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RISCALDATORI ELETTRICI - ELECTRICAL HEATERS

To: DK ENGINEERING
Tel.:
Fax.:
to the attention of: Nguyen Ngan Giang
Pianezza 20/06/2018

Our Ref.: Domenico Marzocchi


offer n°: 181581 rev00 DG
Your Ref.: Item:
Following your appreciated request, please find hereafter our best offer for:
Unit Price Tot. Price
Pos. Q.ty Description € (Euro) € (Euro)

1 2 H E A T E X C H A N G E R - MOBILTHERM 605 - 68.990,00 137.980,00


Power 1335,0 kW - Voltage 690 V/3Ph - n° 4 Stages 333,75 kW - (DELTA Conn.)

2 1 CONTROL PANEL TO PILOT ELECTRICAL HEATER 92.220,00 92.220,00


Power 2670,0 kW - Voltage 690 V/3Ph - n° 8 Stages 333,75 kW - (DELTA Conn.)
230.200,00

Option with AISI 316 Ti heating elements

3 2 H E A T E X C H A N G E R - MOBILTHERM 605 - 55.610,00 111.220,00


Power 1335,0 kW - Voltage 690 V/3Ph - n° 4 Stages 333,75 kW - (DELTA Conn.)

4 1 CONTROL PANEL TO PILOT ELECTRICAL HEATER 92.220,00 92.220,00


Power 2670,0 kW - Voltage 690 V/3Ph - n° 8 Stages 333,75 kW - (DELTA Conn.)
203.440,00

SPARE PARTS FOR 2 YEARS 6.900,00

Attachments: Technical data sheets, Exclusion/Deviation List

SUPPLY CONDITIONS
DELIVERY TIME: : 12÷14 weeks from order receipt
DELIVERY TERMS: : FCA Masterwatt Incoterms 2010
PACKAGING: : according to our standard included
TRANSPORTATION: : to be agreed
PAYMENT: : to be agreed
OFFER VALIDITY: : 30 days
WARRANTY : see enclosed file; It shall be signed in case of order
We remain at your disposal for any further clarification you might request and we take this opportunity
to express our kind regards
Commercial Director

Domenico Marzocchi
Masterwatt S.r.l.
d.marzocchi@masterwatt.it
pag. 1
Via Collegno 31 - 10044 PIANEZZA ( TORINO) - ITALIA 1 Codice Fiscale / Partita IVA: IT 02777110012
Tel. (+39) 011/9661626 - Fax (+39) 011/9671422 Reg. Tribunale TO N. 609/82 - REA N. 607746
Web site: www.masterwatt.it - E-mail: info@masterwatt.it Capitale sociale 10.000 Euro int. vers. - N. Export: TO 000843
Cod. Customer Ref.
D.S.N° Artic. Data. 20/06/2018

Release. 00 DG
Insulation supplied by Masterwatt; H = 50 mmEach
rock electric
wool +heater
7/10 aluminum plate
housing shall contain 2 sets of heater element bundles on a
Pressure vessel according to ASME VIII div. common tubesheet
1 (U stamped) Weight +/- 10% (kg) : 3929
For Case 1 & 2 the Heaters shall be designed for 2 x 100% duty (2 heater
L N R P operating, and
bundles D 2 heater bundles
S standby).m1 For Case 3 & m2
4 the Heaters shallm3
4300 250 330 450 24'' N.16 N.2x2"NPT N.5x1/2"NPT
be designed for 2 x 50% duty (3 heater bundles operating, and 1 heater bundle
A B C F
standby). N1 N2 N3 H1 H2
250 3770 280 24" ANSI 300 lb RF 4" 300 lb RF 4" 300 lb RF 2" 300 lb RF 150 150
H E A T E X C H A N G E R - MOBILTHERM 605 -

Power 1335,0 kW - Voltage 690 V/3Ph - n° 4 Stages 333,75 kW - (DELTA Conn.)

