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2 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

Contents
Topic Page No.
Scope of Report 04
Entrepreneur Activity 06
Investment Trend 15
Who is Investing 26
Exit Outlook - IPO, Acquisitions 30
Sub Sector Analysis 34
Interesting Companies 50
Useful Links 73
Company List 76
Team 318
3 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

Sector Overview
Scope of report
Feed definition
Companies which provide software and platform enabled customer services during and after the purchase of products or
services for both B2C and B2B organizations.
Primary inclusions in this feed
Companies which provide software and platform enabled customer services during and after the purchase of products or
services for both B2C and B2B organizations. Support channels include phone call, live chat(web and in-app), live text,
email, social, visual collaboration. It also includes companies which provide self-service software which includes
customer-centric communities (web and social) and knowledge management tools for customer service reps and external
customers. It also covers companies which provide software to capture customer feedback across all interaction channels
to improve customer experience and brand loyalty.
Primary exclusions from this feed
Companies that provides solutions for internal employee collaboration and networking, Social media management and
monitoring used for marketing and PR activities, Infrastructure for call centers, or VOIP providers, business phone
systems, Call center software for sales, marketing and telesales activities, Website and mobile based marketing solutions
for customer engagement.
The scope of this report includes equity as well as debt funding received by the companies.
Disclaimer: The information and data in the report is based on global developments tracked in the sector till April 28, 2017. This is to categorically state that any events
and relevant developments after the said date will not reflect in the report.

4 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

Contents
Scope of Report
Entrepreneur Activity
Investment Trend
Who is Investing
Exit Outlook - IPO, Acquisitions
Sub Sector Analysis
Interesting Companies
Useful Links
Company List
Team

5 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

YoY – Number of companies founded

Freshdesk Intercom BirdEye CafeX Communications Gladly Hyphenate Trio

Badgeville WalkMe TruRating UDesk Drift Takt Rulai
350
315

280
249 246
# of Companies

210 196
172

140
104
91

70

0
2010 2011 2012 2013 2014 2015 2016

6 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

com 2013. Berkeley ActoVoice 36 May-2013 16 Feedback Analytics > Mobile First App $16M actovoice.com 2015. Winter Springs 7 Customer Service Software – May 2017 Copyright © 2017.com 2011.com 2016.st Agents 2015. Pune wise.io 2015. Large Upcoming Sectors # of Companies Average # of Companies Total Business Model Example Founded Age Funded Funding Help Desk > Instant Messengers > Virtual Assist 66 Jul-2015 13 $16M assi. Tracxn Technologies Private Limited.io 22 Jul-2013 8 Help Desk > Virtual Agents $16M wise. San Francisco Helpshift 46 Jul-2013 16 Help Desk > Mobile App Enablers $106M helpshift. All rights reserved. . Montreal East Digital Genius 7 Jan-2015 3 Help Desk > Live Text > Virtual Agents $14M digitalgenius. London Pypestream 34 Feb-2014 8 Help Desk > Live Chat > Mobile First App $34M pypestream.io 2012.com 2011. San Francisco Smooch 102 Feb-2015 20 Help Desk > Instant Messengers $28M smooch. New York City Talkdesk 20 Jan-2014 9 Call Center > Front End $25M talkdesk.

Spokane Feedback Analytics > Customer ReviewTrackers 67 Sep-2012 18 Experience Management > Social > $16M reviewtrackers. Mumbai Feedback Analytics > Survey Tools + truRating 34 Jun-2012 6 $22M trurating. Chicago Customer Reviews Feedback Analytics > Survey Tools + WebEngage 26 Jul-2012 4 $4M webengage. London Intercom 305 Apr-2012 60 Help Desk > Live Chat $320M intercom. All rights reserved. . Large Upcoming Sectors # of Companies Average # of Companies Total Business Model Example Founded Age Funded Funding Relay Network 60 Jan-2013 21 Help Desk > Live Text $86M relaynetwork.com 2010. Cary Next IT 90 Sep-2012 15 Help Desk > Live Chat > Virtual Agents $42M nextit. Tracxn Technologies Private Limited. Tel Aviv Feedback Analytics > Survey Tools + Know Their Perspective 61 Nov-2012 14 $8M knowtheirperspective.com 2011.com Market Research > On-Site 2011. Radnor WalkMe 17 Jan-2013 8 Self Service > Walkthroughs $103M walkme.com 2002.com Market Research > In-Store 2012.com Market Research > Customer Metrics 2015.com 2012. California 8 Customer Service Software – May 2017 Copyright © 2017.io 2011.

com Experience Management > Social 2010.net 2011. Dublin Airhelp 19 Jan-2011 6 Complaints Resolution $35M airhelp. Chennai 9 Customer Service Software – May 2017 Copyright © 2017.C. Washington D. Provo Help Scout 54 Jun-2011 4 Help Desk > E-Mail $14M helpscout. Hootsuite 48 Sep-2011 19 Help Desk > Social $408M hootsuite.com 2013.com Experience Management 2004. Vancouver Help Desk > Visual CafeX Communications 66 Aug-2011 31 $147M cafex. Boston Feedback Analytics > Customer Idiro 163 Jan-2011 55 $697M idiro.com 2010. .com Market Research 2002. Large Upcoming Sectors # of Companies Average # of Companies Total Business Model Example Founded Age Funded Funding Feedback Analytics > Customer NewBrand 102 Jan-2012 30 $89M newbrandanalytics. New York City Feedback Analytics > Survey Tools + Qualtrics 241 Jun-2011 52 $560M qualtrics.com Communicaation(WebRTC) 2013. Tracxn Technologies Private Limited. New York City Freshdesk 97 May-2010 25 Help Desk > Omnichannel $357M freshdesk.com 2008. All rights reserved.

.com 2012.travel Travel 2016.io 2015.io 2015. Lille Yodel. Tracxn Technologies Private Limited. Niche Upcoming Sectors # of Companies Average # of Companies Total Business Model Example Founded Age Funded Funding Help Desk > Live Chat > Virtual Agents > Visual Travel 3 Jan-2016 visual.io 2015.com 2011. Chicago 10 Customer Service Software – May 2017 Copyright © 2017. Vienna Glowing 5 Sep-2014 1 Help Desk > Live Text > Hotels glowing. New York City AnswerDash 5 Jul-2013 3 Self Service > Tooltips $6M answerdash. All rights reserved.com 2015. Seattle CogniCor 2 Jun-2013 1 Complaints Resolution > Virtual Agents $1M cognicor. Barcelona Synap 10 May-2013 3 Help Desk > Agent Productivity $4M getsynap.com Market Research > Restaurants 2014. Bangalore Feedback Analytics > Survey Tools + Servy 12 Jan-2014 4 $840K servyapp.io 2 Jan-2015 1 Call Center > Front End > Slack yodel. Kfar Saba Talkus 7 Jan-2015 Help Desk > Live Chat > Slack talkus.

Salt Lake City FastCustomer 16 Aug-2011 5 Call Center > Virtual Queuing $750K fastcustomer. Menlo Park Help Desk > Live Chat > Crowdsourced Needle 4 Sep-2011 3 $41M needle.mobi Market Research > SMS 2012. Tracxn Technologies Private Limited. Tel Aviv Call Center > Workforce Optimization > Bunchball 9 Jan-2012 5 $29M bunchball.com 2011. Raleigh CallVU 12 Jul-2012 7 Call Center > Visual IVR $6M callvu.com Gamification 2005. Redwood City Help Desk > Live Chat > Virtual Agents > Kasisto 8 Jan-2012 4 $15M kasisto. Niche Upcoming Sectors # of Companies Average # of Companies Total Business Model Example Founded Age Funded Funding Feedback Analytics > Survey Tools + Inventarium 16 Jan-2013 2 $81K inventarium.com Conversational Banking 2013.com 2012.com Tutorials 2012. Palo Alto Self Service > Knowledge Management > iorad 14 Aug-2012 5 $7M iorad. .com Experts 2010.com 2011. All rights reserved. Moscow Directly 4 Jan-2013 2 Help Desk > Crowdsourced Experts $15M directly. Washington 11 Customer Service Software – May 2017 Copyright © 2017.

Dusseldorf Self Service > Customer Communities > Badgeville 1 Jan-2010 1 $40M badgeville. New York City The Call Center School 4 Jan-2010 1 Call Center > Training $120K thecallcenterschool. Niche Upcoming Sectors # of Companies Average # of Companies Total Business Model Example Founded Age Funded Funding Vonjour 14 Jul-2011 7 Call Center > Mobile First App $15M vonjour. All rights reserved.com 2001.uk 2015. Belfast SpiceCSM 9 Feb-2010 1 Help Desk > Open Source $1M spicecsm. $4M verishow.com 2010. London Help Desk > Visual VeriShow 11 Jul-2009 6 Communicaation(WebRTC) > Co.com 2008. Santa Monica SpeechStorm 4 Jun-2010 2 Call Center > Personalization $49M speechstorm. Tracxn Technologies Private Limited. Michigan browsing 12 Customer Service Software – May 2017 Copyright © 2017. Redwood City uxFrame 3 Aug-2009 1 Call Center > Testing $25M uxframe.com 2013. Santa Monica Go Moment 4 Sep-2010 4 Help Desk > Live Text > Hospitality $1M gomoment.com 2011. .com Gamification 2010.com 2010.

. Contents Scope of Report Entrepreneur Activity Investment Trend Who is Investing Exit Outlook . Tracxn Technologies Private Limited. All rights reserved. Acquisitions Sub Sector Analysis Interesting Companies Useful Links Company List Team 13 Customer Service Software – May 2017 Copyright © 2017.IPO.

All rights reserved. Tracxn Technologies Private Limited. .14 Customer Service Software – May 2017 Copyright © 2017.

. Tracxn Technologies Private Limited.1B 1120 139 144 $956M Funding Amount in ($M) 113 840 108 # of Rounds 95 $728M $724M 72 560 72 51 $385M 38 $328M $286M 280 36 36 $142M 0 0 2008 2009 2010 2011 2012 2013 2014 2015 2016 15 Customer Service Software – May 2017 Copyright © 2017.2B 140 $1. YoY – Number of Rounds and Total Funding 1400 180 161 $1. All rights reserved.

. Tracxn Technologies Private Limited. All rights reserved. YoY – Number of Rounds by Stage 160 15 128 9 14 66 96 53 20 46 # of Rounds 9 13 26 28 64 29 70 72 71 32 53 53 28 0 2011 2012 2013 2014 2015 2016 Seed Early Late 16 Customer Service Software – May 2017 Copyright © 2017.

All rights reserved. Tracxn Technologies Private Limited. . YoY – Funding by Stage 1200 960 Total Funding in ($M) $493M 720 $416M $360M $392M 480 $207M $157M $462M 240 $407M $311M $290M $211M $202M $54M $51M $51M 0 $20M $30M $22M 2011 2012 2013 2014 2015 2016 Seed Early Late 17 Customer Service Software – May 2017 Copyright © 2017.

0 Funding Amount in ($M) 30.2M 0.9M $5.0 $6. Tracxn Technologies Private Limited.5M $9.9M $0.6M $1.3M $4.2M 40.1M $3.2M $11.1M $1.0M $13.7M $3.0 2011 2012 2013 2014 2015 2016 Seed Series A Series B 18 Customer Service Software – May 2017 Copyright © 2017.9M $10. All rights reserved.2M 10.7M $0. .1M $1.0 $18.2M $8. Average Ticket Size – Early Stage 50.0 20.8M $0.0 $43.

com $55M Series F Nov-2016 Sequoia Capital. Iconiq Capital.com $27M Series A Jun-2016 Greylock Partners. Summit Partners.com $56M Series D Aug-2016 Revolution. Tracxn Technologies Private Limited. Bessemer fuze.com $80M Series D Apr-2017 GAM. Sequoia Capital (Provo. SoftBank (Franklin.. Top investments in last one year Funding Round Company Date Investors Amount Name Qualtrics qualtrics.com $104M Series E Feb-2017 (Cambridge. Greenspring Associates. McKinsey. 2006) Interactions interactions. 2014) 19 Customer Service Software – May 2017 Copyright © 2017. The Resource Group (Washington D. 2002) Fuze Wellington Management. Accel Partners. 2006) Venture Partners. Comcast Ventures.com $180M Series C Apr-2017 Insight Venture Partners. NEA (San Francisco. Accel Partners (Chennai.C. 2004) Freshdesk freshdesk. All rights reserved. NewSpring Capital. . 2015) Gladly gladly.io $50M Series D Apr-2016 Index Ventures. Starbucks (San Francisco. Social Capital (California. 2010) Intercom intercom.com $30M Series A Jul-2016 BCG Digital Ventures. G20 Ventures Afiniti afiniti. Sigma Partners. 2011) Takt takt. Bessemer Venture Partners.

2012) Helpshift Microsoft Ventures. Mayfield. 2009) Sparkcentral sparkcentral.com $15M Series A Feb-2017 The Chatterjee Group (New York City. 2011) CafeX Communications cafex. Top investments in last one year Funding Round Company Date Investors Amount Name BirdEye birdeye. Fuel Capital (Menlo Park. True Ventures. Intel Capital. 2007) Pypestream pypestream. Data Collective. Jackson Square Ventures (San Francisco. BlackSoil. Battery Ventures.com $20M Series C Nov-2016 LRM. helpshift. Split Rock Partners.com $18M Series C Nov-2016 Rakuten (New York City. 2013) Interana interana.com $23M Series B Jun-2016 (Pune. Tracxn Technologies Private Limited.com $18M Series B Nov-2016 Vertex Ventures. Visionnaire Ventures Knowlarity knowlarity.com $25M Series B Feb-2017 World Innovation Lab. Salesforce (Boston.com $15M Series B Nov-2016 OpenView.com $20M Series C Nov-2016 Sequoia Capital. Trifecta Capital. Delta Partners Group (Gurgaon. 2011) Salesforce. Nexus Venture Partners. 2015) 20 Customer Service Software – May 2017 Copyright © 2017. 2012) Cogito Corporation cogitocorp. . Romulus Capital. All rights reserved. Trinity Ventures (Sunnyvale. Index Ventures. Group MC.

io $14M Series C Nov-2016 Matrix Partners China (San Francisco. First Round Capital. 2012) Clarabridge clarabridge. 2015) Bloomfire bloomfire.com $13M Series B Sep-2016 Level Equity. Top investments in last one year Funding Round Company Date Investors Amount Name UDesk udesk.Blue Cross. 2010) Inbenta inbenta. U-Start (New York City. . Galvanize. 2006) Airhelp airhelp.com $12M Series A Aug-2016 Khosla Ventures.com $13M Series A Aug-2016 Sandaire (London. 2005) truRating trurating. Amasia.cn $14M Series B Jul-2016 Legend Capital (Beijing.com $12M Series E Sep-2016 Undisclosed (Reston.com $13M Series B May-2016 Austin Ventures (Austin. 2013) Hyphenate hyphenate. Scale Capital (Barcelona. All rights reserved.com $13M Series B Jun-2016 IBX . 2010) Relay Network relaynetwork. Tracxn Technologies Private Limited. NewSpring Capital (Radnor. 2013) 21 Customer Service Software – May 2017 Copyright © 2017.

