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User Manual (en

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IP Telephone

tiptel 3020

tiptel

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tiptel 3020 User Manual

Table of Content
Table of Content ............................................................................................................................. 3

Safety notes .................................................................................................................................... 6

Getting Started ................................................................................................................................ 8

Packing List .............................................................................................................................. 8

Phone Installation .................................................................................................................... 11

1. Attach the Foot stand................................................................................................... 11

2. Connect the Handset and optional Headset ................................................................. 11

3. Connect the Network and Power................................................................................. 12

Initialization ............................................................................................................................ 13

Getting Familiar with Your Phone .............................................................................................. 14

Hardware Components Preview.............................................................................................. 14

Icon Preview ........................................................................................................................... 17

Memory Key Function Overview ........................................................................................... 19

Basic Features Configuration ..................................................................................................... 21

Web Login ............................................................................................................................... 21

Administrator Password .......................................................................................................... 22

Language ................................................................................................................................. 23

Time and Date ......................................................................................................................... 24

Ring Tone ................................................................................................................................ 27

Volume .................................................................................................................................... 30

Directory ................................................................................................................................. 31

Basic Call Features ...................................................................................................................... 34

Place a Call ............................................................................................................................. 34

End a Call ................................................................................................................................ 35

Redial a Call ............................................................................................................................ 35

Receive a Call ......................................................................................................................... 36

Auto Answer ........................................................................................................................... 36

3

.......................................................................................... 52 Speed Dial ........................................................................................................................................................................... 45 Reject Anonymous ................................................................................................................................................................................................................... 58 Record ................. 61 DTMF ................................................................................................................................................. 46 Call Mute ....................................................................................................................................................................... 62 Factory Reset ...................................................................................................................................... 52 Intercom ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 47 Key as Send........................................................... 63 4 ...............................................................................................................................................................................................................................tiptel 3020 User Manual Call Hold .................................. 41 Call Return ............................................................................................................................................................................................................................................................ 52 Voice Message............................................................................................................................. 39 Call Forward ..................................................................................... 44 Hide Caller ID ...................................................................................................... 55 BLF ....................................................................................... 48 No Key Entry Timeout ........................... 37 Call Transfer.................. 48 Keypad Lock ........................ 56 Shared Line ................... 60 Paging .......................................................................................... 50 Advanced Features ........................................................................ 49 Hot Line .................. 38 Call Conference........................................ 55 Group Pickup .............................. 59 Call Park.......................................................................................................... 61 Prefix ......................................................................................... 47 DND .......................... 54 Direct Pickup ...........................................................................................................................................................................................................................................................................................................................................................................................................

................................................................................................ 64 Disposal.............................. 64 Warranty ............................................. 64 Declaration of conformity ............. 64 Guarantee ................................................................................... 64 5 .....................................................................................................................................................................................................................................................................................................................................tiptel 3020 User Manual Appendix .....................................

unplug any communication lines.  Only such devices may be connected to the phone.  Before opening the device. 6 .  In case of operating the device with external AC adapter:  Only the original AC adapter (Article-No. Connected cables must not be bent excessively or subjected to mechanical strain. Do not use chemicals or abrasive cleaners. damp cloth to clean the device. swimming pool.  Disposal of this device must be carried out according to local regulations.  During a thunder storm you should neither phone nor connect or disconnect any lines (electrical shock hazard in case of a lightning strike)  Opening the device and conducting improper repairs may hazard the user.  In case of malfunctions disconnect power cord and all communication lines.tiptel 3020 User Manual Safety notes  You may not set-up and use this device in the following surroundings: o Outdoors o In damp or wet spaces (bath. etc.  Connecting cables must be wired inside buildings only (Danger of electrical shock due to transients). 3054051) may be used (Danger of electrical shock and/or fire)  The AC adapter must be easily accessible so that it can be removed from the wall outlet any time in case of danger.  Make sure that the connecting lines are installed carefully so that no one can trip over the cable.  Only headsets with integrated volume limiter for hearing protection according to EN 60950 may be used.  Please note that in case of mains outage emergency calls cannot be placed. shower. which deliver safety extra low voltage (SELV).) o In hazardous environments o In locations exposed to direct sunlight o At ambient temperatures below 0 °C or above 40 °C o In case of strong vibrations or shocks o In dusty environments  Only use a soft.

