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Principled Technologies Finds Dell ProSupport Plus with SupportAssist Can

Troubleshoot and Resolve Hardware Failures Faster Than Two Competitors

In the Principled Technologies (PT) datacenter, PT found that the top-tier service plan Dell
ProSupport Plus with SupportAssist took a proactive approach to resolving a failed disk, which
saved time and effort compared to premium plans from HP and Lenovo.

Durham, NC, June 22, 2018 --( If a laptop, workstation, or other personal computer fails, it can
cause serious downtime for a user and require time-consuming troubleshooting. A proactive service plan
can help keep such a failure from becoming a major hassle and hurting productivity.

In hands-on testing, PT initiated a storage disk failure in Dell, HP, and Lenovo laptops and timed how
quickly the top service plans for each laptop offered a resolution. According to the report, “Dell
ProSupport Plus with SupportAssist technology diagnosed and initiated the repair process in less time, in
fewer steps, and with less troubleshooting than comparable HP and Lenovo support plans for their
laptops,” ultimately saving up to 47 minutes and 9 steps compared to the competition.

To learn more about how Dell ProSupport Plus with SupportAssist can save time for IT staff and users
and keep business moving, read the full report at

About Principled Technologies, Inc.

Principled Technologies, Inc. is the leading provider of technology marketing and learning &
development services.

Principled Technologies, Inc. is located in Durham, North Carolina, USA. For more information, please

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Principled Technologies, Inc.
Natasha Simmons
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