2002) Aircall aircall.com $8M Series A Dec-2016 Undisclosed (Menlo Park. Amundi (Paris. 2001) Front frontapp. BoxGroup. Tracxn Technologies Private Limited. Point Judith Capital (Cambridge. Plug and Play Tech Center. 2013) Kustomer Canaan Partners. Top investments in last one year Funding Round Company Date Investors Amount Name SPLIO splio.com $11M Series A Oct-2016 Bpifrance. 2015) Social Leverage Zipwhip zipwhip. 2014) 22 Customer Service Software – May 2017 Copyright © 2017.com $10M Series A May-2016 Social Capital (San Francisco. Microsoft Ventures. Data Point Capital. Boldstart Ventures. kustomer.com $9M Series B May-2016 Ascent Venture Partners. 2011) Kasisto kasisto. BNP Paribas Developpement.com $8M Series A Jun-2016 Undisclosed (Spokane.io $8M Series A Sep-2016 Balderton Capital (Paris. .com $9M Series B Sep-2016 Voyager Capital. 2007) Vee24 vee24. 2013) Next IT nextit.com $10M Series A Sep-2016 (New York City. Inteliquent (Seattle. All rights reserved.

Inovia Capital. Finance Wales (Port Talbot. 2012) B2X Care Solutions $7M Series B Jun-2016 Harbert Management Corporation (Munich. CEIIF (Tel Aviv. 2015) Vizolution $6M Series A Oct-2016 HSBC. 2016) GamEffective $7M Series A Jun-2016 Jerusalem Venture Partners. Shaked Ventures. 2016) 23 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. 2015) Trio $7M Series A Mar-2017 Netposa Technologies. All rights reserved. Next Frontier Capital (Great Falls. 2008) Centricient $7M Series A Aug-2016 Venrock. 2013) Help Scout $6M Series B Jan-2017 Undisclosed (Boston. Hundsun (Beijing. TA Associates Management (Montreal East. 2B Angels. 2011) Rulai $6M Series A Jun-2016 Undisclosed (Campbell. Verint. . Top investments in last one year Funding Round Company Date Investors Amount Name Smooch $8M Seed Aug-2016 Real Ventures.

Tracxn Technologies Private Limited. All rights reserved. . Funnel view of Sector Percent of Previous Founded 1881 Funded 579 31% Series A 225 39% Series B 118 52% Late 74 M&A & IPO 129 0 400 800 1200 1600 2000 # of Companies 24 Customer Service Software – May 2017 Copyright © 2017.

. Tracxn Technologies Private Limited. All rights reserved. Acquisitions Sub Sector Analysis Interesting Companies Useful Links Company List Team 25 Customer Service Software – May 2017 Copyright © 2017.IPO. Contents Scope of Report Entrepreneur Activity Investment Trend Who is Investing Exit Outlook .

All rights reserved.ai Hootsuite Modria ilos Videos Informative KeyReply Medallia Directly 20 19 16 Total Number of Companies 13 12 12 11 11 9 9 8 7 7 7 4 0 500 Startups Techstars Y Combinator Accel Partners Kima Ventures Right Side Western Plug and Play Sequoia Capital True Ventures Capital Technology Tech Center Management Investment 26 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited. Most Active Investors in Sector Intercom Help Scout Airhelp Qualtrics iAdvize Skilljar NewVoiceMedia Kustomer Qualtrics Helpshift Saygent Skilljar msg.

Qualtrics RankPeek. a. Skipo.co Vanilla Forums Support. Helpshift. Help Scout. msg. Pubble. Hootsuite. Tenacity hickorytraining Communicatio Vonjour. Kustomer. Next Caller Voz. ManyChat Videos Konotor PROONTO Dealer Service Modern TokBox Desk. NomNom Saygent. My UserVoice KeyReply. Merced Bunchball Knowlarity Aircall . Qualtrics. Gorgias. Parature.io Systems ns Intercom. Olark Instabug. ilos Videos. Self Service myTips. Gorgias. Help Desk Grata. Where are Top Investors investing Right Side Western Plug and 500 Y Accel Kima Sequoia True Techstars Capital Technology Play Tech Startups Combinator Partners Ventures Capital Ventures Management Investment Center Transera.com Skilljar Solutions OpenSilo Chameleon Chordiant Suite Software [24]7 Interaction Sentisum Causata ContextSmith Analytics Complaints Airhelp Modria Resolution 27 Customer Service Software – May 2017 Copyright © 2017. NewVoiceMedi Teloquent Call Center Talkdesk. Directly.ai.com Podium. Posmetrics. Fosubo Informative BirdEye Tello Analytics Sntisis Insights RankPeek Medallia TalkBin Skilljar. Artificial Solvvy. All rights reserved. Tracxn Technologies Private Limited. Interana. Freshdesk. HelpSocial. iAdvize. . Aircall. Hyphenate. ilos Instabug. Pick1. Feedback Saygent.

Top Investor by Stage of Entry Seed Series A Series B Later Stage 500 Startups 12 True Ventures 5 Accel Partners 6 Accel Partners 6 Y Combinator 11 Accel Partners 4 Sequoia Capital 5 Sequoia Capital 5 Techstars 6 500 Startups 3 Sigma Partners 5 Sigma Partners 5 Kima Ventures 5 Bpifrance 3 NEA 4 Bessemer Venture Partners 4 Seedcamp 4 IDG Ventures India 3 El Dorado Ventures 3 Matrix Partners 4 True Ventures 4 Salesforce 3 Insight Venture Partners 3 Mayfield 4 Wayra 4 Sequoia Capital 3 Apex Venture Partners 2 NEA 4 Accel Partners 3 Technology Crossover Social Capital 3 Austin Ventures 2 4 Ventures Alchemist Accelerator 3 Austin Ventures 2 Benchmark Capital 2 Benchmark Capital 3 Axel Springer Plug and Play 3 Battery Ventures 2 First Round Capital 2 Foundation Capital 3 Accelerator 28 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. All rights reserved. .

.IPO. Contents Scope of Report Entrepreneur Activity Investment Trend Who is Investing Exit Outlook . Tracxn Technologies Private Limited. All rights reserved. Acquisitions Sub Sector Analysis Interesting Companies Useful Links Company List Team 29 Customer Service Software – May 2017 Copyright © 2017.

Tracxn Technologies Private Limited.7M (Mountain View. Start Capital.com $8. 2009) Customer Communication tools LiveNinja Citi. Scout Ventures. SSM Partners Machine Learning based Customer service application wise. Jan-2017 net2phone.com $940M $78. Major Acquisitions in last one year Deal Total Date Company Acquirer Overview size Funding StepOne Adaptive self service software for customer support Mar-2017 fanthreesixty. Anzu Partners.com (Palo Alto. Dadneo OpinionLab Voice of Customer Feedback Solutions Nov-2016 verint.com Voyager Capital.com $3M (Miami. LiveOak Venture Partners Hipmob Integrated Live chat Software for Websites and Mobile Apps Mar-2017 conversocial.com (Bangalore. 2012) Kaybus Knowledge automation application Mar-2017 prysm. .6M (Midvale. All rights reserved. 1997) Unify 30 Customer Service Software – May 2017 Copyright © 2017.com $15M (Chicago. 2012) Accelerator inContact Cloud Based Contact Centre Software Nov-2016 nice. 2012) Artiman Ramyam Lab Customer experience management platform Jan-2017 arvato. AGP Miami. Alchemist Accelerator.6M (Berkeley. 1996) Industry Ventures. 2012) Seedinvest. Citrix Startup $2. Comcast Ventures. Comcast Ventures Catalyst.io Nov-2016 ge.com $4M (Austin. 2011) Silverton Partners.

Partners for $9. 2007) Viola Group. BlueStream Ventures. 2007) Growth In-app messenger. All rights reserved.com $1M (Ramat Gan. Tracxn Technologies Private Limited.com kkr.4B (Indianapolis.3M (Minneapolis. 2012) Kae Capital 31 Customer Service Software – May 2017 Copyright © 2017. 2011) Nirror Chat and real time screen sharing Sep-2016 nirror. browser & mobile push and email Nudgespot Aug-2016 nudgespot.com freshdesk.4M (Madrid. Carmel Ventures Chatimity Social Chat Rooms App on Mobile Oct-2016 chatimity.com enghouse. 2000) Kampyle Feedback Management Platform Oct-2016 kampyle.com $13.com (Bangalore. Lauder Partners Interactive Intelligence Unified Communication Solutions for Contact Centers Aug-2016 inin. 2010) Benchmark Capital. .com salesforce.com (Paris.com $1. Major Acquisitions in last one year Deal Total Date Company Acquirer Overview size Funding Presence Technology Contact Center Software Oct-2016 presenceco.com boomtrain.com genesys.com medallia. Split Rock Partners. 2014) HeyWire Enterprise Mobile Messaging Platform Sep-2016 heywire.com messages $650K (Bangalore.com abtasty. 1994) Workforce Optimization Software for contact centers Calabrio Aug-2016 calabrio.5M (Cambridge.com $17.com $200M Cisco.

Tracxn Technologies Private Limited.IPO. Contents Scope of Report Entrepreneur Activity Investment Trend Who is Investing Exit Outlook . Acquisitions Sub Sector Analysis Interesting Companies Useful Links Company List Team 32 Customer Service Software – May 2017 Copyright © 2017. . All rights reserved.

33 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. All rights reserved. .

$11M) Digital Genius (2013. IPO) Helpshift (2011. ~$1. IPO). Genesys (1990) CALL CENTER SOFTWARE $2. Acq. IPO). $3M) nVoq (2000.4B SELF SERVICE $770M Contact Center Suite Omnichannel Mobile App Enablers 8x8 (1987.0B Agents Productivity Sobot (2013. Tracxn BlueBox : Customer Service Software April 2017 1800+ companies in the sector. . Techstars. $38M) Knowledge Management Freshdesk (2010. IPO) Practice Area – Enterprise Apps| Analysts: deep31993 Cumulative funding in the sector 34 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. $225M) Crowdsourced Experts Lithium (2001. Interactive Intelligence (1994. $150M) Coveo (2005. $19M) Virtual Agents Virtual Agents Survey Tools + Market Research Virtual Agents Qualtrics (2002.1B HELP DESK $1.). IPO) Kasisto (2013.29B invested in 2016/2017 Most Active Investors: 500 Startups. $12M) LiveOps (2000. Y Combinator Customer Service Suite $243M Verint (1994. RightNow Technologies (1997. Accel Partners. $255M) Analytics Suite Human Agents Mattersight (2006. $152M) Crowdsourced Experts Directly (2011. $8M) Talkdesk (2011. $7M) Interaction Analytics $211M Nice Systems (1986. $117M) Relay Network (2010. $51M) Visual Communication CafeX Communications (2013. $23M) Live Chat Live Text CEM Medallia (2001. $50M) Virtual Agents FEEDBACK ANALYTICS $1. All rights reserved. $70M) Front End Instant Messengers Smooch (2015. $25M) Social Customer Communities Hootsuite (2008. IPO) Intercom (2011. $220M) Nuance Communications (1992. Kima Ventures. 359 funded in last 5 years.

2B 2000 Total Funding in ($M) $1. All rights reserved.5B 1500 $1. Tracxn Technologies Private Limited.2B 1000 $770M 500 $243M $216M $35M 0 Call Center Help Desk Feedback Analytics Self Service Suite Interaction Analytics Complaints Resolution Avg. Top Business Models by Funding Fuze Hootsuite Qualtrics Lithium Moxie Attensity Airhelp Interactions Freshdesk Medallia WalkMe Chordiant Software Eglue Business Technologies Modria 2500 $2. . 347 823 442 168 25 54 19 35 Customer Service Software – May 2017 Copyright © 2017. Age Feb-07 Jun-12 Jun-11 Jan-10 Jun-94 May-10 Jan-11 # Cos.

Call Center – Business Model Description Cloud based inbound. outbound and blended calling solutions Suite Workforce Analytics Front End Virtual Agents Optimization Contact center software Analytics solutions for Web based call center Companies automating plus infrastructure Workforce optimization customer conversations software using the inbound calling from solutions for contact for quality assurance services of others IVR to direct call centers and monitoring handling 36 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. . Tracxn Technologies Private Limited.

. All rights reserved.2B Funding Amount in ($M) Funding Amount in ($M) # of Funded Companies 720 36 1120 32 31 31 34 27 29 25 # of Rounds 540 $449M 27 840 24 20 20 20 360 $324M 18 560 16 14 7 12 $193M $203M $346M 8 $148M $231M 3 180 $137M 9 280 8 $71M $159M $56M $100M $55M 0 0 0 0 2008 2009 2010 2011 2012 2013 2014 2015 2016 Suite Analytics Virtual Workforce Agent Crowdsourced Agents Optimization Productivity Agents 37 Customer Service Software – May 2017 Copyright © 2017. of Rounds BM wise Investment 900 42 45 1400 40 $791M $1. Tracxn Technologies Private Limited. Call Center – Key Trends YoY – No. of Companies Founded Distribution of Companies across Countries 40 180 170 35 # of Companies Founded 31 32 32 144 # of Companies 25 24 22 108 19 16 15 16 72 10 33 28 8 36 15 13 8 7 5 0 0 2008 2009 2010 2011 2012 2013 2014 2015 2016 United United India Canada Germany Israel Spain Australia States Kingdom YoY – Total Funding and No.

G20 Ventures Automated Omnichannel Customer care Interactions SoftBank.com Afiniti afiniti | A Better Pair (2006. J. Tenaya Call Center > Suite $88. Foundation Capital. Basingstoke) Ventures.3M (2006. Cambridge) Ventures 38 Customer Service Software – May 2017 Copyright © 2017. Cross Atlantic Capital Partners. Call Center > Suite $282.3M (1996. Hermes Growth Partners. North Hill Ventures. Icon Ventures. Franklin) Capital. Sigma Prime Ventures. The Resource Group. Highland Capital Partners. Hermes Growth Partners. HTGC. Notion Capital. Washington Call Center > Analytics $100M McKinsey. Charter Ventures Thinking Phone Unified Cloud Based Communication solutions for the Enterprise Networks Bessemer Venture Partners. Eden Ventures. Morgan. Cambridge) Khosla Ventures. Technology Crossover Ventures. Technology Crossover Ventures. Focus Ventures. Index Ventures. Wellington Management. trg | tech.P. Sigma Partners. Matrix Partners. NewSpring Call Center > Virtual $159. Summit Partners. Comcast Ventures.C. Tracxn Technologies Private Limited. Updata Partners. GAM. Highland Europe. Call Center – Most Funded Companies Funding Company Overview Business Model Amount Cross-platform video conference Fuze Insight Venture Partners. Bessemer Venture Partners. John Browne D. salesforceventures. MMC Ventures.8M (2008. Western Technology Investment. Windspeed Ventures. Technology Crossover Call Center > Suite $144. Advanced Technology Call Center > Suite $87. BGF Ventures. Revolution. Bessemer Venture Partners.) IP phone systems and unified communications solutions ShoreTel Norwest Venture Partners. Greenspring Associates.7M (2004. All rights reserved. . Red Agents Oak Growth Partners Cloud based Contact Centre Solutions NewVoiceMedia Salesforce.8M (2000. Crosspoint Venture Partners. Sunnyvale) Capital. Lehman Brothers. Business Growth Fund.

Sapphire Ventures inContact Cloud Based Contact Centre Software incontact.com Call Center > Suite $84. . Hummer Winblad five9. Artiman.1M (2001. ATEL Capital Group. Sapphire Ventures. Tracxn Technologies Private Limited. All rights reserved.6M (1997. San Ramon) Venture Partners. Midvale) Unify 39 Customer Service Software – May 2017 Copyright © 2017. Mosaic Capital Partners.com Call Center > Suite $78. Call Center – Most Funded Companies Funding Company Overview Business Model Amount Cloud based contact center software Five9 Adams Street Partners. Hummer Winblad Venture Partners. Partech Ventures.

mostly using WebRTC platform 40 Customer Service Software – May 2017 Copyright © 2017. Help Desk – Business Model Description Software that enables customer support agents to receive. Tracxn Technologies Private Limited.screen sharing. All rights reserved. . process and respond to service requests Live Chat Instant Messengers Omnichannel Visual Live Text Communicaation Web and mobile based Companies offering Omnichannel help desk (WebRTC) Two way texting live chat software customer support on ticketing solutions platform for B2C Instant messengers Video based interactions Interactions including co-browsing.

All rights reserved. . Help Desk – Key Trends YoY – No. of Rounds BM wise Investment 500 $460M 70 450 70 61 $408M 60 $359M Funding Amount in ($M) Funding Amount in ($M) 65 # of Funded Companies 400 56 360 56 47 $307M 41 # of Rounds 300 32 $290M 42 270 42 $217M $205M 31 200 25 28 180 25 21 28 19 $147M $127M $105M 13 $87M 100 4 10 14 90 14 $55M $22M $35M 16 $12M 0 0 0 0 Social Omni Live Visual Mobile App Live Text 2008 2009 2010 2011 2012 2013 2014 2015 2016 channel Chat Communicaation Enablers (WebRTC) 41 Customer Service Software – May 2017 Copyright © 2017. of Companies Founded Distribution of Companies across Countries 180 165 160 350 299 # of Companies Founded 144 280 # of Companies 116 108 210 83 71 72 140 123 49 30 33 36 70 50 17 34 27 27 17 16 0 0 2008 2009 2010 2011 2012 2013 2014 2015 2016 United India United Canada France Israel Singapore Netherlands States Kingdom YoY – Total Funding and No. Tracxn Technologies Private Limited.

Silicon Valley Bank. Pune) Enablers Investments. Benchmark Capital.6M (2013. Lightbank. Walden International. Help Desk – Most Funded Companies Funding Company Overview Business Model Amount Social Media Management System Hootsuite Accel Partners. Visionnaire Ventures Sparkcentral Social Customer Service Platform sparkcentral. Index Ventures. Blumberg Capital. Index Ventures. Point Nine Capital Sprout Social Social Media Management & Engagement Tools Help Desk > Social $61M (2009. Help Desk > Live Chat $116. All rights reserved. OMERS Ventures. Nexus Venture Partners. 500 Startups.7M (2011. San Francisco) Split Rock Partners. GGV Capital. Intel Capital.com Help Desk > Social $37. . Intel Capital. Social Capital 42 Customer Service Software – May 2017 Copyright © 2017. Vancouver) Ventures. S23P. Tiger Global Management. New York City) Illuminate Ventures. Sequoia Capital. Graph Ventures. Social Capital Customer Service Support Helpdesk Zendesk Redpoint Ventures. Chicago) NEA.6M (2011. Fidelity Investments. USAA Communicaation(WebRTC) Mobile First Customer Service Helpdesk Helpshift Help Desk > Mobile App Microsoft Ventures. Millennium Technology Value Partners. Goldman Sachs. Silicon Valley Bank. Insight Venture Partners. Eden Ventures. CapitalG Customer communication and Retention Platform Intercom Bessemer Venture Partners. Matrix Partners. NEA CafeX Communications Real Time Collaboration Solutions Help Desk > Visual $49. Cisco $38. San Francisco) Ventures.5M (2007. Salesforce. Jackson Square Ventures. True Ventures. LRM. Iconiq Capital. Cloud Apps Capital Partners Freshdesk Cloud-based customer helpdesk solutions Help Desk > Omnichannel $150.5M (2010. Institutional Venture Partners. Hearst Help Desk > Social $250M (2008. Chennai) Accel Partners. Euroventures. Tracxn Technologies Private Limited. Charles River Help Desk > Omnichannel $85. Tribal. Freestyle Capital. Group MC. Digital Garage. California) Bloom Equity. Goldman Sachs.2M (2011. Rakuten.

Feedback Analytics – Business Model Description Software to capture feedback and take action to improve customer experience Survey Tools + Market Research Customer Experience Management Mobile First App Companies using survey tools to Software to track customer feedback Mobile first app for feedback analytics manage customer experience and across various channel for managing market research customer experience and brand loyalty 43 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. All rights reserved. .

of Companies Founded Distribution of Companies across Countries 90 180 78 153 # of Companies Founded 73 72 144 # of Companies 57 54 49 47 108 67 36 72 24 25 41 18 11 36 17 5 15 14 13 12 0 0 2008 2009 2010 2011 2012 2013 2014 2015 2016 United India United France Australia Netherlands Germany Canada States Kingdom YoY – Total Funding and No. . Feedback Analytics – Key Trends YoY – No. All rights reserved. Tracxn Technologies Private Limited. of Rounds BM wise Investment 300 33 35 800 60 32 55 29 $259M 30 52 700 Funding Amount in ($M) 240 28 Funding Amount in ($M) $695M 48 # of Funded Companies 600 $534M $192M # of Rounds 180 21 500 36 13 $145M 400 $123M 120 $99M 14 300 24 6 $85M 16 8 8 12 200 1 60 7 12 $32M $24M $30M 100 $15M $1M 0 0 0 0 2008 2009 2010 2011 2012 2013 2014 2015 2016 Customer Survey Tools Mobile API Experience + Market First App Management Research 44 Customer Service Software – May 2017 Copyright © 2017.

Insight Venture Partners. BYU Cougar Capital Omnichannel NewBrand Location-specific text analytics software platform for service focused companies Feedback Analytics > Customer (2010. Thayer Ventures. Experience Management > $51. MC Capital Feedback Analytics > Customer BirdEye Business Reputation and customer experience solutions Experience Management > $33M (2012.1M (2001. Grotech Ventures. Revolution. Palo Alto) Sequoia Capital. Cloud Capital Partners. Western Technology Investment. Nippon Venture Capital. Mitsubishi Corporation. Provo) Accel Partners. All rights reserved. The Entrepreneurs' Fund Experience Management > Social D. . Global Catalyst Partners.6M (1997.7M (2005. World Innovation Lab Omnichannel Satmetrix Customer Experience Management Software Feedback Analytics > Survey satmetrix. Saints Capital Omnichannel Customer Intelligence Platform Feedback Analytics > Customer Clarabridge Summit Partners. Washington $35M NEA. INTEC IT Omnichannel Capital. Harbert Management Corporation. Reston) Boulder Ventures. San Mateo) Stanford University. Sequoia Capital Tools + Market Research Feedback Analytics > Customer Medallia Customer Experience Management SaaS Company Experience Management > $255.5M (1996. Four Rivers Group. Sutter Hill Ventures.C. Trinity Ventures. Intersouth Partners Omnichannel Customer Experience Improvement tools and services Feedback Analytics > Customer Allegiance Rembrandt Venture Partners. Costella Kirsch Tools + Market Research 45 Customer Service Software – May 2017 Copyright © 2017.com $26.) Customer Experience Management Feedback Analytics > Customer Informative NEA. Allegis Capital. General Catalyst Partners. Feedback Analytics – Most Funded Companies Funding Company Overview Business Model Amount Qualtrics Online Market research and customer feedback software Feedback Analytics > Survey $400M (2002. Aspen Ventures. Plug and Play Tech Center. Levensohn Venture Partners. Walden International.9M (2006. Nokia Growth Partners. Sunnyvale) AME Cloud Ventures. Tracxn Technologies Private Limited. South Jordan) Innoventures Capital Partners. Apex Venture Experience Management > $34. CRYSTAL VENTURES LIMITED. El Dorado Ventures. San Mateo) Partners. Bank of Singapore. Experience Management > $124.

Self Service – Business Model Description Online software and tools for providing self service solutions to customers Knowledge Management Customer Communities Walkthroughs Tooltips Cloud based knowledge Web and social media Companies which provides Self service tooltips for management for internal reps customer communities for virtual tours for websites and customer support and external customers acquiring. employees and stakeholders adopting peer- to-peer support methodology 46 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. engaging mobile apps customers. . All rights reserved.

All rights reserved. of Rounds BM wise Investment 160 25 400 $375M 28 30 $135M 20 # of Funded Companies Funding Amount in ($M) 128 $119M 20 Funding Amount in ($M) 320 $287M 24 $110M 13 $96M # of Rounds 96 17 15 240 18 10 $79M 10 13 64 13 $61M 10 6 160 12 6 10 $103M $50M 2 32 $26M 5 80 6 $29M 6 $6M 0 0 0 0 2008 2009 2010 2011 2012 2013 2014 2015 2016 Customer Knowledge Walkthroughs Tooltips Communities Management 47 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. of Companies Founded Distribution of Companies across Countries 30 80 74 26 # of Companies Founded 24 64 # of Companies 20 19 18 15 16 48 11 12 32 4 5 5 12 6 16 10 8 8 7 7 7 0 0 2008 2009 2010 2011 2012 2013 2014 2015 2016 United Israel United Canada Netherlands Australia Germany India States Kingdom YoY – Total Funding and No. . Self Service – Key Trends YoY – No.

Giza Venture Capital. Webb Investment Network. Benchmark Capital. Austin) Redpoint Ventures. Quebec City) Management iqventureadvisors. Austin Ventures. DAG Ventures. Sapphire Ventures. Greenspring Associates.5M (2011. Tenaya Capital. Self Service > Customer $152M (2001. Giza Venture Capital Knowledgebase management through big data analytics and enterprise search Coveo Self Service > Knowledge BDC Capital.7M (2005. Saints Capital. EDBI. Greycroft Partners. ff Venture Capital. Tandem Expansion Fund. Scale Venture Partners. Northleaf Capital Partners Bloomfire SaaS workplace collaboration tool for sales and support reps Self Service > Knowledge $32. acadia Communities Enterprise Gamification solutions for clients and employees Self Service > Customer Badgeville Norwest Venture Partners. Access Capital. El Communities > $40M (2010. Self Service – Most Funded Companies Funding Company Overview Business Model Amount Social Customer Experience Management Software Lithium NEA. Self Service > Walkthroughs $92. Tel Aviv) Flint Capital. InterWest Partners.5M (2007. Sierra Ventures. Opus8. Valhalla Partners. Trinity Ventures.com Management 48 Customer Service Software – May 2017 Copyright © 2017. Difference Capital. Industry Ventures. San Francisco) Shasta Ventures. Rally Ventures Interactive Website Guidance System WalkMe Gemini Israel Ventures. Mangrove Capital Partners. Tracxn Technologies Private Limited. Kensington $39.8M (2010. . Silver Creek Ventures. Bluecrest Capital Finance.5M (2003. Javelin Venture Partners. Redwood City) Dorado Ventures. Georgian Partners. Communities Saints Capital. GE Equity. sieraventures.com Mzinga Workplace and customer communities solutions Self Service > Customer 442. Vancouver) Communities Capital. AVX Partners Management Parature Multichannel Customer Service Helpdesk Self Service > Knowledge parature. Emergence Capital. All rights reserved. $69.3M (2000. Rally Ventures Gamification Customer Intelligence Platform for community insights Vision Critical Self Service > Customer Wellington Financial. Telesystem. Greenspring Associates. Fonds de solidarite FTQ. Reston) Accel Partners. Burlington) W Capital Partners. OMERS Ventures.com $30.

Tracxn Technologies Private Limited. Contents Scope of Report Entrepreneur Activity Investment Trend Who is Investing Exit Outlook .IPO. All rights reserved. . Acquisitions Sub Sector Analysis Interesting Companies Useful Links Company List Team 49 Customer Service Software – May 2017 Copyright © 2017.

ai Deep learning based automated support solutions Self Service > Knowledge Management (2016. Christchurch) Unified Factory Customer Service Automation Call Center > Virtual Agents (2014. . Tracxn Technologies Private Limited. Sydney) Buddi.ai Cognitive knowledge assistant for customer service reps Self Service > Knowledge Management (2016. New York City) customer experience Soapbox. Columbus) tutorials Rep. Warsaw) DeviceBits AI based Self-learning platform of Interactive videos and Self Service > Knowledge Management (2015. San Francisco) commerce Zoomin Software Product content publishing and analytics platform for improving Self Service > Knowledge Management (2015. Interesting Unfunded Companies Company Overview Business Model Confirmit Customer and employee feedback and market research Feedback Analytics > Survey Tools + Market Research (1996. All rights reserved.ai Platform providing text-based automation services for e- Help Desk > Instant Messengers (2016. Tel Aviv) Curated list of companies by the sector analyst are defined as Interesting 50 Customer Service Software – May 2017 Copyright © 2017. Oslo) solutions Talania Chat based intelligent assistant solutions Help Desk > Instant Messengers > Virtual Agents (2016.

. Saarbruecken) Management > Omnichannel Morph. Winter Springs) RevTwo In-app customer support Help Desk > Mobile App Enablers (2016. Boston) Sematell Customer interaction management solutions Feedback Analytics > Customer Experience (2016. Salt Lake City) Macaw Speech Telephony speech recognition solutions Call Center > Analytics (2008 ) HelpStack In-app based customer support & help desk SDK Help Desk > Mobile App Enablers (2015.ai AI and NLP based chat enabler for customer service Help Desk > Live Chat (2016. All rights reserved. New York City) Helpy Open source help desk software Help Desk > Open Source (2015. Chennai) 51 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. Gurgaon) IPsoft Technology provider of automation of IT Processes Help Desk > Live Chat > Virtual Agents (1998. Interesting Unfunded Companies Company Overview Business Model ActoVoice Mobile app for customer engagement Feedback Analytics > Mobile First App (2016.

