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BCC Security Division Operational Protocols


a. Instruction of BCC Security Division Manager

b. Health and Safety Emergency Preparedness and Response Manual
c. Philippine National Police Operational Procedures dtd March 2010
d. PNP Standard Operating Procedures Number ODIDM-2011-008
Re: Conduct of Crime Scene Investigation
e. Philippine National Police Investigation Manual 2011


Criminal elements nowadays are far different compared during the 1990’s. Small
factions of terrorists groups came out unnoticeably. Muslim separatists are gaining more power
and waging fear to innocent civilians.
Just like for example hotel bombings caused by terrorists, on the night of September 20,
2008, Islamabad Marriott Hotel was bomb with the use of a suicide truck. Fifty-four (54) were
the fatalities.
Hotels and resorts are also not exempted from abduction or kidnapping incidents. Last
September 2015, four (4) persons were abducted at Oceanview Resort on Samal Islands. A
failed abduction on foreign tourist was also recorded at Pearl Farm Resort last 2001 were
alleged Abu Sayyaff group killed three (3) security men.
Hotels and resorts are also prone to robbery with force upon things. At Club Balay
Isabel, Batangas City, robbers broke into the room of newlywed couples in the afternoon of
February 15, 2016 taking away with them valuables and cash.
Shooting incident may also occur, last January 9, 2016, at a four star beachside Bella
Vista Hotel in Egypt, attackers wounded two (2) Austrian tourists and a Swedish tourist of that
Homicide and murder are also inevitable, in a recent incident at Solaire Resort and
Casino last February 2016, a female assistant manager was allegedly murdered.
Criminal activities don’t choose any place, establishments, time and to who will be
Though private security agencies are considered as the 3rd line of defense in physical
security concept, however they perform an important role because they are the first
responders by reacting and performing certain guidelines during and after criminal crisis.

The following are the intents and purposes of this SOP:
a. To define and delineate the functions and responsibilities of Security
Personnel during and after criminal activity.
b. To establish and harmonize the sequence of activities that shall be conducted
at the crime scene.
c. To inform and guide responding law enforcement agencies regarding
previous acts performed by BCC Security Division before actual turning over
the crime scene or situation to them.


This SOP applies to incidents that may occur at Baguio Country Club such as
robbery, abduction/kidnapping, suicide or accidental death, death by homicide, hostage
taking, bomb threat and bomb explosion.



RULE 1. General Procedures

1. Primordial Duties of First Responder

The First Responder shall protect and secure the crime scene through
observance of the following:

a. Cordon the crime scene with whatever available materials like ropes,
straws, human barricade, police line, wood and chain;
b. Evacuate injured persons to the nearest hospital in coordination with
the Health and Safety Department
c. The first responder shall stay in the crime scene to assist in the
maintenance of security, crowd control, preservation of evidence and
custody of witness/suspects until such time the investigation is
completed and temporarily turned over to the local Chief of Police for
the continuance of crime scene security.
d. Prevent entry/exit of persons within the cordoned area;
e. Make note of names of possible witnesses or suspects (if any)
2. Arriving at the Scene: Initial Response/ Prioritization of Efforts

Principles: One of the most important aspects of securing the crime scene is
to preserve the scene with minimal contamination and disturbance of
physical evidence. The initial response to an incident shall be expeditious and
methodical. Upon arrival, the officer shall assess the scene and treat the
incident as a crime scene.

Policy: The initial responding officers shall promptly, yet cautiously, approach
and enter the crime scenes, remaining observant of any persons, vehicles,
events, potential evidence, and environment conditions.

Procedure: The initial responding officer should:

a. Note or log dispatch information (e.g. address/location, time, date
type of call, parties involved)
b. Be aware of any persons or vehicles leaving the crime scene.
c. Approach the scene cautiously, scan the entire area to thoroughly
assess the scene, and note any possible secondary crime scenes. Be
aware of any persons and vehicles in the vicinity that may be related
to the crime.
d. Make initial observations (look, listen, smell) to assess the scene and
ensure officer safety before proceeding.
e. Remain alert and attentive. Assume the crime is ongoing until
determined to be otherwise.
f. Treat the location as a crime scene until assessed and determined to
be otherwise.

