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Technical support and Access to spare parts

Training objectives:
You know how to access general and
specific spare parts lists

SINAMICS Date: 06.03.2007 SITRAIN Training for


Automation and Drives
Siemens AG 2007. All rights reserved. File: ABU DHABI: Page 17 - 1

Technical support and Access to spare parts


Content Page
Internet access to documentation, firmware, software....................................................................... 3
Support for trouble-shooting via “Support request“............................................................................ 4
Service & Support at Automation and Drives.................................................................................... 5
Your access to ordering spare parts................................................................................................. 6
Your access to ordering spare parts................................................................................................. 7
Deliverable spare parts for SINAMICS............................................................................................. 8
Access to “Spares On Web“............................................................................................................. 9
Specific spare part list via “Spares On Web“..................................................................................... 10
Spare parts for SINAMICS S150...................................................................................................... 11
Contact to order spare parts: Select country and location................................................................. 12
Spare parts via Repair Center.......................................................................................................... 13
Product information via “WebLogX“.................................................................................................. 14
Product information via “WebLogX“.................................................................................................. 15
Spare parts: Registry....................................................................................................................... 16

SINAMICS Date: 06.03.2007 SITRAIN Training for


Automation and Drives
Siemens AG 2007. All rights reserved. File: ABU DHABI: Page 17 - 2
Internet access to documentation, firmware, software

SINAMICS Date: 06.03.2007 SITRAIN Training for


Automation and Drives
Siemens AG 2007. All rights reserved. File: ABU DHABI: Page 17 - 3

Support for trouble-shooting via “Support request“

SINAMICS Date: 06.03.2007 SITRAIN Training for


Automation and Drives
Siemens AG 2007. All rights reserved. File: ABU DHABI: Page 17 - 4
Service & Support at Automation and Drives

http://support.automation.siemens.com

SINAMICS Date: 06.03.2007 SITRAIN Training for


Automation and Drives
Siemens AG 2007. All rights reserved. File: ABU DHABI: Page 17 - 5

Your access to ordering spare parts

SINAMICS Date: 06.03.2007 SITRAIN Training for


Automation and Drives
Siemens AG 2007. All rights reserved. File: ABU DHABI: Page 17 - 6
Your access to ordering spare parts

SINAMICS Date: 06.03.2007 SITRAIN Training for


Automation and Drives
Siemens AG 2007. All rights reserved. File: ABU DHABI: Page 17 - 7

Deliverable spare parts for SINAMICS

SINAMICS Date: 06.03.2007 SITRAIN Training for


Automation and Drives
Siemens AG 2007. All rights reserved. File: ABU DHABI: Page 17 - 8
Access to “Spares On Web“
http://intra1.nbgm.siemens.de/ld-intranet/html_76/ersatzteilkat.html

Intranet offers access to general


spare parts available also for
customers (PreSales SINAMICS).

After definition of order- and serial-


number the specific spare parts
list is generated (SINAMICS).

SINAMICS Date: 06.03.2007 SITRAIN Training for


Automation and Drives
Siemens AG 2007. All rights reserved. File: ABU DHABI: Page 17 - 9

Specific spare part list via “Spares On Web“

After definition of the serial-number a


specific spare parts list is generated
for the particular cabinet.

SINAMICS Date: 06.03.2007 SITRAIN Training for


Automation and Drives
Siemens AG 2007. All rights reserved. File: ABU DHABI: Page 17 - 10
Spare parts for SINAMICS S150

For each cabinet a specific


spare parts list containing
following information is
generated:
- order number
- quantity
- description

SINAMICS Date: 06.03.2007 SITRAIN Training for


Automation and Drives
Siemens AG 2007. All rights reserved. File: ABU DHABI: Page 17 - 11

Contact to order spare parts: Select country and location

SINAMICS Date: 06.03.2007 SITRAIN Training for


Automation and Drives
Siemens AG 2007. All rights reserved. File: ABU DHABI: Page 17 - 12
Spare parts via Repair Center

SINAMICS Date: 06.03.2007 SITRAIN Training for


Automation and Drives
Siemens AG 2007. All rights reserved. File: ABU DHABI: Page 17 - 13

Product information via “WebLogX“

https://www.weblogxparts.industry.siemens.com/WebLogX/Esprit/Internet/Kundenauskunft/Home/Home.aspx

Product numbers and order numbers not listed in WebLogX are handled by
other locations.

Î For detailed information refer to FDB

SINAMICS Date: 06.03.2007 SITRAIN Training for


Automation and Drives
Siemens AG 2007. All rights reserved. File: ABU DHABI: Page 17 - 14
Product information via “WebLogX“

For each product number following


information will be provided:
• material information
• price
• contact
• number of units on stock

SINAMICS Date: 06.03.2007 SITRAIN Training for


Automation and Drives
Siemens AG 2007. All rights reserved. File: ABU DHABI: Page 17 - 15

Spare parts: Registry

serial-no.
order-no.

SINAMICS Date: 06.03.2007 SITRAIN Training for


Automation and Drives
Siemens AG 2007. All rights reserved. File: ABU DHABI: Page 17 - 16