Cary) > Customer Metrics 100 Celcius Feedback Analytics > Customer Experience AI based customer experience management (2016. Tracxn Technologies Private Limited. Atlanta) MagixChat Cloud-based live chat solution for businesses Help Desk > Live Chat (2015. Auckland) customer intelligence Know Their Perspective Feedback Analytics > Survey Tools + Market Research Customer feedback and employee engagement surveys (2015. Raleigh) usage instructions and guidance for consumers PeaCube Communications App for in-store salespersons to communicate with customers Feedback Analytics > Mobile First App (2015. Denver) Pand.ai AI based customer engagement platform Help Desk > Instant Messengers > Virtual Agents (2016. Singapore) iorad AI based assistant for customer facing teams. and application Self Service > Knowledge Management > Tutorials (2012. Interesting Unfunded Companies Company Overview Business Model OneReach Cloud Communications Platform Help Desk > Live Text (2009. . Zurich) Management > Omnichannel 52 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. Delhi) MyTribeX Platform to deploy web-based customer communities for Self Service > Customer Communities (2015.

All rights reserved. Hyderabad) Tippie Video walkthrough creator for apps Self Service > Knowledge Management > Tutorials (2015. Bangalore) iDelivr Mobile SDK for chat integration in mobile apps Help Desk > Live Chat > Virtual Agents (2015. Tracxn Technologies Private Limited. Interesting Unfunded Companies Company Overview Business Model Msgx Web based platform to build AI enabled chatbots Help Desk > Instant Messengers > Virtual Agents (2016. New York City) Chatimity Social Chat Rooms App on Mobile Help Desk > Live Chat > Virtual Agents (2011. . Mumbai) Ngagex Omni-channel messaging solution Help Desk > Omnichannel (2016. Bozeman) Socrates Realtime support network for Lifesciences and Healthcare Help Desk > Live Chat > Mobile First App (2011. Hyderabad) 53 Customer Service Software – May 2017 Copyright © 2017. San Francisco) providers reply. Mumbai) ServiceTarget Platform to create customer self-support applications Self Service > Knowledge Management (2016.ai Chat Bot building platform Help Desk > Instant Messengers > Virtual Agents (2015.

.com Feedback Analytics > Survey Tools + Market Research (2015. Kochi) Management > Omnichannel AppLozic Developer tool kit for integration of messaging feature in applozic. Gurgaon) Conversational Banking MindIQ AI enabled chatbots for customer service and engagement. Bangalore) web/mobile apps Converse Platform enabling conversation based. mindiq.com Help Desk > Instant Messengers > Virtual Agents (2015. San Francisco) interface chatbots MyBanker AI based Banking assistant Help Desk > Live Chat > Virtual Agents > mybanker.in Help Desk > Instant Messengers > Virtual Agents (2016. All rights reserved.io (2015.com Help Desk > Mobile App Enablers (2015. Palo Alto) Management > Social > Customer Reviews 54 Customer Service Software – May 2017 Copyright © 2017. Bangalore) Idiomatic Customer feedback analytics for product and support teams Feedback Analytics > Customer Experience idiomatic. natural language converse. Interesting Unfunded Companies Company Overview Business Model Responster Survey tool for customer feedback responster.com Customer feedback analytics platform (2015. London) Geckolyst Feedback Analytics > Customer Experience geckolyst.ai Help Desk > Instant Messengers > Virtual Agents (2015. Stockholm) ChatSuite AI based engagement on Instant messengers chatsuite.rocks (2016. Tracxn Technologies Private Limited.

Smooch smooch. Graham Holdings Co Feedback Analytics > Customer Revuze Text Analytics solutions on reviews for both shoppers and brands revuze. Los Angeles) Founders Fund. Binary Capital Virtual Agents VideoDesk Cloud based Video Chat Services Help Desk > Visual videodesk.com 2B Angels. Liberty Call Center > Visual IVR $3M (2012. Austin) Assist Platform enabling automated chat for businesses Help Desk > Instant Messengers > assi. New York City) Communicaation(WebRTC) Chatbox Business to customer communications via SMS. Nielsen Innovate Customer Reviews Service Technologies Inc Customer issues resolution platform getservice. Montreal East) TA Associates Management. AfterDox.6M (2015. web chat and in-app Help Desk > Instant Messengers $7. Netanya) NPD Group.st $5. Plus Ventures 55 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. Real Ventures Help Live Chat Software for Services and Sales help. San Francisco) Structure Capital.4M (2012.5M (2014. eight ventures Visual Contact Center Technologies CallVU callvu. social channels and chat chatbox. . Arena Ventures. Inovia Capital.5M (2015.com Complaints Resolution $3.io SMS.com $5. Interesting Seed Companies Total Company Overview Business Model Funding Integrated customer messaging software over social messaging apps. Maveron. Seattle) Prosperity Capital. Tel Aviv) Global.it Experience Management > Social > $4M (2013.com Help Desk > Live Chat $6M (2014.6M (2015.com Help Desk > Live Text $4. Tracxn Technologies Private Limited. Menlo Ventures. TIC Group. Explore Dream Discover. NICE Systems. Gotham.

Sterling Help Desk > Instant Messengers > $2.4M (2012. BoxGroup. Rising Tide Fund. . EVP. Round 13 Capital. Galvanize. MIT Enterprise Forum Arab Startup Competition 56 Customer Service Software – May 2017 Copyright © 2017. Leap Ventures. Rising Tide Fund. KBS Ventures. Help Desk > Mobile App Enablers $1. Interesting Seed Companies Total Company Overview Business Model Funding Artificial Intelligence for conversational commerce msg. Virtual Agents Salesforce Ventures wise. Middle East Venture Partners. Right Side Capital Management. Citrix Startup Accelerator Tethr. Hedgewood. Berkeley) Voyager Capital.7M (2014. Flat6labs.4M (2012. Call Center > Analytics $2. Giza) Cairo Angels. Globalive Capital. Tracxn Technologies Private Limited. Matchstick Ventures Communicaation(WebRTC) Synap Customer interactions in one place for B2B companies Help Desk > Agent Productivity $2M (2015.6M (2012. All rights reserved. Advancit Capital. Bowery Capital. MaRS IAF ilos Videos Video communications Help Desk > Visual $2. Minnesota) Techstars. KGC Capital In-app conversations and bug reporting Instabug Y Combinator. Chicago) Baird Capital. TIO Networks.4M (2012. Alchemist Accelerator.ai Y Combinator. Accel Partners.io Unlocking the value of business conversations. Toronto) Garage Technology Ventures. Indicator Ventures.9M (2012.io Machine Learning based Customer service application Help Desk > Virtual Agents $2. Austin) Data driven platform to improve customer engagement for wireless Statflo dealers and carriers Interaction Analytics $2. Dunnhumby. New York City) Partners.

Paris) Side Capital Management.1M (2011. San Francisco) Hired. All rights reserved. Kima Ventures. ASGARD Frame.ai Collaborative intelligence platform for messaging Help Desk > Virtual Agents $1. Tel Aviv) Glilot Capital Partners Virtual Agents Octane Platform to create & manage Bots Help Desk > Instant Messengers > $1.5M (2016. New York City) Future Perfect Ventures.5M (2016. New York City) Exceed Chatbot platform for customer support and sales Help Desk > Instant Messengers > $1. Berlin) MAS Angel Fund. Right Help Desk > Virtual Agents $1. Funders Guild Management Nudgespot In-app messenger.5M (2016. Antecedent Ventures CogniCor Software for automated complaint resolution Complaints Resolution > Virtual $1. Tracxn Technologies Private Limited. Lnzame. Bangalore) Kae Capital 57 Customer Service Software – May 2017 Copyright © 2017. General Catalyst Partners. 101 Startups Agents Fusemachines Sales and Customer service Automation Platform Self Service > Knowledge $975K (2012.7M (2015. Barcelona) Wayra.5M (2015. Charles River Ventures. .com Interaction Analytics $1. Interesting Seed Companies Total Company Overview Business Model Funding parlamind Customer care analytics tools parlamind. Boost VC Virtual Agents Customer support software powered by machine learning Gorgias Amplify Partners. Motus Ventures. Techstars. browser & mobile push and email messages Help Desk > Mobile App Enablers $650K (2012.

. Minneapolis) Second Century Ventures. Blume Ventures Aivo Virtual Customer Service Agents Help Desk > Live Chat > Virtual $300K (2011.1K (2015. Interesting Seed Companies Total Company Overview Business Model Funding Ongair Customer Service with Instant Messaging Platforms ongair. Chennai) Accel Partners. Austin) hickorytraining Training Solutions for Sales & Service Reps Call Center > Training $120K (2015. SternFisher. New York City) Y Combinator. Ringleader Ventures Communicaation(WebRTC) Konotor Interactive inbox integration for mobile app Help Desk > Mobile App Enablers $125K (2013. Mumbai) + Market Research > On-Site Partners. Experience Management > $100. All rights reserved. Nairobi) NEST. VentureKinetics Multi-channel predictive marketing automation suite WebEngage Feedback Analytics > Survey Tools Indian Angel Network. GTI Capital Group. Tracxn Technologies Private Limited.im Help Desk > Instant Messengers $525K (2014. Orios Venture $500K (2011. London) Seedcamp Omnichannel 58 Customer Service Software – May 2017 Copyright © 2017. Miami) Agents Engage Real Time Collaboration Solutions Help Desk > Visual $260K (2015. Qualcomm Ventures Cerebri Cognitive Computing for Call Centres Call Center > Analytics $125K (2014. Draft Ventures Feedback Analytics > Customer Re:infer Platform to author and deploy conversational interfaces.

Digicel Group. Burnham) Unilever Ventures Joe Hukum Enterprise chatbot solutions for customer engagement. . Help Desk > Live Chat Undisclosed (2013. SVG Partners. Mountain View) Delta Partners Group. Tracxn Technologies Private Limited. Interesting Seed Companies Total Company Overview Business Model Funding Limitless On-demand crowdsourced customer service belimitless. Help Desk > Live Chat > Virtual Undisclosed (2015. Western Development Commission 59 Customer Service Software – May 2017 Copyright © 2017. Gurgaon) TracxnLabs Agents Predictive Contextual Communication and Analytics Platform Altocloud Enterprise Ireland.io Help Desk > Crowdsourced Experts Undisclosed (2016. All rights reserved. ACT Venture Capital.

Complaints Resolution $17. Draper Fisher Jurvetson.com $24. NEA. London) Sandaire.com $17.com Call Center > Front End $24.com Y Combinator. The Chatterjee Group. Alven Capital. Microsoft Accelerator + Market Research > In-Store iAdvize Customer Engagement Platform iadvize.3M (2010. New York City) New Europe Ventures.1M (2013. Storm Ventures truRating Point of sale customer feedback for SME hospitality Feedback Analytics > Survey Tools trurating. Galvanize 60 Customer Service Software – May 2017 Copyright © 2017. Nantes) Iris Capital. Khosla Ventures. PeakSpan Capital Pypestream Messaging app for B2C communications Help Desk > Live Chat > Mobile pypestream. All rights reserved.9M (2015.com Help Desk > Omnichannel $27M (2014. Hawthorn) Greenspring Associates. Bpifrance Claim management legal services for airlines in Europe Airhelp airhelp. SouthWinston.com Help Desk > Omnichannel $30M (2015. 500 Startups.6M (2011. . Zillionize. Interesting Series A Companies Total Company Overview Business Model Funding Takt Personalized customer service solutions using AI techniques takt. San Francisco) Salesforce. New York City) TomorrowVentures. Tracxn Technologies Private Limited.com Call Center > Testing $25M (2006. BCG Digital Ventures Gladly Unified communications platform gladly. San Francisco) Starbucks. San Francisco) Greylock Partners. U-Start. Rick Braddock First App Talkdesk Browser based call center talkdesk.com Help Desk > Live Chat $17. Kima Ventures. Point Nine Capital Cyara Omnichannel Customer Experience Testing Platform cyara. Fenox Venture Capital.4M (2012.

Battery Ventures. Social Help Desk > Omnichannel $12. Advanced Technology Ventures. CrunchFund. mindtouch.com Foundry Group.8M (2011.5M (2015. Silas Capital Customer centric relations platform for customer support Kustomer kustomer. Complaints Resolution $13.com True Ventures. Boldstart Ventures. Kapor Capital. New York City) Leverage. Vulcan Capital. Golden. NTXRCIC. Palo Alto) Strategic Partners Online Customer support issues Modria modria. Google Ventures. Kima Ventures. Manchester) 61 Customer Service Software – May 2017 Copyright © 2017. Blossom Street Ventures SaaS based Communication Systems Aircall aircall. Plug and Play Tech Center. Right Side Capital Management. Cambridge) Ventures CrowdSourced Expert Customer Service Directly directly. . Grayhawk Capital. Costanoa Venture Capital.io 500 Startups. BoxGroup MindTouch Cloud based Knowledge Management tools.com Founder Collective. Toba Capital. Social Leverage.com Canaan Partners. Origin apptentive.5M (2014. Vast Ventures. Call Center > Mobile First App $11. Founders' Co-op. Tracxn Technologies Private Limited.com Self Service > Knowledge Management $12M (2004. FundersClub. Charles River Ventures. General Catalyst Partners.7M (2011.com Self Service > Knowledge Management $11.3M (2006. All rights reserved. Balderton Capital. SK Ventures. Recruit Help Desk > Crowdsourced Experts $14. NextView Help Desk > Live Chat $15M (2014. eFounders. Seattle) Ventures. San Jose) Kima Ventures. Paris) Newfund Capital Retrieve Technologies Knowledge transfer mobile platform retrieve. PeakSpan Capital In-app feedback tools for app developers Apptentive SurveyMonkey. San Diego) SAP.com Help Desk > Mobile App Enablers $11. Techstars. Interesting Series A Companies Total Company Overview Business Model Funding Customer Segmentation and Engagement platform Drift drift.3M (2011.

London) Capital. The Chennai Angels.4M (2013. Beijing) NLP based Interactions for Devices Digital Genius Salesforce. Singularity. Acadian Woods. Cambridge) Digital Garage. Experience Management > $7M (2013.com Self Service > Knowledge Management $8. Partnership for New York City.6M (2014.7M (2002. Menlo Park) York Angels. George Kassabgi Omnichannel SDK that powers communication within app users and for customer service on RongCloud rongcloud. Spokane) Intel Capital Kaybus Knowledge automation application kaybus.com $10M (2012. Chennai) Aditya Birla Bizlabs Omnichannel 62 Customer Service Software – May 2017 Copyright © 2017. Verint.com Help Desk > Live Text > Virtual Agents $7.cn mobile apps Help Desk > Mobile App Enablers $7. > Conversational Banking Wells Fargo Startup Accelerator GamEffective Enterprise Gamification platform for Sales and Customer service Call Center > Workforce Optimization gameffective. Bloomberg Beta. RRE Ventures. FinTech Innovation Lab.7M (2012. Lerer Hippeau Ventures. 2B Angels. Mountain View) Artiman Feedback Analytics > Customer Luminoso Customer feedback and experience management through text analytics luminoso. Tracxn Technologies Private Limited. DBS Bank. Spider Capital Partners.com Help Desk > Live Chat > Virtual Agents $8. . New Help Desk > Live Chat > Virtual Agents kasisto. Raptor Group. Interesting Series A Companies Total Company Overview Business Model Funding Conversational AI solutions for mobile applications Kasisto SRI International. Compound Cloud-based customer engagement platform for SMBs Feedback Analytics > Customer CloudCherry getcloudcherry. Two Sigma Ventures.6M (2013. All rights reserved. Tel Aviv) Jerusalem Venture Partners. SILK Ventures.com IDG Ventures India. Lowercase Capital. Vertex Ventures. DG Incubation. HBS Alumni Angels Association. Shaked Ventures. Lumia digitalgenius. CEIIF > Gamification Next IT Virtual Assistants for Customer Service nextit.com $10. Metamorphic Ventures.com Experience Management > $8M (2010. Cisco Investments.