Composed by:
- n° 156 armoured electric resistances made of INCOLOY 800 sheath - diameter 16 mm
- total length 8042 mm - bending type: U bend - length below ledge 3600 mm - neutral section 250 mm
- Electrically welded on a flange 24" ANSI 300 lb RF - Flange Material ASTM A 350 LF2
- Unit Power 8558 W - Voltage 690 V - Specific Power 2,6 W/cm²
- n° 32 unconnected armoured electric resistances made of INCOLOY 800 sheath - diameter 16 mm (SPAR
Body material: ASTM A 333 gr. 6 - 24" Length 4300 mm
with flanged inlet/outlet nozzles diameter 4" 300 lb RF
Corrosion allowance = 1 mm Joint efficiency = 1,00
Cold head heater - nominal dimension SIZE 1000x1000mm - Protection Type IP65 - Material inox AISI 316 Type NT
Cert. II 2G Ex e / d IIB T2 Gb t° cable < 78 °C - II 2D Ex e / tb IIIC T300 °C - Db
Certificate ATEX Dir. 2014/34/UE valid for ambient T (-20°C÷+40°C) and max operating T 299 °C
Safety Devices (internal head heater):
- n° 1 Thermocouple Type J L= 3.600 mm. for Fluid temperature control
set point = 274 °C
- n° 4 Thermocouple type J temperature control: sheath
set point = 330 °C

Design temperature: 17/+300 °C Mass Flow Rate: 53540 kg/h


Temperature in: 246 °C Design pressure: 20 bar
Temperature out: 273 °C Operating pressure: 10,3 bar
Operating temperature: 273 °C Test pressure: 15,5 bar
Coherence with Certification 10 ATEX 023X Rev. 3 according to ATEX Dir. 2014/34/UE - IEC 60079-0/1/7/31 verified
test pressure = 1.5 x design pressure

Attention!!! customer shall use cabes section < 2A/mm2. Junction box is designed to receive MAX: 3 cables 1 Core x 185 mm2 - for each step
Masterwatt Srl
Via Collegno 31 - 10044
Tel.: 0119661626 - Fax: 0119671422
Web: www.masterwatt.it
Email: info@masterwatt.it
Date 20/06/2018 Description
Customer DK ENGINEERING 0187_P1335_DK ENGINEERING
Attention
Project nbr.

Shell and tube - Technical data CASE 3


Required capacity 1335,00 kW
Exchanging surface 525376 cm²
Global Heat tranfert coefficient 431 W/(m² K)
Security factor 1,0473
ELECTRIC RESISTANCE SIDE
Specific capacity 2,541 W/cm²
Sheath max. temp. 330 °C
Material Inconel Alloy 800
Shell side
Fluid MOBILTHERM 605
10,3 bar g
Fluid Pressure
Fluid Flow 53540,0 kg/h
Inlet Temperature Outlet 246,00 °C
273
Temperature Fluid 280,36 °C
average temp. Fluid 266,6 °C
pressure drops Fouling 0,104 bar A
factor fluid side Fluid 0,0001 (m² K)/W
density 820 746.6 kg/m³
Fluid specific heat Fluid 2177 J/(kg K)
thermal conductivity 0,1257 W/(m K)
Viscosity 0,0056 kg/(m s)
Fluid velocity 0,3313 m/s
HEAT EXCHANGER MANUFACTURING DATA
Resistance diameter 16,0 mm
Diameter Holes 17,0 mm
LD Ratio 1,8
Nr. Of resistance 312 N° Unilab Electric Suite - ESE build 161111
Baffle type Segmental baffle
Resistance layout Special
resistance length 3350,0 mm
Neutral part lenght 250,0 mm
Shell diameter 581,0 mm
Baffles Diameter 576,0 mm
Diam. of the most ext. circ. 571,0 mm
Volume 678,0 dm³
Baffles Distance 213,3 mm
First Baffle Distance 300,0 mm
Last Baffle Distance 100,0 mm
Nr of baffles 16 N°
Baffles cut 25 %
Diam. inlet connection 102,4 mm
Diam. outlet connection 102,4 mm
E

RISCALDATORI ELETTRICI - ELECTRICAL HEATERS

Customer :
Offer n°: 181581 rev00

CONTROL PANEL DATASHEET tab 1 of 2


Power 2670,0 kW - Voltage 690 V/3Ph - 2 Heaters x 1335,0 KW - n° 4 Stages 333,75 kW - (DELTA Conn.)

