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UHMS USER GUIDE FOR NON-GRADUATES

1. Login to UHMS system

For New students: https://uhms.nus.edu.sg/Pre-Matstudents/


Log in using your Application Number and and 6 digit pin under ‘Account Login’.
If you have forgotten your password, you may retrieve your password at
https://myaces.nus.edu.sg/ngAdmForm/nga_login.jsp.

For Current students: https://uhms.nus.edu.sg/students


Log in using your NUSNET ID and Password under ‘Account Login’.
If you had forgotten your ID or password, please visit
http://www.nus.edu.sg/comcen/gethelp/guide/itcare/faq2009/Common_NUS_Password_Issues.pdf for more
information.

Please read the instructions on the Home page.


If you are certain of your NUSNET ID / Application Number and password is entered correctly and still not able to
access the system, please contact Hostel Admission Service at www.hosteladmission.nus.edu.sg.

Updated on September 2017 Page 1

If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

2. Application

Terms & Conditions


Upon login please read the “Important Notes” before proceeding with your application. Ensure your personal details reflected
on the left menu are correct.

You may refer to http://www.nus.edu.sg/osa/housing/undergraduate/application-registration-process.html for more information


relating to the hostel application process.

You may view the emails sent by the Hostel Admission Services from here.

To begin your application, please click the Application tab indicated here Click on the “Application” tab to begin

Updated on September 2017 Page 2

If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

3. Select Application

You may select the period that you are applying for by clicking the radio button and then click “Save &
Continue” to proceed.

Updated on September 2017 Page 3

If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

4. Begin Application

Click “I Agree” if you are agreeable to the declaration and wish like to proceed with an application.
Otherwise, please do not continue any further and exit the portal.

Updated on September 2017 Page 4

If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

5. Personal Particulars

Review your personal particulars and update the fields marked #. Click “Save & Continue” to proceed.

Updated on September 2017 Page 5

If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

6. Upload Photo (For new students only)

Upload your photo (must comply with stated dimensions). Click “Save & Continue” to proceed.

Updated on September 2017 Page 6

If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

7. Next-of-Kin Particulars

Review your next-of-kin particulars and update the fields marked #.

Click “Save & Continue” to proceed.

Updated on September 2017 Page 7

If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

8. Health Declaration

State your health condition (if any). Otherwise, leave the field blank.

You may attach scanned supporting medical documents using the Supporting Documents function.
Please refer to point 11 of this manual for more details to attach documents. Note that you may still enter
into the UHMS system anytime before the application period is over to upload supporting documents.

Click “Save & Continue” to proceed.

Updated on September 2017 Page 8

If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

9. Accommodation Preferences

You may select up to 3 accommodation preferences. If you would only like to apply only for one
accommodation, please leave the other preferences blank.

Click “Save & Continue” to proceed.

Updated on September 2017 Page 9

If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

Floor Gender Preference (Students offered to Cinnamon College, Tembusu College or College of
Alice & Peter Tan only)

You may select any 2 types of floor gender options or if you have no preference, please indicate it
here. Click “Save & Continue” to proceed.

Updated on September 2017 Page 10

If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

10. Hostel Application Fee

You may pay the hostel application fee via the following modes:
- AMEX, VISA/ MasterCard Debit or Credit Card
- eNETS (Only for Singapore based account holders with internet banking facilities by DBS Bank,
United Overseas Bank (UOB), and Citibank Singapore)

For online payments, please disable your pop-up blocker before clicking on “Submit Payment”. (Note
that pop-up blocker may prevent your payment from being captured by the system).

Click “Submit Payment”. You will be directed to a secure website to make payment.

Updated on September 2017 Page 11

If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

Please print out the receipt before proceeding onto the next step. You will not be able to view
this receipt once you click the Save & Continue Button.

Your Application status will be updated automatically as “Pending” if the payment is successful.

Important Note: If your status has not been updated to “Pending” after your payment, please do not make
another payment. You may submit a query at www.hosteladmission.nus.edu.sg to verify whether your
earlier payment was successful.