Sunnyvale) Innovation Lab Omnichannel Bloomfire SaaS workplace collaboration tool for sales and support reps Self Service > Knowledge bloomfire. Index Ventures.3M (2000. World Experience Management > $33M (2012. Tracxn Technologies Private Limited.8M (2010. Salesforce. SV Angel.com AME Cloud Ventures. Sutter Hill Ventures.com Y Combinator. Boulder) Customer Intelligence Platform for community insights Vision Critical Self Service > Customer visioncritical. Pune) Ventures. Nexus Venture Partners.com Wellington Financial. Northcap. Battery Ventures.3M (2010. Plug and Play Tech Center. Costella Kirsch Customer experience management platform built on social media Falcon Social falcon. Data Collective.6M (1997. OMERS Ventures. San Mateo) + Market Research Ventures. Northleaf Capital Partners Mobile First Customer Service Helpdesk Helpshift helpshift. . True Help Desk > Mobile App Enablers $38. Difference $39. Intel Capital.com Microsoft Ventures. Visionnaire Ventures Business Reputation and customer experience solutions Feedback Analytics > Customer BirdEye birdeye. Trinity Ventures. Menlo Park) Ventures. Copenhagen) Prime Ventures. AVX Partners Management Customer Experience Management Software Satmetrix Feedback Analytics > Survey Tools satmetrix. Kensington Capital.com Stanford University. Silver Creek Ventures. Cisco Investments. Interesting Series B Companies Total Company Overview Business Model Funding Behavioural Analytics for event Data Interana interana. Fuel Capital. AME Cloud Call Center > Analytics $46. Vaekstfonden.2M (2012. Target Partners 63 Customer Service Software – May 2017 Copyright © 2017. Vertex Ventures NVoq Cloud based Speech Recognition Solutions nvoq.com $32. Four Rivers Group.5M (2003.com Call Center > Agent Productivity $44.io management tools Help Desk > Social $25. Aspen $26. Austin Ventures. Amplify Partners. All rights reserved. Austin) Redpoint Ventures. Georgian Partners. Vancouver) Communities Capital.2M (2011.

Techstars. Novato) Ecosystem Ventures. All rights reserved.com Call Center > Agent Productivity $19. Newfund Capital Chat platform for businesses ChatID Lerer Hippeau Ventures. OpenView. Help Desk > Live Chat > chatid. Beijing) DCM Ventures. FirstMark Capital. Lerer Hippeau Crowdsourced Experts Ventures.5M (2013. Auriga Partners 64 Customer Service Software – May 2017 Copyright © 2017. Romulus Capital. AA Investment VoiceBase API's for speech recognition and speech analytics voicebase. Mack Capital Eptica Omnichannel Customer Engagement Solutions eptica. Costanoa Venture Capital. Shasta Ventures.cn Help Desk > Omnichannel $21. SV Angel.com Suite $19M (2001. Octopus Ventures. New York City) BoxGroup.6M (2013. Commerce Ventures. Legend Capital. Polytech Ecosystem Ventures CustomerMatrix Cognitive computing platform for CRM team customermatrix. Dawn Capital. Boston) Pelion Venture Partners.3M (2011. Boulogne) Crédit Agricole Private Equity. Aster Capital.com Draper Fisher Jurvetson. NIMH Advocate Marketing Platform Needle Help Desk > Live Chat > needle. Escalate $22M (2010. King Capital Investment. Draper Esprit Caller Behavioural science for sales and service Cogito Corporation cogitocorp. dfjesprit.com Rembrandt Venture Partners. BoxGroup.8M (2009. True Global Ventures. New York City) HSBC Group. .com Call Center > Analytics > API $20M (2010. Salt Lake City) Crowdsourced Experts Capital. Lightbank. Kickstart Seed Fund UDesk Customer service management for enterprises udesk.5M (2007. New York City) Octopus Investments. Western Technology Investment. XAnge. Call Center > Analytics $22. Help Desk > Social $22. Omnes Capital. Tracxn Technologies Private Limited.com Salesforce. Interesting Series B Companies Total Company Overview Business Model Funding Coud based Social Customer Service Solutions Conversocial conversocial.com $19. Band of Angels.

EVP. landlines and toll-free numbers Zipwhip zipwhip. Boston) techstar. Austin) CrowdCare Complete Customer Support Software for iOT devices Help Desk > Live Chat > Mobile crowdcare.com $12. NewSpring Capital. MaRS IAF. Experience Management > Social > $6. Common Angels.7M (2010.7M (2007.com Help Desk > Live Text $18. ScaleUp Ventures First App Review Management Software Feedback Analytics > Customer ReviewTrackers reviewtrackers.1M (2012. Help Desk > E-Mail $13. Feddev Ontario. Gener8tor. Lakewest Venture Help Desk > Live Text $17M (2007. Bantam Group. Zelkova Ventures.com Call Center > Analytics $10. Toronto) Mantella.3M (2012. ICG Two way text messaging from mobiles. Interesting Series B Companies Total Company Overview Business Model Funding Relay Network Secure customer service messaging relaynetwork.com $14. Tracxn Technologies Private Limited. Converge Venture Partners Sightcall Real time communication solutions Help Desk > Visual sightcall. Square 1 Bank. Techstars.com Microsoft Ventures. CSA Partners.Blue Cross. Seattle) Partners. Amasia. . Ronin Capital Inbenta Self Service Platform with Virtual Agents Self Service > Knowledge inbenta. Voyager Capital. Chicago) SymphonyAlpha Ventures.3M (2012.com Start-Up Chile. American Family Ventures Customer Reviews 65 Customer Service Software – May 2017 Copyright © 2017.net Foundry Group. Idinvest Partners Communicaation(WebRTC) CollabIP Call Analytics collabip. Radnor) First Round Capital. Inteliquent.4M (2011.com. IBX .6M (2005. All rights reserved. Scale Capital Management Email customer support helpdesk Help Scout helpscout. San Francisco) Idinvest Partners.com $7. Barcelona) Level Equity. Jeff Rusinow.

North Hill Ventures. Technology Crossover Ventures. Cambridge) Associates. Javelin Venture Partners. Eden Ventures. Silicon Valley Help Desk > Social $250M (2008. OMERS Ventures. Sigma Prime Ventures.7M (2006. ff Venture Capital. Sapphire Ventures. Summit Partners. Comcast Ventures. Khosla Ventures. Updata Partners. Tracxn Technologies Private Limited. Tenaya Self Service > Customer Communities $152M (2001. Cross Atlantic Capital Partners. Vancouver) Bank. Cloud Apps Capital Partners Automated Omnichannel Customer care Interactions SoftBank. All rights reserved. Revolution. San Francisco) Capital. Bessemer Venture Partners.7M (2004. Palo Alto) Sequoia Capital. Sigma Partners. Fidelity Investments. Hearst Ventures. DAG Ventures. EDBI. Rally Ventures 66 Customer Service Software – May 2017 Copyright © 2017.1M (2001. . Millennium Technology Value Partners. Greycroft Partners. Insight Venture Partners. Index Fuze Ventures. Lithium Emergence Capital. Shasta Ventures. Interesting Late Stage Companies Total Company Overview Business Model Funding Qualtrics Online Market research and customer feedback software Feedback Analytics > Survey Tools + $400M (2002. Hermes Growth Partners. Greenspring Call Center > Suite $282. Wellington Management. Saints Capital Omnichannel Social Media Management System Hootsuite Accel Partners. Hermes Growth Partners. Franklin) NewSpring Capital. Sequoia Capital Market Research Cross-platform video conference Insight Venture Partners. Call Center > Virtual Agents $159. Red Oak Growth Partners Social Customer Experience Management Software NEA. Insight Venture Partners. Industry Ventures. Provo) Accel Partners. Blumberg Capital. G20 Ventures Feedback Analytics > Customer Medallia Customer Experience Management SaaS Company Experience Management > $255. Benchmark Capital. Greenspring Associates. Saints Capital.

General Catalyst Partners.9M (2006. Reston) Management Corporation. CapitalG Cloud based Contact Centre Solutions Salesforce. Freestyle Capital. Scale Venture Partners. Bloom Equity. Tribal. iqventureadvisors.com 67 Customer Service Software – May 2017 Copyright © 2017. Basingstoke) Notion Capital. S23P. Bessemer Venture Partners. Western Technology Investment. salesforceventures. Tandem Self Service > Knowledge Management $69. Self Service > Walkthroughs $92. BGF Ventures. Chennai) Accel Partners. Eden Ventures. Social Capital Interactive Website Guidance System WalkMe Gemini Israel Ventures. Giza Venture Capital. California) Digital Garage. Tel Aviv) Greenspring Associates.com Help Desk > Omnichannel $150. Interesting Late Stage Companies Total Company Overview Business Model Funding Freshdesk Cloud-based customer helpdesk solutions freshdesk. Boulder Ventures.5M (2011. Mangrove Capital Partners. Tiger Global Management. Highland Capital Partners. Intersouth Partners Omnichannel Customer communication and Retention Platform Intercom Bessemer Venture Partners. Help Desk > Live Chat $116. Quebec City) Expansion Fund. Giza Venture Capital Knowledgebase management through big data analytics and enterprise search Coveo BDC Capital.7M (2005. Index Ventures. Access Capital. Flint Capital. Sequoia Capital. MMC Ventures. All rights reserved.com Customer Intelligence Platform Feedback Analytics > Customer Clarabridge Summit Partners. Fonds de solidarite FTQ. Iconiq Capital. .7M (2011. Highland Europe. Tracxn Technologies Private Limited. Grotech Ventures. 500 Startups. Telesystem. Euroventures. HTGC.com Crossover Ventures.5M (2010. Business Growth Fund. Technology NewVoiceMedia newvoicemedia. Call Center > Suite $144.8M (2000. Harbert Experience Management > $124.

BlackSoil. Tracxn Technologies Private Limited. Walden International. Call Center > Analytics $53. Golden Gate Capital. Call Center > Suite $44.com Foundation Capital. Goldman Sachs. San Bruno) Financial. Northgate Capital. Wellington Suite $66. Oak Suite $50M (1973. Trifecta Capital 68 Customer Service Software – May 2017 Copyright © 2017. Inflexion Partners.1M (2006.3M (2002. Intel Capital. NEA Conversational Analytics Software Solutions CallMiner callminer. OSEO CafeX Communications Real Time Collaboration Solutions Help Desk > Visual $49. Sigma Partners. Oak Investment Partners. . Delta Partners Group. In-Q-Tel Unified Communications and Contact Center Software Aspect Matrix Partners. Mayfield. Oak Investment Partners.com Village Ventures. Vista Equity Partners. NewSpring Capital. Chelmsford) Investment Partners Vocalcom Enterprise Communication Solutions Suite $50M (1996. All rights reserved. New York City) Illuminate Ventures. Menlo Ventures. POWERSHIFT Sprout Social Social Media Management & Engagement Tools sproutsocial. Chicago) NEA. Reston) North Bridge Cloud based telephony service provider for SMEs Knowlarity Sequoia Capital. Intersouth Partners. Florida Growth Fund. Fort Myers) Sigma Prime Ventures.6M (2009. Rakuten.6M (2013. USAA Communicaation(WebRTC) Contact Solutions On-demand Contact Automation Solutions Call Center > Personalization $46M (2002.com Help Desk > Social $61M (2009. Lightbank. Paris) Apax France. Interesting Late Stage Companies Total Company Overview Business Model Funding Customer Engagement for Sales and support Moxie gomoxie. Emergic. Gurgaon) Progressivist Investment Capital.

DAG Ventures. Tracxn Technologies Private Limited.6M (2011.com Split Rock Partners. Social Capital WebRTC API & SDK's Provider TokBox Help Desk > Visual tokbox. . All rights reserved. San Francisco) Ventures. San Francisco) Communicaation(WebRTC) Partners.5M (2007. Bluecrest Capital Finance.com Sequoia Capital. Y Ventures 69 Customer Service Software – May 2017 Copyright © 2017. Saints Capital. GE Equity. Graph Ventures.com W Capital Partners. Interesting Late Stage Companies Total Company Overview Business Model Funding Workplace and customer communities solutions Mzinga Self Service > Customer mzinga. Burlington) Communities acadia Social Customer Service Platform Sparkcentral sparkcentral. $42. SV Angel. Amidzad $26M (2007. LRM. Bain Capital Ventures. Jackson Square Help Desk > Social $37. Group MC.

HIGHLINE 70 Customer Service Software – May 2017 Copyright © 2017. acom $4. Mountain View) Mohr Davidow Ventures. Interaction Analytics $105. Oceanside) Posmetrics iPad based customer feedback for brick and mortar stores Feedback Analytics > Mobile First posmetrics.5M (2012. Needham) 406 Ventures. Toronto) Extreme Startups. Palo Alto) In-Q-Tel. All rights reserved. Prism VentureWorks + Market Research Helpstream Social Customer Service Self Service > Customer helpstream. The Entrepreneurs' Fund RatePoint Customer Feedback & Online Reputation Management Services Feedback Analytics > Survey Tools ratepoint. Triangle Venture Capital Group. Quantica SGR ChatStat Live chat for ecommerce industry chatstat.com Highway 12 Ventures. Cupertino) Y Combinator.com $24.5M (2006. Jefferson Capital Partners. Catania) dPixel. Heidelberg) Experience Management > Social CrowdEngineering Crowdsourced and Social CRM solutions crowdengineering. Palomar Ventures. .4M (2008.com Call Center > Crowdsourced Agents $4.io Self Service > Walkthroughs $50K (2012.4M (2000.6M (2004. Top Funded Deadpooled Companies Total Company Overview Business Model Funding Text and voice analytics for enterprises Attensity attensity.com $500K (2012.com $8. Subtraction Capital App Kera Tutorial Platform for SaaS Companies kera. Tracxn Technologies Private Limited.com Help Desk > Live Chat $500K (2006. Foundation Capital Communities Brand a Trend Text Analytics for customer insights Feedback Analytics > Customer brandatrend. Castile Ventures.

All rights reserved. Delhi) CIIE Tools + Market Research TalkBin Feedback platform for businesses Feedback Analytics > Mobile First talkbin. .com Call Center > Front End Undisclosed (2009. Top Funded Deadpooled Companies Total Company Overview Business Model Funding Qscript Mobile app for surveys Feedback Analytics > Survey Undisclosed (2013.com Undisclosed (2010. Mountain View) Y Combinator App Voicendo Twilio powered customer support software voicendo. Tracxn Technologies Private Limited. San Francisco) 500 Startups. Reinmkr 71 Customer Service Software – May 2017 Copyright © 2017.