rev00 rev00
1 ELECTRICAL DATA 48 PILOTING DEVICES
2 VOLTAGE (V) +/-5%: 690 50 Hz 49 INSTRUMENT: n° 1 Thermoregulator 1 PID single loop
3 POWER (kW): 2.670 50 SENSOR: 4÷20 mA precalculated value 0÷100% (see note)
4 STAGES (n°): 4+4 51
5 CONNECTION: DELTA 52
6 53
7 CARPENTRY 54 SAFETY DEVICES
8 IP: 42 Safe area 55 INSTRUMENT: n ° 10 Thermoregulator 2 set point
9 DIM. (LxDxH mm): (1600+1600+1600)x600 x h2 56 SENSOR:
10 CABLES ENTRY NET: TOP 57 - n° 2 Thermocouple Type J L= 3.600 mm. for Fluid temperature control
11 CABLES TO HEATER : BOTTOM 58 set point = 274 °C
12 TYPE: Free standing 59 - n° 8 Thermocouple type J temperature control: sheath
13 THICKNESS (mm): 1,5 60 set point = 330 °C
14 RAL (Standard MFR): 7035 61
15 ACCESS FROM: FRONT 62
16 MATERIALS: CARBON STEEL 63 INSTALLATION T - °C: Min °C Max °C
17 64 0 35
18 MAIN CUT-OUT SWITCH DOOR LOCK: 65 CONTROL ROOM: SAFE AREA
19 TYPE: MAGNETIC SETTABLE CB -LSI- type 66 ON SITE: EXCLUDED
20 Icc (kA): 25 67 CONSTRUCTION CODE:
21 I disp. (mA): 3000 68 ACCORDING TO: IEC61439-2 - IEC60445
22 AUX CIRCUITS: 24 Vac 69 ACCORDING TO:
23 70 ACCORDING TO:
24 POWER LINE CIRCUIT: 71 EXCLUSIONS for CONTROL CABINET:
25 N° 1 MULTIMETER (kW; A; V) 72 Spare Parts; Cables; Cable glands
26 N° 4 +4 EARTH LEAKAGE RELAY 2000 73 Transmitters for sensors
27 N° 4 +4 MAIN CONTACTOR 74 ATEX
28 N° 4 THYRISTOR 75 PLC / UPS module and separated auxiliary circuits
29 76 Communication serials / MODBUS
30 77 Temperature re-transmission to customer's DCS
31 78 Remote set point from customer's DCS
32 79 Full load tests
33 80 Segregated cable entry
34 81 Anti-condensation heaters
35 ANTICONDENSATION HEATER 82 Lamp test; Internal Light
36 INSIDE HEATER: NO 83 Safety barrier galvanically isolated
37 INSIDE CONTROL PANEL: YES - 150 W - 110 Vac 84 Incoming breaker with thermic safety
38 85 -
39 86 Site acceptance tests
40 ACCESSORIES 87 Start up and assistance on site
41 INT. T° CONTROLLED: FAN ON TOP 88
42 LOC/REMOTE CONTROL: NO 89 SIL
43 FLOW SWITCH CONTROL: NO 90 Surge protection
44 LABEL: ENGLISH: 91 -
45 DOCUMENT: ENGLISH: 92 -
46 93 Painting different from our standard
47 94 -

Via Collegno 31 - 10044 PIANEZZA ( TORINO) - ITALIA Codice Fiscale / Partita IVA: IT 02777110012
Tel. (+39) 011/9661626 - Fax (+39) 011/9671422 Reg. Tribunale TO N. 609/82 - REA N. 607746
Web site: www.masterwatt.it - E-mail: info@masterwatt.it Capitale sociale 10.000 Euro int. vers. - N. Export: TO 000843
RISCALDATORI ELETTRICI - ELECTRICAL HEATERS