7 .tiptel 3020 User Manual  In case of malfunction remove the AC adapter from the wall outlet and disconnect any communication lines.  Any changes or modifications not expressly approved by the manufacturer can void the user's authority to operate the equipment. has been developed and manufactured in compliance with Standard EN 60950 "Safety of information technology equipment". AC adapter (inclusive.  The device.  Before opening the device remove the AC adapter from the wall outlet and disconnect any communication lines.

The phone device 2. The footstand 8 .tiptel 3020 User Manual Getting Started Packing List The package contains the following parts. please check if all the items are not missed: 1.

Handset 4. Power adapter (optional) 9 .tiptel 3020 User Manual 3. Headset cord 5.

Quick installation reference 10 . Ethernet cable 7.tiptel 3020 User Manual 6.

tiptel 3020 User Manual Phone Installation 1. Connect the Handset and optional Headset 11 . Attach the Foot stand 2.

Connect the Network and Power 12 .tiptel 3020 User Manual 3.

The phone LCD screen will display "Booting" And then show “Initializing “during the initialization. the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. IP address. e. By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings. subnet mask.tiptel 3020 User Manual Initialization After your phone has been powered up.g. default gateway. 13 . DNS server.

Blink red: a call incoming Soft keys Labels automatically to identity their context-sensitive features. messages. Navigation keys Up arrow key: To move up of the selection shows on the 14 . OK. Steady green: idle interface. during a call. accounts. 2. Power Indicator LED To indicate the power status The phone supported up to 4 accounts Line keys 1. LCD screen soft keys. 1..tiptel 3020 User Manual Getting Familiar with Your Phone Hardware Components Preview Item Description To Presentation all information about the date& time. calls and other some information.

To return to idle screen. BLF 4. Direct Pickup 7. Intercom 10. Voice mail Memory Keys 6. 1. 2. BLF List 5. Group Pickup 8. 1. Left arrow key: To move left of the selection shows on the screen. Hold 15 . To mute the voice during the call (green light). Down arrow key: To move down of the selection shows on the screen. Call Park 9. Conference To place a conference call To be configured as different function as: 1. Speed Dial 3. Prefix 12. DTMF 11. Mute key 2. Line 2. To un-mute the call. Right arrow key: To move right of the selection shows on the screen. To cancel the information or call on the screen.tiptel 3020 User Manual screen.

Hot -desking 19. Redial 16. Conference 14. Volume To increase the volume. Record 22. Paging 21. To decrease the volume. Shared Line The LED lights status when set as Shared line: Stay green: Idle Stay red: Busy Blinked green: Ring Back Blinked red: A call incoming Steady orange: During a call Blinked orange: Public Hold Blinked green: Private Hold Light Drown: Unregistered Speaker Press this button to place a call in hands-free mode. DND 15. SMS 18. Transfer 17.tiptel 3020 User Manual 13. 16 . To dial the previous dialed number. Call Return 20. Redial To act as send key.

To show the accounts status and some other relevant Information information. letters and so on. Headset To indicate that the phone is or not in Headset mode. Message To indicator the New message. Alphanumeric keypad To enter the phone numbers.tiptel 3020 User Manual Hold To hold or to resume a call during a conversation. and press to read. Icon Preview Icon Description Network down Registered succeed Unregistered Speakerphone mode Handset mode Headset mode Voice messages Text message 17 . To transfer a call to a third party. Transfer To enable or disable Forward feature during the idle page.

tiptel 3020 User Manual Mute Do Not Disturb Volume is 0 Hold Received calls Dialed Calls Missed calls Forward calls Conference Keypad locked Keypad unlocked 18 .

tiptel 3020 User Manual Memory Key Function Overview Line Speed Dial BLF BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Conference Forward Transfer Hold DND 19 .

tiptel 3020 User Manual Redial Call Return Record URL Record Paging Group Listening Public Hold Private Hold Shared Line URL 20 .

tiptel 3020 User Manual Basic Features Configuration This part will mainly introduce the basic configuration as the Time. Get the IP address: Press Menu →Status →Information. 21 . 3. Input the user name (default is admin). Input the IP Address in the web browser. 2. password (default is admin). and Volume… Web Login 1. 4. Language. Login successfully.

tiptel 3020 User Manual Note: The PC and phone should be in the same segment. new password and confirm the new password. Press save soft key or to save the new password. Enter the current PWD (password). 3. Click to save the configuration. then “SIP Server” should be set as “SIP Server’s IP address: server port. Fill the value 3.”. When register the accounts in web and the server port is not “5060”. Management → Password 2. 22 . for example.168.0. Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface. Press Menu → setting → Advanced settings → password (default admin) → Phone Setting → Set Password 2. To change to password via Web Interface 1. “192. And the default password of the administrator is: admin To change to password via Phone Interface 1.122: 5090”.