All rights reserved. .IPO. Acquisitions Sub Sector Analysis Interesting Companies Useful Links Company List Team 72 Customer Service Software – May 2017 Copyright © 2017. Contents Scope of Report Entrepreneur Activity Investment Trend Who is Investing Exit Outlook . Tracxn Technologies Private Limited.

Acquisitions Link Call Centre – Most Funded Companies Sub Sector Understand Link Help Desk– Most Funded companies Sub Sector Understand Link Feedback Analytics – Most Funded Companies Sub Sector Understand Link Self Service – Most Funded Companies Sub Sector Understand Link Suite – Most Funded companies Sub Sector Understand Link Top Funded Deadpooled Companies Companies Link 73 Customer Service Software – May 2017 Copyright © 2017.IPO. Acquisitions Link Major Acquisitions in last one year Exit Outlook . . All rights reserved. Useful Links Slide Title Content Platform Link List of All Companies in readable format Companies Link Large Upcoming Sectors Entrepreneur Activity Link Niche Upcoming Sectors Entrepreneur Activity Link Top investments in last one year Investment Trend Link Top IPOs in last three years Exit Outlook . Tracxn Technologies Private Limited.IPO.

.74 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. Tracxn Technologies Private Limited.

Acquisitions Sub Sector Analysis Interesting Companies Useful Links Company List Team 75 Customer Service Software – May 2017 Copyright © 2017. Contents Scope of Report Entrepreneur Activity Investment Trend Who is Investing Exit Outlook . . Tracxn Technologies Private Limited. All rights reserved.IPO.

Tracxn Technologies Private Limited. . Customer Service Software – List of Companies 579 FUNDED COMPANIES AND 1302 UNFUNDED COMPANIES COVERS THE FOLLOWING SECTORS Feedback Interaction Complaints Call Center Help Desk Self Service Suite Analytics Analytics Resolution 76 Customer Service Software – May 2017 Copyright © 2017. All rights reserved.

Insurance and Healthcare Industry Agent Productivity $22. All rights reserved. . Newfund Capital CloudCall Cloud based CTI for CRM applications Agent Productivity $7. Auckland) 77 Customer Service Software – May 2017 Copyright © 2017.50K (2012.90M (2003. K5 Ventures Advanced Caller ID for Businesses Next Caller Y Combinator.00M (2010. Fenox Venture Capital.com Agent Productivity $44. New York City) HSBC Group.29M (2000. Avala Agent Productivity $2.50M (2013. CRCM Venture Capital. Tracxn Technologies Private Limited. Los Angeles) Kayne Anderson Capital Advisors. True Global Ventures. Irvine) 500 Startups. Aster Capital. Toronto) CustomerMatrix Cognitive computing platform for CRM team Agent Productivity $19.41M (2011. CSC Venture Capital Cradle Communication tools for businesses Agent Productivity (2016. Leicester) Barclays OpenMethods SaaS solutions for contact centers for telephony & CRM integration Agent Productivity $5. Go to BM List >> Help Desk Call Center (1/44) Total Company Overview Business Model Funding NVoq Cloud based Speech Recognition Solutions paytm.00K (2010. Newroad Capital Partners Drumbi Corporation Contextual Information to agents about callers Agent Productivity $500. TEEC Angel Fund. New York City) Management. Boulder) NexJ CRM for Financial.

Ahmedabad) NexxPhase Customer Engagement Platform Agent Productivity (2009. Ipswich) Keynomics SaaS solutions for agent productivity for contact centers Agent Productivity (2004. Dusseldorf) InGenius Computer Telephony Integration Agent Productivity (1986. Hampshire) interact. Tracxn Technologies Private Limited. Go to BM List >> Help Desk Call Center (2/44) Total Company Overview Business Model Funding sipgate.io Call handling API paytm. Canada) CallScripter Call center scripting solution Agent Productivity (2001. Berlin) Seedcamp. White Star Capital CCP Call Center Management Software Agent Productivity (2015.io Platform for Phone and CRM integrations Agent Productivity (2012. All rights reserved. . Atlanta) 78 Customer Service Software – May 2017 Copyright © 2017. Los Altos) CoralTree Systems Agent Productivity (2004.com Agent Productivity (2014.

Atlanta) Industries. Amplify Partners. Menlo Park) Ventures. Boston Millennia Partners SaaS based Enterprise Analytics Solutions Mattersight Sutter Hill Ventures. Florida Growth Fund. Cordova Ventures.I. Capital. Fort Myers) Sigma Prime Ventures. Investor Growth Capital. In-Q-Tel Behavioural Analytics for event Data Interana Y Combinator. Tracxn Technologies Private Limited. John Browne Conversational Analytics Software Solutions CallMiner Village Ventures.50M (2007. Battery Ventures.20M (2012. Atlanta Technology Angels. Western Technology Investment.00M (2006.00M (2006. Nedamco Capital CollabIP Call Analytics Analytics $10. Washington D. Vertex Ventures Multichannel Contact Center Interaction Analytics Software Nexidia Morgan Stanley. NewSpring Capital. Paladin Capital Group. NIMH Fluency Voice Technology On-premise and hosted Speech recognition solutions for call centers Analytics $16.) McKinsey. SV Angel.com Analytics $100. Sigma Partners.G. Partners for Growth. Romulus Capital. Austin) 79 Customer Service Software – May 2017 Copyright © 2017.29M (2012. Analytics $53. AME Cloud Analytics $46.35M (2001. Phoenix) Kennet Partners. Sandbox Analytics $25. Fuel Capital. All rights reserved. Analytics $24. GAM. Index Ventures. trg | tech. OpenView. BlueCross BlueShield Venture Partners. Data Collective. Intersouth Partners.31M (2002. .48M (2000. Boston) Pelion Venture Partners.C. HarbourVest Partners. The Resource Group. Inflexion Partners. Chicago) PeakSpan Capital Caller Behavioural science for sales and service Cogito Corporation Salesforce. Go to BM List >> Help Desk Call Center (3/44) Total Company Overview Business Model Funding Afiniti afiniti | A Better Pair paytm. Analytics $22. H.

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Tallinn) Language I/O Translation automation of support content for customer support reps Agent Productivity (2011. San Francisco) GRANDSLA Insights from Helpdesk systems Agent Productivity (2012.com Agent Productivity $2. Great Oaks Venture Capital RapportBoost AI based agent productivity to increase ROI of live chat Agent Productivity (2016. Chicago) Baird Capital. Palo Alto) Accel Partners. Pleasanton) Hiver Email collaboration tools for sales & project management Agent Productivity (2011.00M (2015. Call Center << Go to BM List >> Feedback Analytics Help Desk (1/104) Total Company Overview Business Model Funding Synap Customer interactions in one place for B2B companies paytm. KGC Capital ClearGraph Data Visualization from enterprise applications Agent Productivity $1. All rights reserved. RRE Ventures. Bangalore) Morpheus Gang 121 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. Cheyenne) SyncUp Communications Chat enabling email Agent Productivity (2013. . San Francisco) FeelingStream Customer Churn Analytics Agent Productivity (2015.50M (2014.

Common Angels. Costanoa Venture Capital. Collingwood) 122 Customer Service Software – May 2017 Copyright © 2017. Darmstadt) Komiko Limited Customer support for B2B supply chain management solutions Agent Productivity (2014. Redmond) CrowdSourced Expert Customer Service Directly True Ventures. San Francisco) Email customer support helpdesk Help Scout Foundry Group. Toba Capital. Burnham) Unilever Ventures Insidr On-demand customer service Crowdsourced Experts (2011. CrunchFund. Converge Venture Partners Influx E-Mail based Customer Support Service E-Mail $250. Palo Alto) Varsity Customer Service as a Service Crowdsourced Experts (2014.com Agent Productivity (2013. Zelkova Ventures. Tracxn Technologies Private Limited. Palo Alto) Recruit Strategic Partners Limitless On-demand crowdsourced customer service Crowdsourced Experts (2016. Crowdsourced Experts $14. Techstars. Call Center << Go to BM List >> Feedback Analytics Help Desk (2/104) Total Company Overview Business Model Funding replygo Suggested answers on email queries from past interactions paytm.42M (2011. Boston) techstar. All rights reserved. E-Mail $13. Bantam Group.com.00K (2013.75M (2011. .

Petersburg) Reliable Helpdesk Web based helpdesk software E-Mail (2008. All rights reserved. Bucurestii Noi) InboxHarmony Email based ticketing system E-Mail (2010. ) Avensoft Help desk software and ITSM E-Mail (1996.com E-Mail (2014. Delhi) Deskun Email customer support helpdesk E-Mail (2015. Tracxn Technologies Private Limited. Hong Kong) Zinergy Email based ticketing support software E-Mail (2014. St. Chicago) Smart CRM Web-based customer helpdesk solution for businesses E-Mail (2013. Diamond Bar) Maian Support PHP based helpdesk ticketing system E-Mail (2005. Call Center << Go to BM List >> Feedback Analytics Help Desk (3/104) Total Company Overview Business Model Funding Acorn Aid Customer support Helpdesk paytm. Hamilton) 123 Customer Service Software – May 2017 Copyright © 2017. .

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Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (37/104) 157 Customer Service Software – May 2017 Copyright © 2017. . All rights reserved.

Tracxn Technologies Private Limited. . Call Center << Go to BM List >> Feedback Analytics Help Desk (38/104) 158 Customer Service Software – May 2017 Copyright © 2017. All rights reserved.

All rights reserved. . Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (39/104) 159 Customer Service Software – May 2017 Copyright © 2017.

Tracxn Technologies Private Limited. . All rights reserved. Call Center << Go to BM List >> Feedback Analytics Help Desk (40/104) 160 Customer Service Software – May 2017 Copyright © 2017.

All rights reserved. Call Center << Go to BM List >> Feedback Analytics Help Desk (41/104) 161 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. .

. All rights reserved. Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (42/104) 162 Customer Service Software – May 2017 Copyright © 2017.

Call Center << Go to BM List >> Feedback Analytics Help Desk (43/104) 163 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. All rights reserved. .

All rights reserved. Call Center << Go to BM List >> Feedback Analytics Help Desk (44/104) 164 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited.

All rights reserved. Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (45/104) 165 Customer Service Software – May 2017 Copyright © 2017. .

Call Center << Go to BM List >> Feedback Analytics Help Desk (46/104) 166 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. Tracxn Technologies Private Limited. .

. Call Center << Go to BM List >> Feedback Analytics Help Desk (47/104) 167 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. All rights reserved.

Call Center << Go to BM List >> Feedback Analytics Help Desk (48/104) 168 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited. All rights reserved.

Call Center << Go to BM List >> Feedback Analytics Help Desk (49/104) 169 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. Tracxn Technologies Private Limited. .

All rights reserved. Tracxn Technologies Private Limited. . Call Center << Go to BM List >> Feedback Analytics Help Desk (50/104) 170 Customer Service Software – May 2017 Copyright © 2017.

Call Center << Go to BM List >> Feedback Analytics Help Desk (51/104) 171 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited. All rights reserved.

All rights reserved. Call Center << Go to BM List >> Feedback Analytics Help Desk (52/104) 172 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited.

Tracxn Technologies Private Limited. All rights reserved. Call Center << Go to BM List >> Feedback Analytics Help Desk (53/104) 173 Customer Service Software – May 2017 Copyright © 2017. .

Call Center << Go to BM List >> Feedback Analytics Help Desk (54/104) 174 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. . Tracxn Technologies Private Limited.

Tracxn Technologies Private Limited. All rights reserved. . Call Center << Go to BM List >> Feedback Analytics Help Desk (55/104) 175 Customer Service Software – May 2017 Copyright © 2017.

. Call Center << Go to BM List >> Feedback Analytics Help Desk (56/104) 176 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. All rights reserved.

Tracxn Technologies Private Limited. . All rights reserved. Call Center << Go to BM List >> Feedback Analytics Help Desk (57/104) 177 Customer Service Software – May 2017 Copyright © 2017.

All rights reserved. . Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (58/104) 178 Customer Service Software – May 2017 Copyright © 2017.

. All rights reserved. Call Center << Go to BM List >> Feedback Analytics Help Desk (59/104) 179 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited.

All rights reserved. . Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (60/104) 180 Customer Service Software – May 2017 Copyright © 2017.

. Call Center << Go to BM List >> Feedback Analytics Help Desk (61/104) 181 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. All rights reserved.

. Call Center << Go to BM List >> Feedback Analytics Help Desk (62/104) 182 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. All rights reserved.

. All rights reserved. Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (63/104) 183 Customer Service Software – May 2017 Copyright © 2017.

Tracxn Technologies Private Limited. All rights reserved. . Call Center << Go to BM List >> Feedback Analytics Help Desk (64/104) 184 Customer Service Software – May 2017 Copyright © 2017.

All rights reserved. . Call Center << Go to BM List >> Feedback Analytics Help Desk (65/104) 185 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited.

Call Center << Go to BM List >> Feedback Analytics Help Desk (66/104) 186 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. . All rights reserved.

Call Center << Go to BM List >> Feedback Analytics Help Desk (67/104) 187 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. . Tracxn Technologies Private Limited.

All rights reserved. Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (68/104) 188 Customer Service Software – May 2017 Copyright © 2017. .

All rights reserved. . Call Center << Go to BM List >> Feedback Analytics Help Desk (69/104) 189 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited.

All rights reserved. . Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (70/104) 190 Customer Service Software – May 2017 Copyright © 2017.

Tracxn Technologies Private Limited. . All rights reserved. Call Center << Go to BM List >> Feedback Analytics Help Desk (71/104) 191 Customer Service Software – May 2017 Copyright © 2017.

Call Center << Go to BM List >> Feedback Analytics Help Desk (72/104) 192 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. . Tracxn Technologies Private Limited.

All rights reserved. Tracxn Technologies Private Limited. . Call Center << Go to BM List >> Feedback Analytics Help Desk (73/104) 193 Customer Service Software – May 2017 Copyright © 2017.

Call Center << Go to BM List >> Feedback Analytics Help Desk (74/104) 194 Customer Service Software – May 2017 Copyright © 2017. . All rights reserved. Tracxn Technologies Private Limited.

All rights reserved. . Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (75/104) 195 Customer Service Software – May 2017 Copyright © 2017.

. Tracxn Technologies Private Limited. All rights reserved. Call Center << Go to BM List >> Feedback Analytics Help Desk (76/104) 196 Customer Service Software – May 2017 Copyright © 2017.

Tracxn Technologies Private Limited. . All rights reserved. Call Center << Go to BM List >> Feedback Analytics Help Desk (77/104) 197 Customer Service Software – May 2017 Copyright © 2017.

. All rights reserved. Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (78/104) 198 Customer Service Software – May 2017 Copyright © 2017.

All rights reserved. Call Center << Go to BM List >> Feedback Analytics Help Desk (79/104) 199 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited.

Call Center << Go to BM List >> Feedback Analytics Help Desk (80/104) 200 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. . Tracxn Technologies Private Limited.

