Anoop Kumar Kala

B1-41 Sindur Green Park Jayachandran Nagar Chennai 600100

Ph: 9176091210, Mailto: kala.anoop@gmail.com

Summary

Information Technology management professional with 18 years of experience, Handled strategic

programs with varying complexities and different technologies , Performed account management and
program delivery across all of IT Services, Well versed with Delivery processes on Agile and
Waterfall models, Experience in handling Internet, Mobile and Business Intelligence projects.

Areas of expertise

 Program Management  Capacity and resource Management

 Leadership in IT services,  Process improvement
 Customer Relationship management  Cost Control/Reduction
 Strategic Planning/Analysis  Relationship Building
 Global Program and Project delivery  Business Intelligence expert
 Budget and Financial Management  Migration & Reconciliation Expert
 Team Building and mentoring  Scaled Agile

Key Skills

Program management: Extensive knowledge in handling delivery of complex projects. Handled

Development, Maintenance, Production support and Migration projects
Managing multiple projects with short timelines for Mobile platforms of Banking customers
Leadership and budget management: Expertise in building and leading cross functional teams,
Knowledge in budget and financial management of projects. Risk Management and Financial
Management of projects
Project delivery models: Experience in Global Delivery Model and Client-site work experience in
various countries (USA, France and Mexico), Experience in leading projects in Profit sharing mode.
Knowledge of Agile and Waterfall models. Completed PMP and SAFe Agilist certifications.
Quality Processes: Well versed with internal controls and quality procedur es, Performed several
internal audits and reviews for other projects.

Work History

2011-2016 Role: Delivery Manager

Responsibilities:
o Program management and Project planning, Managed End to End delivery of
multiple projects simultaneously with a peak time head count of 300+ associates
o Resource forecast ,Effort Overseeing and workload assignment
o Interaction with Support Groups
o Project Monitoring, Tracking and Ensuring compliance to processes,

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 o Executive Reporting
o Respond to RFPs, Plan and Coordinate delivery of projects
o Build and maintain good working relationships with customers
o Team management ensuring timely and accurate customer deliveries.
o Oversee delivery activities and provide guidance as required.
o Ensure and enhance high levels of competence and operational excellence within
team.
o Evaluate team performance, Identify training requirements and Coordinate training.
o Primary contact for customer inquiries and concerns.
o Negotiate with customer on program and finance aspects
o Process improvements to achieve cost effectiveness and time saving.
Projects managed:
Citi bank – Digitization
 Development and Enhancement of Digital applications for Citi bank and Cards in
Profit-Sharing model.
Citi bank Mobile Application Development
 Development and maintenance of mobile applications for Citi bank and Cards

2005-2011 Role: Project Manager

Responsibilities:
o Planning and Monitoring program and projects
o Identifying processes and controls. Ensure compliance.
o Determining the resource requirements and identifying the resources for the project
o Coordination with support groups and managing other dependencies
o Assigning work to the team from functional & technical perspectives
o Appraising the performance of the subordinates and recommending promotions
o Training and Mentoring of the team members
o Estimating efforts and Preparing Cost and Revenue budgets
o Project Monitoring and metrics Reporting
o Risk management and corrective measures
o Communication with stakeholders
Projects Managed
BBVA Bancomer CC System Analysis
Freddie Mac Sourcing to Servicing Integration
Development and Support for Citi Cards Business Intelligence applications
Support and Maintenance of Supply chain applications, Motorola Mobile Devices

1998-2005 Role: Technical Expert, Developer

o Development and maintenance of code
o Estimation, design, review and testing

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Education & Training

Master of Computer Applications (MCA) from University of Calicut, Kerala, India, (1998)

Certifications

 SAFe Agilist from Scaled Agile Inc.

 PMP Certification from PMI institute
 TOGAF 8 Certification from The Open Group
 Informatica certified professional

Other Organizational contributions

 Participated and Lead several Proposal Writings to RFPs

 Conducted Project Management Reviews& Audits for large Programs
 Recruitment, Planning and Allocation of resources for various projects
 Attended various Campus Recruitment & Selection Programs
 Coordinated several training Programs
 Conducted training sessions to new joiners

References

On request.

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