Customer :
Offer n°: 181581 rev00

CONTROL PANEL DATASHEET tab 2 of 2


Power 2670,0 kW - Voltage 690 V/3Ph - 2 Heaters x 1335,0 KW - n° 4 Stages 333,75 kW - (DELTA Conn.)
rev00 rev00
1 FUNCTIONAL TESTS 51
2 Load control test (reduced bank load) Incl. 52
3 Earth continuity Incl. 53
4 Fucntional dry run test Incl. 51
5 Insulation test Incl. 52
6 53
7 REMOTE SIGNALS FROM DCS 54 REMOTE SIGNALS TO DCS
8 Heater ON - Normally Open (free voltage contact) 55 Signal Heater "ON" - Normally Open (free voltage contact)
9 Heater OFF - Normally Closed (free voltage contact) 56 SCR fault (free contact voltage)
10 Fluid flow presence - Normally Open (free voltage cont 57 Emerg. SHUT DOWN - Normally Closed (free voltage contact)
11 Emergency SHUT DOWN - Normally Closed (free volt 58 Selection in REMOTE - Normally Open (free voltage contact)
12 59 Common FAULT - Normally Closed (free voltage contact)
13 60
14 61
15 62
16 63
17 64 FAILURE CONDITION:
18 65 fluid overtemperature: manual reset
19 66 skin overtemperature: manual reset
20 67 Earth leakage relay: manual reset
21 68 SCR overtemperature: manual reset
22 69 ESD emergency: manual reset
23 70
24 VENDOR list materials 71 PILOTING CONTROL PHILOSOPHY
25 Main circuit breaker ABB/SIEMENS/GE 72 Masterwatt will install a system composed by:
26 Eearth leakage relay ABB/SIEMENS/GE 73
27 Main contactor ABB/SIEMENS/GE 74 n° 2 heaters total power for each 1335,0 kW, piloted by
28 Multimeters Schneider/Lovato/Siemen 75 50% ON-OFF
29 Thermoregulators MASTERWATT 76 50% SCR
30 Auxiliary relay ABB 77 n° 1 themoregulator for heater piloting, with PID algorithm
31 Carpentry for control cabinet ABB/ZANARDO 78 and temperature visualization
32 Thyristors A&G/CD AUTOMATION 79 the temperature will come to Masterwatt panel from a TT
33 Lamps and push buttons Schneider 80 transmitter on pipe at customer care
34 Therminal strip Weidmuller 81
35 Voltage supplier CC/CA Schneider/Cabur 82 n ° 1 Thermoregulators to TRIP the heater in case of fault
36 Programm. relay LOGO!8 SIEMENS 83 with temperature visualization and 1 variable set point
37 HMI 4,3" (touch screen) SIEMENS 84 the trip will be made on the MAIN CONTACTOR of
38 85 control panel
39 86
40 87
41 88
42 CABLES 89
43 For auxiliary up to 2.5 mm²: Type H07Z-K or FG17 90
44 For power circuit > 4 mm²: Type H07RN-F 91
45 92
46 CABLES INCOMING requirements 93
47 Panel suitable for cables in the range 1,4-2 A/mm² 94
48 CABLES OUTGOING requirements 95 n° 1 Earth leakage relay to trip the system in case of
49 Panel suitable for cables in the range 1,4-2 A/mm² 96 heater low insulation
50 97

Via Collegno 31 - 10044 PIANEZZA ( TORINO) - ITALIA Codice Fiscale / Partita IVA: IT 02777110012
Tel. (+39) 011/9661626 - Fax (+39) 011/9671422 Reg. Tribunale TO N. 609/82 - REA N. 607746
Web site: www.masterwatt.it - E-mail: info@masterwatt.it Capitale sociale 10.000 Euro int. vers. - N. Export: TO 000843
RISCALDATORI ELETTRICI - ELECTRICAL HEATERS