To change the language via Phone interface 1. 3. Press or Save soft key to save the configuration. Select the necessary one. 2. Setting → Preference →Web Language 2.tiptel 3020 User Manual Note: When you use the web interface: user name: admin. 23 . password: admin(default) Language The default Phone interface language is English. To change the language via Web Interface 1. Press to save the configuration. Press Menu → Setting → Basic Settings → Language.

To press Menu → Setting → Basic setting → Time & Date → SNTP Settings 2.tiptel 3020 User Manual Note: All languages may not be available for selection. Press or . The available languages depend on the language packs currently loaded to the IP phone. Press or Save soft key to save the configuration. and it can be set and change by SNTP server automatically or manual setting. and Daylight Saving. 3. or to change the Time zone. 4. To configure the time and Date by SNTP setting 1. Note: 24 . Fill the NTP server1. Time and Date The time and date show on the idle page. NTP Server2.

select the one you want and press save or confirm key to save the configuration. Press or Save soft key to save the configuration. Press and or press to change between 12 Hour or 24 Hour. To configure the Time & Date Format 1. Press and or change the right time. D-M-Y(day-month-year). To press Menu → Setting → Basic setting → Time & Date → Manual Settings 2. all zone will show on the display. Press or Save soft key to save the configuration. To configure time and date manually 1. or you can input the right time. To press Menu → Setting → Basic setting → Time & Date Format 2. 25 .tiptel 3020 User Manual Press . 3. Press and or press to change among Y-M-D(year-month-day). M-D-Y(month-day-year). 3. 4.

Press to save the configuration. Network → Advanced →NTP Server 3. Press and or press to change between Disable and Enable. Setting → Preference →Time Zone 2. 26 . 3. password: admin(default) 2. Fill the value in the blank. To configure the Time and Date by web interface 1. Login Login name: admin. To press Menu → Setting → Basic setting → DHCP time 2. Select the necessary one. To change the Time Zone and Date Display Format via web interface 1.tiptel 3020 User Manual To configure the DHCP time 1. Press or Save soft key to save the configuration. 3.

Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface 1. 2. Press or Save soft key to save the configuration. Press and to select the aimed one. 27 .tiptel 3020 User Manual Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server. Press Menu → Setting → Basic Settings → Ring Tone. 3. please contact your system administrator for more information.

Press Directory 2.tiptel 3020 User Manual To adjust the Ring Tone Type via Web Interface 1. Press Detail soft key to edit the contact. Select the wanted one 3. Click to save the configuration. Select the target contact 3. Account → Advanced → Account Ring Tone 2. To configure Distinctive Ring Tone via Phone Interface 1. 28 .

3. To configure Distinctive Ring Tone via Web Interface 1. 29 . Directory → Directory → Contact 2. Press and to select the wanted Ring Tone for the contact 5. Choose the Ring Tone you want to use. Click → to save the configuration.tiptel 3020 User Manual 4. Press Save soft key to save the contact.

To adjust the headset volume To press and during a call in headset mode. To adjust the Ring tone volume 1.tiptel 3020 User Manual Volume You can adjust the volume for the phone by the volume keys: and . Option 1: To press and on the idle page 2. To adjust the speaker Volume To press and during a call in speaker mode. To adjust the handset volume To press and during a call in handset mode. Option 2: To press and during the call is ringing. 30 .

tiptel 3020 User Manual Directory In the directory. To add contacts list into local directory To add contacts manually 1. in the blacklist to prevent from being disturbed. Phone number… 4. 3. Press save soft key or to add the contacts successfully. Edit the necessary information as Name. Or put some anonymous phone No. (Press and switched among the All calls. Phone number… 5. Missed Calls and Forward Calls). Press Menu → DIR → Contacts 2. business partner or anyone others’ phone No. Press History soft key or press Menu → Logs → Local history 2. Dialed calls. A. Press Add soft key . so you will not forget their number. To add contacts from Logs 1. 3. Press and to select the targeted one. you can add or delete your friends. Press Option soft key → Add to Contacts 4. Enter the necessary information as Name. Press save soft key or to add the contacts successfully. 31 . Received calls.

32 . Press and then press button. Enter the name. number and some other information.tiptel 3020 User Manual To add contacts via web interface 1. 3. Click Directory 2.

Phone number… 4. Press Option soft key → Add to Blacklist 4. Press and to select the targeted one. 3. Phone number… 5.tiptel 3020 User Manual B: To add contacts into blacklist To add blacklist manually 1. Press Add soft key. 3. Press History soft key or press Menu → Logs → Local history 2. 33 . Press Menu → Directory → Blacklist 2. Edit the necessary information as Name. Press save soft key or to add successfully. To add blacklist from history 1. Press save soft key or to add the contacts successfully. Enter the necessary information as Name.

then the call is sending. or press the Line key. Press the number. 3. Enter the desired number. Pick up the handset. Headset and Hands-free speakerphone. To place a call by Handset 1. To place a call by Headset: 1. 3. then you can hear the dial tone. Press or press the Send softkey. 34 . To place a call by call history or Directory 1. Press the . then the call is sending. 2. then the call is sending. 2. Press Send soft key to make the call. Press and to select the targeted one. 2. Placing a call by hands-free speakerphone 1. Press or press the Send soft key. Press the History soft key (On the idle page) or Menu → History /Directory 2. Press or press the send softkey. Press the ( light is Green). or press a line key and dial the necessary number. 3.tiptel 3020 User Manual Basic Call Features Place a Call There are three ways to dialing a call: Handset.

Note: During the conference. To end a call under Headset Mode Press the Cancel soft key or press . For more information. to end the call is same as mentioned above. 35 .tiptel 3020 User Manual Note: 1. During the call. refer to the Key as Send on page 2. To end a call under hands-free speakerphone Mode Press the Cancel soft key or press . you can also change among Headset. End a Call Here shows to end a call during three mode: To end a call by Handset Press the Cancel soft key or hang up the handset. The key is set to be a send key. You can set the * key as send key or set some other to be as send keys. Redial a Call To redial the last placed call from the IP Phone Press directly when LCD is on the idle interface. Handset or Free-speaker mode.

and then the call will keep silent. Option 3: Press the Line key (flashes red). 3. 2. no ring tone display. 36 . To receive a call by headset Press and now the conversation is built. 3. Moreover. To press the Reject soft key to reject the call. To choose Yes for the Auto Answer. 3. To receive a call by hands-free speaker 1. To press Silence soft key. Option 2: Press Answer soft key. Option 1: Press directly. 1. some other action can be done by soft key when the call is coming. To Click Account → Advanced 2. 2. To enable Auto Answer via Webpage 1. you will answer all incoming call automatically. To press Forward to forward to another phone.tiptel 3020 User Manual Receive a Call There are three ways to receive a call when the phone is ringing: To receive a call by handset Pick up the handset the conversation is built. Auto Answer Enable auto answer feature. To click Saveset to save the configuration. Or press to reject the current call.

the Hold icon will show on the display. Call Hold When use hold feature. Press Hold soft key or to hold the current call.tiptel 3020 User Manual To Disable Auto Answer via Webpage 1. Press Resume soft key or to resume the call on hold. 2. 3. To click Saveset to save the configuration. To make a call on hold during three modes: To hold a call under handset mode: 1. 37 . To choose No for the Auto Answer. To Click Account → Advanced 2.

you can 1. Blind Transfer When you use this feature. To hold a call during the speaker mode: 1.tiptel 3020 User Manual To hold a call under headset mode: 1. Enter the number that transfers to. Attended Transfer When you use this feature. you can transfer 1. Press . Press Resume soft key or to resume the call on hold. 3. and now the blind transfer completed. 2. 2. 38 . 2. Press or Transfer soft key during the conversation. Press Resume soft key or to resume the call on hold. Press or transfer soft key during the conversation. Press Hold soft key or to hold the current call. attended and Semi-Attended Transfer. NOTE: The “Enable Call Feature” must be configured to “Yes” to enable this feature. Call Transfer This phone supports blind. the call is on hold now. Press Hold soft key or to hold the current call. the call is on hold now.

