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Appendix 1

Human Resource Management Practices in a Select Organization


Introductory information:

1. Name of the organization

2. Year of inception

3. Type of organization (tick the appropriate)


Indian – Public/Private Sector
Wholly owned foreign MNC
Foreign MNC – Joint Venture
Others (please specify)

4. Nature of Business (tick the appropriate)

Automobiles/Banking/Cement/Chemicals&Fertilizers/Electronics&Telecommunications/
Engineering/FMCG/ Hospitality/Information Technology/Petrochemicals/Power/ Processing/
Textiles/Others (please specify)

5. Human Resource Strength

Category Employee strength

HR Department
1. Year of inception of HR department:
2. The designation of present head of the HR department :
3. The location of HR department in the organizational set-up: Independent/a department in a division ( Please
specify)
4. Number of employees in / HR department. Please exclude HRD/Training Department

Category Number of
employees
Managerial

Supervisory

Clerical

Others

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5. Please give the following information regarding the managerial cadre employees of HR department?

Desig- Qualifications Mode of Experience in years) Functions


nation Entry* HR Non HR
Exp. exp.
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*Direct recruitment/transfer/promotion

6. Does the company have a formal policy and procedure for aligning HR practices with the strategic goals of
the organization? YES/ NO
7. If yes, how often do you undertake this process?

8. How do you undertake this process and who are involved in this?

Human Resource Planning


1. Does the organization undertake human resource planning? YES/NO
2. If yes: Short term/long term/ both

3. What are the reasons for manpower demand?


a. Long-term strategic plans
b. Immediate business goals
c. Employee quits
d. Sales forecasts
e. Expansion of production
f. Technological changes
g. Others (specify)

4. Presently your organization is: over/under/optimally staffed?

5. Please state reasons in either case

6. What are the problems the organization faces with respect to human resource planning?

7. Mention the measures taken to address the problems

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Recruitment & Selection
1. Please state the overall recruitment and selection policy of the organization?

2. The sources of candidates at various levels

Level Campus Employme Advertise- Placement Internet Internal Networkin Others


nt ment Agencies g (specify)
Exchange &
Referrals
Managerial

Supervisory

Associates
and staff

Others ( pl.
Specify)

1. Please mention the steps in the process of selection of employees at different levels.

2. Please indicate the priority of methods used for different levels

Level Technical Psychological Interviews Reference Others(Please Specify)


Testing Testing Checks

Managerial

Supervisory

Associates and
staff

Others(pl.
specify)

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5 What is the final criterion for selection? Choose all the criteria and indicate the order of important for each – 1 is
most important; 10 is least important.

Ranking
M S A&S Selection Criterion
O

Lowest price (salary demanded)


Knowledge about the local culture and environment
Functional competence
Previous experience with a similar organization
Best fit between the person and the job
Best fit between the person and the organization culture
Ability to learn
Potential of the person to take up responsible position in future
Attitude of the persons
Others (please specify)
M = Managerial, S = Supervisory, A&S= Associates and staff, O = Others

6. Do you link selection process to the overall business strategy? YES/ NO

7. If yes, Please mention the linkage

8. What are the major challenges faced by the organization with respect to recruitment and selection

9. . Mention the measures taken by the organization to address these challenges

Orientation
1. Does the organization have orientation programs for the new employees? YES/ NO

2. If yes, please mention the length of the program for different cadres of employees

Category Duration
Managerial

Supervisory

Associates and staff

Others ( pl. specify)

3. Does the organization link the orientation program with the overall business strategy? YES/NO
4. If yes, please briefly explain

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Training and Development
1. The year of inception of training and development department:

2. The location of training department in the organizational set-up:


a) A wing in HR Division
b) A Separate Department
c) Any other (Please Specify)

3. Number of employees in training department

Category Number
Managerial

Supervisory

Clerical

Others(pl specify)

4. Please give the following information regarding the managerial cadre employees of the training department

Designati Qualifications Mode Experience(yrs) in Functions


on of HR/TD Other
Entry*
1

*Direct recruitment/ transfer/ promotion.

a. Do you establish linkage between training and overall business strategy? YES/ NO

5. If yes, please specify the process

6. Methods and procedures of assessing the training needs of employees

7. The process of preparing training calendar

8. Nomination policy for internal and external training programs

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9. Training facilities available in the organization

10. Training days for different carders of employees as per the policy of the company

11. Training budget for the last year

12 Number of training programs undertaken internally during the last year

13. Number of employees received training internally during the last year

14. Number of External programs for which your employees were sent last year

15. Number of employees trained in external programs last year

16. Average Training days of employees during last year

17. The levels of evaluation and procedure adopted to evaluate training

18 What are the major challenges faced by the organization with respect to training and development

19. Mention the measures taken by the organization to address these challenges

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Career Development and Performance Appraisal

1. Does the organization have a career planning for your employees?


YES /NO
2. If yes, please explain it briefly.