Customer : DK ENGINEERING
Offer n°: 181581 rev00

rev00 EXCLUSIONS
1 EXCLUSIONS:
2 x NDE on heater blind flange
3 x Internal painting
4 x RTD or TC for heater control
5 x PWHT
6 x Cables
7 x Certifying Authority (CA)
8 x Pickling and passivation
9 x Positive Material Identification for materials and base materials
10 x Transmitters 4÷20 mA for RDT/TC
11 x Ultrasonic Test on base materials
12 x Flow meter / safety valves / other instruments
13 x Certificate EN-10204 3.2
14 x Cable glands
15 x Site Acceptance Tests
16 x Test at full power for heaters
17 x Wind and seismic calculation
18
19
20
21 EXCLUSIONS for CONTROL CABINET:
22 Spare Parts; Cables; Cable glands
23 Transmitters for sensors
24 ATEX
25 PLC / UPS module and separated auxiliary circuits
26 Communication serials / MODBUS
27 Temperature re-transmission to customer's DCS
28 Remote set point from customer's DCS
29 Full load tests
30 Segregated cable entry
31 Anti-condensation heaters
32 Lamp test; Internal Light
33 Safety barrier galvanically isolated
34 Incoming breaker with thermic safety
35 Painting different from our standard
36 Site acceptance tests
37 Start up and assistance on site
38 Surge protection
37 SIL
38

pag. 2
Via Collegno 31 - 10044 PIANEZZA ( TORINO) - ITALIA Codice Fiscale / Partita IVA: IT 02777110012
Tel. (+39) 011/9661626 - Fax (+39) 011/9671422 Reg. Tribunale TO N. 609/82 - REA N. 607746
Web site: www.masterwatt.it - E-mail: info@masterwatt.it Capitale sociale 10.000 Euro int. vers. - N. Export: TO 000843
RISCALDATORI ELETTRICI - ELECTRICAL HEATERS

Customer : DK ENGINEERING
Offer n°: 181581 rev00

rev00 NOTES / DEVIATIONS


39 NOTES / DEVIATIONS:
40 x Material ASTM A333 GR6 proposed instead ASTM 516 GR.70 (SHELL)
41 x Material ASTM A350 LF2 proposed instead ASTM A105 (FLANGE)
42 -
43 -
44 -
45 -
46 -
47 -
48 -
49 -
50 -
51 -
52 -
53 -
54 -
55 -
56 -
57 x Welding procedures included
58 x Certificate EN-10204 3.1 included
59 x Drawings and instruction manuals included
60 x Tests included: hydrostatic / ohmic value / rigidity / insulation
61 -
62 x Painting as per our standard included
63 x Grounding lugs included
64 x Welded type solution for heating elements
65 -
66 x Pressure vessel in accordance with ASME VIII Div.1 (U-Stamped)
67 -
68 -
69 x Mechanical calculation according to ASME VIII Div.1 included
70 -
71 -
72 -
73 -
74 -
75 -
76
77
78 -
Commercial Director

Domenico Marzocchi
Masterwatt S.r.l.
d.marzocchi@masterwatt.it
pag. 1 + enclosed files ag. 3
Via Collegno 31 - 10044 PIANEZZA ( TORINO) - ITALIA Codice Fiscale / Partita IVA: IT 02777110012
Tel. (+39) 011/9661626 - Fax (+39) 011/9671422 Reg. Tribunale TO N. 609/82 - REA N. 607746
Web site: www.masterwatt.it - E-mail: info@masterwatt.it e sociale 10.000 Euro int. vers. - N. Export: TO 000843
Riscaldatori Elettrici

GUARANTEE CONDITIONS
Products: electric heaters for industrial applications; sensors for temperature control; steel plate and fibre
assemblies used as thermal protections and insulation.

1. Start and duration


The guarantee starts from the date of delivery of the product
The duration is 12 months
No claim is accepted if one year passes from the event requiring the intervention of the guarantee
conditions (see art. 1495 e 1497 2º comma cod. civ.).