Call Center << Go to BM List >> Feedback Analytics

Help Desk (81/104)

201 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

Call Center << Go to BM List >> Feedback Analytics

Help Desk (82/104)

202 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

Call Center << Go to BM List >> Feedback Analytics

Help Desk (83/104)

203 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

Call Center << Go to BM List >> Feedback Analytics

Help Desk (84/104)

204 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

Call Center << Go to BM List >> Feedback Analytics

Help Desk (85/104)

205 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

Call Center << Go to BM List >> Feedback Analytics

Help Desk (86/104)

206 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

. Tracxn Technologies Private Limited. All rights reserved. Call Center << Go to BM List >> Feedback Analytics Help Desk (87/104) 207 Customer Service Software – May 2017 Copyright © 2017.

Tracxn Technologies Private Limited. . Call Center << Go to BM List >> Feedback Analytics Help Desk (88/104) 208 Customer Service Software – May 2017 Copyright © 2017. All rights reserved.

All rights reserved. Call Center << Go to BM List >> Feedback Analytics Help Desk (89/104) 209 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. .

All rights reserved. Tracxn Technologies Private Limited. . Call Center << Go to BM List >> Feedback Analytics Help Desk (90/104) 210 Customer Service Software – May 2017 Copyright © 2017.

Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (91/104) 211 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. .

. Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (92/104) 212 Customer Service Software – May 2017 Copyright © 2017. All rights reserved.

. All rights reserved. Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (93/104) 213 Customer Service Software – May 2017 Copyright © 2017.

Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (94/104) 214 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. .

Tracxn Technologies Private Limited. All rights reserved. . Call Center << Go to BM List >> Feedback Analytics Help Desk (95/104) 215 Customer Service Software – May 2017 Copyright © 2017.

Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (96/104) 216 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. .

Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (97/104) 217 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. .

All rights reserved. . Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (98/104) 218 Customer Service Software – May 2017 Copyright © 2017.

Call Center << Go to BM List >> Feedback Analytics Help Desk (99/104) 219 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. . All rights reserved.

. Call Center << Go to BM List >> Feedback Analytics Help Desk (100/104) 220 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. All rights reserved.

. All rights reserved. Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (101/104) 221 Customer Service Software – May 2017 Copyright © 2017.

. Tracxn Technologies Private Limited. Call Center << Go to BM List >> Feedback Analytics Help Desk (102/104) 222 Customer Service Software – May 2017 Copyright © 2017. All rights reserved.

Tracxn Technologies Private Limited. All rights reserved. Call Center << Go to BM List >> Feedback Analytics Help Desk (103/104) 223 Customer Service Software – May 2017 Copyright © 2017. .

Tracxn Technologies Private Limited. . Call Center << Go to BM List >> Feedback Analytics Help Desk (104/104) 224 Customer Service Software – May 2017 Copyright © 2017. All rights reserved.

23K (2011. Dublin) Management 225 Customer Service Software – May 2017 Copyright © 2017. Help Desk << Go to BM List >> Self Service Feedback Analytics (1/56) Total Company Overview Business Model Funding Qrvey DIY Micro-surveys. Kolkata) Idiro Customer Engagement Customer Experience $2.00M (2004. polls and quizzes for feedback collection paytm. . Bournemouth) Management Customer experience and relationship management solutions for CereBrahm Customer Experience healthcare industry (2012. Mclean) Center for Innovative Technology eHaapi Business Intelligence tools to analyse customer experience API (2015. Dublin) Management Instant Opinion Customer feedback collection software Customer Experience $127. All rights reserved.20M (2015. Kilkenny) Enterprise Ireland. Tracxn Technologies Private Limited. Bangalore) Management CX Index Customer experience management and business intelligence tool Customer Experience (2012. Helsinki) Management Avius Experience Customer experience and survey solutions Customer Experience (2006. NDRC Management Lumoa Customer experience management Customer Experience (2016.com API $1.

Saints Capital Management > Omnichannel Customer Intelligence Platform Clarabridge Customer Experience Summit Partners. World $33.com (1997. Nokia Growth Partners. Peterson Partners. Mitsubishi Corporation. Harbert $124. Grotech Ventures. Plug and Play Tech Center. Trinity Ventures. Sunnyvale) Management > Omnichannel Innovation Lab InMoment Cloud-based customer experience (CX) optimization platform Customer Experience $20. South Jordan) Management > Omnichannel Venture Capital. . Walden International. BYU Cougar Capital Customer Experience Management NEA. Allegis Capital. Apex Venture Partners.00M (2002.50M (1996. Innoventures Capital Partners. Levensohn Venture Partners. CRYSTAL VENTURES LIMITED.00M (2012. Palo Alto) Sequoia Capital. Nippon $51. Global $34.70M (2005. El Dorado Ventures. Tracxn Technologies Private Limited. Boulder Ventures. Herndon) Management Medallia Customer Experience Management SaaS Company Customer Experience $255. San Mateo) Management > Omnichannel Catalyst Partners. MC Capital Business Reputation and customer experience solutions BirdEye Customer Experience AME Cloud Ventures. All rights reserved. Reston) Management > Omnichannel Management Corporation. General Catalyst Partners. INTEC IT Capital.10M (2001. Help Desk << Go to BM List >> Self Service Feedback Analytics (2/56) Total Company Overview Business Model Funding Perseus Enterprise feedback management software Customer Experience paytm. Intersouth Partners Customer Experience Improvement tools and services Allegiance Customer Experience Rembrandt Venture Partners. Bank of Singapore. Peterson Partners Management > Omnichannel 226 Customer Service Software – May 2017 Copyright © 2017.94M (2006. Salt Lake City) Sorenson Capital. Western Technology Informative Customer Experience Investment.

Nauta Capital. Tracxn Technologies Private Limited. Boulogne.10M Crédit Agricole Private Equity. JMI Equity Fund Management > Omnichannel ResponseTek Real Time Customer Feedback Engagement Solutions Customer Experience $6.00M (2013. George $8. Amundi. SSM Partners Management > Omnichannel SPLIO Customer Experience Management Solution Customer Experience $10. The Chennai Angels. Cisco Investments.00M (1999.00M (2010. Raptor Group. Mosaic Ventures Management > Omnichannel Cloud-based customer engagement platform for SMBs CloudCherry Customer Experience IDG Ventures India.00M (1996. Chennai) Management > Omnichannel Ventures. Mississauga) Sorenson Capital. Aditya Birla Bizlabs Empathica Customer Experience Management for Brands and Agenices Customer Experience $7. Omnes Capital Management > Omnichannel billancourt) 227 Customer Service Software – May 2017 Copyright © 2017. $2. Vertex $7. Help Desk << Go to BM List >> Self Service Feedback Analytics (3/56) Total Company Overview Business Model Funding OpinionLab Voice of Customer Feedback Solutions Customer Experience paytm. BNP Paribas Developpement Management > Omnichannel Customer feedback and experience management through text analytics Luminoso Customer Experience Digital Garage.97M (2001. GrowthWorks.40M (2004. London) Advent Venture Partners. Vancouver) BDC Capital. Chicago) Industry Ventures. All rights reserved. Paris) Bpifrance. DG Incubation. Beedie Capital Management > Omnichannel viavoo Sentiment and text analytics software for customer feedback Customer Experience (2009. .00M (2001. MMV Financial. Acadian Woods.com $15. Cambridge) Management > Omnichannel Kassabgi The Fizzback Group Customer Engagement Solutions Platform Customer Experience $7.

Tracxn Technologies Private Limited. . Help Desk << Go to BM List >> Self Service Feedback Analytics (4/56) 228 Customer Service Software – May 2017 Copyright © 2017. All rights reserved.

All rights reserved. . Tracxn Technologies Private Limited. Help Desk << Go to BM List >> Self Service Feedback Analytics (5/56) 229 Customer Service Software – May 2017 Copyright © 2017.

Help Desk << Go to BM List >> Self Service Feedback Analytics (6/56) 230 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited. All rights reserved.

All rights reserved. . Tracxn Technologies Private Limited. Help Desk << Go to BM List >> Self Service Feedback Analytics (7/56) 231 Customer Service Software – May 2017 Copyright © 2017.

Help Desk << Go to BM List >> Self Service Feedback Analytics (8/56) 232 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. . Tracxn Technologies Private Limited.

Tracxn Technologies Private Limited. . Help Desk << Go to BM List >> Self Service Feedback Analytics (9/56) 233 Customer Service Software – May 2017 Copyright © 2017. All rights reserved.

. All rights reserved. Help Desk << Go to BM List >> Self Service Feedback Analytics (10/56) 234 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited.

Tracxn Technologies Private Limited. All rights reserved. . Help Desk << Go to BM List >> Self Service Feedback Analytics (11/56) 235 Customer Service Software – May 2017 Copyright © 2017.

All rights reserved. . Help Desk << Go to BM List >> Self Service Feedback Analytics (12/56) 236 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited.

Tracxn Technologies Private Limited. Help Desk << Go to BM List >> Self Service Feedback Analytics (13/56) 237 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. .

Tracxn Technologies Private Limited. All rights reserved. . Help Desk << Go to BM List >> Self Service Feedback Analytics (14/56) 238 Customer Service Software – May 2017 Copyright © 2017.

All rights reserved. . Help Desk << Go to BM List >> Self Service Feedback Analytics (15/56) 239 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited.

Tracxn Technologies Private Limited. Help Desk << Go to BM List >> Self Service Feedback Analytics (16/56) 240 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. .

. All rights reserved. Help Desk << Go to BM List >> Self Service Feedback Analytics (17/56) 241 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited.

. Help Desk << Go to BM List >> Self Service Feedback Analytics (18/56) 242 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. All rights reserved.

. Tracxn Technologies Private Limited. All rights reserved. Help Desk << Go to BM List >> Self Service Feedback Analytics (19/56) 243 Customer Service Software – May 2017 Copyright © 2017.

Help Desk << Go to BM List >> Self Service Feedback Analytics (20/56) 244 Customer Service Software – May 2017 Copyright © 2017. . All rights reserved. Tracxn Technologies Private Limited.

Tracxn Technologies Private Limited. . Help Desk << Go to BM List >> Self Service Feedback Analytics (21/56) 245 Customer Service Software – May 2017 Copyright © 2017. All rights reserved.

Help Desk << Go to BM List >> Self Service Feedback Analytics (22/56) 246 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. Tracxn Technologies Private Limited. .

All rights reserved. . Help Desk << Go to BM List >> Self Service Feedback Analytics (23/56) 247 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited.

All rights reserved. Help Desk << Go to BM List >> Self Service Feedback Analytics (24/56) 248 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited.

All rights reserved. Help Desk << Go to BM List >> Self Service Feedback Analytics (25/56) 249 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited.

Help Desk << Go to BM List >> Self Service Feedback Analytics (26/56) 250 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited. All rights reserved.

Help Desk << Go to BM List >> Self Service Feedback Analytics (27/56) 251 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited. All rights reserved.

Tracxn Technologies Private Limited. All rights reserved. . Help Desk << Go to BM List >> Self Service Feedback Analytics (28/56) 252 Customer Service Software – May 2017 Copyright © 2017.

All rights reserved. Tracxn Technologies Private Limited. . Help Desk << Go to BM List >> Self Service Feedback Analytics (29/56) 253 Customer Service Software – May 2017 Copyright © 2017.

All rights reserved. Tracxn Technologies Private Limited. Help Desk << Go to BM List >> Self Service Feedback Analytics (30/56) 254 Customer Service Software – May 2017 Copyright © 2017. .

All rights reserved. Help Desk << Go to BM List >> Self Service Feedback Analytics (31/56) 255 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. .

. All rights reserved. Help Desk << Go to BM List >> Self Service Feedback Analytics (32/56) 256 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited.

Tracxn Technologies Private Limited. . Help Desk << Go to BM List >> Self Service Feedback Analytics (33/56) 257 Customer Service Software – May 2017 Copyright © 2017. All rights reserved.

Help Desk << Go to BM List >> Self Service Feedback Analytics (34/56) 258 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. . Tracxn Technologies Private Limited.

Help Desk << Go to BM List >> Self Service Feedback Analytics (35/56) 259 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. . Tracxn Technologies Private Limited.

. Help Desk << Go to BM List >> Self Service Feedback Analytics (36/56) 260 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. All rights reserved.

Tracxn Technologies Private Limited. Help Desk << Go to BM List >> Self Service Feedback Analytics (37/56) 261 Customer Service Software – May 2017 Copyright © 2017. . All rights reserved.

Help Desk << Go to BM List >> Self Service Feedback Analytics (38/56) 262 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. . All rights reserved.

Help Desk << Go to BM List >> Self Service Feedback Analytics (39/56) 263 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited. All rights reserved.

Help Desk << Go to BM List >> Self Service Feedback Analytics (40/56) 264 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. . Tracxn Technologies Private Limited.

. All rights reserved. Help Desk << Go to BM List >> Self Service Feedback Analytics (41/56) 265 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited.

All rights reserved. Help Desk << Go to BM List >> Self Service Feedback Analytics (42/56) 266 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. .

Help Desk << Go to BM List >> Self Service Feedback Analytics (43/56) 267 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. All rights reserved. .

. Help Desk << Go to BM List >> Self Service Feedback Analytics (44/56) 268 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. Tracxn Technologies Private Limited.

Tracxn Technologies Private Limited. . Help Desk << Go to BM List >> Self Service Feedback Analytics (45/56) 269 Customer Service Software – May 2017 Copyright © 2017. All rights reserved.

. All rights reserved. Help Desk << Go to BM List >> Self Service Feedback Analytics (46/56) 270 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited.

Tracxn Technologies Private Limited. Help Desk << Go to BM List >> Self Service Feedback Analytics (47/56) 271 Customer Service Software – May 2017 Copyright © 2017. . All rights reserved.

Tracxn Technologies Private Limited. All rights reserved. . Help Desk << Go to BM List >> Self Service Feedback Analytics (48/56) 272 Customer Service Software – May 2017 Copyright © 2017.