3. Does your organization link career development of employees to the overall business strategy?
YES / NO
4. If yes, please explain in brief

5. What are the major challenges faced by the organization with respect to career development

6. Mention the measures taken by the organization to address these challenges

7. Periodicity of performance appraisal: Once in a year/ twice a year/ others (please specify)

8. Who does the appraisal ; Immediate boss & head of the department/ any other ( please specify)

9. Briefly describe the Method of appraisal

10. Applications of performance appraisal: a) promotions b) transfers c) training needs


d) pay increase e)discipline f) others ( pl specify)

11. What are the major challenges faced by the organization with respect to performance appraisal

12. Mention the measures taken by the organization to address these challenges

13. Does the organization have mentoring and coaching programs? YES/NO
14. If yes. Please explain the process

15. Does the organization link these systems with overall business strategy? YES /NO
16. If yes, please explain the process in brief

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Employee compensation
1. Methods of salary determination

Category Method
Managerial

Supervisory

Associates and staff

Others

2 Does the organization have the schemes of pay for performance? YES /NO
3. If yes, please give the details

4. Salary Range or average cost to the company per annum

Category Average
Managerial

Supervisory

Associates and staff

Others

5. Please give the list of employee benefits

6 Does the organization link the employee compensation system with overall business strategy? YES/NO

7. If yes, please briefly explain

8 What are the major challenges faced by the organization with respect to employee compensation

9 Mention the measures taken by the organization to address these challenges


Employee Relations

1. Please mention major areas of employee grievances in your organization

Category Areas of grievances


Managerial

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Supervisory

Associates and
staff

Others

2 Which category of employees raises more number of grievances?

3. Please briefly explain the procedure of redressing employee grievances in your organization

4. Please mention the major nature of misconducts committed by employees

Category Nature of misconduct


Managerial

Supervisory

Associates
and staff

Others ( pl.
specify )

5 Which category of employees commits more misconducts?

6 Briefly explain how you manage discipline among employees

7. Extent of Unionization among employees

8 What is the present rate of employee absenteeism?

9. Please indicate the measures adopted to reduce the rate of absenteeism

10. What is the present rate of employee turnover?

11 please indicate the measures adopted by the organization for employee retention

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12. Does the organization have a practice of conducting exit interviews? YES/NO

13. Does the organization link the employee relations with overall business strategy?
YES/NO
14. If yes, Please briefly explain

Out sourcing of HR Services


10. 1. Please mention the HR services that are out sourced by your organization

HR Service Agency Reasons

10.2 Does the organization provide HR services to other organizations? YES/NO

10.3 If yes, please give the details

Type of HR service Your client organization

Any other pertinent information

Thank you for your time and valuable inputs

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Appendix 2

Human Resource Roles - Assessment Survey


Dave Ulrich and Jill Conner

The survey explores different roles that the HR function may play within your
business. Considering the HR professionals in your business entity, please rate the
current and future quality of each of the following HR activities, using a five-point
scale (1 is low; 5 is high).

Current After a
Quality Decade
(1-5) (1-5)
HR helps the organization ….
1. accomplish business goals ……. ……
2. improve operating efficiency ……. ……
3. take care of employees’ personal needs ……. ……
4. adapt to change ……. ……
HR participates in …
5. the process of defining business strategies ……. ……
6. delivering HR processes ……. ……
7. improving employee commitment ……. ……
8. shaping culture change for renewal and ……. ……
transformation

HR makes sure that …


9. HR strategies are aligned with business strategy …… ……
10. HR processes are efficiently administered ……. ……
11. HR policies and programs respond to the ……. ……
Personal needs of employees
12. HR processes and programs increase the ……. ……
organization’s ability

HR effectiveness is measured by its ability to ….


13. help make strategy happen …….
……
14. efficiently deliver HR processes ……. ……
15. help employees meet personal needs ……. ……
16. help an organization anticipate and adapt to ……. ……
future issues

HR is seen as …
17. a business partner …… …….
18. an administrative expert …… …….
19. a champion for employees ……
…….
20. a change agent …… …….

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HR spends time on …
21. strategic issues …… …….
22. operational issues …… …….
23. listening and responding to employees …… …….
24. supporting new behaviors for keeping the …… …….
firm competitive

HR is an active participant in …
25. business planning ……. …….
26. designing and delivering HR processes ……. …….
27. listening and responding to employees ……. …….
28. organization renewal, change, or transformation ……. …….

HR works to …
29. align HR strategies and business strategy ……. …….
30. monitor administrative processes …….
…….
31. offer assistance to help employees meet family and ……. …….
personal needs
32. reshape behavior for organizational change ……. …….

HR develops processes and programs to …


33. link HR strategies to accomplish business strategy ……. …….
34. efficiently process documents and transactions …….
…….
35. take care of employee personal needs ……. …….
36. help the organization transform itself ……. …….

HR’s credibility comes from …


37. helping to fulfill strategic goals ……. …….
38. increasing productivity ……. …….
39. helping employees meet their personal needs …….
…….
40. making change happen ……. …….

General Information

41. Type of organization in which you work (tick the appropriate):


Indian – Public / Private Sector / Wholly owned foreign MNC /Foreign
MNC – Joint Venture / Others (please specify)
42. Nature of Business (tick the appropriate):
Automobiles / Banking / Cement / Chemicals & Fertilizers / Electronics &
Telecommunications / Engineering / FMCG / Hospitality / IT /
Petrochemicals / Power / Processing / Textiles / Others (please specify)
43. Your total years of experiences in the Profession
44. Present Job Title:

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Thanks for your Cooperation

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