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4436 Fair Springs Road, Charlotte, NC 28227 | H: 9803127586 | C: 7049779326 |

Background, Objective
Dedicated Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success.

Areas of Expertise
Strong organizational skills Large cash/check deposits expert
Active listening skills Markdown/promotional procedures
Energetic work attitude Telephone inquiries specialist
Courteous demeanor Invoice processing
Opening/closing procedures

Relevant Experience

Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and
Consistently generated additional revenue through skilled sales techniques.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Bilingual Spanish/English

Work Experience
Customer Service Representative Aug 2017 to -

Kohl’s - Matthews, NC
-Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
-Prevented store losses using awareness, attention to detail and integrity.
-Cross-trained and provided back-up for other customer service representatives when needed.
-Worked as a team member performing cashier duties, product assistance and cleaning.
-Performed store opening duties, including counting cash drawers and checking all equipment for
proper functioning.
-Responsible for managing the check-in process, ensuring our customers have the proper documentation

-Frequently lifting bags or items weighing up to 50 pounds

-Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation

Customer Service Representative/Host Jan 2016 to Feb 2018

Hibachi Buffet Sushi and Grill- Matthews, NC

- Responsible for greeting customers and maintaining a positive uplifting attitude.

- Take guests to their table and provide them with proper utensils.
- Maintaining an orderly environment, customer service the number one priority.
- This position requires standing for extended periods.

Educational Background

CPCC currently enrolled – Charlotte computer Engineering NC, United States 2017 – Today
High School Diploma
David W. Butler High School - Matthews, NC, United States 2013-2017


Kohl’s Corporation
Position: Manager
(704) 533-3615

Elis P. Gomez
Hendrick Acura
Position: Representative
(980) 312-7586

David Evatt
Monroe Police Department

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