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Avinash Deshpande

Cellular +974-7722-6910 Villa No 10, Mowasalat Compound


Work +974-445-888-97 Doha, Qatar 1186, Qatar
Home +974-4477-2503 avinashjdeshpande@gmail.com

Executive Profile
17+ years of experience as a business leader, award winning strategist and organizational transpormation specialist .
Expert in positioning organizations for growth by gathering and interpreting information, identifying improvement
opportunities, and establishing policies and processes that drive efficiency and quality. A team player, yet
independent self-starter; committed to the principles of quality on a deadline. Acknowledged for capacity to inspire
elevated performances from teams, and develop strong, loyal relationships.

Business Development Manager with more than 10 years of marketing and sales management experience, with the
past 6 years working for Mowasalat, the Public Transport Co. of Qatar. Experience includes developing and
managing new product lines. Additional experience gained managing a 50+ million a year sales revenue and
supervising up to 15 marketing associates. Proven record of success meeting and exceeding projections.

Along with experience in industries ranging from Aluminium Smeltors (DUBAL) to Telecommunications ( Orange,
France Telecom, Du) and IT(NIIT Technologies) , over 6 years experience in the transportation industry. Strong
record of revenue improvement and quality/ performance management across industries Excellent qualifications in
operations planning/ management, customer management, marketing and sales.

With 8+ years of senior management experience. Successful in positioning diverse technologies to enhance protocol
in areas of program management, contract administration resource management, personnel administration and
customer service. Possess excellent leadership, organization, communication, presentation, critical thinking and
analytical skills.

Career Achievements
• Received Strategic Leadership award 2014 by World HRD Congress for global excellence in the field of
Balanced ScoreCard.
• Increased private hire and event revenue from QR 15 M to QR 47 M within one year, achieving more than
70% of sales plan by recognizing need to increase lead generation and call to close ratio for private hire
contracts and events to meet high targets.
• Performed gap analysis and business assessment; coordinated resources, and developed project plans to
convert and promote business growth with newly acquired client contracts. Successfully converted over 20
client firms and three affiliates representing QR 18 M in annual revenue to the organisation. Instituted a
systematic approach to sales training and continually improved marketing methodology.
• Delivered a +15 % revenue gain within 6-months, which enabled a business vertical (previously operating at
loss) to achieve its half year sales revenue of 5M QR.
• Named twice in a row as one of the top 10 employees in the organisation. (2010/2011)

Qualification Highlights
• Increased sales at after assessing competitive market position seemingly monopolistic in nature. Performed
sales, marketing, and market trends research, identified and tested markets, set-up prospect database,
developed marketing campaign, and handled follow-up.c
• Worked closely with CEO, executive directors, managers and supervisorst in devising sales strategies.
Participated in many company-led leadership and management development courses and successfully
implemented the learnings into operations.
• Single-handedly developed and executed the Balanced ScoreCard , motivating and mentoring to level of
service excellence. Implemented Key Performance Indicators and coaching to achieve targets. Dramatically
increased customer loyalty, with feedback received indicating helpful, polite staff being the major reason.The
expertise in Balanced ScoreCard can help bringing positive changes to your organisation too.
• With Communication as a strength, fast-tracked management-staff communications by ensuring transparency
through regular progress updates. Set expectations for staff to aim towards a smooth transition.

Experience Summary
Strategy and Business Development Manager 2009 to Present
Mowasalat Doha, Qatar
Managed all aspects of review and analysis for contracts involving riders, policies, and certificates. Directed sales
team responsibilities on a daily basis. Directed daily sales and marketing operations within the organization. Created
a policies and procedures manual, and a paper flow structure. Wrote the business plan, developed the mission
statement, created the budget. Interacted with customers and controlled customer service initiatives.
• Responsible for successful implementation of Balanced ScoreCard for Mowasalat
• Top Strengths include communication , adaptability, strategic thinking and creative problem solving abilities
with proven presentation skills.
• Expertise in establishing Sales policies and procedures, recruited and hired personnel, established staff
development training program, implemented commission structures, purchasing bidding and tendering
processes, and established controls to monitor service delivery

Sr.Consultant - Org.Transformation & Service Management 2008 to 2009


Dubal /Du Telecom Dubai, U.A.E
Responsible for implemenrting ITIL based IT Service Management framework at DU Telecom. Managing & leading
teams for running successful process operations & implementing procedures, service standards for business
excellence.

• Responsible for successful ITIL Best practice implementation and ISO 20K Certification for DUBAI
Aluminum.

Senior Process Analyst 2007 to 2008


NIIT Technologies New Delhi ,India
Successfully implemented ISO 27001 & ISO 20000 standards and achieved Certification from BSI India within a
period of 6 months (Jul 07 -Dec 07), End to End implementation,
• Responsible for Managed Services Domain for NIIT Technologies
• Certified Proffesional in Service Management and IT Security Management

Quality Assurance Analyst 2004 to 2007


France Telecom Gurgaon, India
As an Internal Auditor appointed for SAS 70 audit conducted by RSM Mcgladrays for Major Service Centre -India ,
responsible for sucessful completion and closure.

• As the Quality Assurance Analyst , responsible for definition , documentation,rollout and implementation of
policies, procedures and processes for Global Network Centre -Orange Business Services.

Customer Services /Sales 1998 to 2004


Emkay /AOL / Dell Mumbai,India
Rendered Technical Support on the America Online / DELL Processes.
Handled a team of 15 personnel
Initiated Client Satisfaction Survey evaluations for better customer satisfaction scores
• Acknowledged by Management for consistent customer satisfaction scores.
• Core member of the team that handled the DELL Pilot Project in 2003-2004
• Managed Sales Operations for Emkay Telecom as Sales Supervisor

Education
Bachelor of Commerce, Economics 1998
[ Shri Chinai College ] [ Mumbai ,India ]

Certifications
Certified
COBIT
Professional
-ISACA
Certified
ISO 20000
Consultant
-BSI
Certified
ISO 27001
Consultant
-BSI
Certified
ITIL V3
Foundation
-EXIN
Certified
Job analyst
and
Evaluator -
George
Washington
University
Certified
Balanced
ScoreCard
Graduate
-Palladium
and
Certified
Balanced
ScoreCard
Advanced
Practitioner
-Palladium

Honors
• Strategic Leadership Award 2014 by World HRD Congress for Global Excellence in the field of Balanced
Scorecard
Executive Directors award for one of best 10 employees.2011
Executive Directors award for one of best 5 employees.2010
Excellent Acheivers Award for Outstanding Customer Support - 2005-2006.
President's Award - by the President of India Shri Shankar Dayal Sharma - 1993-94
Governer's Award - by the Governer of Maharastra Shri C Subramaniam -1992-93