Updated on September 2017 Page 12

If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

11. Supporting Documents

You may login to UHMS at any time during the application period to upload your supporting
documents. You may scan all your documents and save in the following accepted formats .docx,
.doc,.jpeg, .pif, .pdf. A maximum of 2 documents can be attached with a limit of 4 MB in total.

NOTE
Please consolidate your documents into a max of 2 files. The max file size should not exceed 4 MB.

If you encounter time-out message while uploading, you may save your attachments in 2 parts and
upload as Attachment 1 and 2. Due to limited space, please ensure that the documents are relevant to the
application you are submitting.

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If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

12. NUS Accommodation Offer

Students will be reminded to check their application status via their UHMS account or NUS email (current
students) or personal email address (new students). Students are to login to the UHMS portal to check
their application status during the results week. Refer to step 1 of this manual on the login procedures.

After login, click on the Application tab and check if the period offered is correct. Click on the radio
button and then click “Save & Continue” to proceed.

Updated on September 2017 Page 14

If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

13. Accept or Decline Offer

Please indicate if you would like to accept/decline the NUS accommodation offer. Note that the
accommodation offered cannot be amended and/or transferred. Click “Confirm” to proceed.

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If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

14. Students offered Halls only

You would be directed to a page to indicate your preferred Hall meal plan. Note that meal plans are
compulsory and non-refundable. (Students offered Residences where meals are self-catered will not see
this page).

Students offered to Colleges only

You would be directed to indicate your preferred dietary requirements. Note that meal plans are
compulsory and non-refundable.

Click “Save & Continue” to proceed.

Updated on September 2017 Page 16

If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

15. Housing Agreement

Please click on the links to read and understand the Housing Agreement, Rules and Regulations and the
hostel rates. If you are agreeable to the rules/regulations and rates, click “I Agree” to proceed.

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If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

16. Application Status

After agreeing to the Housing Agreement, Rules and Regulations and the hostel rates, the application
status would change to “Offer Accepted”. At this stage, you have not secured your accommodation yet,
you will need to make the acceptance fee payment in order to confirm your reservation.

Updated on September 2017 Page 18

If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

17. Complete the e-Orientation Module

You would be directed to the e-Orientation Module page. Please note that you have to complete the e-
Orientation Module in order to confirm your reservation.

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If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

18. Acceptance Fee Payment

Students are required to pay the Full Hostel Fee (and meal plan, where applicable) to confirm their
accommodation. Please note that this fee is non-refundable/non-transferable and would be forfeited if you
fail to check-in your hostel by the given deadline. This fee will also be used to offset your hostel fee once
you have checked-in to the hostel.

Only the following modes are accepted:


- AMEX, VISA/ MasterCard Debit or Credit Card
- eNETS (Only for Singapore based account holders with internet banking facilities by DBS Bank, United
Overseas Bank (UOB), and Citibank Singapore)

For online payment, please ensure to disable your pop-up blocker before clicking on “Submit Payment”.
(Note that pop-up blocker will prevent your payment confirmation to be captured by our system). You
may save your payment transaction reference or print screen as proof of successful payment.

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If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).
UHMS USER GUIDE FOR NON-GRADUATES

Click “Submit Payment”. You will be directed to a secure 3rd party website to make payment.
After you have made payment successfully, print out the following Acceptance Fee Payment Receipt or
save as HTML/ Print screen file. You will not be able to view the payment receipt page once you close it.

You may click “Application Status” to print out the confirmed status of your offer. You may bring along
this copy and your Acceptance Fee Receipt when you check-in to the hostel. Your accommodation is now
confirmed.

Your application status will be updated automatically as “Successful” once the payment is completed.

Important Note: If your status has not been updated to “Successful” after completing your payment, please
do not make another payment. You may submit a query at www.hosteladmission.nus.edu.sg to verify
whether your earlier payment was successful.

Updated on September 2017 Page 21

If you have queries, please submit it at www.hosteladmission.nus.edu.sg (Click Ask a Question tab).