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The Knowledge Management Toolkit

KM Form 1
(Infrastructure diagnostics. Knowledge processes and technology enablers. Initial, organizational, process,
culture dependency knowledge diagnostics)

A. Infrastructure diagnostics
Diagnostic Your company
Yes/No Comment
Does your company have
a. local area computer network?
Y N
b. wide area computer network? Y N
What is the bandwidth of this network in
Mbps LAN WAN
a. lower side (in terms of Mbps)
b. higher side (in terms of Mbps)
Does your company network support Y N
remote access?
Does it support remote dial-up access? Y N
If not, does it allow remote connectivity
through an ISP’s network? Y N
Does your company currently use an Y N
Intranet?
Does your company currently use an Y N
extranet?
Does your company use video Y N
conferencing?
Does your company use any specific Y N
decision support systems? (Please
mention the details.)
Is your company standardized on a Y N
single computing platform such as
Windows or Unix or any other?
If not, what are the different platforms
used by your company’s employees?
(Please give brief description.)
Does your company currently use Y N
GroupWare or collaborative platforms
such as Lotus Notes?
If yes, which one and to what extent?
Does your company extensively use Y N
mobile computing solutions such as
PalmPilots?
If your company does not officially use Y N
such solutions, do your employees use
these in high numbers?

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Does your company currently deploy Y N
something like a skills database? If so,
are your employees satisfied with its
a) currency Y N
b) quality? Y N
Does your company currently use Y N
document management solutions?
If yes, can you list the primary reason
why?
Does your company currently use a Y N
project management tool for tracking
projects and assignments? Examples of
such tools include MS Project.
Does your company acquire software Y N
through site licenses?

B. Knowledge processes and technology enablers

Knowledge Technology enablers What currently exists in


objective your company?

Find knowledge • Knowledge-bases in consulting Y N


firms;
• Search and retrieval tools that scan
both formal and informal sources of Y N
knowledge;
Y N
• Employee skills yellow pages.
Create new Capture of collaborative decision-making
knowledge processes;
• DSS tools; Y N
• Rationale capture tools; Y N
Y N
• Notes databases;
Y N
• Decision repositories;
Y N
• Externalization tools.
Package and • Customized publishing tools; Y N
assemble • Information refinery tools; Y N
knowledge • Push technology; Y N
Y N
• Customized discussion groups.
Apply knowledge • Search, retrieval, and storage tools Y N
to help organize and classify both
formal and informal knowledge
Reuse and • Customer support knowledge bases; Y N
revalidation • Consulting firm discussion
of knowledge Y N
databases;
• Past project record databases; and Y N
• Communities of practice. Y N

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C. Initial organizational, process, culture and infrastructure dependency
knowledge diagnostics

Diagnostic Yes/No Comments


Overall
Do you consider your business to be Y N
information intensive?
Do you consider your business to be Y N
knowledge intensive?
1. What types of knowledge do you think
are critical to your business
competitiveness?
2. What would you rate as the top three in
the above list?
a. First
b. Second
c. Third
Where, on the Bohn scale do you believe
your organization falls as a whole in its key
processes that drive your business?
Would you be able to claim that your Process centric
company deals with processes rather than Function centric
functions? (This means, it’s process centric
not function-centric.)
Has your company identified the processes Y N
that are needed to achieve long-term
business objectives and corporate goals?
Do you consider your company’s competitive Y N
advantage to be grounded in its intellectual
property assets – patents, methodologies,
formulas etc.?
Organizational
What benefits do you think your company
could realize if it improved the ways it
organizes and reuses existing skills and
experience?
Is teams formation in your company Y N
governed by creating the right mix of
competencies needed for the task or project
at hand?
How do you characterize your company
structure and organization?
1. Could you say that authority is
decentralized to the business unit level? Y N
2. Are functional disciplines in your
company team-based rather than job- Y N

based?
3. Does your senior management focus on Y N
a. financial performance alone? or
b. Financial performance and future Y N

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growth planning?
4. Would you regard your company’s Reactive
management style as reactive or Proactive
proactive or procreative? Procreative

Intellectual and cultural


Would it be possible to actually use Y N
knowledge, skills, competencies and best
practices in your company in a batter way
than you see them being used at this point
in time?
Would you agree that the business units in Y N
your company have a great deal of freedom
to act and have bottom-line responsibility for
their actions?
Does your company depend on the
knowledge and competence surrounding its
People? Y N
Processes? Y N
Technology infrastructure? Y N
What emphasis does your company actually
place on these?
What type of culture do you have in your
company?
1. Is it a sharing culture? Y N
2. Does it (your company’s culture) reflect Y N
internal competitiveness?
3. Can knowledge of multiple team Y N
members or stakeholders be added to
create synergy and cohesion?
4. When your firm encounters a new Y N
problem can you quickly identify and
mobilize the people who can solve it?
What does your company reward -
team performance ? or/and Y N
individual performance? Y N
Are your employees responsible for creating
additional value in processes? Y N
Does it count in their compensation
arrangements? Y N
Do you consider your company’s competitive
advantage to be grounded in its human Y N

Centric Assets—skills, competencies, etc.?


Is out-of-the-box thinking encouraged? Y N

Is out-of-the-box thinking rewarded? Y N

Does your company encourage socialization


across unrelated knowledge worker groups? Y N

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Does your company use professional
discussion groups such as Web based Y N

forums?

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Respondent’s Profile

Name:

Designation:

Organisation:

Qualification:

Age (date of birth):

Experience with the firm:


(in number of years)

Total experience:
(in number of years)

Contact No and e-mail: