BBPP1103/SEPT06/F-RRPART AINSTRUCTION

There are
TWENTY (20)
questions in this part.
●

Answer
ALL
questions.
Multiple Choice Questions
1. Which of the following managerial skills is considered as important for promotions inthe
managerial hierarchy?
A. Conceptual skill.
B. Technical skill.
C. Communication skills
D. Interpersonal skill.

2. Which of the following is NOT an example of a group in organisation’s specificenvironment?

A. Government.
B. Stakeholders.
C. Board of Directors.
D. Customers.

3. The level of management which is responsible for short range and day-to-dayplanning for a
work group is ______________ management
A. lower
B. middle
C. company
D. Top

4. Social responsibility is a business’s _______________ to pursue policies, makedecisions and

take action that _______________ the society.
A. right; benefit
B. obligation; do not harm
C. right; do not harm
D. obligation; benefit

5. The term _______________ refers to the set of moral principles or values thatdefines right or
wrong for a person or group.
A. legal
B. social responsibility
C. ethics
D. code of conduct
6. Communication would not take place, unless ________________.

A. information or idea has been conveyed

B. message was understood

C. followers agree with the idea concerned

D. management agrees to the decision made

7. ________________ is an example of a nonverbal communication.

A. A written note

B. A billboard along the highway

C. A student with a hand raised

D. An outline on the blackboard

8. Worldcup Company agrees with Brazilian Company that the Brazilian Company canproduce
telephones. Both firms were engaging in _______________.

A. a strategic alliance

B. franchising

C. a joint venture

D. Licensing

9. Zinadine Sdn. Bhd. recently has eradicated several layers of middle management inorder to
speed up decision making process in the organisation. The company haschanged the
_______________ of the organisation.

A. technology

B. structure

C. attitude

D. culture2

BBPP1103/SEPT06/F-RR
10. Which of the following is NOT one of the signs of resistance to change?
A. High willingness to change.
B. Self-interest.
C. Misunderstanding and distrust.
D. Low willingness to change.
11. The primary advantage of _______________ departmentalisation is helping thecompany to
respond to the demands in different markets.

A. matrix

B. functional

C. customer

D. Geographic

12. A _______________, also called a SWOT is an assessment of the strengths

andweaknesses in an organisation’s internal environment and the opportunities andthreats in its
external environment.

A. firm-level strategy

B. competitive advantage

C. situational analysis

D. differentiation analysis

13. The positioning strategy that uses one of the two positioning strategies to produce
aspecialised product or service is known as _______________.

A. growth

B. cost leadership

C. differentiation

D. Focus

14. The _______________ is composed of employees from different functional areas ofthe
organisation.

A. project team

B. virtual team

C. self-managing team

D. cross-functional team3

BBPP1103/SEPT06/F-RR

15. A _______________ organisation is part of a network in which many companiesshare skills,

costs, capabilities, markets, and customers with each other.
A. borderless
B. virtual
C. modular
D. Mechanistic
16. Individuals with _______________ personality dimension tend to work poorly inteams.
A. high Machiavellianism
B. type B
C. authoritarianism
D. high self-monitoring

17. In the stages of team development, a team moves from growth to decline during
the _______________ stage.
A. forming
B. de-norming
C. storming
D. de-forming

18. In expectancy theory, _______________ is the perceived relationship between effortand

performance.
A. expectancy
B. valence
C. instrumentality
D. Achievement

19. Which of the following is NOT an assumption of Fiedler’s Contingency Theory?

A. Favourable situations permit leaders to influence group members.
B. Leaders are effective when their work groups perform well.
C. Leadership style must match the situation.
D. Leaders are able to change their leadership styles.4

BBPP1103/SEPT06/F-RR
20. Which of the following is NOT a component of strategic leadership?
A. Transformational leadership.
B. Transactional leadership.
C. Situational leadership.
D. Charismatic leadership