer Entsorgung der Batterie oder der SonicWALL Internet Security appliance die diesbezüglichen Anweisungen des Herstellers. wenden Sie sich diesbezüglich an den technischen Support von SonicWALL (Tel. mind.: +1-408-752-7819). Hinweis zur Lithiumbatterie Die in der Internet Security appliance von SonicWALL verwendete Lithiumbatterie darf nicht vom Benutzer ausgetauscht werden. Page 46 Appendix D: Safety Instructions and Regulatory Information . in dem sich das Gerät befindet.66 A. Schließen Sie an die Anschlüsse der SonicWALL keine Kabel an. vom Hersteller empfohlenen Batterietyp ersetzt. Hier ist ein Belüftungsabstand von mindestens 26 mm einzuhalten. dass das Gerät vor Wasser und hoher Luftfeuchtigkeit geschützt ist. • • • • Kabelverbindungen Alle Ethernet. Insbesondere muss auf nicht direkte Anschlüsse an Stromquellen geachtet werden wie z.Weitere Hinweise zur Montage • Wählen Sie für die Montage einen Ort. die aus dem Gebäude herausgeführt werden. Für Europaïsche Union (EU) Kunden. • Informationen zur Stromversorgung Sollte das Netzteil nicht im Lieferumfang der SonicWALL enthalten sein. ist ein Netzkabel nicht eingeschlossen.und RS232-C-Kabel eignen sich für die Verbindung von Geräten in Innenräumen. 1. Dort wird die Batterie durch denselben oder entsprechenden. B. Vergewissern Sie sich. Dieses Produkt darf nur in Verbindung mit einem nach den Normen der Underwriter Laboratories. bei Verwendung von Mehrfachsteckdosen. Leuchtstoffröhren und Störquellen wie Funksendern oder Breitbandverstärkern. USA als „UL-gelistet“ zugelassenen Netzteil der Kategorie „Class 2“ oder „LPS“ verwendet werden. Die Umgebungstemperatur darf nicht mehr als 40 °C betragen. Zum Austauschen der Batterie muss die SonicWALL in ein von SonicWALL autorisiertes ServiceCenter gebracht werden.

uses. SG. CH. Connect the equipment into an outlet on a circuit different from the receiver connection. IL. And. DK. SE. IE. PL. IT. If the equipment does cause harmful interference to radio or television reception.FCC Part 15 Class B Notice NOTE: This equipment was tested and found to comply with the limits for a Class B digital device. This equipment generates. Complies with EN55022 Class B and CISPR22 Class B. IN. the user is encouraged to try and correct the interference using one or more of the following measures: • • • • Reorient or relocate the receiving antenna. Cet appareil numérique de la classe B est conforme à toutes la norme NMB-003 du Canada. FR. may cause harmful interference to radio communications. These limits are designed to provide reasonable protection against harmful interference in a residential installation. SI SonicWALL TZ 190 Getting Started Guide Page 47 . GR. KR. which can be determined by turning the equipment off and on. CZ. Increase the separation between the equipment and the receiver. and can radiate radio frequency energy. Consult SonicWALL for assistance. However. there is no guarantee that interference will not occur in a particular installation. HU. BE. *Refer to the label on the bottom of the unit for device information including Class A or Class B FCC information. Canadian Radio Frequency Emissions Statement This Class B digital apparatus complies with Canadian ICES-003. NO. JP. Declaration of Conformity Application of council Directive Standards to which conformity is declared 2004/108/EC (EMC) and 2006/95/EC (LVD) EN 55022 (2006) Class B EN 55024 (1998) +A2 EN 61000-3-2 (2006) EN 61000-3-3 (1995) +A2 EN 60950-1 (2001) +A11 National Deviations: AT. FI. CN. AU. GB. NL. pursuant to Part 15 of the FCC Rules. if not installed and used in accordance with the instructions. DE.

VCCI Statement Regulatory Information for Korea Ministry of Information and Telecommunication Certification Number All products with country code “” (blank) and “A” are made in the USA. Corp.C. All products with country code "C" or "D" are made in Taiwan R. All certificates held by Secuwide.O. Page 48 Appendix D: Safety Instructions and Regulatory Information . All products with country code “B” are made in China.

Netscape is a registered trademark of Netscape Communications Corporation in the U. and other countries. Firefox is a trademark of the Mozilla Foundation. Windows Server 2003. this manual or the software described within. copying includes translating into another language or format.Copyright Notice © 2008 SonicWALL. whether or not sold. Other product and company names mentioned herein may be trademarks and/or registered trademarks of their respective companies and are the sole property of their respective manufacturers. Internet Explorer. Windows XP. given. without the written consent of the manufacturer. but all of the material purchased (with all backup copies) can be sold. This exception does not allow copies to be made for others. SonicWALL TZ 190 Getting Started Guide Page 49 . or loaned to another person.S. in whole or part. except in the normal use of the software to make a backup copy. The same proprietary and copyright notices must be affixed to any permitted copies as were affixed to the original. and Active Directory are trademarks or registered trademarks of Microsoft Corporation. Acrobat. and/or other countries. Under the law.S. Windows Vista. Microsoft Windows 98. Adobe. Under the copyright laws. Trademarks SonicWALL is a registered trademark of SonicWALL. Windows 2000. and Acrobat Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the U. Netscape Navigator and Netscape Communicator are also trademarks of Netscape Communications Corporation and may be registered outside the U.S. Specifications and descriptions subject to change without notice. All rights reserved. cannot be copied. Inc. Inc.

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Notes SonicWALL TZ 190 Getting Started Guide Page 51 .

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SonicWALL Anti-Virus Router 80 Getting Started Guide Page 1 .