Summary: It is important for the initial responding officers to be

observant when approaching, entering and exiting a crime scene.

3. Safety Procedures

Principle: The safety and physical well being of first responders and other
individuals, in and around the crime scene are the initial responding officers’
first priority.

Policy: The initial responding officers arriving at the scene shall identify and
control any dangerous situations or persons.

Procedures: The initial responding officer should:

a. Ensure that there is no immediate threat to other responders-scan
area for sights, sounds and smells that may present danger to
b. Approach the scene in a manner designed to reduce risk of harm to
officers while maximizing the safety of victims, witnesses and others
in the area.
c. Survey the scene for dangerous persons and control the situation

4. Emergency Care

Principle: After controlling any dangerous situations or persons, the initial

responding officer next responsibility is to ensure that medical attention
is provided with minimal contamination of the scene.

Policy: The initial responding officers shall ensure that medical attention
is provided with minimal contamination of the scene.

Procedure: The initial responding officer should:

a. Assess the victims for signs of life and medical needs.

b. Call for medical personnel.
c. Guide medical personnel to the victim to minimize
contamination/alteration of the crime scene.
d. Instruct medical personnel not to clean up the scene and to avoid
removal or alteration of items originating from the scene.
e. Document any statements/comments made by victims, suspects, or
witnesses at scene.

Summary: Assisting, guiding and instructing Health and Safety

Department personnel and other medical staff during the care and
removal of injured person will diminish the risk of contamination and loss
of evidence.

5. Secure and Control Persons at the Scene

Principle: Controlling, identifying and removing persons at the crime

scene and limiting the number of persons who enter the crime scene and
the movement of such persons is an important function of the initial
responding officers in protecting the crime scene.

Policy: The initial responding officer shall identify persons at the crime
scene and control their movement.
Procedure: The initial responding officer should:

a. Control all individuals at the scene-prevent individuals from

altering/destroying physical evidence by restricting movement,
location and activity while ensuring and maintaining safety at the
b. Identify all individuals at the scene, such as :
 Suspects: Secure and Separate
 Witnesses: Secure and separate
 Bystanders: Determine whether witness, if so treat as above, if
not, remove from the scene
 Victims/Family/Friends: Control while showing compassion.
 Medical and other assisting personnel

c. Exclude unauthorized and nonessential personnel from the scene

Summary: Controlling the movement of persons at the crime scene and limiting
the number of persons who enter the crime scene is essential to maintaining
scene integrity, safe guarding evidence, and maximizing contamination.

6. Turnover and Control of the Scene to Law Enforcement Agencies

Principles: Briefing the investigators taking charge assists in controlling

the crime scene and helps establish further investigative responsibilities.

Policy: The initial responding officer at the scene shall provide a detailed
crime scene briefing to the responding law enforcement agencies.

Procedure: The initial responding officer should:

a. Brief the responding law enforcement agencies taking charge.
b. Assist in controlling the scene.
c. Turn over responsibility for the documentation of entry/exit.
d. Remain at the scene until relieved of duty.

Summary: The scene briefing is the only opportunity for the next in
command to obtain initial aspects of the crime scene prior to subsequent

RULE 2. Specific procedures

1. Robbery (in progress)

a. Upon receipt of report, instruct to seal off the area, such as its
possible route of escape like fire exits, lobby entrance and all gates.
b. Proceed to the location of the incident cautiously and assess the
situation. He is to ascertain the number of robbers, firearms or
weapons and other relevant information.
c. All security posting in their AOR shall be on alert and position them to
monitor the movements and getaway of the robbers.
d. Other security personnel will position them to monitor the
movements and getaway of the robbers.
e. If the robber is armed with a gun, Security officers will alert all
security personnel thru radio. Nobody shall obstruct the robber. He
should be allowed to escape unchallenged.
f. If robber is armed with a knife, allow him to leave. Confront him
outside the premises.
g. Armed confrontation should be avoided except:
1. When cornered and there is no alternative
2. When situation clearly indicates the facility of overpowering the
robber/s without any risk.
h. If robber is unarmed, Security Officers will try to apprehend the
robber, without endangering themselves or others.
i. If the suspect is not in the area of incident anymore, conduct
investigation for the purpose of confirming the identity of the
suspects. Upon confirming the identity of the suspect. Monitor then
apprehend outside the building.
j. Turn over the suspect to responding law enforcement agency/s.

