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Plagiarism Scan Report

Summary
Report Genrated Date 15 Feb, 2018
Plagiarism Status 100% Unique
Total Words 422
Total Characters 2822
Any Ignore Url Used

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Content Checked For Plagiarism:

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The study conducted sought o exploring the Critical Success Factors (CSFs) essentials or
the implementation o TQM in hotel industry. It also aims o classi ying the hotel owners
and managers according to groups based on the hotel TQM adoption using cluster analysis.

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The researchers’ utilized standardized questionnaire consisted o 71 questions subdivided
into 12 TQM actors using the six-point Likert Scale with an indicator rom not at all to a
very large extent. The respondents o the study were all the 17 managers o resort hotels

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in Jordan. They are asked about their perceptions towards the implementation o CSFs o
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TQM in their respective hotels by examining their agreement towards application o TQM.
Out o 170 questionnaires sent by the researchers to the respondents, 107 has been
retrieved with a total percentage o 62.3% and three rom those are invalid due to lack o
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responses, that counts to a usable o 104 responses.


The result o the study revealed that among the Jordanian resort hotels, majority o high
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TQM adopters were the ive star international hotel chains, while low TQM adopters were
our-and- ive star independent hotels. A reason is because international chain hotels
ollow a speci ic quality standards through planning or quality, providing advanced
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education and training to employees, allocating adequate resources, introducing the latest
quality programs, continuously improving, and implementing high quality standard
practices at the maximum level to meet customers’ needs and expectations. However,
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independent hotels in Jordan, still ollow the traditional practice o managing their
operations that lack sense o quality and improvement, and pre erred work keep going
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without considering changes and development that results o mismanaged customers’


needs and requirements. These hotels also considered implementing quality as an extra
cost which impedes them o pursuing practicing Total Quality Management. The study
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concluded that TQM practices are strongly implemented in chain a filiated hotels. It also
provides empirical evidence that the level o TQM implementation di fered among the
hotels. Thus, it recognized several limitations that include: The data collated about the level
o TQM practices were gathered based on the perceptions alone o the di ferent
managers, although stated in the clustered analysis that it is not signi icant, and the
respondent managers are irst-level managers, that is possible that they might not have
evaluated correctly the present level o TQM practices in their respective hotels.
However, accentuated in the concluding statements that there are small number o studies
investing the application o TQM in the hotel industry, while literatures support that Total
Quality Management can be implemented in the industry.

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