5-way conference 1. Set a Programmable Key or line key is set as BLF. press or transfer soft key. Call Conference This IP Phone supports up to 5-way conference. should at least one line key set as Auto. 4.(and now 39 . BLF Transfer 1. Semi-Attended Transfer 1. To use this function. Blind transfer will usually use the primary account SIP profile. For how to set BLF. A press line 2 key. NOTE: To use this function. 3. 3. A enter the number of C and then press send soft key or . transfer completed. SIP service providers must support transfer across SIP domains. the call is on hold now. Enter the number transfer to. Assuming that call party A and B are in conversation.tiptel 3020 User Manual 2. attended and Semi-Attended Transfer. 3. Press BLF key then realize blind. Enter the number that transfer to. then A. then. and then press . then you can here the ring tone. D and E in a conference 2. 3. the call is placed on hold. C answering the call. Start the second conversation. please refer to BLF 2. and now the Semi-attended transfer completed. Press or transfer soft key during the conversation. A wants to bring C. and press the send soft key or . NOTE: To transfer calls across SIP domains. Press or the Tran soft key. Press or transfer soft key during the conversation. 5. the call is on hold now. should at least one line key set as Auto. A press or the conference soft key. 2. B and C are now in a conference.

14. then A. the conference is finished. the current 3-way conference is placed on hold. 3. D answering the call. A enter the number of D and then press send soft key or . A press or the conference soft key. If C does not answer the call. A&C or A&B conversation continues. For more information. the call is placed on hold. 2. 8. 4. To realize the 5 way conference. A can back to continue the conversation with B. A press line 4 key. 40 . 7. the line should be all available. Once A hangs up the call. B. 9. A press or the conference soft key. The conference feature is not available on all servers. C and D are now in a conference. A press line 3 key. the conference is ended. D and E are now the 5-way conference is built. Note: 1. C. Press to get all parties information. then A. 13. while if B or C drops the call.tiptel 3020 User Manual this is 3-way conference) 6. 11. contact your system administrator. 5. A enter the number of E and then press send soft key or . A end the call. 12. B. E answering the call.(and now this is 4-way conference) 10.

Press Menu → Features → Call forward →Always Forward. To configure busy forward With this feature. 2.tiptel 3020 User Manual Call Forward This phone supports static forward (always forward. off code (optional). Press or Save soft key to save the configuration. the incoming calls are immediately forwarded if the phone is busy. 4. Press Menu →Features → Call forward →Busy forward. 1. Press and or press to select the enable choice. Press and or press to select the enable choice 3. 2. Enter the forward to number and on code (optional). all incoming calls will forward immediately to configured number. busy forward and no answer forward) and dynamic forward To configure static forward To configure always forward With this feature. 1. 41 .

42 . Press or Save soft key to save the configuration. the Forward Icon will display on Top of the LCD. To configure no answer forward No Answer Forward: Incoming calls are forwarded if not answered after some time. 4. 4. 2. Enter the forward to number and on code (optional). Press or Save soft key to save the configuration. off code (optional). 1. When the Forward feature is enabled. Press Menu →Features → Call forward →No answer forward. off code (optional). Enter the forward to number and on code (optional).tiptel 3020 User Manual 3. Press and or press to select the enable choice 3.

Option 1: To press the key to disable the forward feature. Click Off for the Always/Busy/No Answer 43 . Option 2: Press Menu →Features → Call forward→Always/Busy/No answer Forward Press and or press to select the disable choice Press or Save soft key to save the configuration. Setting → Features 2. Setting → Features 2. (Optional) fill the on/off code 5. Fill the Forward to Number 4. Click On for the Always/Busy/No Answer 3. To cancel the forward feature via Web Interface 1.tiptel 3020 User Manual To configure Forward via Web Interface 1. 2. Click to save the configuration To cancel the forward feature via Phone Interface 1.

Click to save the configuration To configure dynamic forward Forward an incoming call during the ringing. 4. press this BLF key directly to realize the dynamic forward. 44 . Enter the forward number.tiptel 3020 User Manual 3. To configure the Call Return via phone interface 1. when an incoming call ringing. press Forward soft key. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. 3. Press and or press key to select the Key Event in the type field. Press and or press key to select the Call Return. When the phone is ringing. Call Return This feature allows you to dial the last phone call you received. 3. Select the wanted Line or Memory key. Note: If the Programmable Key or line key is set as BLF. Press or press the send soft key. then the call is forwarded. 1. 2.

