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The world's largest public corporation by revenue, according to the 2008 Fortune Global 500. The largest private employer in the world and the third-largest uti lity or commercial employer. The largest grocery retailer in the United States, with an estimated 20% of the retail grocery and consumables business.
6 million in sales In 2005 Wal-mart incorporated sus Lee Scott Jr. o In 1972 Wal-mart was listed in the NYSE.History of Wal-Mart o Sam Walton opened the first store in 1962 in s there were 25 Walmart stores earning a total . . o Within 5 year revenue of $12. Arkansas. o tainability in it¶s business under their CEO H Rogers.
2009. serving mor e than 176 million customers a year .800 stores and club locations in 14 markets employ more than 2 million associates. o Presently 7. o Mike Duke succeeded Lee Scott as presid ent and chief executive officer onFebruary 1.History of Wal-Mart o In August 2007. Wal-Mart and Bharti Enterprises announced an agreement to esta blish Bharti Wal-Mart Private Limited.
Purpose Sam Walton said. we¶ll lower the cost of living for everyone«we¶ll give the world an opportunity to see what it¶s like to save and have a better lif e. . ³If we work together.
³To provide quality products at an everyday low price and with extended Custom er service«always.Their Mission Statement They don¶t have a formal mission statement They are most interested in the custome rs needs The culture consists of ± Respect for the individual ± Service to our custo mers ± Strive for excellence If they did have a formal mission statement it would be.´ .
New Vision Statement To provide good quality and services to our customers while remaining the market leader and striving daily to be the most admired company. .
WAL-MART Years since started .
in 1988 he became chief executive offic er S. Arkansas.H.Laura Philips .Lee Scott Vice President. Robson Walton named chairman of the board in 1992 President and CEO in 200 0. 62 David Glass was named president 1984. Sam and James ³Bud´ Walton started 1st Wal-Mart in Rogers.Important People Co-founders.
.Products offered Family apparel Automotive products Health and beauty aids Home furn ronics Hardware Toys Sporting goods Lawn and garden items Pet supplies Jewelry H ouse wares. etc.
Services offered Vision centers Health clinics Fast food restaurants Hair salons Portrait stud one-hour photo centers Pharmacies. . etc.
Strength: Distribution Centres Use of technology Supplier support and networking Inventory control and distribution Corporate culture Standardization of stores Weakness: High dependency on technology Low margins High cost of distribution No n personalized purchasing Opportunities: Backward expansion Catalog shopping Product packaging Expanding s tore format Potential technology for home shopping Threats: Economic environment Many discount businesses Competition from other di scounters Cable ³home shopping´ .
Operations Strategy at Wal-Mart .
Service Processing at Wal-Mart Retail Stores Exterior of the retail stores Submission counter Basket Trolley Products and Other interiors Product display Counters Selected Products Payment Counter Payment Slip Purchased products Exit and product withdrawal counters Arrive at Wal-Mart retail store Get your things (which you brought) submitted. if any Get a pulling basket trolley Go inside the products gallery Select the products which are needed Put down the selected products in the basket Go with the basket trolley to the payment counter Pay money according to the bill Get your purchases with you leave with your purchases and other brought things Counter staff Customer Support staffs Customer Support Staffs cashier Cashier Security support staffs Staff management Committee Finance Department persons Staff Trainers Cost and Selling Price calculating staffs .
Security Department .
Divisions of WAL-MART McLane¶s Neighborhood Markets ters International Sam¶s Club Supercenters Distributio .
In 20 03 was sold to Berkshire Hathaway. so Wal-Mart could focus on core retail b usiness. Inc.McLane¶s Nations largest distributor of food and merchandise to convenience stores. .
pharmaceuticals & general merchandise. Provides 28.000 items to customers. .Neighborhood Markets Began in 1998 Located in market with Wal-Mart Supercenters Offers customer groce ries.
Wal-Mart focused on Global Positioning.International Wal-Mart expanded so that customers everywhere would associate its name with low cost. . best value. greatest selection of quality merchandise and highest standar ds of customer service.
home improvement. Annual membership fee is $35. road side assistance. the Elit e Membership is $100. . auto brokering and pharmacy discounts. Financial service credit card progra m (Discover Card) available at all clubs. Bulk displays and name brand merchandise.Sam¶s Club Membership-only. ± Elite membership has additional benefits like automotive service contracts. cash-and-carry operations.
Worldly Stores Country Argentina Brazil Canada China Germany Korea Mexico Puerto Rico United Ki ngdom International Totals DISCOUNT STORES 0 0 213 0 0 0 472 9 248 942 SUPERCENT ERS 11 12 0 20 94 15 75 1 10 238 SAM'S CLUBS 0 8 0 4 0 0 50 9 0 71 NEIGHBORHOOD MARKETS 0 2 0 2 0 0 0 33 0 37 .
Listen to everyone. Control expenses. 2. Communicate everything about the business to everyone in the company. . Motivate your partners. Share th e profits with all associates. Swim upstream. Commit to the business. vendors. Celebrate suc cess. and suppliers . 3.Business Mantra Wal-Mart operated according to 10 rules : 1. 8. 7. 4. Exceed expectations. 9. 5. and 10 . 6. Ap preciate the associates and let them know they are appreciated.
Different Strategies Add more hypermarkets and supermarkets to establish more growth Buy products fro m other countries to have more of a variety of merchandise and better quality me rchandise for customers .
Questions? Thank you for shopping at WAL-MART .