211 NW GINA WAY #314 ALOHA, OR 97006 PHONE 503-810-7738 • E-MAIL JAMES.NICHOLAS@WASTR ILITH2K.

COM

JAMES NICHOLAS

OBJECTIVE To provide essential business and technological support

SUMMARY OF QUALIFICATIONS

Comfortable with multi-tasking and tight deadlines, finding solutions to difficult projects and creating new/improved solutions for specific tasks independently Experienced in working in the business environment assisting customers, other techs, managers, and other departments Experienced using Microsoft Office applications, Windows Server networks, and Linux networks Experienced with client-side and server-side web applications in a non-WYSIWYG environment, most notably those in PHP/MySQL such as osCommerce and Drupal Experienced creating and maintaining custom reports in Microsoft Excel and Access Extensive training and hands on use with Webtrends Analytics and familiarity with Google Analytics Experience managing customers and looking for what they need versus what they think they need Experience using JavaScript and JavaScript libraries such as jQuery and YUI Familiar with basic ActionScript for Adobe Flash as well as Android’s SDK

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PROFESSIONAL EXPERIE NCE

WebTrends, Inc (503-553-2277)
May 2008 to Current Technical Support Engineer I

Portland, OR

Provide support and troubleshooting for WebTrends Analytics customers for supported environments through email and phone utilizing internal tools and tools such as Office LiveMeeting Utilize all available technologies and knowledge to help customers Offer advice and consulting relating to custom report creation and tagging to both internal and external customers

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Yahoo!, Inc (408-349-3300)
May 2007 to May 2008 Customer Solutions Advocate
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Hillsboro, OR

Cross trained in both Yahoo! Search Marketing and Yahoo! Small Business Provide consultative support to advertisers with Yahoo! Search Marketing concerning their online ads including campaign organization, developing ads for target customers, and choosing appropriate keywords Provide support in Yahoo! Small Business to web hosting customers including issues with their web hosting space, email, FTP access, domains, and DNS Develop tools for team including data collection utility and team homepage with IRC chatroom

and later CfMC Survent. Track and report on KPI’s such as revenue loss. and provide support when required Answering inbound phone calls providing customer service Jul 2005 to Mar 2007 Internal Auditor  Sep 2002 to Jul 2005 Coach  May 2002 to Sep 2002 Agent  Research Data Design. WA Responsible for programming client questionnaires. Application Developer. Inc (888-292-2020) Mar 2007 to May 2007 IT/Development  Beaverton.Encompass Teleservices. manipulating and loading samples. Administer Active Directory domain including defining group policies based on business policies. Development. Built and maintained “fone” shells containing sample programs Assisted in developing testing and troubleshooting procedures to assure quality  Communication Center. OR Provide network. and software support at all levels. OR Programmed client provided questionnaires and reports using ACS-Query. Inc. and Administration Associates of Applied Science in Computer Information Systems focusing on E-Commerce and Database Administration Graduated Colville High School    REFERENCES Shauna Perry   Bettina Chuck   Personal Friend (509) 869-1476 Assistant Operations Manager (503) 298-8633 Sr. Assisted other programmers with technical/programmatic issues EDUCATION  Career Pathways Certificates for Database Design and SQL as well as Network Administration: Linux/Unix Server Network Security E-Commerce Certificate focusing on Design. and root cause. (509-684-8228) Dec 1997 to Nov 1998 Programmer  Spokane. Development of processes to improve these KPI’s on a center-wide level Supervise other employees. and testing programs. offer accurate information and educate other employees on where to find said information. accuracy. Inc (503-412-3300) Nov 1998 to Mar 2002 Programmer  Portland. hardware. GPJ (503) 609-0011 Co-worker/Customer Service Representative (503) 709-2721 Freelance Flash Developer (503) 515-5498 Yahoo! Search Marketing Manager (503) 309-5900 Amy Mallory   Lavell Alexander   Jared Stanbrough   Terry Gaines   .

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