Press or Save soft key to save the configuration. 3. Press and or press to change the Line ID 3. Press Menu →Features →Anonymous Call 2. Hide Caller ID Just enable the anonymous call feature. Press or Save soft key to save the configuration To configure the Call Return via Web interface 1. To cancel anonymous call feature 1. 4. Click the to save the configuration. 2. Press and or press key to select the disable choice in Anonymous Call 45 . Enter the call on code (optional). Press Menu →Features →Anonymous Call 2. you can set your ID do not appear on the other phone that you called. 5. call off code (optional).tiptel 3020 User Manual 5. Select the desired Line or Memory key and select Call Return in the Type. Click Function keys → Line or Memory key. To configure anonymous call 1. Press and or press to select the enable choice in Anonymous Call filed.

tiptel 3020 User Manual filed. you can set the reject anonymous call features. 46 . so you will not hear the unknown calls To configure rejecting anonymous call 1. 3. Press Menu →Features →Anonymous Call 2. 4. Press or Save soft key to save the configuration. 3. Press and or press key to change the Line ID 3. Press and or press key to select the disable choice in Rejection filed. Press and or press key to select the enable choice in Rejection filed. Reject Anonymous If you do not want to be disturb by anonymous calls. Press or Save soft key to save the configuration. Press or Save soft key to save the configuration To cancel rejecting anonymous call 1. Press Menu →Features →Anonymous Call 2.

and speakerphone). then the mute key glows green. press again. and the LCD display Mute Icon. Call mute applies to all modes (handset. DND When you use the DND feature. To disable DND feature Press the DND soft key again. and then DND icon shown on the LCD. Press the mute key . and then there is no DND icon on the LCD. headset. 47 . the phone is to reject all incoming calls automatically and you can see the DND icon shown on the Top of the LCD on idle page. To disable the mute function. the other parties will not hear your voice while you can hear their voice. 2.tiptel 3020 User Manual Call Mute When you use the Mute feature. To enable DND feature Press the DND soft key when the phone is idle. To mute the call during a call (including a conference call) 1.

Press or Save soft key to save the configuration No Key Entry Timeout No Key Entry Timeout means that when you entry the number. you should press the send key the dial out the number. Press and or press key to select the disable choice. Press Menu →Features → Key as Send 2. Click Webpage Setting → Preference 2. 48 . it will dial out automatically after some time when you stop enter the number. Press and or press key to select the enable choice.tiptel 3020 User Manual Key as Send To configure Key as Send 1.(0 means never timeout. To configure No Key Entry Timeout 1. 3. 3. Press Menu →Features → Key as Send 2. Fill the blank of No Key Entry Timeout: for example 5(seconds). Press or Save soft key to save the configuration To cancel # Key as Send 1.

49 . To disable Keypad Lock via Phone 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2.tiptel 3020 User Manual 3. Press Info or Switch to change choose lock type:All Keys Menu Key Function Key Lock & Answer 3. Click the to save the configuration. 3. Press Save or OK key to save the configuration. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Keypad Lock To enable Keypad Lock via Phone 1. Press Info or Switch to change choose Off. Press Save or OK key to save the configuration.

To fill the unlock PIN and auto lock time 4. Click Webpage Setting → Preference 2. Hot Line To configure Hot Line 1. when the phone is Lock. only Emergency Number can be sent. To click Saveset to save the configuration. To Disable Keypad Lock via Webpage 1. Enter the Number and delay time (as present.tiptel 3020 User Manual To enable Keypad Lock via Webpage 1. Fill the Emergence Number. we support off hook auto dial). To choose the Lock keys. 3. Press or Save soft key to save the configuration 50 . 3. To choose Disable for the Phone Lock. Press Menu →Features → Hot Line 2. 5. 3. To click Saveset to save the configuration. Click Webpage Setting → Preference 2.