If the identity of the robber is unknown:

a. Proceed to the location of the incident
b. Strictly observe Section 1 Par. 1 of this protocol.
c. Conduct initial inquiry. Question the complainant and every witness
d. If requested by the complainant, coordinate with the PNP and SOCO
for fingerprint lifting or for polygraph testing.

2. Theft
a. Approach the suspect, the security personnel shall clearly identify
himself. If not in uniform, by announcing his identity and displaying
official identification card.
b. Security personnel shall be courteous at all times when accosting the
suspect but maintain caution and vigilance for suspicious movements
like tending to retrieve weapon.
c. Inform him of your intention. Such security personnel have the right
to perform pat down search if the individual has been legitimately
stopped with reasonable suspicion.
d. Perform a pat down search. When reasonable suspicion justifies a pat
down search, the search should be performed with due caution,
restraint and sensitivity.
e. If stolen item is found in his possession, the suspect shall be placed
under the custody of the Security Division for investigation.
f. After investigation and after obtaining his personal information and
important details, turn over him immediately to the nearest police

If the identity of the thief is unknown:

a. Proceed to the location of the incident
b. Strictly observe Section 1 par. 1 of this protocol
c. Conduct initial inquiry. Question the complainant and every
witness available.
d. If requested by the complainant, coordinate with the PNP and
SOCO for fingerprint lifting or for polygraph testing.

3. Suicide (Jumper/Death)
a. Section 1 Par. 1, Par. 2, Par. 5 and Par. 6 shall be strictly observed.
b. Except when verifying if the person is dead, no one is allowed to
touch the body of the victim.
c. The dead body should never be moved unless advised by police
d. If death is discovered inside the room, everything inside the room
should be preserved.
e. Take pictures for evidence purposes and conduct initial investigation.
f. Ensure no media coverage
g. Coordinate with law enforcement agencies for further investigation.

4. Hostage Situation/Barricaded Situation

4.1 Procedures for first responders

Personnel responding to hostage incidents are primarily responsible for
minimizing injuries.
4.2 Upon arrival at the scene:
a. Assess the situation
b. Notify concerned personnel and request for deployment of
special units (SWAT or negotiation team) to respond when
c. Request for a standby medical ambulance team, fire truck and
rescue van.
d. Request assistance from the nearest PNP units, if necessary, to
cordon/secure the area and control/direct traffic
e. Cordon and isolate the area from pedestrian/vehicular traffic
f. Evacuate injured individuals and
g. Request for the evacuation of adjacent rooms.
4.3 Establish identity and objective of the perpetrators
4.4 Establish identity of the victims and determine if anyone is killed or
4.5 Determine probable location/number/weaponry of the perpetrators
within the structure/stronghold.
4.6 Persuade the perpetrator to surrender and release the hostages.
4.7 If verbal efforts to persuade the perpetrator to surrender fail, secure
the area and wait for the arrival of law enforcement agencies and
negotiation team.
4.8 Upon arrival of SWAT/Negotiation Team
a. Turn over command and control to the designated Incident/On
Scene Commander
b. Brief the Incident/On Scene Commander of the situation and
tactical problem encountered.
c. Provide all pertinent information (perpetrators description and
identification, weaponry, etc; victims’ identification and description,
condition, etc; location of victims and perpetrators; access points;
obstacles; other information;
d. Stand by for any for further instruction or questioning by the
law enforcement agencies.

5. Death (Alleged Homicide/Murder)

a. Rule 1 Par. 1, 2, 5 and 6 shall be strictly observed.

b. Coordinate immediately with Health and Safety Department