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Overview - R10 User Guides

Enquiries are the means of interrogating the information held in the T24 database, by means of statements that extract
the database records according to specified criteria. These statements are extremely versatile, and can be used to
access and manipulate data, or can be expanded and combined to create a flexible and powerful data presentation in
the form of either a screen or report.

Accessing Enquiries
ENQUIRYprocessing in the T24 Browser invokes an ENQUIRY selection screen to run in a separate window; multiple
enquiries may be displayed simultaneously in different Browser windows.

Enquiries may be launched from a number of places:

· Command Line

· Context ENQUIRY

· Drilldown from another ENQUIRY

· Dropdown from a contract

· T24 Menu

ENQUIRY selection screen

Selection criteria for an ENQUIRYis entered via the ENQUIRY Selection screen. Once invoked, the selection criteria will
appear in a separate window.

Modify the selection criteria as required, or accept the default list that comprises of the entire file. T24 remembers the
last previously used selection.

To launch the ENQUIRY, either press the Go command, or press enter.

The following example selection screen is for the ACCOUNT table.

ENQUIRY Selection Screen

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Overview - R10 User Guides

Each selection is composed of a field (that must be defined as a selection field on the ENQUIRY and hence displayed in
the list of fields), an operand, the selection data and sort criteria.

Mandatory selections are highlighted with an “*”.

ENQUIRY results can be exported in a number of different formats for use with third-party reporting products such as
Crystal Reports and Excel. The formats supported are Comma Separate Value (CSV), HTML, XML.

Once the selection criteria has been entered and the ENQUIRY launched, both the selection criteria (only the fields that
were filled in) and the ENQUIRY result are displayed in the same window. If no selection criteria is specified, then the
criteria section will not appear at the bottom of the ENQUIRY result screen.

The ‘hide options’ gives the facility to sort the data by additional criteria. The ‘clear selection’ will remove any already
specified data.

The data to be retuned to the user can be manipulated by selecting the drop down operands next to any field selection.

ENQUIRY Selection table plus result

Below is the conversion table for the display operand and the command operator. For "Equal to" you can use the
operand "EQ" and so on.

Display operand Command Operator

Equal to EQ

Not equal to NE

Greater than GT

Greater than or equal to GE

Less than LT

Less than or equal to LE

Is between RG

Is not between NR

Contains CT

Does not contain NC

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Overview - R10 User Guides

Begins with BW

Ends with EW

Matches LK

Does not begin with DNBW

Does not end with DNEW

Sounds Like SAID

The “Sounds Like” operand works by using a SOUNDEX function to encode the search string into a four character code.
All results matching that encoding exactly will be returned. Spaces, apostrophes and hyphens will be ignored

E.g. Searching for Smith will return results for “Smith”, “Smythe” and “Smooth”.

ENQUIRY Command Buttons

The ENQUIRY result may consist of more than one page of results. Use the “Previous Page” and the “Next Page” buttons
to navigate between the pages. There is also a “Last Page” button, which will retrieve all pages between the current page
and the last page.

Note that when navigating forwards through the pages, both the current and the previous page will be displayed to
provide continuity. However when navigating backwards, only the current page is shown.

To view the entire list ENQUIRY selection fields, select the “View Full Selection” button.

To refresh the results click on the double arrow icon to the left of the “Previous Page” button. This will re-run the
ENQUIRY. To automatically refresh the ENQUIRY, enter the number of seconds for the auto-refresh in the box at the top
of the page and press the start auto-refresh button ( ). The seconds will then count down before the ENQUIRY is

To print the results click on the “Print View” button. This will use the standard Browser print functionality to print the
contents of the page.

The Auto Refresh field can be set to a number of seconds that you would like the ENQUIRY to be refreshed
automatically. The field then counts down before refreshing the display.

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