Setting → Features. Click to save the configuration. Delete the number and save the configuration. 2. 51 . and then now the Hotline auto dial is cancelled. Fill the number in the Hotline Number and Hotline Time-out.tiptel 3020 User Manual To configure Hotline auto dial via Web Interface 1. 3.

tiptel 3020 User Manual Advanced Features Voice Message This phone supports Voicemail. 3. Press or Save soft key to save the configuration Note: This feature is not available on all servers. Intercom When use the intercom feature. contact your system administrator. or press speaker key. To configure the Voice mail feature 1. 2. you will hear some quick busy tone. To configure intercom feature via phone interface 1. Press and or press key to select the intercom in the type field. the message will will light green. and when there is message. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. Moreover. when pick up the handset. Enter the Account1/2/3/4 NO. For more information. Press Menu→Messages→Voice Mail→Set Voice Mail. 52 . you can quickly get access connect to the configured one.

tiptel 3020 User Manual 3. Press or Save soft key to save the configuration Then the selected Line or Memory key will work as intercom. 3. For more information. Click the to save the configuration. Select the wanted Line or Memory key. 2. contact your system 53 . Click Function keys → Line or Memory key. To configure Intercom feature via Web Interface 1. Enter the targeted Number. Select the Account ID 5. 4. 4. Enter the desired phone number in the Value field. Note: This feature is not available on all servers.

tiptel 3020 User Manual

administrator.

Speed Dial

With this feature, you can dial one directory by press the definite key.

To configure Speed Dial feature via phone interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys →
Memory key1(for example)

2. Press and or press key to select the Speed Dial in the type field.

3. Enter the targeted Number.

4. Press or Save soft key to save the configuration

Then the selected Line or Memory key will work as Speed Dial.

To configure Speed Dial feature via Web Interface

1. Click Function keys → Line or Memory key.

2. Select the wanted Line or Memory key and set as Speed Dial.

3. Enter the desired phone number in the Value field.

4. Select the Account ID

5. Click the to save the configuration.

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Direct Pickup

With this feature, you can pick up the set line when it ringing.

To configure Direct Pickup feature via phone interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys →
Memory key1(for example)

2. Press and or press key to select the Speed Dial in the type field.

3. Enter the value.

4. Press or Save soft key to save the configuration

Then the selected Line or Memory key will work as Direct Pickup.

To configure Direct Pickup feature via Web Interface

1. Click Function keys → Line or Memory key.

2. Select the wanted Line or Memory key and set as Direct Pickup.

3. Enter the pickup code and followed the desired phone number in the Value field.

4. Select the Account ID

5. Click the to save the configuration.

Group Pickup

With this feature, you can pick up the specified group that you want incoming calls.

To configure the Pickup via phone interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys →
Memory key1(for example)

2. Select the wanted Line or Memory key.

3. Press and or press key to select the Group Pickup in the type field.

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tiptel 3020 User Manual

4. Enter pickup code and followed the desired group number

5. Press or Save soft key to save the configuration

To configure the Group Pick up via Web interface

1. Click Function keys → Line or Memory key.

2. Select the desired Line or Memory key and select Group Pickup in the Type.

3. Enter the pickup code and followed the desired Group number in the Value field.

4. Click the to save the configuration.

BLF

You can use the BLF (Busy Lamp Field) feature to monitor a specific one whether his phone is
busy or free.

1. When the monitored line is idle, the light is steady green.

2. When the monitored line is ringing, the light is blinking red, press the BLF key to pick the
phone up directly.

3. When the monitored line is calling or in a conversation, the light is steady red.

To configure a BLF key by phone

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys →
Memory key1(for example).

2. Select the targeted Line or Memory key.

3. Press and or press key to select the BLF in the type field.

4. Enter the targeted Value Number.

5. Press and or press key to select the Account ID.

6. Enter the Pickup Code.

7. Press or Save soft key to save the configuration

56

Filled the Pickup code. Select the desired Line or Memory key and select BLF in the Type. Enter the monitored phone number in the Value field.tiptel 3020 User Manual To configure a BLF key by web 1. Note: This feature is not available on all servers. 3. Click the to save the configuration and then restart. 2. Click Function keys → Line or Memory key. 4. 6. For more information. Select the Account ID 5. 57 . contact your system administrator.

