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CHRISTIAN STEVENSON

www.christianstevenson.com (407) 222 – 6268 / rcstevenson@gmail.com 5339 Lonesome Dove Dr, Kissimmee, FL 34746

OBJECTIVE
To work in a creative environment focusing on utilizing current experience and the pursuit of new skills.

SUMMARY OF QUALIFICATIONS • •
• • Earned Associate of Science Degree in Information Technology, Graduated with Honors. Experienced with Microsoft Office Suite (2003 & 2007), Adobe Creative Suite (Photoshop, Dreamweaver & Illustrator), Web Browsers (IE, Firefox, Chrome), MS-SQL, PHP, HTML/CSS, Anti-virus & Malware Prevention Software, Helpdesk Ticketing Systems, Linux, VMware and Remote Desktop software. Experienced with online course management software, such as Blackboard, WebCT and Angel. Experienced with troubleshooting technical desktop issues in a high call-volume helpdesk environment.

EDUCATION
ITT Technical Institute - Lake Mary, FL, June 2009 Associate of Science in Information Technology - Computer Networking Systems Valedictorian, Member of the National Technical Honor Society, GPA 3.5 out of 4.0 Studies focused on designing, implementing and maintaining LAN/WAN networking systems. Studied computer application programming, web design and database management skills. Skills learned: HTML, XML, PHP, CSS, MySQL / MS-SQL, MS Server and Linux Administration.

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EXPERIENCE
Central Helpdesk Analyst, SunGard Higher Education – Maitland, FL August 2009 to present Provided Level 1 phone support for various national colleges & universities, whose user base consisted of faculty, staff and students at more than 30 schools across the country. Verified that all tickets were properly documented and created documentation for the Knowledge Base. Supported each school’s Blackboard, Angel and WebCT online learning applications. Reset passwords and unlocked user accounts using Active Directory, Banner and other web-based applications, in accordance with FERPA regulations. Escalated incidents to the appropriate on-site technicians and administrators when necessary. Maintained expected call statistics as set by management. IT Analyst, Siemens Power Generation (Abreon) – Orlando, FL January 2008 to August 2009 Provided Level 1 & 2 troubleshooting, phone and email support to Siemens employees. Used Remedy ticketing system to document, track and resolve trouble tickets, as well as forwarded to the appropriate support queues for Level 3 support when necessary. Used Active Directory to manage users and groups on different domains and OUs, performing password resets, unlocking accounts and adding to network security groups. Helped troubleshoot network connectivity issues by configuring on- and off-site Local Area Network, Wireless Network, VPN and TCP/IP settings. Performed software installations and other desktop troubleshooting for users by connecting remotely via NetMeeting and SMS/Remote Desktop tools. Head Photo Specialist, Walgreens – Orlando, FL July 2000 to January 2008 • Responsible for managing daily photo lab operations and assisting other employees.

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Responsible for photo lab maintenance and necessary machine repairs