2. Acknowledgement of the guarantee intervention and time for resolution of non conformances.
The confirmation of the intervention of the guarantee conditions is a Masterwatt S.r.l. responsibility. The
intervention of the guarantee conditions will be confirmed whenever construction defects will be
identified in the materials or if it is acknowledged that the product delivered to the customer is not
compliant with the requirements fixed in the order confirmation.
The products, for which the application of the guarantee conditions is requested, shall be sent free of
charge to Masterwatt plant.
A maximum of 20 working days will be requested from the date of acceptance of the returned product to
the date of delivery of the repaired/new product. This period does not include the normal shutdown
periods of Masterwatt plant.
The guarantee consists in the repair of the products or in the free-of-charge replacement with other
products of the same type as those described in the order confirmation. The transportation costs will be
paid by Masterwatt in case the intervention of the guarantee conditions is acknowledged. In all other
cases they shall be paid by the Customer. The transportation costs paid by Masterwatt are limited to
those required to transport the defective product from the customer plant (to which the product was
initially delivered) to Masterwatt plant and vice-versa. In no case Masterwatt will pay the transportation of
the defective product from the product final installation plant to the customer plant or to Masterwatt.

3. Inapplicability of the guarantee


The guarantee cannot be applied in the following cases:
 End of the guarantee period: the time interval between the date of the 1st delivery (as detailed in
the transportation documents) and the date of return of the defective product (as registered by
Masterwatt incoming inspection personnel) shall be lower than the values defined in art. 1495 cod.
civ. (1 year – see also point 1).
 Improper use: the product has been damaged after having been used outside the technical
specifications detailed in the order confirmation (also those which are implicit) or without respecting
the use and maintenance prescriptions of the User Manual.
 Product modification/accident: the product has been modified or altered by somebody that is not
Masterwatt S.r.l.. This includes the case of accidental modification.
 In all cases described in art. 1491 cod. civ. .

4. Declination of responsibility
In no case Masterwatt S.r.l. and its suppliers will be liable for damages (here including, without any
limitation, the damages due to loss of profits, interruption of production or other patrimonial losses), due
to the use of its products, with the exclusion of the responsibilities defined by the Italian law. This is valid
also in the cases in which Masterwatt S.r.l. or its suppliers have been advised of the possibility of such
damages to occur.

MASTERWATT S.r.l. Via Collegno, 31 – 10044 Pianezza (TO) Cap. Soc. 10000 Euro iv
Internet: www.masterwatt.it Tel. +39-011-9661626 - Fax. +39-011-9671422 - Fax Acquisti +39-011-9675549
e-mail: info@masterwatt.it C.C.I.A.A. Torino N. 607746 Tribunale Torino Reg. Soc. N. 609/82
Codice Fiscale / Partita IVA IT 02777110012 - N : Meccanografico Export TO 000843
MASTERWATT S.r.l. Via Collegno, 31 – 10044 Pianezza (TO) Cap. Soc. 10000 € iv
Tel. +39-011-9661626 - Fax. +39-011-9671422 - Fax Acquisti +39-011-9675549
C.C.I.A.A. Torino N. 607746 Tribunale Torino Reg. Soc. N. 609/82
Codice Fiscale / Partita IVA IT 02777110012 - N : Meccanografico Export TO 000843
Riscaldatori Elettrici

GENERAL SUPPLY CONDITIONS


The following supply conditions apply to all Masterwatt supplies unless different written agreements are established between Masterwatt and his Customer:

