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Phil Keith



Project Manager (PMP #1929729) NTA Life, Inc. (Addison, TX)
October 2013 – Present

Manage SDLC projects using both Agile/Iterative and waterfall project methodologies for an A.M. Best A-
rated supplemental insurance company. Develop and maintain project controls – planning, budgets,
requirements, schedules, action items, risks, lessons learned and ensure adherence to Compliance, Legal and
Project Management Standards and Software Development Lifecycle best practices.

 Acting Scrum Master and Product Manager that is developing a full-service online business product
application website. This will provide customers the ability to purchase products 24/7 and expedite
our application process. This project targets to increase revenue by 30% over the next two years and
increase customer base penetration by 10% over the next 12 months.
 Managed portfolio of new Product Development projects, from design through implementation and
marketing, delivering in fixed release windows. This included working in tandem with Marketing and
Compliance departments, and every level of employees including the C-suite.
 Directed the implementation of Customer Relationship Management system (SugarCRM), which
automated major business process workflow and increased sales force recruitment by 40% in a 14-
month period.
 Managed oversight of the organization’s inaugural Enterprise Risk Management initiative which
analyzed risk gaps across the enterprise and drove iterative projects to mitigate those risks. Those
efforts reduced the risk gap by 80% in a 12-month period.

Media Content Coordinator NTA Life, Creative team
April 2011 – October 2013
Produce digital marketing material and assets for a range of media projects including print materials,
websites, social media, branding, videos productions and marketing communications. Manage social media
presence for company including content push, interaction with affiliates, and customer engagement.

Disaster Recovery Coordinator / Documentation Specialist NTA Life, IT
August 2007 – April 2011

Support Technician Specialist CBF, Non-Profit, Decatur, GA
May 2002 – August 2007
PMP certified, Clarizen Project Management IS (similar to MS Project), Adobe Creative Suite, SugarCRM, MS
Office Suite; Experience with projects incorporating Java, JavaScript, PHP, C#, MVC-based technologies, WINS
software stack.

EDUCATION - BBA, Management Information Systems, Baylor University, Dec 2000