Help Desk << Go to BM List >> Self Service

Feedback Analytics (49/56)

273 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

Help Desk << Go to BM List >> Self Service

Feedback Analytics (50/56)

274 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

Help Desk << Go to BM List >> Self Service

Feedback Analytics (51/56)

275 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

Help Desk << Go to BM List >> Self Service

Feedback Analytics (52/56)

276 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

Help Desk << Go to BM List >> Self Service

Feedback Analytics (53/56)

277 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

Help Desk << Go to BM List >> Self Service

Feedback Analytics (54/56)

278 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

Help Desk << Go to BM List >> Self Service

Feedback Analytics (55/56)

279 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

Help Desk << Go to BM List >> Self Service

Feedback Analytics (56/56)

280 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

Feedback
<< Go to BM List >> Suite
Analytics

Self Service (1/22)
Total
Company Overview Business Model
Funding
Social Customer Experience Management Software
NEA, Greycroft Partners, Benchmark Capital, Javelin Venture Partners,
paytm.com
Lithium Emergence Capital, Shasta Ventures, ff Venture Capital, DAG Ventures, Customer Communities $152.00M
(2001, San Francisco) Tenaya Capital, Greenspring Associates, EDBI, Saints Capital, Industry
Ventures, Sapphire Ventures, Rally Ventures
Workplace and customer communities solutions
Mzinga W Capital Partners, Saints Capital, Bluecrest Capital Finance, GE Equity, Customer Communities $42.50M
(2007, Burlington) acadia
Customer Intelligence Platform for community insights
Vision Critical Wellington Financial, OMERS Ventures, Georgian Partners, Difference Customer Communities $39.50M
(2003, Vancouver) Capital, Kensington Capital, Northleaf Capital Partners

Telligent Enterprise social communities for support and colloboration
Customer Communities $29.00M
(2004, Dallas) Intel Capital, NXT Capital

SaaS based customer engagement communities
Passenger StarVest Partners, Steamboat Ventures, Shelter Capital Partners, Montage Customer Communities $25.60M
(2005, Los Angeles) Capital
Customer Community engagement and support Platform
Get Satisfaction First Round Capital, OReilly AlphaTech Ventures, SoftTech VC, Kapor Customer Communities $20.90M
(2007, San Francisco) Capital, InterWest Partners, Azure Capital Partners, Adaptive Path

Helpstream Social Customer Service
Customer Communities $8.60M
(2004, Mountain View) Mohr Davidow Ventures, Foundation Capital

281 Customer Service Software – May 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

Montreal) Norseman Capital Blyve Live Q&A platform for brands Customer Communities $430. All rights reserved. Klein Venture Partners.00K (2009.00K (2007. Montreal Start Up. Amsterdam) henQ. Hunt Ventures Talkwheel Social and web based community software Customer Communities $3. Fortino Keibi Technologies Moderating Software for Social Networks Customer Communities $6. Auckland) XenForo Community forum software Customer Communities (2010. San Francisco) SaaS Community Forum Software Vanilla Forums Techstars. Livermore) Konnekto Tool to manage fan communities Customer Communities (2016. San Francisco) Catamount Ventures. . Tracxn Technologies Private Limited.00M (2006.61M (2010.50M (2011. Feedback << Go to BM List >> Suite Analytics Self Service (2/22) Total Company Overview Business Model Funding insided Customer Communities for engagement paytm. Moscow) Platform to deploy web-based customer communities for customer MyTribeX intelligence Customer Communities (2015. Ventech. eonBusiness. Customer Communities $538. Reading) 282 Customer Service Software – May 2017 Copyright © 2017.com Customer Communities $6.

Plymouth) Online customer communication platform Flexperto IBB Beteiligungsgesellschaft. Boulder) OpenVoyce OpenVoyce Customer Communities (2015. Stockholm) Flyzoo Real time chat with online customer community Customer Communities (2014. email management and community forums based support paytm. hub:raum.com Kundo software Customer Communities (2009. ) 283 Customer Service Software – May 2017 Copyright © 2017. Deutsche Telekom. Feedback << Go to BM List >> Suite Analytics Self Service (3/22) Total Company Overview Business Model Funding Live chat. Berliner Customer Communities (2012. Cork) Techstars. Bellevue) Sticky Technologies Customer communities engagement software Customer Communities (2012. Santa Barbara) SlackPass Customer community over Slack Customer Communities (2016. All rights reserved. Berlin) Volksbank Ventures Pubble Live Q&A communities for customer interaction Customer Communities (2013. HardGamma answr Crowdsourced tech support Customer Communities (2014. Tracxn Technologies Private Limited. .

Feedback << Go to BM List >> Suite Analytics Self Service (4/22) 284 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited. All rights reserved.

Tracxn Technologies Private Limited. All rights reserved. Feedback << Go to BM List >> Suite Analytics Self Service (5/22) 285 Customer Service Software – May 2017 Copyright © 2017. .

Feedback << Go to BM List >> Suite Analytics Self Service (6/22) 286 Customer Service Software – May 2017 Copyright © 2017. . All rights reserved. Tracxn Technologies Private Limited.

. Feedback << Go to BM List >> Suite Analytics Self Service (7/22) 287 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. All rights reserved.

All rights reserved. Feedback << Go to BM List >> Suite Analytics Self Service (8/22) 288 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited.

. Feedback << Go to BM List >> Suite Analytics Self Service (9/22) 289 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. All rights reserved.

Feedback << Go to BM List >> Suite Analytics Self Service (10/22) 290 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited. All rights reserved.

All rights reserved. . Tracxn Technologies Private Limited. Feedback << Go to BM List >> Suite Analytics Self Service (11/22) 291 Customer Service Software – May 2017 Copyright © 2017.

Feedback << Go to BM List >> Suite Analytics Self Service (12/22) 292 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. Tracxn Technologies Private Limited. .

. All rights reserved. Tracxn Technologies Private Limited. Feedback << Go to BM List >> Suite Analytics Self Service (13/22) 293 Customer Service Software – May 2017 Copyright © 2017.

Tracxn Technologies Private Limited. . All rights reserved. Feedback << Go to BM List >> Suite Analytics Self Service (14/22) 294 Customer Service Software – May 2017 Copyright © 2017.

All rights reserved. Tracxn Technologies Private Limited. Feedback << Go to BM List >> Suite Analytics Self Service (15/22) 295 Customer Service Software – May 2017 Copyright © 2017. .

Feedback << Go to BM List >> Suite Analytics Self Service (16/22) 296 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited. All rights reserved.

All rights reserved. Tracxn Technologies Private Limited. Feedback << Go to BM List >> Suite Analytics Self Service (17/22) 297 Customer Service Software – May 2017 Copyright © 2017. .

. Feedback << Go to BM List >> Suite Analytics Self Service (18/22) 298 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. All rights reserved.

Tracxn Technologies Private Limited. . All rights reserved. Feedback << Go to BM List >> Suite Analytics Self Service (19/22) 299 Customer Service Software – May 2017 Copyright © 2017.

All rights reserved. . Tracxn Technologies Private Limited. Feedback << Go to BM List >> Suite Analytics Self Service (20/22) 300 Customer Service Software – May 2017 Copyright © 2017.

Tracxn Technologies Private Limited. . All rights reserved. Feedback << Go to BM List >> Suite Analytics Self Service (21/22) 301 Customer Service Software – May 2017 Copyright © 2017.

Feedback << Go to BM List >> Suite Analytics Self Service (22/22) 302 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. Tracxn Technologies Private Limited. .

00M (2001. Spring Lake Equity Partners Unified Communications and Contact Center Software Aspect Matrix Partners. POWERSHIFT CRM.00M (1996. Brentwood Associates. OSEO Eptica Omnichannel Customer Engagement Solutions $19. Tudor Funds. Blue Water Capital.10M (2006. . XAnge. Golden Gate Capital. Western $58. $66. Tracxn Technologies Private Limited. Boulogne) Crédit Agricole Private Equity. Oak Investment Partners. Hanoi) Netcall Multichannel contact centre and customer engagement system (1996. San Bruno) Wellington Financial. All rights reserved. EDM and marketing suite Chordiant Software Norwest Venture Partners. Hertfordshire) numero Omnichannel contact center software (2001.com Moxie Foundation Capital. Oak Investment Partners. Oak Investment Partners Vocalcom Enterprise Communication Solutions $50. BPM. Battery Ventures. Stockport) 303 Customer Service Software – May 2017 Copyright © 2017. Omnes Capital. Cambridge) Technology Investment. Interaction Self Service << Go to BM List >> Analytics Suite (1/4) Total Company Overview Business Model Funding Customer Engagement for Sales and support paytm. Menlo Ventures. GM Ventures. Chelmsford) Partners. Paris) Apax France.00M (1973. Focus Ventures. Vista Equity $50. Auriga Partners AntBuddy Unified communication solutions (2011. Northgate Capital.00M (1983.

Campbell) Sequoia Capital. . Cambridge) ITyX Solutions AG AI based Customer Interaction Management (1996. All rights reserved. Tracxn Technologies Private Limited. Interaction Self Service << Go to BM List >> Analytics Suite (2/4) Total Company Overview Business Model Funding AKIO Unified interaction management solutions paytm. Sherpalo Ventures 304 Customer Service Software – May 2017 Copyright © 2017. Cologne) RightNow Technologies Customer Experience Suite (1997. Phoenix) Ciboodle Multi-channel Contact Center Software (1986. Riverside) [24]7 Customer Engagement for Service and Sales (2000. Bozeman) Summit Partners Carone Online Help & Customer Service Solutions (2006. Glasgow) Pegasystems Business process and CRM applications (1983. Paris) Enghouse Interactive Contact Center and Customer Service Solutions (1984.com (1999.

. All rights reserved. Tracxn Technologies Private Limited. Interaction Self Service << Go to BM List >> Analytics Suite (3/4) 305 Customer Service Software – May 2017 Copyright © 2017.

Interaction Self Service << Go to BM List >> Analytics Suite (4/4) 306 Customer Service Software – May 2017 Copyright © 2017. . All rights reserved. Tracxn Technologies Private Limited.

Argonaut Ventures. Palomar Ventures. . San Francisco) Windspeed Ventures. Buckingham) Business Growth Fund Data driven platform to improve customer engagement for wireless Statflo dealers and carriers $2. Jefferson Capital Partners. Rising Tide Fund. Sapphire Ventures Customer Experience Analytics ForeSee Updata Partners. San Francisco) Accel Partners Customer experience analytics software Tealeaf Matrix Partners.40M (2000. Hedgewood.40M (2012.00M Partners. TIO Networks. MaRS IAF 307 Customer Service Software – May 2017 Copyright © 2017. EVP. Rising Tide Fund. Tracxn Technologies Private Limited. Foundation Capital. $20. Sapphire Ventures. Round 13 Capital. Ann Arbor) Capital.00M (2010. Investor. Investor Growth $20.95M (2004. Swanlaab. PeakSpan Capital Clarisite Big data behavioral analytics $6. The Entrepreneurs' Fund Customer Interaction Management Software Eglue Business Viola Group. Evergreen Venture Technologies $26. Toronto) Garage Technology Ventures. Triangle Venture Capital Group. Petah Tikva) Lazarus Israel Opportunities Fund Celaton Cognitive Learning for customer service $3. Complaints Suite << Go to BM List >> Resolution Interaction Analytics (1/7) Total Company Overview Business Model Funding Text and voice analytics for enterprises paytm.00M (1999. Giza Venture Capital. Qumra Capital. Viola Credit.com Attensity Highway 12 Ventures. Cedar Fund. All rights reserved. $105. Herzliya) Shimon Alon Causata Customer Experience Software platform $23. Palo Alto) In-Q-Tel. Globalive Capital. (2001.00M (2009. Red Oak Growth Partners. Bay Partners.00M (2001.

FormulaVC.00M (2013.com $2. $200. Complaints Suite << Go to BM List >> Resolution Interaction Analytics (2/7) Total Company Overview Business Model Funding Indicative Mobile and Web Analytics paytm. Berlin) MAS Angel Fund. Nagpur) TLabs 308 Customer Service Software – May 2017 Copyright © 2017.47M (2009.00K (2014. Enterprise software to engage with clients and customers $250. Cross Continental Ventures. Fredericton) New Brunswick Innovation Foundation Neuron Machine learning platform for text analytics. ASGARD Contextual intelligence and Insights solution Squirro Ecosystem Ventures. New York City) KBS Ventures. Stockholm) UserEvents Enterprise software to engage with clients and customers $250. Motus Ventures. Sydney) parlamind Customer care analytics tools $1.84M (2013. seventysixcapital Flamingo Cloud based Customer Experience Personalization platform $1. . Polytech $1.50M (2012. Zurich) Ecosystem Ventures Wiraya Automated outbound customer communications $1.67M (2015. Tracxn Technologies Private Limited.00K (2012. All rights reserved.00K (2012. Fredericton) New Brunswick Innovation Foundation UserEvents Inc. Bertelsmann Digital Media Investments.

Complaints Suite << Go to BM List >> Resolution Interaction Analytics (3/7) 309 Customer Service Software – May 2017 Copyright © 2017. All rights reserved. . Tracxn Technologies Private Limited.

Complaints Suite << Go to BM List >> Resolution Interaction Analytics (4/7) 310 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited. All rights reserved.

Complaints Suite << Go to BM List >> Resolution Interaction Analytics (5/7) 311 Customer Service Software – May 2017 Copyright © 2017. . Tracxn Technologies Private Limited. All rights reserved.

Complaints Suite << Go to BM List >> Resolution Interaction Analytics (6/7) 312 Customer Service Software – May 2017 Copyright © 2017. . All rights reserved. Tracxn Technologies Private Limited.

Tracxn Technologies Private Limited. . Complaints Suite << Go to BM List >> Resolution Interaction Analytics (7/7) 313 Customer Service Software – May 2017 Copyright © 2017. All rights reserved.

Seed Sumo Useful Feedback Customer complaint and feedback management solutions (1999. NTXRCIC. Interaction << Go to BM List Analytics Complaints Resolution (1/3) Total Company Overview Business Model Funding Claim management legal services for airlines in Europe paytm. U-Start. New York City) New Europe Ventures.00K (2012. Advanced Technology $13. Galvanize Online Customer support issues Modria Foundry Group. Los Angeles) Founders Fund. Arena Ventures. . London) Online customer service portal for resolving consumer brand / services iShout complaints (2012.10M (2013. $17. Battery Ventures. Khosla Ventures.64M (2015.28M (2011. Fenox Venture Capital.com Airhelp Y Combinator. Vast Ventures. All rights reserved. Menlo Ventures. Singapore) 314 Customer Service Software – May 2017 Copyright © 2017. eight ventures GripeO Customer Feedback Engagement Solutions $20. Tracxn Technologies Private Limited. Delhi) Pactanda Online dispute resolution for eCommerce (2013. Silas Capital Service Technologies Inc Customer issues resolution platform $3. Buffalo) Z80 Labs. Kapor Capital. Santiago) NXTP Labs Social IQ Customer feedback and complaint tracking (2014. San Jose) Ventures. Kima Ventures. Zillionize. Maveron.

Tracxn Technologies Private Limited. Interaction << Go to BM List Analytics Complaints Resolution (2/3) 315 Customer Service Software – May 2017 Copyright © 2017. . All rights reserved.

All rights reserved. Tracxn Technologies Private Limited. . Interaction << Go to BM List Analytics Complaints Resolution (3/3) 316 Customer Service Software – May 2017 Copyright © 2017.

All rights reserved. . Contents Scope of Report Entrepreneur Activity Investment Trend Who is Investing Exit Outlook . Tracxn Technologies Private Limited.IPO. Acquisitions Sub Sector Analysis Interesting Companies Useful Links Company List Team 317 Customer Service Software – May 2017 Copyright © 2017.

Tracxn Technologies Private Limited. . Team Deepanshu Gupta Senior Analyst – Enterprise Apps 318 Customer Service Software – May 2017 Copyright © 2017. All rights reserved.

All rights reserved.319 Customer Service Software – May 2017 Copyright © 2017. Tracxn Technologies Private Limited. .

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