Enter the Value 7. Enter the Label. Enter the Label 6. Click the to save the configuration and then restart. Press and or press key to select the Account ID. 2.tiptel 3020 User Manual Shared Line This feature allows subscribers to share SIP lines. 5. 4. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. 3. Press or Save soft key to save the configuration To configure the line key as shared line via Web Interface 1. Press and or press key to select the Shared Line in the type field. To configure the line key as shared line via phone interface 1. Moreover it also provides status monitoring of the shared line. Click Function keys → Line or Memory key. 58 . Enter the Value. 3. Select the wanted Line or Memory key. Select the desired Line or Memory key and select Shared Line in the Type. Select the Account ID 6. 5. 4.

To configure the record via phone interface 1. Record With record feature. you can record calls by pressing a record key on the phone. Press and or press key to select the Key Event in the type field. Press or Save soft key to save the configuration 59 . Select the wanted Line or Memory key. 3. Press and or press key to select the Record. contact your system administrator. 4. For more information. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. 5.tiptel 3020 User Manual Note: This feature is not available on all servers.

tiptel 3020 User Manual To configure the record via Web Interface 1. Press and or press Switch soft key to select the Call Park. Select the desired Line or Memory key and select Record in the Type. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. 3. Press or Save soft key to save the configuration To configure the Call Park via Web interface 1. Click the to save the configuration. Click Function key → Line or Memory key. you can put a call on hold and continue the conversation from another phone. Click the to save the configuration. Press and or press Switch soft key to select the Key Event in the type field. Note: Please contact the system administrator whether support this feature or not. Select the desired Line or Memory key and select Direct Pickup in the Type. 4. Select the wanted Line or Memory key. Call Park With this feature. 3. Click Function keys → Line or Memory key. To configure the Call Park via phone interface 1. 5. 3. 2. 60 . 2.

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. 3. Press or Save soft key to save the configuration 61 . Click Function keys → Line or Memory key. Select the desired Line or Memory key and select Paging in the Type. Press and or press key to select the Paging. To configure the paging via phone interface 1.tiptel 3020 User Manual Paging With this feature. DTMF To configure the DTMF via Phone Interface 1. 3. 3. 2. you can call a phone directly. Select the wanted Line or Memory key. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. 4. Enter the value 5. 4. Click the to save the configuration. Press and or press key to select the Key Event in the type field. Press and or press key to select the DTMF in the type field. Press or Save soft key to save the configuration To configure the Paging via Web interface 1. Select the wanted Line or Memory key. 5.

2. 4. Then when you press this key. 4. 62 . the set value is input directly. Click the to save the configuration. Press and or press key to select the Prefix in the type field.tiptel 3020 User Manual To configure the DTMF via Web interface 1. 4. Fill the value. 2. Click Function key → Line or Memory key. Select the desired Line or Memory key and select DTMF in the Type. Click the to save the configuration. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. Select the desired Line or Memory key and select Prefix in the Type. 3. 3. Select the wanted Line or Memory key. Fill the value. Enter the value 5. Prefix To configure the Prefix via Phone Interface 1. Click Function keys → Line or Memory key. Press or Save soft key to save the configuration To configure the Prefix via Web interface 1. 3.

Press Menu → Setting → Advanced Setting( default password: admin)→ Factory Reset 2.tiptel 3020 User Manual Factory Reset To set Factory Reset by phone interface 1. 63 . To set Factory Reset via web interface Click Management → Upgrade Click and then confirm the setting. Press OK soft key in the warning page.

Your specialist retailer will be glad to provide more information. For details on the declaration of conformity please visit http://www.com.com. bill) with serial number and/or IMEI number is used as proof of purchase. Guarantee Tiptel provides a voluntary guarantee on the device. Dispose of the device at your local collection points (scrap or recycling yards). Disposal Packaging: Dispose of card and cardboard boxes in the used paper container and throw plastic parts into a recycling container. the conditions of which are published on http://www. We hereby declare that the device satisfies all fundamental requirements of European directives. Warranty conditions are based upon the legal regulations of the country in which the device was purchased.tiptel. Please contact your local authority for information on disposal sites. The CE mark on the device confirms conformity with the above directive.tiptel 3020 User Manual Appendix Warranty Your point of contact for warranty obligation benefits is the specialist retailer where you acquired your device. 64 . Declaration of conformity This device satisfies the requirements of the EU directive on radio and telecommunication terminal equipment and the mutual recognition of their conformity. The guarantee conditions applicable at the time of purchase apply. The original sales slip (receipt. Device disposal: Used electrical devices should not be disposed of in the household waste. Please keep these documents in a safe place.tiptel.

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