1. The goods travel at Customer’s risk. Therefore, any damage caused anticipated delivery has no effect on the agreed payment terms
by the carrier or by accidental events occurred after delivery to the unless this is explicitly agreed with the Customer.
carrier has to be borne by the Customer.
9. Prices are fixed in the currency detailed in the Order Confirmation
2. The payment is due from the day when the ordered material is and will be invoiced in that currency. The order confirmation
made available in Masterwatt stock. details also if the packaging of the goods is included in the price or
The terms of payment are those written in the Order Confirmation if it will be invoiced separately.
issued by Masterwatt. In case these terms are not respected,
Masterwatt will apply, as interest rate for delayed payment, the 10. The prices detailed in the Order Confirmation are to be considered
commercial rate normally applied by the banks for the trust loans at binding for Masterwatt if the delivery date differs from the issue
the moment when the non respecting of the payment terms is date of the Order Confirmation by no more than 3 weeks. Beyond
manifested. In addition, all the costs borne by Masterwatt for the this limit, Masterwatt reserves the right to vary the price written in
recovery of the agreed payment amount shall be charged to the the Order Confirmation if factor which are out of Masterwatt
Customer. control (e.g.: cost increase of raw materials or of energy) should
induce a variation to the product costs. Such price variation cannot
3. In case the goods are made available to the Customer within the be refused by the Customer if it is below 15 % of the price
contractual terms but are not collected by the Customer within 10 originally written in the Order Confirmation. Price increases above
days from the “goods ready” advice, Masterwatt reserves the right 15 % give the Customer the right to cancel the order but the
to send the goods to the Customer, at his cost, or to charge to the products already produced by Masterwatt (even if representing only
Customer an amount that corresponds to the storage costs. a partial production) shall be accepted for delivery. The price for
the delivered products shall be the one corresponding to their value
4. In case the Customer does not provide to collect the goods within plus the requested price increase, as far as not exceeding the
60 days from the “goods ready” advice (or in case the received already mentioned 15 % price increase threshold.
goods are refused without a justification considered valid)
Masterwatt will take all the measures considered appropriate to 11. The Order Confirmation shall be returned for acceptance,
remove these goods from its stock. This will not result into any countersigned by the Customer, latest 15 working days before the
obligation towards the Customer and will not prevent Masterwatt to date of delivery indicated in the Order Confirmation itself. In case
claim for the compensation of the incurred damage. the time between the date of expedition of the Order Confirmation
and the date of delivery is less than 15 working days, the Order
5. Complaints relevant to the quality of the goods shall be Confirmation shall be countersigned for acceptance within one
communicated within 15 days for the date of receipt of the goods working day from the day of receipt and, in any case, not later than
by the Customer. In case of hidden defects, the communication 3 working days after its expedition. Order Confirmations for which
shall be done within 3 days from the discovery of the defect. No Masterwatt should not receive the copy countersigned for
claims will be considered if raised after these terms acceptance will be considered accepted by the Customer 4 working
days after its expedition.
6. Any time the Customer intends to complaint for the quality of the
delivered goods, the repair or replacement terms shall be agreed 12. The supply of the products and services will be performed by
with Masterwatt before returning the goods. Masterwatt reserves Masterwatt in accordance with what is specified in the Order
the right to refuse returned products whose defects are not properly Confirmation. In case of conflict between the Order Confirmation
explained or for which the Customer has not clearly mentioned and the order of the Customer, the Order Confirmation shall be
which requirement of the supply (as described in the Order considered the superseding document. Should the Customer
Confirmation) has not been fulfilled. Damages caused by defective identify a discrepancy between what written in the Order
products do not give right to any reimbursement. Only the repair or Confirmation and what requested in his order, he shall notify in
the substitution of the goods will be granted. written this discrepancy to Masterwatt specifying that the Order
Confirmation is not accepted or is accepted with the modifications
7. The delivery dates written in the Order Confirmation are not to be that are communicated in written by the Customer to Masterwatt.
considered a mandatory engagement because they also depend on These modification will have to be accepted in written by
factors which are out of Masterwatt control (lack of raw materials Masterwatt who will issue an updated Order Confirmation which
on the international market, strikes, power supply black-out). In includes the agreed modifications: it will replace in total the
case Masterwatt agrees with the Customer a mandatory delivery previous Order Confirmation.
date, this engagement will be honoured at the best of the company
capabilities. In all cases, such engagement cannot be considered 13. Masterwatt heaters are manufactured in compliance with the Italian
valid if external factors, which are out of Masterwatt control, take and European specifications relevant to the electric heaters used in
place and prevent its fulfilment. the industrial applications. The power stamped onto the nameplate
Delayed deliveries can in no case give right to reimbursement of is the one absorbed at ambient temperature (20 °C).
potentially incurred damages. The application of penalties for late
delivery or the refusal to accept the goods due to a late delivery can 14. Other rules or exceptions which could be in contrast with those
be accepted only if agreed in advance and in written between specified in these General Supply Conditions do not have any
Masterwatt and the Customer. validity unless agreed in written by a Masterwatt legal
representative.
8. Masterwatt reserves the right to deliver the goods in advance,
without any prior advice, if the delivery takes place no more than
30 days before the date written in the Order Confirmation. The